Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10618775August 4, 2014
AIR BAGS, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE WHEELS SEIZED AND CAUSED THE CONTACT TO CRASH INTO A CONCRETE BARRIER. THE AIR BAGS DID NOT DEPLOY. THE CONTACT RESTARTED THE VEHICLE AND THE VEHICLE STALLED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 87,000. UPDATED 09/17/14*LJ UPDATED 02/12/2015 *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10618822August 4, 2014
SERVICE BRAKES, STEERING, AIR BAGS
@ 65MPH TRAFFIC CAME TO A SLOW DOWN,I HAD PLENTY OF SPACE 2 STOP IF I HAD 2 IN MY LANE. I APPLIED THE BRAKES & THE WHEELS LOCKED UP & WAS SKIDDING OUT OF CONTROL,IT SURGED INTO THE LANE LEFT OF ME & THE REAR SLID OVER WHERE I WAS SIDEWAYS. I TRIED TO CONTROL MY STEERING BUT IT WOULD NOT RESPOND,THEN IT WENT INTO THE LANE RIGHT OF ME NEARLY MISSING A TRUCK IT SHOT OVER TO THE RIGHT LANE AND WAS NOW ON THE SHOULDER WHERE I STILL HAD NO CONTROL OF ANY STEERING AT ALL.THEN THE CAR SLAMMED INTO A CONCRETE RETAINING WALL AND FINELY THE CAR STOPPED.THE AIR BAGS DRIVER AND PASSENGER NEVER INFLATED. DAMAGE TO THE FRONT END WAS A TOTAL LOSS INCLUDING THE HOOD,BOTH RIGHT AND LEFT SIDE FENDERS HAD CRUNCHED, THE DRIVER AND PASSENGER DOORS BENT THEN THE BATTERY DIED.I ALREADY REPLACED A BATTERY THREE WEEKS AGO FROM SOME KIND OF ELECTRICAL SYSTEM WAS MALFUNCTIONING. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10618826August 4, 2014
VEHICLE SPEED CONTROL, ENGINE
I WAS DRIVING MY CAR ON THE HWY GOING ABOUT 70-75 MPH WHEN IT HAPPENED TO ME. THE ROAD CONDITION WAS NICE WITH NO SIGNS OF WATER ON THE HIGHWAY DURING THE HOURS OF 2 PM, GREAT SUNNY DAY. THE CAR JERKED ON ME LIKE THE THROTTLE WAS GOING DOWN. AFTERWARDS THE CAR JERKED AGAIN AND THE TRACTION LIGHT NOTIFICATION STARTED TO BEEP AND THE CAR IDLED DOWN AND I COULDN'T INCREASE MY SPEED. I CONTINUED ON THE HWY ASSUMING IT WOULD RECTIFY ITSELF BUT MY GIRL (WHO MAINLY DRIVES THE CAR), INFORMED ME IT'S BEEN DOING THIS FOR OVER THE PAST YEAR OFF AND ON PROBABLY ONCE EVERY OTHER MONTH. THAT THE WEATHER CONDITION DIDN'T MATTER IT WOULD POP UP AND SLOW DOWN AND SHE'D HAVE TO PULL OVER AND WAIT ABOUT 10 MINUTES AFTER TURNING OFF THE CAR TO TURN IT BACK ON TO BE ABLE TO CONTINUE ABOUT HER DAY NORMALLY. I CONTINUED TO DRIVE BUT IT NEVER DID FIX ITSELF. I HAD TO FINALLY TAKE AN EXIT AND STOPPED AT A GAS STATION. MIGHT AS WELL TAKE A BREAK WHILE. AFTER ABOUT 10-15 MINUTES, I CRANKED THE CAR AND THE ISSUE SEEMED TO RESOLVE ITSELF AND I HAD NO FURTHER PROBLEMS THROUGHOUT THE REST OF THE DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618304August 2, 2014
ELECTRICAL SYSTEM
I HAVE BEEN EXPERIENCING THIS ISSUE FOR OVER 1 YEAR, BUT MY IMPALAS ENGINE WILL JUST STOP RUNNING WHILE IN TRAVEL UP TO 65 MPH CAUSING PROBLEMS WITH INABILITY TO STEER, OR BRAKE WHILE IN TRAFFIC. NUMEROUS REPORTS IN ONLINE SEARCHES HAVE INDICATED THAT THERE ARE MANY IMPALA OWNERS THAT ARE EXPERIENCING THE EXACT SAME ISSUES, BUT ACCORDING TO THEM GM IS NOT DOING ANYTHING ABOUT THE ISSUE AND THOSE SAME OWNERS ARE ONLY PAYING HIGH SERVICE FEES AT GM DEALERSHIPS WITH THE PROBLEM NEVER BEING FIXED. I SUSPECT THAT IN THE FUTURE MY IMPALA WILL BE INVOLVED IN A COLLISION DUE TO THIS PROBLEM, BUT I HAVE NO CHOICE BUT TO DRIVE IT AS IT IS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618321August 2, 2014
SUSPENSION, WHEELS, TIRES
WHILE DRIVING AT HIGHWAY SPEED, NOTICED SOME VIBRATION FROM REAR TIRES. CHECKED TIRES WHEN I GOT HOME. REAR TIRES HAVE EXTREME TREAD WEAR ON THE INSIDE EDGE. THIS WEAR IS HIDDEN BECAUSE IT IS ON THE VERY INSIDE EDGES OF THE TIRES, AND YOU DON'T NOTICE WHEN LOOKING AT THE TIRES FROM THE SIDE OF THE CAR. MOST OF THE TIRE YOU CAN SEE LOOKS NORMAL. THE WEAR IS ON THE INNER MOST 5% OF THE TREAD. AND IT IS EXTREME WEAR, ALL THE WAY THROUGH THE STEEL BELTS. I RESEARCHED AND FOUND A GM SERVICE BULLETIN FOR 2007-8 IMPALA TIRE WEAR AND SUSPENSION PROBLEMS LIKE THIS. BUT THAT BULLETIN ONLY CALLED FOR SERVICE ON MODELS WITH POLICE SUSPENSION IN THE REAR. THE SOLUTION REQUIRED REPLACEMENT SPINDLE ARMS TO BE INSTALLED. CALLED GM AND THEY WILL NOT REPLACE MY CONSUMER SPINDLES. BUT I HAVE THE SAME PROBLEM. THIS TIRE WEAR HAS CAUSED BOW OUTS AND CRASHES IF YOU LOOK AT REPORTS THAT A GOOGLE SEARCH CAN FIND. SEARCH FOR IMPALA SPINDLE AND TIRE WEAR. YOU WILL BE AMAZED AT HOW OBVIOUS THIS DEADLY DEFECT IS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618379August 2, 2014
WHEELS
BACK IN NOVEMBER 1995 I PURCHASED A NEW 1996 CHEVROLET IMPALA. I BROUGHT THE VEHICLE TO MY HOME AND DID A COMPLETE VEHICLE INSPECTION. WHAT I FOUND WAS THE DEALERSHIP LANAN CHEVROLET OF WOBURN MASSACHUSETTS DID A POOR JOB PREPPING THE VEHICLE FOR DELIVERY. WHAT I FOUND WAS THE LUG NUTS FOR THE WHEELS, ALL WERE LOOSE. I GOT MY TORQUE WRENCH AND TORQUED THE WHEEL NUTS TO THE 100FT LBS. I ALSO FOUND THE FRONT END COMPONENTS WERE NOT GREASED. I CALLED UP THE DEALERSHIP AND TOLD THEM THEY DID A LOUSY JOB.. TODAY 2014 SINCE GM HAS 30 MILLION RECALLS I THOUGHT I WOULD CHECK MY VEHICLES FOR ANY RECALLS . WHAT I FOUND WAS , THE LOOSE LUG NUTS ARE LISTED AS AN INCOMPLETE RECALL ON THIS VEHICLE. SINCE NOV 1995 THESE LUG NUTS HAVE BEEN REMOVED AND RE TORQUED ABOUT 50 TIMES. I CALLED THE DEALERSHIP TO CLEAR THIS RECALL FROM THE GM DATA BASE AND THE SERVICE GUY SAYS YOU HAVE TO BRING THE VEHICLE IN ..THIS IS STUPID ! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618418August 2, 2014
ELECTRICAL SYSTEM
I ORIGINALLY REPORTED A PROBLEM WITH EXPERIENCING WHAT THE DEALERSHIP REFERRED TO AS A "FISHBITE". I WAS ADVISED BY THE TECHNICIAN AND A SERVICE BULLETIN THAT WAS PRESENTED TO ME TO ONLY USE CERTAIN BRANDS OF FUEL AND WITH 2-3 FILL-UPS THE PROBLEM SHOULD RESOLVE ITSELF. SO I HAVE ONLY USED THE BRANDS OF FUEL THAT GM RECOMMENDED IN THE BULLETIN SINCE THAT DATE. THE PROBLEM HAS NOT BEEN RESOLVED AND I BELIEVE THIS IS A PREDECESSOR TO A DIFFERENT PROBLEM AS TODAY I TOO HAVE FALLEN VICTIM TO THE WONDERFULLY FRIGHTENING EXPERIENCE OF THE DREADED SERVICE TRACTION CONTROL AND REDUCED ENGINEER POWER SERVICE LIGHTS. FORTUNATELY FOR ME, MY CAR DID NOT IMMEDIATELY SHUT OFF AND I WAS ABLE TO RETURN HOME SINCE I WAS ONLY A FEW BLOCKS AWAY. HOWEVER, GIVEN ALL OF THE OTHER COMPLAINTS, I AM SURE THAT THIS IS NOT THE LAST TIME I WILL BE POSTING ABOUT THIS. WE CONSUMERS ARE VERY CONCERNED AND DISAPPOINTED, GIVEN ALL OF THE COMPLAINTS, OF NO RECALL FOR THE ELECTRICAL PROBLEMS WITH THESE CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618125August 1, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 80 MPH, THE VEHICLE SHIFTED GEARS INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618114August 1, 2014
POWER TRAIN, SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
I WAS DRIVING DOWN THE ROAD SUDDENLY CHECK ENGINE LIGHT CAME ON SPEED REDUCED GET A REDUCED POWER/TRACTION CONTROL MESSAGE AND SPEED DROP TO 40 IN MATTER OF SECONDS ENGINE RUNNING VERY ROUGH. ALMOST CAUSED A ACCIDENT DUE TO THIS HAPPENING AT THE MORNING RUSH HOUR ON COMMUTE TO WORK. I LOOKED ONLINE THIS SEEMS TO BE A COMMON COMPLAINT THAT THERE NEEDS TO BE SOMETHING DONE ABOUT IT. I HAVE HAD OTHER ISSUES (EG: STEERING MID-SHAFT FAILURE FRONT END SHIMMY, BRAKE ISSUES, CONNECTOR TO REAR DEFROST MELTING, WIRES IN SHIFTING CONSOLE BREAKING TO WHERE COULDN'T REMOVE KEYS OR GET OUT OF PARK) WITH THIS VEHICLE AND CALLED GM ABOUT THEM AND THEY ASSIGN A CASE NUMBER AND TELL YOU SORRY YOU WILL NEED TO PAY AND KEEP RECEIPT IF THERE IS EVER A RECALL ISSUED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618161August 1, 2014
ELECTRICAL SYSTEM
ON NUMEROUS TIMES, ANTI THEFT SYSTEM PREVENTS ME FROM STARTING MY CAR. I HAVE BEEN STUCK TRYING TO COME HOME FROM WORK, TRYING TO GO TO WORK AND AT MANY OTHER TIMES. THERE ARE NUMEROUS COMPLAINTS ON THE INTERNET FROM MANY CONSUMERS ABOUT THIS ISSUE. IT IS DANGEROUS IF YOU ARE OUT LATE AT NIGHT AND YOU CANT EVEN START YOUR OWN CAR. CHEVROLET HAS REFUSED TO PAY TO CORRECT THE PROBLEM AND HAS OFFERED NO HELP AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618217August 1, 2014
ELECTRICAL SYSTEM
IGNITION: DRIVING ON HIGHWAY, HIS SMALL POT HOLE AND IGNITION SHUT OFF CAUSING LOSS OF STEERING, GAS ETC. WAS ABLE TO MANEUVER TO SIDE OF ROAD AND SHUT CAR OFF AND RESTARTED. DASH: TEMPERATURE GAUGE DOESN'T WORK AT ALL MAKING IT DIFFICULT TO TELL WHETHER CAR IS OVERHEATING OR NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618223August 1, 2014
STEERING
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE POWER STEERING FAILED CAUSING THE STEERING WHEEL TO BECOME VERY DIFFICULTY TO TURN. THE VEHICLE WAS TAKEN THE DEALER, WHO DIAGNOSED THAT THE POWER STEERING LINE WAS LOOSE AND WAS RUBBING AGAINST THE FRAME OF THE VEHICLE CAUSING THE POWER STEERING FLUID TO LEAK. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. UPDATED 09/05/14*LJ UPDATED 12/3/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617816July 31, 2014
ELECTRICAL SYSTEM, ENGINE
SEEMS A LOT OF 2000-2005 IMPALAS ARE EXPERIENCING THE SAME ISSUES AS I AM WITH THE DASH INSTRUMENT PANEL AND POSSIBLE ISSUES WITH THE PASSLOCK SYSTEM. SOMETIMES I HAVE TO WAIT 10-15 MINUTES TO CRANK MY CAR WHEN IT WONT START OR DO THE LOCK AND UNLOCK TRICK TO RESET THE PASSLOCK SYSTEM. IRONICALLY ENOUGH HAVEN'T HAD ISSUES WITH THE IGNITION SWITCH WHICH NOW HAS AN ACTIVE RECALL. INSTRUMENT PANEL SPEEDOMETER STUCK ON 120 MPH WHILE IN STOP POSITION. ..ALMOST GOT A TICKET OVER MEMORIAL DAY WEEKEND BECAUSE I WAS SPEEDING. ..SHOWED THE OFFICER MY SPEEDOMETER THAT WAS SITTING ON 90 MPH AT THE TIME AND HE GAVE ME A WARNING AND TOLD ME TO GET THAT FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617842July 31, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2000 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DETERMINED THAT THE IGNITION SWITCH CAUSED THE KEY TO TURN FROM THE START POSITION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 121,313. UPDATED 10/7/14*CN UPDATED 3/16/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617847July 31, 2014
ENGINE
TL* THE CONTACT OWNS A 2001 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART BUT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617898July 31, 2014
STRUCTURE:BODY, SERVICE BRAKES, STEERING
WHILE DRIVING THE CAR THE CAR SHUT OFF AND THE STEERING GOT STIFF. I WAS UNABLE TO CONTROL THE STEERING WHICH CAUSED ME TO RUN INTO A BRICK MAILBOX. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10617949July 31, 2014
ENGINE
THIS VEHICLE HAS A PUSH BUTTON ENGINE SHUT OFF BUTTON. I WENT TO A SHOPPING MALL AND FORGOT TO SHUT OFF THE ENGINE. WHEN I RETURNED APPROX. 1 HOUR LATER, THE ENGINE WAS STILL RUNNING. I AM CONCERNED SHOULD THIS HAPPEN WHEN I PARK THE AUTO IN MY CLOSED GARAGE WHICH IS LOCATED DIRECTLY BELOW A BEDROOM. THE ENGINE WILL BE RUNNING ALL NIGHT AND THE BEDROOM WILL BE FILLED WITH CARBON MONOXIDE RESULTING IN DEATH TO THE OCCUPANTS. THE VEHICLE NEEDS A TIME DELAY SHUT OFF SHOULD THE DRIVER FORGET TO SHUT OFF THE ENGINE. THE TIME DELAY COULD BE SET BY THE MANUFACTURER AND SHOULD BE APPROXIMATELY 15 TO 20 MINUTES OTHERWISE THE ENGINE WILL RUN FOREVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617576July 30, 2014
EXTERIOR LIGHTING
IN THE SUMMER OF 2013 MY DAUGHTER REPORTED THE MULTIFUNCTION LEVER ON HER CAR WAS HARD TO OPERATE WHEN TRYING TO ACTIVATE HIGH BEAMS. ONE NIGHT WHILE DRIVING DOWN A DARK COUNTRY ROAD SHE ATTEMPTED TO OPERATE THE HIGH BEAM SWITCH AND THE HEADLIGHTS WENT OUT COMPLETELY. LUCKILY SHE WAS ABLE TO SAFELY PULL OVER AND PUT THE CAR IN PARK. AT THAT TIME SHE PLAYED WITH THE MULTIFUNCTION SWITCH AND WAS ABLE TO GET LOW BEAMS TO COME BACK. I'VE SPOKEN WITH TWO MECHANICS WHO SAID THIS IS A VERY COMMON PROBLEM WITH THE EARLY 2000'S IMPALAS WHICH MEANS THERE MUST BE SERIOUS ACCIDENTS / INJURIES ASSOCIATED BECAUSE THESE ARE VERY POPULAR CARS. CHEVROLET SHOULD ISSUE A RECALL FOR THIS PROLIFIC, WELL-KNOWN SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617588July 30, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN THE CHECK ENGINE INDICATOR ILLUMINATED AS THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED AND PERFORMED NORMALLY WITHOUT ANY INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 7,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617665July 30, 2014
AIR BAGS
SERVICE AIRBAG LIGHT CAME ON VERY SLIGHTLY THEN OVER A PERIOD REMAINED ON ALL THE TIME. IT WAS THE PASSENGER SIDE AIRBAG THAT NEEDED REPLACEMENT BUT THIS MAKES ALL AIRBAGS INOPERABLE I WAS TOLD. I THEN FILED CASE #[XXX] WITH GM AND AUDIA MOTOR MILLBROOK NY BUT I WAS TOLD MY VEHICLE NOT ON RECALL AND I HAD TO PAY THE ENTIRE $638.01 BECAUSE OF THE MILEAGE CURRENTLY 163,663. THIS IS NOT SOMETHING A CONSUMER SHOULD PAY AS IT IS A BASIC SAFETY DEVICE. THIS IS THE ORIGINAL AIRBAG THAT WAS NEVER DEPLOYED NOR DAMAGED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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