Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11622548October 29, 2024
AIR BAGS
The contact's friend owned a 2020 Chevrolet Impala E. The contact stated that while her friend was driving at 25 MPH and approaching a curve, he inadvertently lost control of the vehicle. As a result, the vehicle left the roadway, rolled, and came to a complete stop with all four wheels facing upwards after colliding with a tree. Though the vehicle rolled on its back no air bags were deployed. No warning lights were illuminated. The vehicle was towed to a tow yard but had yet to be deemed a total loss by the driver's insurance provider. A police report was filed and injuries were reported. The driver refused medical attention from EMS at the time of the accident but stated that he would seek medical evaluation at a later date as he had hit his head on the driver's side door window as a result of the accident, resulting in visible injuries. The manufacturer was not notified of the failure. The failure mileage was 85,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11620832October 20, 2024
POWER TRAIN
A piece broke off and had fallen off of transmission when stopped at a redlight when put in gear car didn't want to move had to manually shift to get off the road and towed it home. The piece that broke fell into pan when changing transmission fluid. Believe it's off flywheel possibly forward band.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11620617October 18, 2024
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER, ENGINE
I started my vehicle in the morning to let it warm up. I come back out to get myself and my son in the vehicle to go to work and take him to school. My dash upon entry had a check engine light on, and the message it displayed was "engine power reduced." I put my car into reverse, having no choice but to drive it and the traction control went out. My father in law pulled the code and it said something about the accelerator sensor. This is a known issue and recall in other models and I wanted to report it is also happening in my model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619533October 13, 2024
SUSPENSION, ENGINE, UNKNOWN OR OTHER
Several different instances I've had my parking brake release as soon as I go to move after being parked for a long period of time. (I never set my parking brake to begin with so I don't understand why it keeps telling me it's released) Once it tells me it's been released, it's followed by a rough jersey of the car and then I'm able to move. Ever since I bought the car, there was a small shake. The dealer had to cover the front strut assemblies that were going out at the time of purchase; but since then the shake is unbelievable. I've put tires on, checked all parts of the chassis, and don't see any visible defects that would cause the shake. They have no answers or ideas of how to fix it for me. The faux metal ring around the cupholders on the center console has been cracking since the date of purchase and it finally caught on a cup and broke and has cut myself and my child several times. I had to end up ripping the trim off just to be able to use the cupholders. Lastly, the car seems like it's not gaining enough power sometimes. I keep up on services and general maintenance, and nothing seems to help. It sounds like the exhaust is leaking, and again, there are no visible defects when looking under the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619145October 10, 2024
POWER TRAIN
The contact owns a 2019 Chevrolet Impala. The contact stated that after parking the vehicle, the message “Shift to Park” was displayed; however, the transmission was already shifted to park(P). The vehicle was unable to turn off. The contact disconnected the battery to turn off the vehicle and reconnected the battery to restart the vehicle. The failure occurred several times. The vehicle was taken to the dealer, and the contact was referred to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 104,170.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617470October 1, 2024
POWER TRAIN
Since vehicle purchase in 2018 there is a shifting problem with the transmission. I have paid for shifter repairs and still the problem exist. While driving the car gets stuck in gear and hard to accelerate. The issue happens at various times without warning. There has been two instances that could have led to potential accidents. Upon spraking with and researching other impala owners, this is a common problem in the 3.6 engine Chevrolet Impalas but nothing has been done. The dealer has a plan to determine but it has always cost $1500+ to the customer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615752September 21, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
The back window is leaking and water is getting all on my trunk and ruining my items. Ford did not do a good job of sealing the windows.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615402September 19, 2024
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I was driving down the highway in anchorage ak I heard a loud bang like a gunshot , when the vehicle was inspected I was told basically Evap, fuel system , fans , electrical , Cadillac converter exploded was the loud bang ! Serious issues have caused the vehicle to be inoperable !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614923September 16, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
I have had this car for a few years and the evaporator core has failed, the car will blow air but it is very VERY hot air. The faulty evaporator core is a direct result of GM using cheaply made parts not inspected to the standard prior to installation into the vehicle. having previously owned this car in Hawaii and still owning it in a hot climate, the interior temperature exceeds well over 150 degrees Fahrenheit. This presents a serious safety hazard due to the potential for heat stroke, heat exhaustion and heat cramps which can effect the ability of the driver to control the vehicle appropriately. Children in the back seat, the elderly and even competent adults ARE AT RISK. NO ONE should be expected to pay to repair a safety hazard that GM has known about and ignored other than a bulletin the left many owners without a repair. This issue is clearly a serious safety concern and should be handled appropriately by GM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614680September 15, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
Service Stabilitrak traction light comes on and front left side on car makes noise when turn sterring wheel to left and ABS light comes on when this light comes on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614087September 11, 2024
ENGINE
The contact owns a 2014 Chevrolet Impala. The contact stated while driving at an undisclosed speed, the contact became aware of an abnormal ticking sound coming from the vehicle. The vehicle was taken to the dealer where it was diagnosed with a failed actuator. The contact was informed that the actuator needed to be replaced. The vehicle was being repaired. The contact stated that a total of eleven actuators had been replaced in the vehicle since 2018. The manufacturer was not made aware of the failure. The failure mileage was approximately 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613903September 10, 2024
EXTERIOR LIGHTING
After I go back and forth between my bright headlights and regular All of a sudden my headlights shut off it happens after so many times going between them
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611932August 31, 2024
VEHICLE SPEED CONTROL
After getting into my parked car and starting it, the Stabilitrak warning message came on my display. This is the 2nd tike that this occurred. The first time it occured, my mechanic diagnosed it as a failed throttle body, which I replaced myself, (easy removal/installation). Now, a couple of months later, it occurred again. After doing some online research, it seems as though the position sensor on the accelerator pedal may be at fault. A lot, if not most cars today have a "fly-by-wire" system which replaces cables and such with sensors and motors. So, the accelerator, (gas), pedal controls the movement of the butterfly valve on the throttle body by sending a signal to the motor. I'm going to replace that... about $140 or so. I saw a YouTube video and the removal/installation is fairly easy. A lot of people are having this issue; maybe a recall is needed?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611424August 28, 2024
VEHICLE SPEED CONTROL, POWER TRAIN
The contact owns a 2018 Chevrolet Impala. The contact stated while driving 45 MPH, the accelerator pedal was depressed but was inoperable. The contact stated that the vehicle failed to accelerate as intended. There was no warning light illuminated. The vehicle was taken to an independent mechanic and a dealer and was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611081August 27, 2024
TIRES
The contact owns a 2018 Chevrolet Impala equipped with Goodyear Tires, Tire Line: Assurance, Tire Size: 235/50/R18, DOT Number: MT1PJBUR2920. The contact stated that while the vehicle was in for routine service, it was discovered that all four tires had severe tread separation and piling. The cause of the failure was not yet determined. The tires were not yet replaced. The manufacturer and local dealer were not contacted. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610234August 22, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
The contact owns a 2015 Chevrolet Impala. The contact stated while driving at an undisclosed speed, the vehicle downshifted and shuddered abnormally. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 171,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608911August 16, 2024
AIR BAGS, SUSPENSION, ELECTRICAL SYSTEM
None
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606880August 6, 2024
TIRES, TIRES:TREAD/BELT
Starfire Solarus AS All-Season 225/60R16 98H- Car started shaking violently while I was driving it- seemed to be coming from rear tire. Limped it home, removed driver side rear tire, and noticed substantial bulge where tread was separating. Replaced tire with another brand. Several months later, same thing happened, and removed the remaining Starfire Solarus AS All-Season 225/60R16 98H tire, the passenger side rear tire, and noticed same defect. I bought both tires Mar 15, 2021 on Amazon, but have driven car very little. Unfortunately the shop that installed them didn't note mileage on receipt but the tread looks brand new (other than the defect). Looked at amazon and noticed other customers reporting the same defect! [XXX] I think these tires are very dangerous and are going to cause somebody to get injured or worse, especially since both tires are affected by defects and other consumers are reporting the exact same issue on amazon reviews. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605711July 31, 2024
ELECTRICAL SYSTEM
The contact owned a 2004 Chevrolet Impala. The contact received notification of NHTSA Campaign Number: 14V400000 (Electrical System) and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603622July 21, 2024
STEERING, ELECTRICAL SYSTEM
Complete loss of power assist steering resulting in difficulty in steering the vehicle at any speed. DIC messages indicate: loss of power steering, drive with caution, service traction control, and service ABS. ABS and traction control warning lights remain on and illuminated while driving. These indicators occur each time the vehicle is restarted. This problem originally started about two and a half months ago, and the power steering loss, for a while, was intermittent until recently. The vehicle has not been inspected been inspected by mechanics to date. I have researched hundreds of Impalas online with the same problem with a majority of them remaining unresolved and no manufacturer recall being issued. The vehicle mileage is currently 31, 104 miles and is not driven often because of the problem and the fact that I own two other vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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