Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11551514October 24, 2023
ELECTRICAL SYSTEM
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The sunroof sunshade is the specific component that has malfunctioned. It is readily visible and accessible for inspection upon request. A mechanic or technician can visually inspect the sunshade to assess the extent of the damage. 2. How was your safety or the safety of others put at risk? Excessive sunlight in the car causes discomfort or visibility issues to the driver and passengers. Glare from the sun impairs vision causing distraction, and compromising safety, especially during bright and sunny days making it challenging to see the road, traffic signals, and other vehicles clearly. Excessive heat makes the interior uncomfortable and hot. Sunburn. Reduced visibility and distraction can increase the likelihood of accidents affecting the safety of not only the occupants of the car with the torn sunshade but also other drivers and pedestrians on the road. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? .Yes 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Routine inspections are not conducted by the manufacturer, police, or insurance representatives for issues like a torn sunshade. However, an insurance representative might assess the damage if I file a claim related to the sunshade issue. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Warning lamps or messages related to the sunroof sunshade are not present in most vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550294October 16, 2023
ELECTRICAL SYSTEM
I have a 2003 Chevrolet Impala! Look it up on the internet, and you will see that the failure rate of the GM passlock system is huge, and massively expensive to repair! In fact from a inside relative, says GM makes more money in parts, and repairs than on selling a new vehicle! This is without doubt a premeditated flow to rip off the public! This is in fact insensitive for GM to engineer a constant, and ongoing failure of the of its vehicles! This passlock defect can not be fixed by accessing the cars computer! It should be that easy but it is not a option. Being stranded by this defect is life threatening. The problem is the Passlock system that has failed for me, and hundreds of thousands owners of GM vehicles, and tens of millions of dollars in repairs that GM should be forced to repair, at no costs, past, and present to the owners, and including towing, and a rental car! The passlock defect, and failure completely locks up the cars entire electrical system, so the owner can not start, or even open the trunk of their car in a emergency! After it happens you can’t even access the car radio to reset back to the original factory functions! Even if you disconnect the battery, to get this accomplished, it will be a short while before it happens again! It is crazy expensive just to diagnose this problem! Please note that this is not just a Impala problem! This passlock defect falling involves dozens of Models of all types, old, and new. These vehicles number in the many hundreds of thousands over decades! Many tens of millions of dollars in repairs, and hundreds of thousands waiting to happen! This needs to be addressed at a government level! We won’t to see some consumer protection, and Justice! Thank you for your time, and consideration! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549657October 12, 2023
STEERING
The contact owns a 2014 Chevrolet Impala. The contact stated that while driving at an undisclosed speed, the power steering warning light illuminated. The contact stated that the vehicle jerked and the power steering was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 212,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548849October 7, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION
The Transmission failed, yes it is available for inspection upon request The car was jerking extremely hard from 1st to second gear. Doing damage to my back. The car has been confirmed by a dealership. The vehicle is set to be inspected by the manufacturer on 10-16-2023 There was leaking from the transmission coolant lines. 01-31-2023
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11547400September 29, 2023
AIR BAGS
Air bag
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545480September 19, 2023
UNKNOWN OR OTHER
To whom it may concern: I have had my vehicle fixed twice for the same problem . The automotive service shop that fixed it said it was a part called an autonator. It makes a clicking sound when the vehicle shuts off. It has been repaired twice and eventually it starts back. Also one side of the heating system works. When you turn it on one side stays cool and the other side gives the warm air.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544877September 16, 2023
ELECTRICAL SYSTEM, ENGINE
I started for the first time in early June of having reduced engine power. At this time I get several warrning lights on dashboard. I get engine power is reduced, traction control and engine light. The car goes into limp mode. I replaced the accelerator pedal position sensor after the first event. Since this time I had it happen 4 more times. This situation can be dangerous if a car is behind me and I slow up real quick due to going into limp mode. I try to pull over where I can when this happens. Once I pull over for 10 minutes the car will resume like normal driving with just the engine light on. The next day the engine light usually leaves. It is hard to know when this will occur but it can be a dangerous situation to be in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544465September 14, 2023
WHEELS, ELECTRICAL SYSTEM
Tire pressure sensor system receiver (part of keyless entry system) will not collect info from individual tire pressure sensors in tires. Failure of this safety system would not provide and advance warning of low tire pressure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544426September 13, 2023
POWER TRAIN, ELECTRICAL SYSTEM
I WAS DRIVING MY 2017 CHEVROLET IMPALA IT STARTED JERK AND THEN STALL OUT I HAD TO HAVE THE CAR TOWED HOME ONSTAR SENT ME THE CODES SAYING IT WAS ECM AND TCM PROBLEM THAT VERY SCARY I WAS IN THE MIDDLE OF THE ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543225September 7, 2023
AIR BAGS
Passenger Presence Module is deactivating Passenger airbags intermittently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542674September 5, 2023
ELECTRICAL SYSTEM, AIR BAGS, UNKNOWN OR OTHER
The engine electric brakes all shut down steering wheel locked up and my daughter smashed into telephone pole on August 31 2023. Airbags didn't deploy for front and side airbags were deflated no air.no warning lights prior that I'm aware of. My daughter was injured PCS and cervical sprain
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11542505September 4, 2023
ELECTRICAL SYSTEM
There is an electrical connector behind the right side, kick panel that overloads and chars the plastic housing. The connector is for the rear defroster grid, but it cannot handle the amperage that the grid carries. It overloads and is a fire hazard that can could start a fire in the passenger compartment. It is a very common problem on ninth generation Chevrolet Impalas, to the point there are multiple YouTube videos, offering shade tree repair advice that bypass the connector with a jumper wire. I’m including a link to one such a video. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11542239September 2, 2023
ELECTRICAL SYSTEM
Driving home one night, August 8th, 2023 (thank goodness it was night) took a turn and got a service traction control light with a ding ding ding noise (I assume to alert me that something is wrong) and then it said engine power reduced which I assume happens because if your traction control is bad, it doesn’t want you slipping. Immediately called my father and he said to just drive it home and we’ll check it out. Not 2 miles later, my engine just stopped and it went into ignition. I couldn’t steer, I couldn’t stop because the engine was no longer running. I’ve driven a time or 2 (more like backed up) when I didn’t turn my key all the way and it was in ignition and that’s how it felt because it wasn’t on. This was very scary because I thought the car had just gave out. The engine just stopped and I got warning saying "STARTING DISABLED, SERVICE ENGINE THROTTLE " this is my first car, and after reading the complaints on it, I thought it was a recall. We ended up changing out the gas pedal, which made the problem go away right away, and I haven’t had issues with it since. Failure Mileage: 175K
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541901August 31, 2023
ELECTRICAL SYSTEM, SUSPENSION, SERVICE BRAKES
The contact owns a 2019 Chevrolet Impala. The contact stated while turning left, the vehicle skidded before completing the turn. The contact also stated that there was a hole in the muffler. Additionally, the sway bar was fractured on the driver’s side. The bushing, actuator brake, and rotors were inoperable. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, but the vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the vehicle was not under warranty. The failure mileage was approximately 129,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541720August 30, 2023
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, ELECTRICAL SYSTEM:IGNITION
The contact owns a 2011 Chevrolet Impala. The contact stated that the vehicle lost electrical power. The ignition switch was stuck in accessory mode and the contact was unable to release the key from the ignition switch. Additionally, the contact stated that the vehicle experienced inaccurate fuel gauge reading. Several unknown messages were displayed in different languages. The contact stated that the vehicle was experiencing electrical failures. The vehicle was taken to the local dealer, where it was determined that the battery had failed. The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541043August 27, 2023
SEATS
The driver seat power motor caught fire underneath the seat while driving my vehicle. It started smoking really bad. Out of no where.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11540166August 22, 2023
AIR BAGS, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
The contact owns a 2015 Chevrolet Impala. The contact stated while driving 10 MPH, the air bag warning light fluctuated on and off. The vehicle was diagnosed by an independent mechanic, but the mechanic was unable to determine the cause of the failure. The mechanic suggested that the failure might be with the passenger occupant detection system. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall. The failure mileage was approximately 131,002.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539937August 21, 2023
UNKNOWN OR OTHER
The stabilitrak notification appeared on my dashboard while driving on the highway, which immediately caused the car to slow down. It was a hazard as I had to maneuver over 4 lanes on a highway at high speed to move to safety. This issue has occurred three times and is currently on the fourth as the vehicle is at the Chevrolet dealer. It is going on three weeks on my fourth return in 6 months with no current feedback. I have taken the vehicle to the dealer each time for this exact issue which has occurred every 6 months after the initial repair, my vehicle was there for approximately three months as they stated I needed to replace the transmission. Six months from that date the issue occurred again and it was replaced as it was under warrant. The third time I had to pay for the repair as the dealer stated some sensors needed to be replaced. Now six months later again, it is at the dealer and I am waiting for the response. Each time this issue occurred, I was traveling at high speeds which almost resulted in accidents that I somehow managed to avoid. There were no other warning signs that this issue was going to occur. It just happens spontaneously. I have seen several complaints about this issue with Chevrolet made by mother customers going back as far as 2012 to no resolution but thousands of dollars spent with no real solution/answers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539805August 21, 2023
EXTERIOR LIGHTING, UNKNOWN OR OTHER
I continuously have water leaking into the trunk of my 2017 Chevrolet Impala, specifically the spare tire compartment. I noticed through research that the issue has been recalled for select years, but not my vehicle year. If the issue is a known defect, this should be covered by the vehicle manufacturer. I am constantly having large amounts of water after rain and it is causing a moldy smell. I try to scoop water and then dry the area, however this is a repeat issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539480August 18, 2023
STRUCTURE:BODY
The support frame rusted due to water collection from rain. This has caused the entire frame to rust through and collapse when the car was jacked up, with the manufacturer supplied scissor jack, to replace a tire. Because of this the DRIVER SIDE door is no longer able to open, causing the driver to be put at risk where they can not escape the car in case of an emergency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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