Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11270714October 24, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
WHEN DRIVING MY VEHICLE (2012 CHEVY CRUZE) ON THE HIGHWAY (I-75 NORTH BETWEEN AUBURN HILLS AND CLARKSTON), THE CHECK ENGINE LIGHT APPEARS, RPM'S FLUCTUATE AND THE AUTOMOBILE LOSES ACCELERATION EVEN THOUGH THE ACCELERATOR IS DEPRESSED. THE DASHBOARD CLUSTER LIGHT (P, R, D) BLINKS RAPIDLY. THE VEHICLE COULD NOT ACCELERATE AND THE ENGINE SEEMS TO LOSE POWER. THE VEHICLE DID THIS MULTIPLE TIMES AS POWER AND ACCELERATION WAS LOST. UPON RECEIVING A DIAGNOSTIC READING, THE CODE INDICATED A TRANSMISSION CONTROL SYSTEM OR OUTPUT SHAFT SPEED SENSOR. I AM SUBMITTING THIS COMPLAINT DUE TO THE UNSAFE DECELERATION OF SPEED ON THE HIGHWAY DURING RUSH HOUR TRAFFIC. THE POTENTIAL FOR A FATAL ACCIDENT IS GREAT. ADDITIONALLY, THIS MODEL SEEMS TO HAVE AN ISSUE DUE TO SEVERAL ON-LINE INQUIRIES AND COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270885October 24, 2019
POWER TRAIN
THE VEHICLE HAS ONLY 80,000 MILES ON IT AND IT JUST QUIT RUNNING.I WAS ABLE TO HAVE SOMEONE HELP TO PUSH IT OUT OF THE ROAD. I WAS TOLD BY A REPAIR SHOP THAT THE TRANSMISSION IS BAD. I UNDERSTAND THAT GM IS AWARE OF THE BAD TRANSMISSION BUT HAVE NOT RECALLED THE VEHICLE TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270604October 24, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE THE CONTACT'S WIFE WAS DRIVING 30 MPH, THE VEHICLE HESITATED, JERKED, AND FAILED TO MOVE BEFORE SPONTANEOUSLY ACCELERATING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB BELL NISSAN (7900 EASTERN AVE, BALTIMORE, MD 21224, (410) 288-2500) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270355October 23, 2019
VISIBILITY/WIPER
THERE'S A PLASTIC GEAR INSIDE THE DASH THAT CHANGES THE HVAC MODE FROM VENT TO DEFROST. THAT GEAR BECOMES BRITTLE AND SNAPS CAUSING LOSS OF WINDOW DEFROST TO PREVENT WINDOW FOGGING. THIS BECOMES DANGEROUS WHEN DRIVING DOWN THE ROAD AND UNABLE TO CLEAR THE WINDOW FOGGING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270104October 22, 2019
ELECTRICAL SYSTEM
WHILE DRIVING ON HIGHWAYS OR CITY STREETS THE CAR JUST SHUTS OFF AT RANDOM TIMES. NO CHECK ENGINE LIGHT OR ANY LIGHTS ARE ON THE DASHBOARD BEFORE IT HAPPENS. ONCE CAR HAS SHUT OFF, WE CAN PUT IT IN PARK TURN THE KEY OFF AND BACK ON. IT HAS BEEN HAPPENING MORE FREQUENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270116October 22, 2019
AIR BAGS
AIRBAG LIGHTS CAME ON, AIRBAG SENSOR HAS TO BE REPLACED. I PAID OVER $800 AND THE PART HAS BEEN ON ORDER FOR A MONTH!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270200October 22, 2019
UNKNOWN OR OTHER
THE RADIO FREEZES UP WHILE I AM DRIVING. NONE OF THE RADIO BUTTONS FUNCTION. I CANNOT TURN THE RADIO OFF, CHANGE CHANNEL, ADJUST VOLUME, ETC. I JUST HAD THE SPECIAL COVERAGE REPAIR DONE FOR THE WATER INTRUSION ON THE SIDE DETECTION SYSTEM. THE RADIO WORKED PERFECTLY FINE BEFORE THE SPECIAL COVERAGE WORK WAS PERFORMED. I WENT BACK TO THE DEALER AND THEY INDICATED THAT IT IS NOT RELATED TO THE WATER INTRUSION AND IT WOULD BE $120 JUST TO CONNECT THE COMPUTER TO THE CAR. HE TOLD ME IF IT IS THE RADIO, YOU WILL HAVE TO PAY FOR IT OUT OF POCKET. I SAW A NEW SPECIAL COVERAGE BULLETIN ABOUT THE NEGATIVE BATTERY CABLE CLAMP NOT BEING ABLE TO REMAIN TIGHT TO THE BATTERY TERMINAL ON THE INTERNET. I NEED TO KNOW IF IT APPLIES TO MY 2014 CHEVY CRUZE BECAUSE I DID NOT RECEIVE ANY INFORMATION BY MAIL ON THIS. THANK YOU .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269842October 21, 2019
POWER TRAIN
TRANSMISSION FAILURE AT 70,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269923October 21, 2019
ELECTRICAL SYSTEM
IT STARTS ON ITS OWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269938October 21, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I NOTICED THAT MY VEHICLE SEEMED TO BE HAVING ISSUES WHEN I PRESSED ON THE BRAKE, SO I TOOK IT IN. I FOUND OUT THAT IT WAS A COMPLETELY UNRELATED ISSUE, AND HAD TO DO WITH A CRACK RUNNING THROUGH THE MANIFOLD. THIS WAS CAUSING OIL AND COOLANT TO LEAK ONTO THE ALTERNATOR. IF I HAD NOT CAUGHT THIS EARLY ENOUGH, THEY SAID I WOULD HAVE NOT BEEN ABLE TO GET IT FIXED. THEY REPAIRED THE LEAK, BUT A COUPLE WEEKS LATER I NOTICED MY CAR LOSING SIGNIFICANT AMOUNTS OF COOLANT/OIL. THIS IS CAUSING OIL AND COOLANT TO AFFECT THE TURBO SETTING OF MY MANUAL CAR, AND HAS COST ME UP TO $2,000 IN REPAIRS. THIS HAS BEEN THE UNDERLYING PROBLEM AS TO WHY I HAD TO GET MY FLYWHEEL REPLACED 2 YEARS AGO, WHICH WAS ANOTHER $1,500. THIS IS ALSO WHAT CAUSED THE TRANSMISSION FAILURE 3 YEARS AGO, ANOTHER THOUSAND DOLLARS. I NOTED THAT THE VEHICLE BEGAN LEAKING FLUID AFTER BEING STATIONARY OR MOVING WHILE/AFTER RUNNING FOR 10 MINUTES OR LONGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270064October 21, 2019
UNKNOWN OR OTHER
CAR OVERHEATED. MESSSAGE THAT A.C. SHUTTING DOWN BECAUSE OF HIGH TEMP. HOSE IN ENGINE BLEW. MECHANIC COULD FIND NOTHING. TOOK IT BACK ON ROAD DIDN'T GET A MILE AWAY TEMP IS BACK UP TO 235/240. BACK TO MECHANIC NOTHING. SAFE TO DRIVE. I RESEARCH SEE THE PROBLEMS WITH MY YEAR MODEL ETC. DRIVE ROUND TRIP OF 20 MILES ( NOT OVER 40 MPH BECAUSE OF TEMP). ANTI FREEZE LEAKS FROM BOTTOM. MECHANIC SAYS IT'S A FAULTY SENSOR. WHILE THERE MAY BE A FAULTY SENSOR. . STILL LEAKING ANTI FREEZE. C ANT GET SENSOR DUE TO STRIKE ISSUE. 48000 MILES ON THIS 2012 CRUZE. TEMP JUMPS FROM 180-235 FOR NO REASON. I WON'T TAKE IT ON A HIGHWAY ANYMORE. I DON'T KNOW WHAT IT WILL DO.MOON ROOF JUST STOPPED WORKING FOR NO REASON. FUSES FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269589October 20, 2019
SERVICE BRAKES, ENGINE
FIRST THE CAR SHAKED WHILE WE WERE WAITING AT A TRAFFIC LIGHT ON A CITY STREET. THEN WE WENT TO DRIVE INTO A TUNNEL AND I COULD NOT ACCELERATE, WE HAD TO ROLL DOWN THE HILL TO KEEP MOVING. THEN THE BRAKES WOULD NOT WORK PROPERLY. THE CAR SAID SERVICE BRAKE ASSIST, I HAD TO STEP VERY HARD ON THE BRAKE PEDAL REPEATEDLY TO TRY TO STOP THE CAR FROM HITTING THE CAR IN FRONT OF US. ONCE WE STOPPED AGAIN THE CAR SEEMED LIKE IT HAD DIED. I TRIED TO ACCELERATE BY STEPPING FULLY ON THE PEDAL AND NOTHING. THEN I PUT THE CAR IN PARK AND TRIED TO TURN OFF THE CAR BUT THAT DID NOT WORK EITHER. IT WAS NOT UNTIL THE 3RD TIME OF TRYING TO TURN THE CAR OFF THAT THE VEHICLE ACTUALLY TURNED OFF. WE WERE ABLE TO TURN THE CAR BACK ON AND AT FIRST NOTHING HAPPENED, BUT THEN THE CAR STARTED TO WORK AGAIN. WE FOUND ON GOOGLE THAT I SHOULD NOT LET THE CAR GO BACK INTO AUTO-STOP IN THE HOPE THAT THIS WOULD NOT OCCUR AGAIN SINCE WE WERE GETTING ON INTERSTATE 95.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269480October 18, 2019
AIR BAGS
DROVE TO WORK IN THE MORNING AS USUAL WITH NO CHECK ENGINE LIGHTS, CAR SAT IN THE PARKING DURING THE DAY WENT OUT TO DRIVE HOME AT THE END OF THE DAY AND THE AIR BAG TROUBLE LIGHT IN ON. TOOK CAR THE GM DEALERSHIP TO HAVE THE CODE DIAGNOSED AND DEALERSHIP INFORMS ME THAT THE AIRBAG AND CONNECTING AIRBAG HARNESS WILL NEED TO BE REPLACED DUE TO THE FACT THE AIRBAG WILL NOT RECALIBRATE AND IS NOT COMMUNICATING WITH THE COMPUTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269180October 17, 2019
ELECTRICAL SYSTEM
WHEN THE CAR IS IN THE PARK POSITION AND THE KEY IS IN THE IGNITION SWITCH IN THE OFF POSITION, THE ENGINE WILL RANDOMLY BEGIN TO START. SOMETIMES, IF THE KEY IS NOT IN THE IGNITION SWITCH AND TOUCHES THE OPENING OF THE IGNITION SWITCH THE CAR ENGINE WILL BEGIN TO START. I THINK IT'S A FAULTY IGNITION SWITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269251October 17, 2019
ELECTRICAL SYSTEM, STEERING
WAS DRIVING ON THE FREEWAY EXITING THE OFFRAMP THAT CURVES TO THE RIGHT. WHEN I TURNED THE STEERING WHEEL IT LOCKED UP AND THE STEREO TURNED OFF. I HAD NO CONTROL OVER THE DIRECTION MY VEHICLE WAS TRAVELING. I APPLIED MY BRAKE, TO KEEP FROM HITTING ANOTHER VEHICLE. WHEN I PRESSED MY BRAKE THE STEERING WHEEL UNLOCKED BRIEFLY THEN LOCKED AGAIN. THEN A YELLOW ⚠️ WARNING LIGHT ILLUMINATED AND MY CAR BEGAN TO PULL TO THE RIGHT. THE STEREO POWERED ON AND THE STEERING WHEEL RETURNED TO NORMAL. THE YELLOW WARNING ⚠️ LIGHT TURNED OFF. I CONTINUED TO TRAVEL ANOTHER 1.5-2 MILES MORE TO MY HOME AND IT HAPPENED AGAIN. THIS TIME A GREEN DASH LIGHT ILLUMINATED AND SAID SERVICE POWER STEERING. I PARKED MY CAR AT THAT POINT. I AM CONTACTING THE DEALERSHIP TO MAKE ARRANGEMENTS FOR REPAIR. THE REASON WHY I AM FILING A COMPLAINT IS BECAUSE OF THE DANGER ASSOCIATED WITH THIS TYPE OF MALFUNCTION. IT PUT MY LIFE AND OTHER DRIVERS LIFE IS AT STAKE. THIS IS NOT AN ACCEPTABLE WAY FOR A VEHICLE TO FUNCTION. THIS IS NOT THE ONLY TIME I'VE HAD AN ELECTRICAL ISSUE WITH MY VEHICLE. IN OCTOBER 2018 AFTER DRIVING TO MAMMOTH CALIFORNIA MY VEHICLE COMPLETELY TURNED OFF WHILE I WAS ON THE HIGHWAY. SOMETHING SIMILAR TO A STALL OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269255October 17, 2019
ENGINE
TURBO GATE WENT OUT AT 74K MILES, LIKE THE FLIP OF A SWITCH. RUNNING FINE IN THE MORNING THEN WENT TO LEAVE WORK THE AFTERNOON AND GAVE IT GAS AND STARTED MAKING A TERRIBLE NOISE. SHOP I TOOK IT TO SO IT COULD BE LOOKED AT SAID IT WAS THE 3RD ONE HE SAW THIS YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268808October 16, 2019
ENGINE
ENGINE LOSSES POWER ON THE HIGHWAY. ALMOST STUMBLING AROUND TO GET POWER BACK. HAVE TO ADD MULTIPLE PINTS OF OIL BETWEEN OIL CHANGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268437October 15, 2019
VISIBILITY/WIPER
WHEN THE CLIMATE CONTROL SYSTEM IS PLACED IN DEFROST MODE THE AIR DOES NOT BLOW OUT THE DEFROSTER VENTS AND THE WINDSHIELD DOES NOT CLEAR. THIS IS A SAFETY HAZARD ESPECIALLY IN MICHIGAN WITH ALL THE WEATHER CHANGES. THERE ARE MANY REPORTS ON LINE WITH VIDEOS OF A GEAR ON THE DEFROST DOOR STRIPPED/BROKEN, THESE REPORTS GO BACK YEARS TO CURRENT. SEEMS GM DOES NOT PLAN TO AUTHORIZE A RECALL FOR THIS SAFETY ISSUE. I CHECKED WITH LOCAL CHEVY DEALER AND CHEVY CUSTOMER SERVICE WAS TOLD THERE IS NO RECALL RELATED TO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268649October 15, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE IDLING AT A TRAFFIC LIGHT, THE VEHICLE SEIZED. THE CONTACT STATED THAT THE RADIO WAS STILL OPERATING WHEN THE FAILURE OCCURRED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO SHIFT INTO PARK AND RESTART THE VEHICLE. THE CONTACT STATED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268351October 14, 2019
ENGINE, POWER TRAIN
THE VEHICLE HAS BEEN IN MOTION AT ANY SPEED... WHEN PRESSING ON THE GAS"THROTTLE ALL THE WAY DOWN" VEHICLE HAS A BRIEF INTERRUPTION OF ACCELERATION AND CHECK ENGINE LIGHT COMES ON REPORTING CODE P0325. ENGINE KNOCKS/SHAKES AND LOSE ACCELERATION AND REDUCED POWER FOR OVER 50+ MILES AFTER EACH INCIDENT. I HAVE HAD THE ENGINE REPAIRED TWICE AND REBUILT. ECM HAS BEEN REPROGRAMMED AND GM FLEW A ENGINEER TO TROUBLESHOOT I AM AGAIN HAVING PROBLEMS 10K MILES MORE AND THIS IS ONGOING AND DANGEROUS. PLEASE PLEASE INVESTIGATE THIS AS GM HAS NOT TAKEN OWNERSHIP OF THIS DEFECT. IF YOU WOULD LIKE ALL 10+ SERVICE RECORDS RELATED TO THIS I AM MORE THAN HAPPY TO SHARE AND ONSTAR HAS PREFORMED VEHICLE DIAGNOSTICS AFTER EACH INSTANCE. WHAT EVER YOU NEED PLEASE LET ME KNOW! THANKS FOR ALL THAT YOU DO! THERE WERE A MULTITUDE OF INSTANCES VEHICALS ENGINE WAS REBUILT/REPLACED AT 7K AGAIN AT 14K AND NOW AT 40K POWER TRAIN IS SHOWING SAME SIGNS AND SYMPTOMS OF PREVIOUS ISSUES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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