Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11569667February 3, 2024
UNKNOWN OR OTHER
Ignition lock issue. I’m guessing security light came on hard to start vehicle when switch doesn’t work. Almost left me stranded. Apparently this is common. I have kids and if I get stranded with them what am I supposed to do? Something needs to be done
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569353February 1, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
Module kit needs replaced due to water getting in it... had been replaced less than 5 years ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569039January 31, 2024
AIR BAGS
My vehicle is exhibiting the exact conditions outlined in the NHTSA bulletin 15400A: The front-passenger airbag status light will indicate that the airbag is "on" when the passenger seat is not occupied or is occupied by an infant. Additionally, the front-passenger seat's safety-belt warning light and chime may turn on when the passenger seat is not occupied and the seatbelt is not buckled. If the vehicle is involved in a crash that causes the front-passenger airbag to deploy and an infant is in the front-passenger seat, the airbag deployment may injure the child.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569041January 31, 2024
ELECTRICAL SYSTEM
My vehicle is exhibiting the exact systems outlined in NHTSA bulletin PI0924B: Some customers may comment on unwanted opening of the trunk without pressing any of the release buttons while the vehicle is parked. Although the trunk is unlatched while parked, the owner may not observe the trunk open until they begin to drive the vehicle. This may also be accompanied with a “Trunk Open” message in the DIC. This condition may be caused by the trunk release button on the remote transmitter being pressed inadvertently while the transmitter is in their pocket or purse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568249January 27, 2024
STRUCTURE:BODY, ELECTRICAL SYSTEM, WHEELS
The actuators in the air vents are faulty and I've had to have them repla ed multiple times now. They still continue to make clicking noise sounds and blow cold air in winter/hot air in summer. The trunk deck lid paint is bad. The clear coat has been coming off. Paint all over the car's clear coat has been coming off. There is also some spots where it's down to the metal showing rust/corrosion. Finally, and most seriously, is the car's Traction Control System. It goes off constantly and without warning! It's been doing this randomly, in all types of weather conditions, for some time now. It goes off under normal driving conditions. I barely pull out of a parking space, or make a slow turn, or pull out of a parking lot at a very slow speed and it just goes off. The really dangerous part is that it stalls the car almost to a complete stop, when I've been making a turn well before oncoming traffic, and it stalls almost causing an accident on several occasions now. Most of the incidents are on sunny days where there's no inclement weather! This system is not safe and is unreliable. I've checked many public forums, like Reddit, and there are many other Chevy Impala owners who complain of the same exact problem. Yet Chevy has issued No recalls!? The only recall I've seen close to this is for 2011 year models. Although my car is a 2012, 2011 parts likely were used. If the recall affects 2011 Impalas, then any model that used 2011 parts should be included in this recall. I cannot trust the safety of my car's Traction Control System anymore as it comes on without warning, under no circumstances where it would need to come on. People are in danger with this defect! The car cosmetically, specifically the paint job and the flimsy actuators, are also defective. I've always taken excellent care of my vehicle, regularly having maintenance done at my local Chevy Dealership. Another defect that Chevy had to fix was my fuel pump that went out for no reason! I have receipt for this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567164January 23, 2024
LANE DEPARTURE: BLIND SPOT DETECTION
In April 2019, the side detection module was replaced under warranty, at 21,500 miles. The same ‘issues’ are reappearing, where a warning is illuminated on the side mirror when no cars are present. If the dealer/ mfr replaced the original modules and wiring harness with the same items, this would only delay a reoccurrence. I called Chevy Cust. Sec for assistance, and they said their ‘recall’ program expired in 2019. The car currently has just 47,000 miles and the the modules should not have failed a second time. There is obviously a design flaw, allowing water penetration, and Chevy did nothing to prevent it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566631January 20, 2024
VISIBILITY/WIPER
Front defroster not working AND windshield wiper not working consistently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566360January 18, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
While driving the car electrical system will lose all power and reset. This happens often.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564368January 9, 2024
AIR BAGS
Unknown SRS light comes on and stays on I'm afraid the system will not work properly in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563735January 5, 2024
ENGINE, STEERING, ELECTRICAL SYSTEM
Service stabilitrak warning, followed by reduced engine power, then car starts jerking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563810January 5, 2024
VEHICLE SPEED CONTROL, ENGINE
The contact owns a 2009 Chevrolet Impala. The contact stated that after starting the vehicle and shifting to reverse, the check engine warning light illuminated. The contact continued to reverse the vehicle and felt a pulling sensation. The "Traction Control" failure light illuminated. The contact decided to move forward and park the vehicle. After several hours, the contact restarted the vehicle and the check engine warning light remained illuminated. The vehicle was then able to be driven. The failure occurred several times after the tires were changed. The contact linked the failure to NHTSA ID Number: 10090054 (Vehicle Speed Control, Engine). The vehicle was taken to the dealer where it was diagnosed that the accelerator pedal failed and needed to be replaced. The vehicle had been repaired. The vehicle was not returned to the dealer when the failure recurred. The manufacturer was made aware of the failure and it was confirmed that the vehicle was past the 10-year coverage for NHTSA ID Number: 10090054 (Vehicle Speed Control, Engine). The failure mileage was 65,510.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562238December 28, 2023
ELECTRICAL SYSTEM
I got a P2138 code for Accelerator Pedal Sensor error. From what I have seen this is caused by the two sensors not matching. I have repaired this issue previously about 3 years ago, but it has happened again. This seems to be a common issue with GM cars of this era.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561755December 25, 2023
ELECTRICAL SYSTEM, ENGINE
i own a 2011 chevy impala 4 door that has a very serious engine issue. I was on my way home and suddenly the service stability trac, and check engine light came on, then the message center displayed reduced engine power and low oil pressure then the engine shut off. I tried to restart the vehicle and it would not restart. I got it towed to a parking lot where it sat over night then it would restart but only for a few minutes. Once I got a scanner hooked up it had a p0642 code lost 5 volt reference circuit 1 and a cam sensor code I worked on this vehicle for two days and still have not found the issue. this vehicle needs a recall since this is a recurring issue with a few different model years of this vehicle and its always the same issue word for word, check engine light comes on, service stability trac, reduced engine power and low oil pressure lights come on the same p0642 lost 5 volt reference circuit 1. This is a very dangerous situation when going down the road and you lose engine power, steering and braking power. GM needs to correct this issue too many people have had this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557381November 29, 2023
UNKNOWN OR OTHER
The compressor is not on the recall list but for a 2019 to have it failed requiring a new one not even close to the expected 10-12 year mark. This car part can lead to other safety concerns so I believe needs review for a potential recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556383November 21, 2023
UNKNOWN OR OTHER
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554713November 12, 2023
UNKNOWN OR OTHER, SUSPENSION
The Mechanic Wedige Automotive in Elkhorn Wi, use AC Delco Parts, Just in This year He installed The Rear Swaybar links part#45G0403 The same part Broke Twice and put the same for the third time. We don't know if is going to brake for the third time, but we are afraid that if we drive in a highway we can be on a bad car accident. The second time it broke, our car got left wheelbearing damage and rear brake pads according the same mechanic that warranty the same defective part and keep putting the same defective part brand. We don't know what to do because our life was in danger twice, we don't want die if that cause a bad accident due to defective parts third time. Please help us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554752November 12, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
This problem has happened for many many years. Made appointments @ Fuccillo Chevy dealer, by then it’s gone off & they don’t know! Well, just occurred again when getting new tires @Dunn pulling in. 2011 impala Stabilitrak, engine power loss, then check engine light! Thank goodness the mechanic printed me the codes & what they mean!! SO- P2138 Throttle/pedal pod sensor voltage correlation DTC P0523 Engine oil pressure sensor/switch high input Same complaint of loss of power as I’ve now seen others write about!! Voltage referring to throttle ‘s ability to open/close properly. An electrical malfunction in manufacturing! RECALL!!! Obviously I actually have another impala- 2007 that the rear defrost wire’s actually burnt @ control junction, been replaced now. Could’ve caused a fire !! High beam lights come on intermittently when using the turn signals!! Stand by your product !!!! I have 2 Impala’s, 2007, 2011. My mother has Impala, 2015. My sister has an Impala, 2017. Impala family I guess- kinda funny, all are black Impalas!!! I’ve seen numerous complaints of this same issue! Defect! R u waiting 4 an accident or a death? GO !!!! Has happened numerous times b4 This report, Chevy dealer has previously stated can’t anything because the code disappears on its own. What’s with that? Resets itself?? It does!! Sure have had it happen, 20 x’s?? I make an appointment & by that time- gone! Seriously!!! Finally caught it 2 code it !!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553159November 2, 2023
POWER TRAIN
The contact owns a 2017 Chevrolet Impala. The contact stated while driving approximately 40 MPH and ascending a grade, the vehicle lost forward momentum. The contact depressed the accelerator pedal; however, the vehicle revved but failed to respond as needed. The contact stated that she shifted the vehicle into reverse (R) and drove back down the hill. The contact stated that the transmission failure was intermittent at first but had gradually become a recurring failure. The contact stated that at the first failure there were no warning lights; however, in the later failures the transmission overheated warning light would become illuminated. The contact stated that prior to the failure the transmission had begun to jerk and hesitate. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 151,343.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552571October 30, 2023
STEERING
The contact owns a 2012 Chevrolet Impala. The contact stated that while the vehicle was parked, he became aware of condensation under the vehicle. The oil pressure light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the brake hose needed to be replaced. The contact associated the failure with NHTSA Campaign Number: 11V398000 (Steering). The manufacturer was notified of the failure. The failure mileage was 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552712October 30, 2023
UNKNOWN OR OTHER
The Evaporator core is leaking and a/c system is not operative. There is an outstanding report from your office, DCS4922, that outlines this condition perfectly. This report talks about a Special Coverage Adjustment #N182186881 Evaporator Core Icing, Leak, and an estimated number of vehicles involved. Since it is an estimated number of vehicles it means that GM doesn't know exactly how many vehicles are involved. It is my position that my vehicle should be included in the Service Adjustment. General Motors will not consider repair based on my VIN. This Special coverage addresses the exact issue I am experiencing. I have visited a Chevy Impala public forum and found there are others experiencing the same issue. Any help will be appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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