Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10860449April 20, 2016
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
INDICATOR LIGHTS FOR REDUCED POWER, SERVICE ENGINE AND TRACTION CONTROL LIGHTS COME ON AT ANYTIME AND GO OFF. EXPERIENCE A LITTLE LACK OF POWER. I WILL DO IT ANY TIME AND ANY CONDITION. IT IS RANDOM. FROM WHAT I HAVE READ I AM WORRIED IF THE CAR WILL LEAVE US STRANDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860477April 20, 2016
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MY CAR BASICALLY JUST CUTS OFF ON ME WHILE DRIVING ALL KINDS OF SIGNS KEEP POPPING UP ON THE DASH THEN THEY'LL GO AWAY. IT HAS TOLD BE TO SERVICE MY STABILITY TRACK AND I WENT TO GET SERVICE AND THE PEOPLE SAY THAT'S NOT A PROBLEM AND THEY HAVE BUT IT ON THE MACHINE AND IT SAYS THERE IS NO PROBLEM I JUST DON'T KNOW ALL I DO KNOW IS WHEN I'M DRIVING IT CUTS OFF AND THEN SOME TIMES WHEN I'M DRIVING THE ENGINE POWER GETS REDUCED THEN I CAN'T GO OVER LIKE 20 IT DID THIS WHILE I WAS ON THE HIGHWAY I THANK GOD I DIDN'T GET HIT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860503April 20, 2016
ELECTRICAL SYSTEM
FIRST WAS HAZARDOUS SWITCH DRIVING NIGHT LOST LIGHTS ON DASH AND DRIVING LIGHT,TOOK TO DEALER SHORT OUT WIRING FROM HAZARD SWITCH COST 650.00 WAS TOLD BY SERVICE REP ON GOING PROBLEM WITH IT, NEXT WAS SECURITY LIGHT COMING ON PULLED OVER ON HIGHWAY TURNED KEY OFF WOULD NOT START TOOK TO DEALER SAID HAVE ISSUES WITH IGNITION SWITCH GOING TO COST 500.00. SAID THEY KNOW THEY HAVE ISSUES. WE ARE RETIRED MILITARY, THIS IS WRONG WHEN THEY KNOW THEY HAVE ISSUES THEY SHOULD BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860589April 20, 2016
UNKNOWN OR OTHER
ONLY DRIVER DOOR UNLOCKS WITH A KEY. THREE OTHER DOORS (DRIVER AND TWO REAR DOORS) DO NOT UNLOCK ELECTRICALLY HALF OF THE TIME. IT MAKES NO DIFFERENCE IF USING CONTROLS ON DOOR OR REMOTE. THIS OF COURSE REFERS TO BEING STATIONARY. I BELIEVE THIS IS A CONCERN BECAUSE IT REQUIRES HOPPING OVER THE FRONT SEATS TO UNLOCK THE REAR DOORS, (WHICH HAVE THE MANUAL BUTTON AT THE REAR OF THE DOOR) MAKING IT EVEN MORE DIFFICULT TO REACH. THIS IS ABSOLUTELY UNSAFE WHEN THERE ARE CHILD SEATS INVOLVED, OR WHEN A PERSON MUST BE QUICKLY REMOVED FOR ANY REASON SUCH AS HEALTH ISSUE, ACCIDENT OR DANGER. CLIMBING OVER THE SEAT MAY NOT BE AN OPTION IF SICK OR INJURED PEOPLE ARE IN THE FRONT, BUT NOT NECESSARILY REMOVABLE. WHAT IF CHILD LOCKS PREVENT UNLOCKING FROM THE INSIDE, AND REMOTE OR DOOR CONTROLS ARE THE ONLY WAY TO UNLOCK THE REAR DOORS? I HAVE DISCOVERED THAT THIS IS A PREVALENT AND EXPENSIVE TO CORRECT PROBLEM. MY CAR (EVEN THOUGH IT IS 9 YEARS OLD) HAS LESS THAN 35,000 MILES ON IT, AND IS IN VERY FINE SHAPE OTHERWISE, BUT HAS THREE DOORS WITH THIS PROBLEM. THIS IS A FAULTY PRODUCT! THE COMPLAINTS ABOUT THIS IN THE ON-LINE COMMUNITY TELL ME THIS PROBLEM DESERVES BEING FIXED BY THE MANUFACTURER. IT HAS HAPPENED TO ME AT LEAST 30 TIMES, INCLUDING TODAY, AND I HAVE ONLY HAD THE CAR FOR A LITTLE OVER A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860294April 19, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING, THE BRAKE PEDAL SEIZED, AND THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND LATER TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SECURITY SYSTEM SHUTDOWN AND NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860413April 19, 2016
POWER TRAIN
I WAS DRIVING MY 2006 IMPALA CAR AS A DAILY DRIVING CAR. DROVE GREAT, NO SHIFTING ISSUES OR TRANSMISSION SLIPPING. THEN ALL OF A SUDDEN I STARTED THE CAR UP ONE MORNING AND CAR DID NOT MOVE. IT FEELS LIKE THE TRANSMISSION IS ENGAGING, BUT DOESN'T MOVE. IIT ACTS LIKE CAR IS NOT IN ANY DRIVE GEAR EVEN AFTER PUTTING CAR INTO A GEAR, LIKE REVERSE OR DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860018April 18, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHEN THE IGNITION WAS TURNED TO THE OFF POSITION, THE KEY FAILED TO EJECT FROM THE IGNITION. AS A RESULT, THE BATTERY DIED. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. UPDATED 06/14/16*LJ THE CONSUMER WAS ABLE TO REMOVE THE KEY, AFTER FOLLOWING DIRECTIONS FROM THE INTERNET. UPDATED 06/20/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10859921April 17, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
MY 2013 CHEVY IMPALA IS HAVING BIG ISSUES MAKING LEFT TURNS. THERE IS A GRINDING SOUND AND THE CAR HESITATES TO ACCELERATE. WHILE THESE PROBLRMS OCCUR I AM GETTING WARNINGS ON THE DASH THAT SAY SERVICE TRACTION CONTROL, SERVICE BRAKE ASSIST, AND THE ABS LIGHT IS ON. STARTING TO NOT FEEL SAFE TO BE IN THIS VEHICLE. ALSO HAD IT CHECKED TWICE BY TWO DIFFERENT AUTO SHOPS AND THEY CANT SEEM TO FIND THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10859836April 15, 2016
ENGINE
TL* THE CONTACT OWNS A 2000 CHEVROLET IMPALA. WHILE PULLING INTO THE DRIVEWAY, SMOKE APPEARED UNDER THE HOOD. THE CONTACT OPENED THE HOOD AND NOTICED FLAMES COMING FROM THE ENGINE EXHAUST MANIFOLD. THE CONTACT EXTINGUISHED THE FIRE. THE DEALER HAD THE VEHICLE TOWED TO THEIR LOT. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 184,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10855423April 14, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SERVICED FOR NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM), THE VEHICLE FAILED TO START. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855490April 14, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT THE AIR BAG SENSOR FAILED TO DETECT A PASSENGER IN THE FRONT PASSENGER SEAT. THE DEALER WAS NOTIFIED. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE CONTACT ALREADY HAD THE DEALER REPLACE THE AIR BAG MODULE PRIOR TO THE RECENT FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855259April 13, 2016
ENGINE
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE PARKED, THERE WAS A STRONG ODOR OF OIL AND THERE WAS AN ABNORMAL NOSE PRESET WHEN DRIVING. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V201000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855389April 13, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
ONGOING ISSUE WITH ERROR MESSAGE RELATING TO "SERVICE TRACTION CONTROL" "REDUCED ENGINE POWER" APPEARED 4/10/2016. ONGOING HISTORY AND SERVICE RELATED TO THROTTLE POSITION AND SENSOR (ALSO SERVICED) CODES P2176; P 2135. 8/1/15 I HAVE ADDRESSED THROUGH REPLACING OF THROTTLE POSITION AND SENSOR; BATTERY CABLE (DEALERSHIP SVC DEPT SUGGESTED LOW VOLTAGE RELATED TO THIS ISSUE - RETESTED, ISSUE CONTINUES) PARTS STORE HAS SUGGESTED "THROTTLE ACTUATOR CONTROL MODULE P 1516' CODES ALSO INCLUDE P0121, PO2135, P2119 FOUND PMC TO BE FAULTY -- "REPAIR AND REPLACED" 12/30/2014; THROTTLE BODY ASSEMBLY REPLACED ON APRIL 5, 2014. THIS HAS BEEN AN ONGOING ISSUE FOR TWO YEARS. ENGINE POWER DROPS AND CAR WILL ONLY DRIVE AT A LOW SPEED < 40MPH. THIS IS WHEN THE CAR IS IN MOTION. VARIOUS ATTEMPTS TO RESOLVE THE PROBLEM HAVE BEEN UNSUCCESSFUL. THIS ISSUE BEGAN AT APX 140K MILES AND HAS REOCCURRED AT 166L, 167K, 180K, 193K. SPEEDS THAT IT HAS OCCURRED HAS BEEN AT HIGHWAY SPEEDS OF 60-65MPG TO RESIDENTIAL 25-35MPH. RECORDS HAVE SERVICES DATES ARE AVAILABLE; TOO MANY TO UPLOAD ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854984April 12, 2016
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
ENGINE POWER DROPPED SIGNIFICANTLY ON A TWO LANE HWY. TRAVELING AT 60 MPH. ALMOST GOT REAR ENDED AND EXPERIENCED ROAD RAGE FROM DRIVER BEHIND ME. SCARY. I THEN NOTICED A SERVICE TRACTION CONTROL WARNING, AND ENGINE SPEED REDUCTION NOTICE. CRUISE CONTROL WOULD NOT FUNCTION. THIS WARNING WILL CLEAR ITSELF BUT CONTINUES TO OCCUR. I TOOK IT TO MY MECHANIC SEVERAL TIMES AND THEY CAN NOT IDENTIFY IT EVEN WHEN THE WARNING AND CONDITION IS ACTIVE. VEH. MILEAGE 126700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855737April 12, 2016
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
2001 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO NO RETURN COMMUNICATION FROM DEALERSHIP ABOUT VEHICLE REPAIRS FOR RECALL NOTICE 15V701. *SMD THE CONSUMER STATED AS SHE WAS GOING AROUND A CURVE ON A RAMP, THE VEHICLE STALLED. SHE HEARD A POPPING NOISE AND QUICKLY EXITED THE VEHICLE. THE VEHICLE BEGAN TO SMOKE AND SHORTLY THEREAFTER, THE FRONT END WAS ENGULFED IN FLAMES. UPDATED 01/03/17. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10854822April 11, 2016
ENGINE
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE REMEDY WAS NOT SUFFICIENT. THE REAR VALVE COVERS WERE NOT INCLUDED IN THE MANUFACTURER RECALL REPAIR AND THE CONTACT CONTINUED TO SMELL FUMES OF BURNING OIL. THE DEALER AND THE MANUFACTURER INDICATED THAT THE VEHICLE WOULD NEED TO BE TAKEN TO THE DEALER TO REPLACE THE REAR VALVE COVERS. THE DEALER STATED THAT THE MANUFACTURER INSTRUCTED THE DEALERS NOT TO SUPPLY A REPLACEMENT PART UNTIL IT WAS IN PRODUCTION AND SUPPLIED TO THE DEALER. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE MANUFACTURER WOULD SUPPLY THE REPLACEMENT ENGINE BEAUTY COVER. THE CONTACT WAS EXPERIENCING LEAKS ASSOCIATED WITH THE VALVES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854583April 9, 2016
UNKNOWN OR OTHER, EXTERIOR LIGHTING
WHEN I PURCHASED THIS VEHICLE I HAD A 42 MONTH WARRANTY. SEVERAL MONTHS AFTER MY PURCHASE I NOTICED THAT THE TIRES (ALL 4) WERE DRY ROTTING. SEVERAL MONTHS AFTER THAT THE PASSENGER SIDE HEAD LIGHT WAS FOGGING TO THE POINT IT WAS DIMMING THE HEAD LIGHT. I TOOK THE VEHICLE BACK TO WHERE I PURCHASED THIS AND THE NAME OF THE CHEVROLET DEALER WAS TOM BANNEN AND NOW SERRA CHEVROLET. I COMPLAINED TO GENERAL MOTORS IN MICHIGAN AND THEY TOLD ME TO TAKE THIS BACK TO THE DEALERSHIP. THE CAR WAS TO BE SEEN BY THE SERVICE MANAGER WHICH I DID AND WAS TURNED DOWN AGAIN FOR REPAIRS EVEN WHILE THE CAR WAS STILL UNDER WARRANTY. I THEN FILED A COMPLAINT WITH BBB AND AFTER SEVERAL ATTEMPTS TO RESOLVE THESE ISSUES THE JERK AT SERRA CHEVROLET SAID THAT SERRA CHEVROLET WOULD NOT HONOR ANY WARRANTY THAT WAS GIVEN TO ME BY THE PREVIOUS OWNER, TOM BANNEN. I THINK THAT SERRA CHEVROLET IN MADISON, TN. HAS AND WILL RIP OFF OTHER BUYERS WHO HAD THE WARRANTIES FROM TOM BANNEN. I WILL NEVER PURCHASE ANOTHER GENERAL MOTORS PRODUCT AND TELL ALL MY RELATIVES AND MANY FRIENDS NOT TO BUY FROM THIS RIP OFF ARTIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854258April 8, 2016
ENGINE, UNKNOWN OR OTHER
IN DECEMBER MY CAR WHILE DRIVING, I EXPERIENCED REDUCED ENGINE POWER THE SPEED IMMEDIATELY DROPPED WITHOUT WARNING AND THE CAR CUT OFF. I WAS STUCK IN THE MIDDLE OF HIGHWAY TRAFFIC PRAYING THAT WE WOULD NOT BE HIT WHEN EVERYONE IS DOING 70 MPH. WHEN THE REDUCED POWER LIGHT COMES ON THE ENGINE LIGHT COMES ON ALONG WITH THE TRACTION LIGHT. I TOOK THE CAR TO THE DEALERSHIP TO ONLY BE TOLD THAT THEY ARE NOT 100% SURE WHAT THE PROBLEM IS, BUT I CAN START BY REPLACING THE PCM MODULE AND THAT MAY OR MAY NOT FIX THE PROBLEM. I HAVE A PROBLEM WITH A CHEVY DEALERSHIP NOT KNOWING WHAT IS WRONG WITH THEY CARS. ESPECIALLY A CAR THAT IS HAVING THIS PROBLEM WITH SO MANY OF ITS CAR ACROSS THE NATION. THIS IS A HUGE SAFETY ISSUE. I HAVE BEEN INCONVENIENCE SINCE DECEMBER AS I HAVE NOT BEEN ABLE TO DRIVE MY CAR AFTER HAVING THIS ISSUE AND NOT FEELING CONFIDENT IN $1,000 REPAIR THAT THE DEALERSHIP THEMSELVES ARE NOT SURE IS GOING TO FIX THE ISSUE. I WENT TO THE DEALERSHIP TO GET TO THE ROOT OF THE PROBLEM IN HOPES OF GETTING A SOLUTION AND SOLID PLAN. I THINK THAT GM NEED TO BE HELD ACCOUNTABLE FOR THIS ISSUE AND FOUND A GOOD SOLID SOLUTION TO THE PROBLEM AND NOT GUESSING FIXES TO MAKE MONEY. WE ARE TALKING ABOUT PEOPLE LIVES ARE BEING PUT IN DANGER. LIKE I FELT MINE WAS WHEN YOU ARE IN THE MIDDLE LINE ON A HIGHWAY, WHERE THE SPEED LIMIT IS 70 MPH AND YOUR CAR REDUCE POWER AND THEN SHUT DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854262April 8, 2016
ENGINE
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854488April 8, 2016
STEERING
BOUGHT A PRE-CERTIFIED IMPALA, WE WERE TOLD THAT THEY HAD CHANGED THE POWER STEERING PUMP FROM THE PREVIOUS OWNER AND EVERYTHING WAS GOOD. I JUST MADE MY FIRST PAYMENT ON MARCH 26, 2016 AND THAT SAME DAY I WENT OUT AND GOT IN MY CAR TO LEAVE FROM MY DAUGHTERS HOUSE AND I PULLED OUT ABOUT 100 FT AND THE STEERING WHEEL LOCKED UP ON ME, I COULD NOT TURN THE WHEEL AT ALL. I TURNED MY CAR OFF AND CALLED MY HUSBAND, HE CAME OUT AND IT DONE THE SAME THING TO HIM AND THEN IT FINALLY STARTED MOVING AGAIN SO HE TOOK IT TO THE DEALERSHIP. THEY STATED THAT IT WAS GROUND WIRE TO THE POWER STEERING, SO WE SAID OK IT SHOULD BE FINE. TODAY I WENT TO STOP AT A STOP LIGHT ON A CITY STREET AND THE WHEEL PULLED TO THE RIGHT AND I TURNED IT BACK TO THE LEFT AND THE STEERING WHEEL WOULD TURN BUT IT KEPT GOING TO THE RIGHT. THANK GOD I GOT STOPPED, IT FINALLY DECIDED TO STRAIGHTEN OUT AND IT WAS PULLING TO THE RIGHT SO NOW IT IS BACK IN THE SHOP AND I AM AFRAID TO DRIVE THE CAR AGAIN. THIS HAS BEEN A VERY STRESSFUL EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Impala