Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10730199June 24, 2015
AIR BAGS
SERVICE AIR BAG LIGHT CAME ON. HAD THE CAR SCANNED TO FIND OUT IT WAS A PASSENGER SIDE AIR BAG. NOW ON 6/2/15 I AM GETTING ANOTHER SERVICE AIR BAG LIGHT, BUT AFTER I SHUT THE CAR OFF, AND TURN IT BACK ON, THE LIGHT DOES NOT COME BACK ON. THE DEALER TELLS ME THAT UNTIL IT STAYS ON, THEY CAN NOT SCAN IT. I AM NOT VERY CONFIDENT IN THE AIRBAG SYSTEM. I HAVE BEEN TOLD BY A TECHNICIAN THAT IF ONE AIRBAG IS NOT FUNCTIONING RIGHT THE WHOLE AIR BAG SYSTEM SHUTS DOWN. SCARY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730191June 24, 2015
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, ENGINE
TRACTION CONTROL LIGHT, AND REDUCED ENGINE POWER LIGHT CAME ON. LOST POWER TO THE ENGINE AND HAD TO STOP. TURNED THE IGNITION OFF. WAITED 10 MINUTES AND STARTED THE CAR. RAN FINE UNTIL I GOT HOME. THIS HAPPENED A FEW TIMES BEFORE I TOOK THE CAR IN. FOUND OUT IT WAS AN ACCELERATOR PEDAL POSITION (APP) SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730240June 24, 2015
UNKNOWN OR OTHER
WHEN I TRY TO START MY CAR, IT WILL NOT START. I HAVE TO WAIT 10 MINUTES AND THEN TRY AGAIN. IT IS GETTING WORSE AND I HAVE HAD TO WAIT UP UNTIL ONE HOUR TO BE ABLE TO START CAR. I HAVE TAKEN IT TO THE DEALERSHIP WHERE I PURCHASED IT AT ON THREE SEPARATE OCCASIONS TO TRY TO GET THE PROBLEM RESOLVED AND THEY HAVE NOT FIXED IT. SOMETIMES, I CAN GO A WEEK WITHOUT THIS HAPPENING AND AT OTHER TIMES, IT HAPPENS TO ME SEVERAL TIMES IN A DAY. I HAVE BEEN LATE TO WORK COUNTLESS TIMES DUE TO THIS AND BEEN INCONVENIENCED. IT IS SCARY BECAUSE I AM NOT SURE IF IT COULD BE AN ELECTRICAL ISSUE OR WHAT ELSE COULD HAPPEN AS A RESULT OF THIS DEFECT. I'M NOT SURE IF THE PROBLEM COULD BE THE KEY, IGNITION SWITCH OR SOMETHING EVEN MORE DETAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726808June 23, 2015
ELECTRICAL SYSTEM
THE LEFT REAR DOOR STARTED TO STAY LOCKED WHEN PUT IN PARK AND THE REMOTE WOULD NOT OPEN IT. NOW ALL FOUR DOORS ARE DOING IT. ONE MIGHT UNLOCK OR TWO BUT IT'S NEVER THE SAME DOORS. NOW THEY ARE POPPING HALFWAY UP AND UNLOCKING WHEN YOU PUT IT IN DRIVE. A SEVERE SAFETY ISSUE ESPECIALLY WHEN KIDS ARE IN MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726488June 22, 2015
SERVICE BRAKES, STEERING, ENGINE
I WAS DRIVING DOWN A HILL ON KALAMAZOOST IN LANSING MICH. MY POWER STEERING AND POWER BRAKES STOPPED WORKING. I PULLED ON THE STEERING WHEEL TO TURN THE CAR INTO A HEDGE OF BUSHED ON THE SIDE OF THE ROAD. IT STOPPED BEFORE I HIT THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726514June 22, 2015
ELECTRICAL SYSTEM
I RECENTLY HAD A VENT ACTUATOR FAIL; THE SIGN WAS A LOUD CLICKING NOISE COMING FROM THE FAILED VENT ACTUATOR LOCATED BEHIND THE GLOVE BOX. ACCORDING TO THE INFORMATION THAT I HAVE BEEN ABLE TO GATHER, THERE ARE 4 VENT ACTUATORS LOCATED BEHIND THE DASH OF THE VEHICLE. THESE VENT ACTUATORS SEEM TO FAIL ON A REGULAR BASIS FROM COMPLAINTS THAT I HAVE BEEN ABLE TO REVIEW ON THE INTERNET. THESE ARE $25 PARTS, HOWEVER THE LABOR COSTS ARE RIDICULOUS; $300-400 PER VENT ACTUATOR. IF THESE VENT ACTUATORS FAIL AT RANDOM TIMES, THAT IS AT A COST OF UP TO $425 FOR EACH VISIT TO THE DEALER, AND THERE IS NO GUARANTEE THAT THEY WON'T FAIL ONCE AGAIN. CHEVROLET IS FULLY AWARE OF THE PROBLEM, ACCORDING TO THEIR OWN WEB SITE. HOWEVER, THEY CONTINUE TO CHARGE THE OWNER OF THE VEHICLE THESE OUTRAGEOUS FEES. I AM SEEKING ASSISTANCE IN HAVING CHEVROLET REPLACE ALL THE VENT ACTUATORS WITH A QUALITY PRODUCT; NOTHING LIKE CHEAP CHINESE PLASTIC. IN ADDITION, THEY NEED TO QUIT PASSING THE LABOR COSTS ONTO THE OWNER FOR A PROBLEM THAT THEY REFUSE TO ADDRESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726639June 22, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
AS ANY SERIOUS CAR OWNER, I TRIED TO ADDRESS THE CHEAPER ITEMS SUCH AS BATTERY REPLACEMENT AND SPARK PLUGS, ALL HAVE BEEN REPLACED TWICE. SLOWLY ALL THE ELECTRICAL APPLICATIONS IN MY CAR BEGAN TO STOP WORKING FROM THE BLINKERS, RADIO, HAZARDS, CRUISE CONTROL, CAR WINDOWS, AND FINALLY THE CAR STOPPED STARTING. I WAS TOO BROKE TO ADDRESS IT THEN, SO EVERY EARLY MORNING MY CAR WOULD REQUIRE A NICE JUMP START TO BEGIN THE DAY. THIS IMPALA WOULD NOT START SO OFTEN THAT I PURCHASED A PORTABLE BATTERY TO JUMP IT EVERYWHERE, EVEN AS SIMPLE AS THE GAS STATION. AT FIRST I THOUGHT THE PARASITIC DRAIN (DRAIN ON THE CAR BATTERY) WAS COMING FROM THE DASH CLUSTER/INSTRUMENT PANEL WHICH WAS IN LINE WITH THE COMPLAINTS I HAVE DISCOVERED ON GOOGLE THAT THE BCM WAS CAUSING NON-STARTER ISSUES FOR OTHER IMPALAS. HOWEVER, ONCE THE INSTRUMENT PANEL WAS REPLACED MY RADIO WAS STILL NOT WORKING AND EVENTUALLY THE CAR BECAME A NON-STARTER AGAIN; THEREFORE, I SUSPECTED THE ROOT OF THE ISSUE STILL HAND NOT BEEN DISCOVERED. I EXPLAINED THIS TO MR. MCGHEE, THE OWNER OF MCGHEES AUTO SHOP, HE DID A THOROUGH JOB OF COMBING ALL THE INTRICATE WIRES TO DETERMINE FINALLY AN INTERMITTENT DRAW OCCURRING FROM THE AMPLIFIER IN THE TRUNK OF THE CAR. THE SOLUTION TO THE PROBLEM, FIXING THE AMPLIFIER, COST A GRAND TOTAL OF 220$ TO HAVE THE ACTUAL PART FIXED; I DID NOT WANT TO RISK PLACING A NON-STOCK AMPLIFIER, MY SPECIFIC AMPLIFIER IS NO LONGER AVAILABLE, IN THE CAR. HOWEVER, I LIKE OTHER CONSUMERS CONTINUALLY PAID TO REPLACE PARTS THAT FAILED AS IT WAS NOT OBVIOUS THERE WAS AN UNDERLYING MALFUNCTIONING IN A PARTICULAR APPLICATION THAT MADE THE ESSENTIAL PRODUCT USELESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726641June 22, 2015
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 5-10 MPH, THE VEHICLE STALLED AND DID NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MECHANIC REPLACED THE IGNITION LOCK SWITCH, THE CODES WERE RESET, AND THE BODY CONTROL MODULE WAS REPLACED; HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,624. UPDATED 09/10/15*LJ UPDATED 10/26/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726426June 21, 2015
POWER TRAIN, EQUIPMENT ADAPTIVE/MOBILITY
THIS ALL STARTED WHEN THE FACTORY BATTERY WENT DEAD SO I WENT AND PURCHASED A NEW ONE ABOUT A WEEK AFTER I WENT OUT ONE MORNING TO LEAVE FOR WORK AND IT WOULDN'T START HAD TO BE JUMPED. SO LATER ON I CHECKED FOR A DRAIN ON THE BATTERY AND FOUND OUT THAT THE RADIO THE INTERIOR LIGHTS AND THE DISPLAY WHERE CAUSING A DRAIN. SO I HAD ALL THREE CHECKED ALL TESTS FINE SO I PURCHASED ANOTHER BATTERY AND WAS GOOD FOR ABOUT A WEEK THEN ALL THE SUDDEN THE RADIO DIED AND ALL THE AUDITABLE SOUNDS STOP WORKING THE NEXT DAY WENT OUT TO TRY TO START THE CAR AND NOTHING HAPPENED ONLY HAD HEADLIGHTS AND INTERIOR LIGHTS WOULDN'T START. SO I PUT IT ON A CHARGER FOR A COUPLE HOURS TRIED IT AGAIN AND IT WAS COMPLETELY DEAD LIKE THERE WAS NO BATTERY IN . COME TO FIND OUT THAT THE BCM ( BODY CONTROL MODULE ) WAS SHORTED. NOW I'VE GOT TO FIND A NEW AND FIGURE OUT HOW TO GET IT UP TO DEALERSHIP TO HAVE IT PROGRAMMED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726351June 20, 2015
ELECTRICAL SYSTEM
INTERMITTENT NON-START THAT RESETS IN 10 TO 15 MINUTES. NON-START OCCURRED ONCE AFTER THE CAR STALLED ON A HIGHWAY. IT STARTED AFTER ABOUT 12 MINUTES OF TIME LAPSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726219June 19, 2015
ELECTRICAL SYSTEM
I WAS GOING DOWN A STEEP HILL - WARNER HILL ROAD - STRATFORD CT. THE CAR BATTERY LIGHT CAME ON AND I LOST POWER - INCLUDING BRAKES. I WAS ABLE TO USE THE BRAKES BUT THEY WERE EXTREMELY HARD TO PUSH BUT THEY WORKED. LUCKILY THERE WAS NO CARS IN FRONT OR BACK AND THE TRAFFIC LIGHT WAS GREEN. I WAS ABLE TO COAST ACROSS THE INTERSECTION INTO THE SIKORSKI AIRCRAFT PLANT PAST THE GUARD AND WAS ABLE TO STOP. I TURNED THE IGNITION SWITCH AND THE CAR WORKED FINE. THIS CAR WAS RECALLED FOR IGNITION SWITCH PROBLEMS AND ALL THE DEALER DID WAS TO REPLACE THE KEY FOB WITH A LEAD WEIGHT. I BELIEVE THAT THEY SHOULD HAVE REPLACED THE ENTIRE IGNITION SWITCH. PLEASE LET ME KNOW IF YOU HAVE ANY INFORMATION THAT THE IGNITION SWITCH SHOULD HAVE REPLACED INSTEAD OF JUST A KEY FOB REPLACEMENT WHICH DID NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726252June 19, 2015
AIR BAGS, ENGINE AND ENGINE COOLING
THE SERVICE ENGINE LIGHT GOES ON INTERMITTENTLY. SOMETIMES STAYS OFF FOR UP TO A WEEK AND THEN COMES BACK ON. TOOK IT TO CHEVY DEALERSHIP AND WAS TOLD THE MODULE FOR THE DRIVER'S SIDE AIR BAG NEEDS TO BE REPLACED AT A COST TO ME OF $730- HOW CAN SOMETHING LIKE THIS HAPPEN WHEN THERE HAS BEEN NO ACCIDENT, LOW MILEAGE OR ANY TYPE OF "BUMPING" TO THE VEHICLE. I FEEL THIS IS A SAFETY ISSUE THAT GM SHOULD RESOLVE. UPON LOOKING INTO THIS COMPLAINT ON THE INTERNET, I SEE THERE ARE QUITE A FEW THAT HAVE THIS SAME PROBLEM. THIS IS SOMETHING THAT WOULD EFFECT ANY DRIVER WITH THIS PROBLEM IF THERE IS A SERIOUS ACCIDENT AND THE AIR BAGS DO NOT GO OFF AS INTENDED...UPDATED 10/20/15 *BF UPDATED 11/09/15*LJ.....UPDATED 08/11/16 *BF UPDATED 1/20/2016 *JS... UPDATED 10/26/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726265June 19, 2015
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
DRIVING ON INTERSTATE VEHICLE SUDDENLY LOST ALL POWER AND WOULD NOT ACCELERATE & QUICKLY DECELERATED WITH ANY PRIOR WARNING. 18 WHEELER ALMOST REAR ENDED ME. INSTRUMENT PANEL DISPLAYED, ENGINE POWER REDUCED,SERVICE TRACTION CONTROL, SERVICE STABILITRAK, AND CHECK ENGINE LIGHT. FINALLY EXITED INTERSTATE SAFELY AND SHUT DOWN ENGINE THINKING IT WAS GOING TO BLOW UP AND AFTER 2-3 TRIES TO RESTART MESSAGES DISAPPEARED AND VEHICLE SEEMED TO BE OK. TOOK VEHICLE TO MECHANIC & FOUND CODES EVIDENCING THE LOSS OF COMMUNICATION BETWEEN THE TAC AND OR THE APP UNITS CAUSING VEHICLE TO GO INTO LIMP MODE BUT COULD NOT GET THE CONDITION TO REOCCUR. MECHANIC HAD TO REMOVE CODES TO PERMIT TO DUPLICATE PROBLEM, COULD NOT DUPLICATE AND TOLD ME TO WAIT UNTIL RECURRED. WHILE LOOKING FOR REPAIR SHOP WAS SCARED IT WOULD HAPPEN AGAIN RECEIVED LETTER FROM GM STATING IF THE ABOVE CONDITION HAD OCCURRED THEY WOULD FIX. CALLED GM DEALER MENTIONED LETTER THEY REFUSED TO REPAIR UNLESS THE MESSAGES WERE PRESENT ON PANEL, REFUSED TO LOOK AT THE VEHICLE. CALLED GM CUSTOMER SERVICE REFERENCING LETTER, EXPLAINED GM DEALER REFUSED TO REPAIR. WAS TOLD BY ANGELA ISSUE WAS SAFETY RELATED PROBLEM BUT GM WOULD NOT ADMIT TO SAFETY ISSUE. GM AGREED TO PAY FOR ONE HOUR OF DIAGNOSTIC TIME TO DETERMINE IF VEHICLE QUALIFIED FOR REPAIR, DEALER WAS UNABLE TO DUPLICATE PROBLEM, REFUSED TO REPAIR. CALLED GM AND WAS TOLD NO REPAIR WOULD BE MADE EVEN THOUGH THE PROBLEM HAD OCCURRED AS STATED IN THE LETTER AND TO WAIT UNTIL SITUATION OCCURRED AGAIN THEN NOT TO START ENGINE AND TOW TO GM DEALER. WAS TOLD GM WOULD NOT PAY FOR TOW OR INCONVENIENCE AND IF THEY COULD SEE CODES THEY MIGHT REPAIR PROBLEM. THIS IS DEFINITELY A SAFETY ISSUE SINCE WHEN THIS OCCURS THE VEHICLE LOSES ALL POWER AND BASICALLY SHUTS DOWN AND WILL NOT ACCELERATE BEYOND 5 MPH IF AT ALL. [XXX] [XXX] [XXX]@GMAIL.COM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725979June 18, 2015
POWER TRAIN, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
REDUCED ENGINE POWER, CAR CUTS OFF WHILE DRIVING. CHEVY IS AWARE OF DEFECT AND REFUSES TO RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726015June 18, 2015
ENGINE, POWER TRAIN, WHEELS
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE AT A STOP AND ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE HESITATED TO ACCELERATE AND ATTEMPTED TO STALL. IN ADDITION, ALL THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL HUB SENSOR AND AN UNKNOWN WHEEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726081June 18, 2015
SERVICE BRAKES, POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC)
GRINDING NOISE FROM FRONT AND ABS ENGAGES THE BRAKES AND LOW TRACTION LIGHT FLASHES ON WHEN ACCELERATING FROM A STOP AND TURNING LEFT AT THE SAME TIME, DOES NOT MATTER IF YOU ACCELERATE SLOW OR FAST AND THIS IS HAPPENING ON DRY PAVEMENT. IF I TURN OFF THE TRACTION CONTROL IT WILL NOT DO IT, SO I ASSUME THE PROBLEM MUST EXIST IN A SPEED SENSOR OR SOMETHING WITH THE TRACTION CONTROL SENSORS OR WIRING. OF COURSE MECHANICS CANNOT DUPLICATE THIS. WAITING FOR GM TO STEP UP TO THE PLATE AND FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725855June 17, 2015
ELECTRICAL SYSTEM
I HAVE NOT HAD AN ACCIDENT. I HAVE HAD THIS CAR LITTLE OVER A YEAR AND HAD NOTHING BUT PROBLEMS WITH IT. STARTED OFF SECURITY LIGHT FLASHING THEN NOT STARTING I COULD UNHOOK BATTERY AND RESET AND IT WOULD START. LIGHTS WOULD FLASH INTERIOR LIGHTS STAYED ON THEN DIDN'T WORK VOLTAGE METER WOULD BURY TO 0 BUT BATTERY WAS FINE AIR CONSIGN WILL NOT WORK WHEN THIS HAPPENS DOOR LOCKS DO THEN DON'T WORK BLOWS FUSES TRUNK WILL POC OPEN RADIO WILL LOCK HEADLIGHTS FLASH T I LL I PUT MANUAL LIGHTS ON THEN AUTOMATIC WOULD WORK LATER. SECURITY LIGHT FLASHES A LOT OF THE TIME ALL THESE THINGS START ACTING UP AND IT CONTINUES TO GET WORSE. SOMETIME CAR WILL JERK AND I HAVE TO RESET BY TAKING CABLE OFF THEN IT WORKS FINE. I HAVE KIDS AND I DO NOT FEEL VERY SAFE B IN THIS CAR. SOME OF HARD WORKING SINGLE PARENTS CAN'T AFFORD TO SPEND 700 HERE AND THERE FROM TRIAL AND ERROR WHEN IT SEEMS A LOT OF MODELS FROM THIS YEAR HAVE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725871June 17, 2015
UNKNOWN OR OTHER
IGNITION SWITCH FAILURE. WAS GOING DOWN THE HIGHWAY AND MY CAR SHUT OFF. CHECKED THE STARTER AND THE BATTERY AND THE ENGINE, ALL ARE IN WORKING ORDER. THE SWITCH HAS HAD PROBLEMS SINCE I BOUGHT IT. IT STICKS BAD IS HARD TO TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725487June 16, 2015
TIRES
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA EQUIPPED WITH GOODYEAR EAGLE LS-2 TIRES, SIZE: P225/55R17. THE CONTACT STATED THAT THE TIRE WARNING LIGHT ILLUMINATED BECAUSE THE FRONT PASSENGER SIDE TIRE DEVELOPED A SLOW LEAK. SEVERAL DAYS LATER, WHILE PULLING OUT OF THE DRIVEWAY AT 10 MPH, THE CONTACT NOTICED THAT THE VEHICLE DROVE ABNORMALLY. THE CONTACT PULLED OVER AND NOTICED THAT THE FRONT PASSENGER TIRE THREAD SEPARATED. THE MANUFACTURER WAS NOT NOTIFIED. THE TIRE WAS REPLACED. THE TIRE AND VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 36,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725497June 16, 2015
AIR BAGS, ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. WHILE AT AN INDEPENDENT MECHANIC FOR REPAIR, THE MECHANIC DIAGNOSED THAT THE WIRING HARNESS FOR THE PASSENGER SIDE AIR BAG FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,977. MA 08/05/2015 UPDATED 9/29/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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