Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10610774July 15, 2014
ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE SHIFTED FROM DRIVE INTO THE LOW SECOND GEAR. THE CONTACT ALSO MENTIONED THAT THE GEAR INDICATOR LIGHT DID NOT INDICATED WHAT GEAR THE VEHICLE WAS POSITIONED. THE VEHICLE WAS RESTARTED AND AFTER FIVE MINUTES, THE VEHICLE OPERATED AS NORMAL. THE CONTACT STATED THAT THE FAILURE OCCURRED DAILY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100 AND THE CURRENT MILEAGE 9,085.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610821July 15, 2014
AIR BAGS, ELECTRICAL SYSTEM
AT ABOUT 50000 MILES THE REAR DOOR ACTUATOR BEGAN TO WORK INTERMITTENTLY. WITHIN MONTHS IT DID NOT WORK AT ALL. THE DEALER SAID IT WAS EXPENSIVE TO FIX. AT ABOUT 66000 MILES THE SERVICE AIR BAG WARNING LIGHT BEGAN TO COME ON INTERMITTENTLY. AT 68000 MILES I TOOK IT TO THE DEALER WHO DIAGNOSED THE PROBLEM AS AN ACTUATOR. I REPLACED IT AT A COST OF $400. HE SAID I COULD REPLACE THE REAR DOOR ACTUATOR FOR ANOTHER $400 WHICH I ELECTED NOT TO DO. WHEN I SAW A NEWS ARTICLE ABOUT AN ELDERLY, DISABLED MAN TRAPPED IN HIS CHEVROLET IMPALA BECAUSE OF A DEFECTIVE DOOR LOCK ACTUATOR, I REALIZED THAT THIS MIGHT BE A FREQUENT PROBLEM TO BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610368July 14, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STALLED AND MULTIPLE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS, BUT THE FAILURE RECURRED. AN INDEPENDENT MECHANIC STATED THAT THE IGNITION SWITCH WAS THE CAUSE OF THE FAILURE. THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610376July 14, 2014
ENGINE, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
I WAS DRIVING DOWN I-74 OUTSIDE PEORIA IL AND THE STABILITRAC POWER REDUCED POPPED UP ON THE DASH AND 3 SECONDS LATER IT STATED THE ANTI-THEFT ENGAGED AND SHUT MY CAR OFF. I ALMOST GOT REAR ENDED BY MULTIPLE CARS ON THE INTERSTATE. I WAS IN THE LEFT LANE AND BARELY MADE IT TO THE SIDE OF THE ROAD. I EMAILED GM AND THEY HAVE NOT GOTTEN BACK TO ME YET. I EMAILED THEM THE SAME DAY IT HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610474July 14, 2014
STEERING, ELECTRICAL SYSTEM
CAR WAS CHECKED OUT FOR ELECTRICAL NOISE COMING FROM THE DASHBOARD FROM CHEVROLET DEALER AND SAID THAT THE VEHICLE HAD A ELECTRICAL PROBLEM WITHIN THE DASHBOARD AREA (PART- AIR INLET RECIRCULATION VALVE, ACTUATOR) WHICH IS WHY WE HEARD LOUD CLICKING NOISES, NOISES WOULD AT TIME CONTINUE EVEN WHEN THE CAR WAS IN OFF POSITION. BUT THREE DAYS LATER TOOK THE CAR TO MY TRUSTED MECHANIC TO HAVE ISSUE FIXED (NON-DEALER) AND MECHANIC NOTICED THAT THE STEERING COLUMN WAS BROKEN (PART: RACK-AND-PINION), AND SAID THAT IT HAS BEEN THIS WAY FOR AWHILE. MECHANIC SHOWED ME EXACTLY WHAT THEY SAW AND INDEED THE COLUMN WAS BROKEN. MECHANIC SAID THAT HE IS SURPRISED WE HAVE NOT HAD AN ACCIDENT DUE TO THIS ISSUE AND THAT WE COULD HAVE BEEN KILLED OR KILLED SOMEONE ELSE AND THAT IT NEEDS TO BE FIXED ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610107July 13, 2014
AIR BAGS
AIRBAG LIGHT REMAINS ON -WILL GO OUT AND THEN REAPPEAR . NEVER KNOW WHEN IT WILL GO OUT . REMAINS ON MOST OF THE TIME REGARDLESS OF CONDITIONS. SENIOR AND CANNOT AFFORD A MAJOR REPAIR BILL, AUTO COMPANY'S SHOULD BE LIABLE FOR REPAIRS OF FEDERAL MANDATED SAFETY EQUIPMENT. OUR GOVERNMENT HAS FAILED US AGAIN. CAR HAS NEVER BEEN DAMAGED OR ABUSED . NOW HAS 67000 MILES. IF A ACCIDENT OCCURS , WILL THE AIRBAGS I PAID FOR WORK? IF NOT, CONTACT MY LAWYER! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610154July 13, 2014
SERVICE BRAKES
COMING DOWN OFF OF A MOUNTAIN IN WEST VIRGINIA ON TRIP TO OHIO. APPLIED BRAKES. FRONT END BEGAN TO SHAKE. ONLY WAY TO STOP SHAKING WAS TO TAKE FOOT OFF OF BRAKE. TOOK TO CHEVROLET DEALERSHIP. WAS TOLD THAT WAS NORMAL. I DON'T SEE HOW IT COULD BE NORMAL. HAVE NOT MADE THE TRIP SINCE SO HAVE NOT HAD IT REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610157July 13, 2014
SERVICE BRAKES
AFTER STOPPING AT A LIGHT, BRAKES (NOT SURE IF ALL 4) WILL NOT RELEASE. AFTER DEPRESSING GAS PEDAL BRAKES WILL RELEASE AND CAR LUNGES FORWARD. THIS HAS HAPPENED TWICE IN THE LAST 3 DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610160July 13, 2014
POWER TRAIN
WHEN ACCELERATING AFTER A STOP, TRANSMISSION FEELS LIKE IT'S SLIPPING, THE CAR DOES NOT WANT TO MOVE. AFTER APPLYING ENOUGH GAS, THE CAR WILL "BRAKE LOOSE" AND LUNGE FORWARD. THIS CAN DEFINITELY CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610005July 12, 2014
STRUCTURE:BODY, EXTERIOR LIGHTING, ELECTRICAL SYSTEM
THE DAY I BOUGHT THE CAR USED, THE LIGHTS WENT OUT ON THE WAY HOME. AFTER COMPLAINING ON A CHEVY FORUM, I BOUGHT A USED MULTIFUNCTION SWITCH WHICH I LEARNED WAS A COMMON PROBLEM IN IMPALAS AND MONTI CARLOS. THIS YEAR IN SPRING (SORRY I DON'T REMEMBER THE EXACT DATE OR MILES) THAT PART MALFUNCTIONED WHEN ON BRIGHT. THE SALVAGE YARD WAS SOLD OUT IN USED SWITCHES BECAUSE IT WAS SUCH A COMMON DEFECT AND I COULDN'T AFFORD A NE,W ONE. WHILE DRIVING ON DIM I HIT TWO DEER WHICH CAUSED $100S OF DOLLARS IN DAMAGES. I COMPLAINED CHEVY SAID THEY KNEW IT WAS A PROBLEM AND THAT I WOULD HAVE TO PAY FOR THE PART MYSELF. I PAID OVER $300 TO REPLACE WITH MY LABOR. THEN MY LIGHTS WENT OUT ON DIM. CHEVY DID THE MATH, ITS CHEAPER TO TAKE THE CHANCE O SOMEONE DYING AND SUING THEN TO TAKE AWAY THIS MONEY SOURCE FOR DEALERS *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10610041July 12, 2014
SERVICE BRAKES
THE PARKING BRAKE WILL NOT DISENGAGE THE REAR BRAKES AFTER PRESSING THE ELECTRONIC PARKING BRAKE BUTTON. THE RED PARKING BRAKE LIGHT ON THE DASH GOES OUT BUT THE REAR BRAKES ARE STILL ENGAGED. THE DRIVER WILL BE UNAWARE THAT THE PROBLEM EXISTS UNTIL SMOKE BEGINS ROLLING OUT OF THE REAR WHEELS. THIS IS A SAFETY HAZARD THAT SHOULD BE INVESTIGATED BY NHTSA DUE TO THE NUMBER OF SIMILAR COMPLAINTS ALREADY REPORTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610048July 12, 2014
ELECTRICAL SYSTEM
THIS IS FOR INFORMATION ONLY: OUR CAR'S SPEED ODOMETER STARTED ACTING UP--REGISTERING HIGH SPEEDS WHEN HARDLY MOVING AND NO SPEED WHEN ON THE INTERSTATE- IN NOVEMBER, 2010. I CALLED THE 800 NUMBER IN THE OWNERS MANUAL AND AFTER EXCHANGING PHONE CALLS FOR SEVERAL WEEKS THE TOLD ME THAT THEY WOULD FURNISH A NEW INSTRUMENT CLUSTER FOR OUR CAR FREE AS LONG AS WE PAID THE LABOR TO HAVE IT INSTALLED AT A LOCAL DEALER. I HAD TO TAKE CAR TO DEALER SO THEY COULD GET CORRECT INSTRUMENT CLUSTER NUMBER SO THEY COULD SEND CORRECT ONE. DEALER CONTACTED US WHEN CLUSTER WAS THERE AND WE TOOK CAR IN. AS LUCK WOULD HAVE IT WE HAD A CARD FROM EITHER THE DEALER OR GM FOR A ONE TIME 10% DISCOUNT. WE WERE ABLE TO USE THIS AND HAD CLUSTER REPLACED FOR $135.00 TOTAL LABOR AND NO COST FOR PARTS. WELL WORTH A FEW PHONE CALLS TO GM/CHEVROLET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610093July 12, 2014
ENGINE, STEERING
I HAD JUST TURNED ONTO THIS ROAD, HAD NOT EVEN GONE A MILE. NO SPEED, NO BLACK MARKS, CAR SHUT DOWN RAN OFF THE ROAD AND HIT A TREE STUMP. TOTAL THE CAR. THE STEERING WHEEL WAS BENT ALMOST IN HALF. I HAVE PICTURES OF THE CAR. I GOT THIS CAR NEW, SO ALL MILES WE'RE PUT ON IT BY ME. I BROKE MY HIP, BACK, KNEE, DISLOCATED MY ELBOW, CRUSHED MY ANKLE AND FOOT. HAD A HEAD INJURY, A DEFLATED LUNG. I WAS IN THE HOSPITAL FOR TWO MONTHS AND A NURSING HOME FOR A MONTH. I HAVE HAD 14 SURGERIES. STILL NOT ABLE TO WORK OR DO A LOT OF THINGS FOR MY SELF. WITH THE RECALLS SHOWING THE ISSUES OF THE ENGINE SHUTTING OFF, I NEED THIS LOOKED INTO. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10609950July 11, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
(3) PROBLEMS THAT ARE, AND HAVE BEEN, OCCURING. 1) SECURITY ISSUE: CAR WILL NOT START WHEN KEY IS TURN TO START. HAPPENS RANDOMLY. HAVE TO LET SECURITY RESET ITSELF AFTER 10 MINUTES AND CAR WILL START AGAIN. 2) ABS LIGHT ON: RANDOM. BRAKES WILL GRIND AT CERTAIN TIMES WHEN BRAKING. HARNESS AND/OR SENSOR PROBLEM. 3) TRACTION CONTROL LIGHT ON: TRACTION KCIKS IN WHEN DRIVING FOR NO APPARENT REASON. HAVE TO TURN TRACTOIN OFF FOR IT TO STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609998July 11, 2014
UNKNOWN OR OTHER, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TRACTION CONTROL ENGAGES EVEN ON DRIVE EVEN SURFACES. ABS ALSO ENGAGE ON SMOOTH, EVEN AND DRY SURFACES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609771July 11, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HEADLIGHTS WOULD ACTIVATE AND DEACTIVATE INDEPENDENTLY. IN ADDITION, THE RADIO WOULD ACTIVATE INDEPENDENTLY AND THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE CONTACT ALSO MENTIONED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER, WHO RESET UNKNOWN CODES HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609531July 10, 2014
SEATS
I WANT TO ADD MY COMPLAINT TO THE LIST THAT INCLUDES MANY OTHERS REGARDING THE THREE HEAD RESTS BUILT INTO THE REAR SEAT. THEY SIGNIFICANTLY LIMIT THE DRIVER'S FIELD OF VISION, AND THUS CAN AFFECT THE DRIVER'S ABILITY TO SAFELY OPERATE THE VEHICLE. SOMETHING SHOULD BE DONE BEFORE SOMEONE IS SERIOUSLY INJURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609559July 10, 2014
SUSPENSION
VEHICLE HAD BAD SHIMMY AND EXTREME TIRE WEAR ON INNER EDGES AND OUTER EDGES. TOOK TO THE DEALER WHO ADVISED NEEDED A TIRE ROTATION AND AN ALIGNMENT KIT - BOTH OF WHICH WOULD BE A CUSTOMER PAY ITEM. I COMPLAINED TO THE SERVICE MANAGER THAT THIS WAS A FACTORY DEFECT IN THE VEHICLE CAUSING THE TIRE WEAR AND ALIGNMENT ISSUE. HE CONFIRMED MY STATEMENT BUT SAID EVEN HIS WIFE'S CAR HAS THE SAME ISSUE AND HE CAN'T GET IT COVERED BY GM AND HAD TO PAY OUT OF POCKET TO CORRECT THE SITUATION. I HAVE ROTATED THE TIRES PER THE MANUFACTURERS RECOMMENDATIONS, I PAID TO HAVE THE VEHICLE ALIGNED, AND I AM STILL WEARING THROUGH TIRES AT AN ALARMING RATE - CLOSE TO EVERY 16K-19K MILES. THE TIRES ARE BALD ON THE INNER AND OUTER EDGES, BUT HAVE TREAD IN THE MIDDLE. WE HAVE BEEN DIE-HARD CHEVROLET PURCHASERS, BUT THIS IS OUR LAST PURCHASE FROM GM UNLESS THEY STEP UP TO THE PLATE AND TAKE CARE OF THEIR MANUFACTURING DEFECTS AND CUSTOMERS. THIS IS A SAFETY RELATED ISSUE AS I HAVE NO TRACTION IN SNOW OR IN RAINY/SLIPPERY CONDITIONS. YOU CAN FEEL IT IN THE WAY THE CAR PERFORMS THAT IT IS NOT SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609605July 10, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO PARK AND THE KEY BECAME LODGED IN THE IGNITION. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE GEAR SHIFTER CABLE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609667July 10, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE CONTACT FRONT PASSENGER SIDE. THE DRIVER AND PASSENGER FRONTAL AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE NECK AND BACK. A POLICE REPORT WAS FILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000 AND THE CURRENT MILEAGE WAS 108,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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