Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10837316February 20, 2016
ENGINE
I WAS WAITING AT A STOP LIGHT. WHEN THE SIGNAL TURNED GREEN, I TURNED AND AS I WAS TURNING MY CAR BEGAN TO DECELERATE AND SHUT DOWN. I HAD TO STEER HARD TO PULL OVER TO GET OUT OF TRAFFIC. I PULLED ALONGSIDE THE ROAD. THINKING MAYBE IT WAS LOW ON FUEL, I HAD MY BROTHER GET GAS AND WE PUT GAS IN IT. HOWEVER, IT WOULD NOT START. SAT FOR MAYBE 20 MINUTES TO SEE IF IT. NOTHING HAPPENED. MY SISTER CAME TO GIVE ME A JUMP THINKING THAT I NEEDED ONE. HOWEVER, NO LUCK AT ALL. HAD TO PULL THE CAR HOME. THE MECHANIC THOUGHT THAT IT WAS MY STARTER, PUT THE STARTER ON AND STILL NOTHING. THE END RESULT, MY ENGINE HAS SEIZED ON ME!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837135February 19, 2016
ENGINE
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 05/26/16*LJ PURCHASED NEW VEHICLE UPDATED 05/30/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837144February 19, 2016
ENGINE
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. WHILE THE VEHICLE WAS PARKED, THE CONTACT DISCOVERED OIL LEAKING FROM THE VEHICLE. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING ); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837163February 19, 2016
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 04/14/16*LJ UPDATED 04/19/16
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837243February 19, 2016
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL* THE CONTACT OWNS A 2001 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. WHEN THE CONTACT OPENED THE HOOD, THE MANIFOLD COVER EXPLODED AND BURNED HIS FACE. THE CONTACT USED HIS SHIRT TO DOUSE THE FIRE. THE CONTACT SUSTAINED MINOR INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TOW THE VEHICLE TO A LOCAL DEALER FOR REPAIR. PRIOR TO THE FAILURE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). WHEN THE DEALER WAS CONTACTED, THE CONTACT WAS INFORMED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE DEALER STATED THAT THE REPAIRS WOULD ONLY COVER THE PARTS THAT WERE IN THE RECALL, EXCLUDING THE COST OF TOWING. THE FAILURE MILEAGE WAS 169,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10837257February 19, 2016
ELECTRONIC STABILITY CONTROL (ESC)
WHEN ACCELERATING FROM A STOP WHILE TURNING LEFT, ABS ENGAGES AND BRAKES LEFT FRONT WHEEL CREATING A VERY DANGEROUS SITUATION STOPPING THE CAR IN INTERSECTIONS WITHOUT WARNING. SERVICE STABILITRAK, SERVICE ABS AND SERVICE BRAKE ASSIST MESSAGES ALSO APPEAR ON DASHBOARD MESSAGE CENTER. ALL WARNING LIGHTS RESET WHEN VEHICLE IS TURNED OFF, UNTIL A LEFT TURN IS MADE WHILE ACCELERATING AGAIN, AND THE ABOVE ISSUES OCCUR AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836911February 18, 2016
ENGINE
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V201000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836929February 18, 2016
ENGINE
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, A STRONG ODOR OF FUEL WAS NOTICED WITHIN THE VEHICLE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V201000 (ENGINE AND ENGINE COOLANT) HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836598February 17, 2016
ENGINE
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. AFTER DRIVING THE VEHICLE FOR A SHORT PERIOD OF TIME, IT CAUGHT FIRE. THE CONTACT STATED THAT THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT WAS NOT FILED AND NO INJURIES WERE SUSTAINED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10836699February 17, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
WHILE DRIVING MY CAR MY CAR STALLED AS IF IT WAS IN NEUTRAL. I STOPPED AND TRIED TO PUT THE CAR IN PARK, BUT NOTHING HAPPENED. I TRIED REVERSE AND THE CAR WOULDN'T MOVE. IT CRAKES UP BUT THERE ARE NO SHIFTING OF GEARS. I HAD TO REPLACE MY GAS TANK AS WELL AS MY PEDALS FOR THIS CAR. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836395February 16, 2016
ENGINE
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836243February 15, 2016
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
DRIVING AT 70 MPH ON INTERSTATE AND ENGINE SLOWED DOWN SUDDENLY ,,,REDUCED ENGINE POWER MESSAGE CAME ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10826043February 14, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
INITIALLY IT STARTED OUT WITH LOSING ALL LIGHTING CONTROL DURING DRIVING FOR ABOUT 10SEC AFTER WHICH IT COMES BACK ON. THIS WHEN ON ARE ABOUT TWO MONTHS AND ABOUT A WEEK AGO, I STARTED GETTING THE ERROR MESSAGE 'POWER STEERING DRIVE WITH CARE' WHICH ALTERNATES WITH ANOTHER ERROR MESSAGE 'STABILITRAK'. EACH TIME THIS COMES ON DURING DRIVING, THE CAR JERKS A LITTLE WITH THE EMERGENCY PARK LIGHT FOR ABOUT 2SEC AND IF I WERE DRIVING WITH THE CRUISE CONTROL ON, IT AUTOMATICALLY DISABLES IT. THIS IS REGARDLESS OF HOW FAST AM DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10826055February 14, 2016
ELECTRICAL SYSTEM
KEY TURNS IN IGNITION BUT CAR WILL NOT CRANK.SOMETIMES WAIT 10 MINUTES AND IT WILL START SOME TIMES IT WON'T.SECURITY LIGHT COMES ON WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10826073February 14, 2016
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
MY 2013 IMPALA LTZ WILL SUDDENLY DECELERATE TO AROUND 35 MPH AND HESITATE WHEN YOU HIT THE GAS. THREE MESSAGES POP UP, "TRACTION CONTROL OFF", "ENGINE POWER IS REDUCED" AND "SERVICE STABILITRAK". THIS HAPPENED TO ME A FEW MONTHS AGO AND I BROUGHT IT RIGHT IN TO GLOBAL CHEVY IN NORTH PLAINFIELD, NJ. THEY FIXED AND IT SEEMED FINE BUT NOW HAPPENING AGAIN BUT THIS TIME, I ALMOST GOT T-BONED IN AN INTERSECTION. I HAVE FOUND THIS HAS HAPPENED TO MANY PEOPLE IN MANY DIFFERENT FORUMS. NOW I NEED TO GET THE VEHICLE TO THE DEALER AGAIN. THIS SHOULD BE A RECALL!!!!!!!! I ALMOST GOT SMASHED AND I WILL BE MAKING SURE THIS IS DOCUMENTED IN AS MANY FORUMS AS POSSIBLE. THIS IS A CHEVY PROBLEM. I GOT CHARGED OVER $650 TO FIX THIS LAST TIME!!!!!!!! I AM UPSET AS HELL AND NOT REALLY SURE WHAT TO MAKE OF THIS. I NEED TO DRIVE MY KIDS AROUND IN THIS TIME BOMB NOW? I REFUSE TO PAY FOR SOMETHING THAT IS SUCH A DANGER TO OPERATE. SECONDARY ISSUE IS THAT SOMETIMES WHEN BACKING OUT OF A SPOT IN REVERSE, APPLYING DRIVE AND TRYING TO MOVE FORWARD, THE SOUNDS LIKE GEARS GRINDING THAT GOES AWAY IF I STRAIGHTEN THE WHEEL OUT. WTH IS THAT?? THIS HAPPENED AT THE LIGHT ON CENTENNIAL AVENUE IN PISCATAWAY NJ CROSSING OVER S WASHINGTON AVE. WAS STATIONARY, THEN IN MOTION. THE AUTO DECELERATION HAPPENED WHILE AT SPEED OF 35 MPH AND THEN IT WOULD NOT ACCELERATE WHEN PRESSING THE GAS. I HAVE AN INVOICE FOR THE FIRST REPAIR. I WOULD APPRECIATE EXPEDITED HELP ON THE MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825948February 13, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
WHILE TRAVELING HOME AT ABOUT 55 MPH CAR IN FRONT OF ME SLAMMED ON THEIR BRAKES CAUSING ME TO DO THE SAME - THEN TRACTION CONTROL LIGHT CAME ON - CHECK ENGINE LIGHT CAME ON AND REDUCED ENGINE POWER CAME ON IN THE DISPLAY WINDOW - FELT LIKE ALL FOUR WHEEL JUMPING UP AND DOWN WHEN TRYING TO GAIN ANY SPEED WEIRD SOUND COMING FROM ENGINE (NORMALLY QUIET).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10826004February 13, 2016
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, VEHICLE SPEED CONTROL
I STARTED SEE A WARNING LIGHT ON IN MY CAR THAT READ "ENGINE POWER IS REDUCED, SERVICE TRACTION CONTROL" SO I SENT GM AN EMAIL REGARDING THIS AND MAYBE A MONTH OR SO LATER I RECEIVED A NOTICE THAT SAID THE GAS THROTTLE SENSOR WILL CAUSE THIS TO APPEAR WHEN IT IS BAD. THEY ADVISED IF I FELT THIS WAS THE PROBLEM I COULD TAKE IT TO A GM DEALER AND HAVE IT CHECK, BUT IF IT WASN'T THEY WOULD NOT COVER IT AND I WOULD BE RESPONSIBLE FOR THE COST OF THE DIAGNOSTICS TEST. I TOOK MY CAR AND TOOK MY CAR , ALONG WITH THE NOTICE TO SUNRISE PONTIAC ON 12/31/15. I WAS TOLD THAT I NEEDED A THERMOSTAT A GAS PRESSURE SENSOR. THE COST TO REPAIR THESE ITEMS WOULD RUN ME ALMOST $900 AND I COULD NOT AFFORD THAT T THIS TIME. I ASKED THE TECHNICIAN, WHICH COULD I GET AWAY WITH NOT FIXING RIGHT NOW AND HE SAID I NEEDED TO GO AHEAD AND REPLACE THE THERMOSTAT TO GET THE CHECK ENGINE LIGHT OFF. I HAD THAT WORK DONE AND THE LIGHT STILL WAS ON, AS WELL AS, THE WARNING LIGHTS. SO I CONTACTED GM AGAIN AND ADVISED THEM OF THE SITUATION. THEY PAID FOR ME TO GO TO SERRA CHEVROLET TO GET ANOTHER DIAGNOSTIC DONE. THIS TIME I WAS TOLD I NEEDED AN APP SENSOR, GAS PRESSURE SENSOR, THERMOSTAT (WHICH HAD ALREADY BEEN REPLACED), AND A TEMPERATURE SENSOR, ALL OF WHICH WOULD RUN ME $1300. I TOLD THEM I COULD NOT AFFORD THAT AND LEFT. I CONTACTED GM ONCE AGAIN AND EXPLAINED WHAT WAS TOLD TO ME AND ASKED WHY THE SENSORS WOULD NOT BE COVERED WHEN THEY WERE APART OF THE GAS THROTTLE BODY? NOW I'M GETTING A WARNING THAT SAYS "STARTING DISABLED SERVICE THROTTLE " AND MY CAR IS LITERALLY CUTTING OFF WHILE I'M DRIVING. I FEEL LIKE THIS IS A MATTER THAT GM SHOULD BE WILLING TO REPAIR FOR THEIR CONSUMERS TO PREVENT ACCIDENT OR DEATH. I 'VE READ ON GOOGLE THAT SEVERAL IMPALA OWNERS ARE EXPERIENCING THE SAME THING. ALSO, WHILE I'M DRIVING MY GEAR CONTROL IS POPPING OUT. THIS IS MY ONLY MEANS OF TRANSPORTATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825923February 12, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I BOUGHT MY 2004 CHEVROLET IMPALA (3800 V6 ENGINE) NEW, WHICH HAS NOW LESS THAN 12,000 MILES, & I DROVE PRIMARILY FOR RUNNING ERRANDS. ONE MONTH AGO, ITS BODY COMPUTER MEMORY WENT BONKERS. THE DAY AFTER I RETURNED AFTER XMAS, I WENT TO GET GROCERY. AS THE CAR WAS NORMAL THE PREVIOUS DAY, I DID NOT EXPECT ANY PROBLEM. HOWEVER, UPON FINISHING SHOPPING 30 MINUTES LATER, I FOUND THE CAR (1) HONKING NON-STOP, (2) ITS DOME LIGHTS COULD NOT BE TURNED OFF, (3) THE 'DOOR AJAR' WARNING JINGLED ALL THE WAY ' EVEN THOUGH I STOPPED BY ROADSIDE TO ENSURE ALL DOORS WERE CLOSED. ON TOP OF THAT, (4) THE TURNING SIGNALS (BOTH LEFT & RIGHT) STOPPED WORKING. ABOUT 5 MINUTES AFTER RETURNING HOME AND LOCKING UP THE CAR, (5) THE HONKING/DOME LIGHTS/DOOR WARNING STARTED AGAIN. ALTHOUGH I RESET THE CONTROL PANEL, THE PROBLEMS DID NOT GO AWAY. I THEREFORE TOOK THE CAR TO THE DEALER, BUT THEIR MECHANIC COULD NOT FIND THE CAUSES OFFHANDEDLY, AND AN APPOINTMENT WAS MADE TO THOROUGHLY CHECK THE CAR WITH DIAGNOSTIC INSTRUMENTS. HOWEVER, ON THE DAY OF THE APPOINTMENT (1/26/16), EVERYTHING WAS NORMAL AGAIN, AND DIAGNOSTIC TESTS COULD NOT FIND ANYTHING WRONG BY THE DEALER. TODAY (2/12/16), THE TURNING SIGNALS MALFUNCTIONED AGAIN BRIEFLY AND WORKED AGAIN, BUT (6) THE INSTRUMENT PANELS WERE ALL ERRONEOUS, WITH READINGS OF FUEL, COOLANT TEMPERATURE, TACHOMETER ABOVE LIMITS - EVEN WHEN THE CAR IS STATIONARY. I EXPECT THAT IT IS A MATTER OF TIME THAT (7) THE SPEEDOMETER WILL ALSO GO DEFECTIVE. AT THAT TIME, THE DASH BOARD WILL HAVE TO BE REPLACED AS A WHOLE, COSTING MORE THAN $500 DOLLARS. OBVIOUSLY, THE COMPUTER SYSTEM IS NOT WORKING RIGHT. I SHOULD ADD THAT MY CAR HAS BEEN MAINTAINED REGULARLY WITH THE DEALER. I HOPE MY REPORT WILL BRING NHTSA'S ATTENTION TO THE ABOVE PARTS/WORKMANSHIP PROBLEMS OF GM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825717February 11, 2016
ELECTRICAL SYSTEM, STEERING
MY CAR WON'T SHIFT FROM THE PARK POSITION, I HAD TO LIFT UP CONSOLE COVER AND PUSH RELEASE BUTTON IN ORDER TO AVOID PAYING FOR A TOW. FOUND OUT IT WAS THE WIRED CONNECTOR OR MODULE OR POSSIBLY WIRES THAT MOVE WHEN YOU SHIFT GEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825539February 11, 2016
STEERING, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT TURNED OFF THE HIGH BEAM HEADLIGHTS AND THE ELECTRICAL SYSTEM FAILED WITHOUT WARNING. THE CONTACT HAD TO PARK THE VEHICLE AND MANIPULATE THE HIGH BEAM SWITCH ON THE STEERING COLUMN IN ORDER FOR THE LIGHTING/ELECTRICITY TO RETURN. IN ADDITION, THE VEHICLE RECEIVED A RECALL REPAIR FOR THE IGNITION KEY WHERE THE KEY WAS REPLACED. AFTERWARDS, WHEN THE KEY WAS IN THE IGNITION AND TURNED, THE VEHICLE FAILED TO START. ONCE THE VEHICLE WAS STARTED AND THE KEY WAS IN THE ON POSITION, THE VEHICLE WOULD STALL WITHOUT WARNING. THE CONTACT HAD TO MANIPULATE THE KEY IN THE START POSITION SEVERAL TIMES IN ORDER TO START THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SWITCH ON THE STEERING COLUMN AND BODY CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT BECAUSE THE VEHICLE WAS OVER 10 YEARS OLD, THEY WERE UNABLE TO ASSIST WITH THE REPAIR. THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 42,536.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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