Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11585932April 29, 2024
UNKNOWN OR OTHER
Evaporator core is leaking r134a freon i called gm they theres nothing they can do there is a recall on tge 2016 thru 2018 for the same .you can smell the freon inside the car a recharge ladt only 15 minutes i was told its about $2000.00 to fix it gm knew about the problem but only recalled 2016 to 2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584780April 23, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
My blind spot detectors went out, now as a result most of the electrical stuff no longer works. The car powers on and drains the battery randomly and the speedometer doesn’t work. Every light comes on from front camera, abs, and even power steering. I didn’t feel safe taking my kids to school and now I don’t feel I should pay $1,300 out of pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583840April 18, 2024
STEERING, WHEELS, UNKNOWN OR OTHER
I was driving and powersteering fluid drained and I lost control of the steering, and guide the car against the side walk. Had a mechanic change the powers steering fluid line. But now it's shooting up instead leaking down, it clogged all my spark plugs ,plus cause my cam shaft and crank shaffsensor to malfunction.,plus my belt got shredded. And now it's been over a year, and I still can't drive my car cause. It starts all over. And my front wheels are on not good arms, when crash it bent or Crack the arms.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11583554April 17, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, POWER TRAIN
While driving vehicle warning light service stabilitrak....reduced engine power comes on. Vehicle then slows and can not drive over 20 to 30 mph. This has occurred randomly at highway speeds while driving on interstate in traffic. Sudden reduction caused traffic to have to slow quickly and almost caused a collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582997April 15, 2024
UNKNOWN OR OTHER
answers to Questions from above 1. EVAPORATOR KIT 84409864 2. Not a safety issue to my knowledge. 3. Yes, issue was diagnosed and repaired at dealership. (Receipt for work - including part numbers will be attached with supporting documents) 4. No, no one outside of the dealership. 5. No warning lights but there was the smell of coolant in the cab of the car. Due to an issue with my 2018 Chevy Impala - V6 engine, I had to have the AC evaporator core replaced due to a leak (faulty part). Searching the NHTSA website, I found the below special coverage which seems to match my vehicle perfectly including the issue for which the special coverage was issued. I filed a claim with GM but continue to be told that my vehicle is not covered by this but no reason as to why it isn't covered. *Special Coverage N182186881 - Evaporator Core Icing, Leak *Quantity Part Name Part No. *1 EVAPORATOR KIT 84409864 This is concerning as a consumer as the issue and vehicle description matches the special coverage exactly, yet GM is stating that my vehicle is not covered. This issue clearly extends beyond the number of vehicles affected that was reported. Also, being replaced with the same part (part num) does give me pause that this will be an issue again in the future, costing consumers even more money and time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580859April 3, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
Every year the side sensor goes bad.. This causes vehicle to loose important factors while driving. Headlight go off and on. Speed goes to 0, all codes flashing, gas and ram gone. Car also locks and unlocks randomly along with no heat or air.. This has happened twice even after fuse is pulled while waiting on yet another $1000 repair. This is so very unsafe. Car needs to be removed from roads or side sensor part coverd.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579427March 26, 2024
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Unknown the check engine light comes on supposedly is the active shutter on the front is malfunctioning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577924March 18, 2024
STEERING
I was driving to doctors appointment Friday . (03-15-2024) In another area then where I live .)And my steering tightened up a bit . I was able to turn it and park . I went in for my doctor appointment and came back out and steering wheel completely locked! I had to get It towed to my mother's home in the same area . So now I'm stranded . I had a mobile mechanic come look at it and he hooked it up to the machine and it said the ground wire needs fixed . It could have been a bad situation if I had got on the interstate. I see there was a recall on it. But I've been told that got fixed on impalas a few years ago . I've had my car 2 years . So never knew about a recall .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578120March 18, 2024
STEERING, ELECTRICAL SYSTEM
Started the car radio was black a/c compartment wasn’t lit then power steering fluid drive with care message appears
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576371March 9, 2024
AIR BAGS, ELECTRICAL SYSTEM
My service air bag light comes on and passenger airbag remains off while sitting in seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574892March 1, 2024
STRUCTURE
The contact owns a 2016 Chevrolet Impala. The contact stated that he noticed that there was water leaking inside the trunk. The vehicle was taken to the dealer, where it was determined that water was leaking through both sides of the trunk lid. The dealer installed a gasket between the spoiler and the trunk lid. The contact stated that the failure later recurred. The contact noticed that the tire rim, the jack, and unknown areas of the trunk were rusted. The contact stated that upon performing a water leak inspection, he noticed that the passenger's side and the driver's side taillight assembly seals were leaking. The contact replaced the seals; however, the failure recurred. The manufacturer was notified of the failure and informed the contact that they could not help unless the vehicle was diagnosed by a dealer. The vehicle was taken to the dealer, where it was determined that both the taillights assembly seals and the sunroof grommets were leaking. The vehicle was repaired. The failure mileage was approximately 5,377.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574902March 1, 2024
AIR BAGS
The contact owns a 2017 Chevrolet Impala. The contact stated while driving approximately 30 MPH and making a right turn, the vehicle crashed into the passenger's side door of an oncoming truck that was hidden behind a box truck and had suddenly intruded into his lane. The front end of the vehicle was damaged. The air bags failed to deploy. The contact sustained neck pain, back pain, and bruises on the forearms. The contact did not seek medical assistance. The contact was able to drive the vehicle from the scene. A police report was filed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 89,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11574386February 28, 2024
POWER TRAIN
At a complete stop, press the gas to go and the car will not go. Kind of like its struggling to catch gear and then all of a sudden it with catch jerk hard. That's an issue for a few reasons. If you have to pull out for somewhere that traffic doesn't stop or yield, and the car is barley rolling trying to catch gear, there's the risk of getting hit. When the gear catches, and the jerk happened it's not a small jerk, i feel it's a safety hassard to small children. When my son was 4 months old it started and it jerked him pretty hard. My mother in law is the original owner and had it checked several times with no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573901February 25, 2024
AIR BAGS
I was driving out of supermarket I was alone and the airbags deployed. I was hit hard and had a panic attack. I was able to drive home 14 miles. Windshield busted and dash board totaled Everyone I try to download a picture I'm sent to the begining. I'm going to have pictures on file incase needed. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573243February 21, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
The blind spot warning system stopped working, and yes it is available for inspection upon request. I have heard this leads to further electrical problems and am worried this may compromise my safety if not dealt with. The problem has not been confirmed by a dealer. The component has not been inspected. There was a warning that popped up stating “service side detection system” that appeared randomly on my drive home the other day. I had not hit anything or done anything to the car that might have caused this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571235February 10, 2024
STEERING
About two years ago I parked in front of a business in Sun City West Arizona. When i came out to leave, my steering wheel would hardly turn. I went home and when I came back with a neighbor, the steering wheel was working as it should. About three weeks ago, I was turning onto a major street in Sun City West, Arizona. I got a notice on the info screen that the power steering was disabled. I had to force the steering just to get around the corner. I drove to a nearby parking lot. The steering took a tremendous amount of effort to turn the steering wheel. I almost hit a semi truck trying to go around a corner. It was very dangerous. After parking and leaving it for a short while, steering returned to normal. On a major highway a serious accident could have happened. I read online that in 2015 General Motors recalled roughly 1.2 million model year 2015 trucks and SUVs globally for a problem with the electric power steering system. GM previously recalled nearly 700,000 model year 2014 pickups for the same problem. My car with the electric power steering problem is a 2015 Chevrolet Impala. I am afraid to drive the car now. It could happen anytime again and cause a wreck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570176February 6, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
The Side Detection System failed. Both rare modules are shorted. The defective module drain out the battery, causing engine start failure. And the defective module may cause fire. I have one side of the modules repaired in three years ago. Now both sides are failed. I had two jump start in the recent month. Every time I start the engine, warning for service of Side Detection System shows up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570246February 6, 2024
STRUCTURE:FRAME AND MEMBERS, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT, ENGINE
The contact owns a 2009 Chevrolet Impala. The contact stated while driving 60 MPH, there was an abnormal sound coming from underneath the vehicle. The traction control, ABS, and check engine warning lights were illuminated. The vehicle was taken to a local mechanic however, a diagnostic test could not be performed due the excessive rust underneath the vehicle. The mechanic was unable to hoist the vehicle on the lift because safety and liability issues. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570405February 6, 2024
ELECTRICAL SYSTEM
Back windshield exploded/shattered d/t short in defroster. This is the THIRD time this has happened in 5 years, first 2 times were in 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569862February 4, 2024
LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, ELECTRICAL SYSTEM
Messages for “service side detection system” and “service rear vision system” appear web vehicle is turned on. Side detection system as well as backup camera are both non functional. GM knows about this issue and had a recall/ warranty repair program. however I was never notified to bring my vehicle in to have this repair done, and now I believe it is past the date that was set to have repairs covered. Will be contacting GM to have these things potentially fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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