Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11259025September 30, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT DRIVE WHILE IN THE REVERSE POSITION AND THE VEHICLE JERKED AND VIBRATED WHEN SWITCHING GEARS. THE VEHICLE WAS TOWED TO QUINCY CHEVROLET (2039 WEST JEFFERSON ST, QUINCY, FL), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5538517686. THE FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265219September 30, 2019
ENGINE
THIS PARTICULAR MODEL HAS A AUTO SHUTOFF FEATURE WHEN IDLE. BUT ON A HILL, WHEN IT AUTO SHUTS OFF, THE CAR ROLLS BACK WHEN THE BRAKES ARE RELEASED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258965September 30, 2019
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, POWER TRAIN
THE SERVICE STABILITY TRACK LIGHT CAME ON ALL OF A SUDDEN AND THE CAR WAS SHAKING. MY WARRANTY TEAM OUT AT 63000 MILES, AND I WAS ONLY AT 93000. I HAD TO HAVE THE INJECTOR REPLACED AND THEY SAID I ALSO HAVE TO REPLACED THE VALVE SPRING COVER. THE MECHANIC SAID THIS IS A KNOWN ISSUE WITH CHEVY CRUZE AND THAT GM KNOWS OF THE ISSUE, BUT REFUSES TO ISSUE A RECALL. IN JUST MY AREA, ONE DEALERSHIP HAS SOLD 300 INJECTORS AND VALVE SPRING COVERS RECENTLY. I DO NOT HAVE SEVERAL THOUSAND DOLLARS TO FIX A PROBLEM THAT GM IS AWARE OF. THERE IS NO REASON I AM HAVING TO FISH OR THIS MUCH MONEY AND MY CAR ISN'T EVEN OVER 100,000 MILES AND IS LESS THAN 2 YEARS OLD. SOMETHING NEEDS TO BE DONE WITH GM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258991September 30, 2019
ELECTRONIC STABILITY CONTROL (ESC)
WHEN IDLING THE VEHICLE WILL HAVE SMALL FLUCTUATIONS IN RPM THAT MAKE THE CAR FEEL LIKE IT WILL STALL. WHILE DRIVING THE WARNING SIGNS OF "SERVICE STABILI TRAK" AND "SERVICE TRACTION CONTROL" AS WELL AS THE ENGINE LIGHT COME ONTO THE DISPLAY ON THE DASH. "BATTERY SAVER MODE" HAS ALSO APPEARED BEFORE. ONCE ALL OF THE CAR LIGHTS AS WELL AS THE RADIO AND OTHER ELECTRONIC PORTIONS OF THE VEHICLE ALL SHUT OFF WHEN THIS HAPPENED INCLUDING POWER STEERING ABILITY. HAVE HAD THE ALTERNATOR AS WELL AS THE ENGINE REPLACED AT MENIKIEE AND THE ISSUE IS STILL PERSISTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259007September 30, 2019
ENGINE
MY 2014 CRUZE HAS A TURBO IN IT TO MAKE IT "ECO" - I.E., RELY ON TURBO FOR BOOST WHEN MORE POWER IS NEEDED RATHER THAN USING MORE GAS. MY CRUZE ENTERED "LIMP MODE" IN JULY WITH 54,000 MILES ON IT. THE TURBO FAILED TO WORK WHILE MERGING ONTO THE FREEWAY AND CHECK ENGINE LIGHT CAME ON. IT WAS SHIFTING INTO 4TH GEAR WITH HIGH RPM TO KEEP FREEWAY SPEED. WHEN DIAG BOX WAS LATER PLUGGED IN, THE CODE CAME BACK AS "P0299" - TURBO UNDERBOOST. I ATTEMPTED TO REPLACE THE SENSOR (CODE CAME BACK) AND SOLENOID (CODE BACK AGAIN) AS THEY CAME UP OFTEN IN RESEARCH WHEN LOOKING FOR A SOLUTION. TURBO WORKED FINE FOR A MONTH AND THEN QUIT AGAIN WITH THE SAME CODE AND MY CAR IN LIMP MODE AGAIN. I FILED A COMPLAINT THROUGH GM AND THEY MANAGED TO GET THE PART THAT WAS BACKORDERED INDEFINITELY DUE TO FACTORY WORKERS BEING ON STRIKE. APPARENTLY, GM CUT THEIR HEALTHCARE OVERNIGHT. I'D STRIKE TOO. THE SERVICE PRINTOUT I RECEIVED AFTER REPLACEMENT STATED THAT THEY COULD FIND NOTHING WRONG WITH THE TURBO: "INSPECTED FOR OIL INTRUSION, NONE FOUND WASTEGATE SOLENOID CONNECTOR MISSING RETAINER - DOES NOT AFFECT FUNCTION. BYPASS VALVE OPENS AND CLOSES WHEN COMMANDED. NO AIR INDUCTION RESTRICTION FOUND. RECOMMEND TURBO FOR FAILED BOOST COTROL TEST" THIS SOUNDS TO ME LIKE A FAULTY PART, AND AN EXPENSIVE ONE AT $1,501.86, THAT I PAID FOR BUT DID NOT BREAK. NOT TO MENTION THE SENSOR AND SOLENOID REPLACED PRIOR. MY CAR IS "FIXED", AND RUNS, BUT THIS IS STILL AN ISSUE WITH THE VEHICLE IN GENERAL, AND THE TURBO SHOULD BE RECALLED TO PREVENT FUTURE DANGER FOR OTHERS. I ALSO THINK IT'S BS THAT I'VE HAD TO PAY A MONTH'S RENT FOR A PART THAT SHOULDN'T HAVE FAILED AT ONLY 54,000 MILES. I WILL NOT BE KEEPING THIS CAR AND PAYING ANOTHER MONTH'S RENT IN A YEAR. I WILL ALSO NOT BE DOING BUSINESS WITH ANY GM MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258854September 29, 2019
ENGINE
WHILE DRIVING THE CAR MAKING A WEIRD NOISE WHEN ACCELERATING AND THE RPM GOES UP BUT THE CAR IS NOT UP TO SPEED. THEN SOME LOUD WEIRD NOISE HAPPENS WHEN YOU PRESS ON THE GAS. I TOOK IT TO GET DIAGNOSED AND IT SAID SOMETHING ABOUT A TURBO UNDER-BOOST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258535September 27, 2019
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. WHILE DRIVING ON AN INCLINE, THE VEHICLE DECELERATED AND ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO TEST DROVE THE VEHICLE AND STATED THAT THE THROTTLE BODY NEEDED TO BE CHECKED. THE VEHICLE WAS TAKEN TO THREE DIFFERENT DEALERS, INCLUDING PHILLIPS CHEVROLET (866-469-9000, LOCATED AT 9700 W LINCOLN HWY, FRANKFORT, IL 60423). ALL THREE DEALERS WERE UNABLE TO DIAGNOSE THE FAILURE AND STATED THAT THE VEHICLE WAS FINE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257656September 24, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
FOR A FEW WEEKS NOW, I HAVE NOTICED THAT THE RADIO AND DASH LIGHTS WILL SUDDENLY CUT OFF, AND THEN COME BACK ON. I HAVE HAD THE VEHICLE INSPECTED BUT NO ISSUE WAS FOUND. I HAVE NOT BEEN ABLE TO NARROW DOWN WHAT TRIGGERS THE ISSUE TO OCCUR, IT WILL HAPPEN AT RANDOM TIMES. THERE IS NO WAY TO REPLICATE THE EVENT WITHOUT JUST BEING IN THE CAR WHEN IT HAPPENS. JUST IN THE LAST 30 MINUTES IT OCCURRED: 1. WHILE ACCELERATING TO 40 MPH; 2. WHILE BREAKING TO COME TO A STOP SIGN; 3. MAINTAINING CONTINUOUS SPEED AT 30 MPH; 4. WHILE STATIONARY, ROLLING UP MY POWER WINDOW; 5. AND, WHILE STATIONARY, FOOT ON BREAK PLACING THE VEHICLE IN PARK. THE RANDOMNESS OF THESE OCCURRENCES AND THE FACT THAT THERE ARE NO SENOR WARNINGS/CODES TO NOTIFY THE DEALERSHIP CONCERNS ME. DEPENDING ON THE TYPE OF COMMUTE, A POTENTIALLY DANGEROUS SITUATION COULD OCCUR WITHOUT WARNING TO THE VEHICLE OPERATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257792September 24, 2019
STEERING
WENT TO TURN LEFT. STEERING WOULDN'T TURN. MY SON HIT A FENCE. BACK STREETS, HIT A FENCE AND CAME TO A STOP GOING ABOUT 20MPH
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11257406September 23, 2019
POWER TRAIN
I BOUGHT THE CAR USED ABOUT 2 YEARS AGO FROM A CERTIFIED CHEVY DEALERSHIP. AT THE TIME I HAD CONCERNS ABOUT THE TRANSMISSION BECAUSE IT WAS SHIFTING HARD (ESPECIALLY WHEN IT DOWN-SHIFTED AT LOW SPEED) SO I BROUGHT IT BACK TO THE DEALERSHIP TO LOOK AT. I ALSO HAD A FEW OTHER ISSUES LIKE AN ANTI-FREEZE ODOR. THE MECHANIC AT THE DEALERSHIP TOLD ME THE TRANSMISSION ADAPTS TO THE PERSON DRIVING IT, SO I ATTRIBUTED THE PROBLEM TO THAT AND FIGURED IT WOULD "RE-LEARN" HOW I DROVE AND ADJUST. WELL, IT NEVER DID, AND SUDDENLY, WITHOUT ANY WARNING THE TRANS COMPLETELY GAVE OUT DRIVING WHILE I ON ON MY RURAL BACK-ROADS. SEVERAL MONTHS AND TWO TRANSMISSIONS LATER, THE MESSAGE "TRANSMISSION HOT IDLE ENGINE" PERSISTS AND NO ONE CAN FIND THE REASON WHY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257512September 23, 2019
POWER TRAIN
THE FIRST INCIDENT OF THE CLUTCH PEDAL STAYING ON THE FLOOR WAS RIGHT AFTER START UP ON A WARM DAY. DEPRESSED THE PEDAL AND IT DID NOT RETURN UNTIL PHYSICALLY MANIPULATING IT FOR SEVERAL MINUTES. THE PROBLEM SEEMED TO GO AWAY FOR ABOUT A WEEK OR SO. THE SECOND TIME WAS WHILE DRIVING ON A HIGH SPEED ROAD (50MPH) WITH TRAFFIC LIGHTS. THANKFULLY THIS HAPPENED WHILE DOWNSHIFTING TO STOP AT A TRAFFIC LIGHT, HOWEVER, IT TOOK A MINUTE OR TWO TO GET THE PEDAL TO RETURN TO SOME DEGREE AND GET SAFELY OFF THE ROAD ALL THE WHILE TRAFFIC WAS PASSING AT HIGHER SPEEDS. IF THIS HAPPENED ON THE FREEWAY, IT COULD HAVE RESULTED IN A SERIOUS CRASH DUE TO THE LACK OF SHIFTING. AFTER RESEARCHING THIS PROBLEM, IT IS NOT THE FIRST THAT HAS BEEN REPORTED AND THERE IS A TSB REGARDING THIS ISSUE, PIP5558C. HOWEVER, THE TSB ONLY CALLS FOR 2 PARTS (FOR MY MODEL CAR- DIESEL) TO BE REPLACED, CLUTCH PIPE AND ELBOW, WHILE ALL OF THE CASES SEEM TO HAVE MORE PARTS NEEDING REPLACEMENT AFTER THE FIRST ROUND OF "FIXES", INCLUDING THE MASTER AND SLAVE CLUTCH CYLINDERS. THIS SHOULD BE UPGRADED TO A SAFETY RECALL DUE TO THE UNPREDICTABLE NATURE OF THE PROBLEM, THE FACT THAT YOU LOSE THE ABILITY TO SAFELY CONTROL THE SPEED OF THE CAR THROUGH SHIFTING AND THE FACT THAT SIMILAR PROBLEMS ARE BEING RECALLED IN EUROPE FOR THE INTERNATIONAL VERSION OF THE CAR. I STILL HAVE YET TO GET MY CAR BACK (WAITING FOR PARTS FOR A MONTH NOW) TO FIND OUT IF THIS PROBLEM IS FIXED OR IF IT WILL NEED MORE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257176September 22, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
I GOT MY CHEVY CRUZE LESS THAN 3 YEARS AGO. ON TUESDAY MY CAR TURN ON THE ENGINE LIGHT. WHEN I WAS DRIVING MY CAR STARTED SHAKING,LINKING AND SMOKING IN THE MIDDLE OF THE HWY. I WENT TO THE LEADER ON THURSDAY BECAUSE I GOT SCARED. DENNY TOLD I CANNOT DRIVE MY CAR LIKE THAT FOR MY SAFETY. I LEFT MY CAR IN THE LEADERSHIP. IT'S BEING 4 DAYS WITHOUT ANSWER. MY CAR HAVE FULL GUARANTEED AND THEY OFFERED ME A COURTESY CAR. SO THERE ME WITHOUT ANSWERS AND NOT CAR. I WENT TO THE LEADER AND DENNY ANSWER IT THAT THEY DON'T KNOW WHEN THE CAR GOING TO BE FIX, BUT THAT IF I WANT I CAN TAKE THE CAR WITH ME. I JUST CAN BELIEVE NO ONE CARE ABOUT THE CUSTOMER SAFETY. HE TOLD ME I COULDN'T DRIVE MY CAR LIKE THAT NOW HE DOESN'T CARE IF I GET INTO AN ACCIDENT WITH A CAR THAT SHOULDN'T BE DRIVE. THEY JUST WANT ME TO APPLY FOR A NEW CAR. WHEN I DON'T NEED A NEW CAR. I FEEL MY CAR IS STILL NEW. I ONLY HAVE IT FOR 2 YEARS AND 10 MONTHS LESS THAN 75K MILES. I NEED SOMEONE TO HELP BECAUSE THIS CAR HAVE ALL THIS RECALLS AND JUST BECAUSE I'M SPANISH AND FEMALE THEY THINK I WON'T DO NOTHING ABOUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257235September 22, 2019
ELECTRICAL SYSTEM
MY CHEVY CRUZE IS VERY UNSAFE. WHILE DRIVING, THE STEREO BEGINS TO SHUT ON AND OFF AND THE DISPLAY STARTS DISPLAYING VARIOUS WARNINGS SUCH AS "SERVICE STABILITRACK". OVER 5 TIMES NOW, WHEN I BEGIN A TURN FROM BEING IDLE, THE SAME OCCURS BUT WITH THE ADDED PROBLEM OF THE WHEEL LOCKING UP AND NOT LETTING ME TURN IT. I HAVE HAD TO STOP ALMOST COMPLETELY WHILE TURNING TO AVOID HITTING SOMETHING HEAD ON WHEN THE STEERING WHEEL GETS LOCKED. PLEASE PLEASE LOOK INTO THIS PROBLEM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11257128September 21, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
MY CAR STARTED SHAKING, SMOKING AND LICKING WHILE DRIVING. AT FIRST IN THE DEALER TOLD I WON'T BE ABLE TO DRIVE THE CAR LIKE THAT. NOW AFTER 3 DAYS WITHOUT ANSWER THEY WANTS TO TAKE THE CAR WITHOUT FIXING THE CAR. I'M SCARE TO DRIVE A CAR THAT IS SHAKING. I'M VERY CONCERNED ABOUT MY LIFE SAFETY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256664September 19, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
WHILE ATTEMPTING TO START MY VEHICLE IT WILL NOT TURN OVER. THEN THE CHECK ENGINE LIGHT FLASHES ON AND OFF. THE DISPLAY THEN READS SERVICE THEFT DETERRENT SYSTEM. SERVICE TIRE MONITORING AND WILL THEN COMPLETELY LOCK UP. THIS HAS HAPPENED TO ME ROUGHLY 4 TIMES IN THE LAST FEW MONTHS. THE ONLY WAY TO GET THE CAR TO START IS WITH A JUMP. THE BATTERY, STARTER AND ALTERNATOR ARE ALL GOOD AND ARE NOT CAUSING THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256305September 18, 2019
ELECTRICAL SYSTEM, STEERING
SOMETIMES WHILE DRIVING, IF YOU HIT THE BRAKE OR HIT THE WINDOW SWITCH, THE POWER TO THE RADIO PANEL AND DRIVERS DISPLAY WILL CUT OFF, SOMETIMES THE "SERVICE STABILITRAC" SIGNAL WILL COME UP AND THE POWER WILL COME BACK ON AFTER A FEW SECONDS, WHEN THIS HAPPENS IT WILL ALSO CUT POWER TO THE POWER STEERING, IF YOU ARE NOT PREPARED FOR IT OR YOUR NOT AWARE OF THE SITUATION IT CAN SURPRISE YOU, IT CAN BE ESPECIALLY STARTLING WHILE TURNING AND ALL OF A SUDDEN POWER CUTS OUT AND YOU HAVE TROUBLE STEERING, THE CAR WILL STAY RUNNING AND THE POWER WILL CUT FOR A FEW SECONDS, AND THEN EVERYTHING WILL GO BACK TO NORMAL. LOOKING ONLINE THIS SEEMS TO BE A COMMON ISSUE WITH THE EARLIER CHEVY CRUZ. I AM JUST NOT SURE OF THE FULL EXTENT OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256318September 18, 2019
ELECTRICAL SYSTEM
ALL THE SUB-SYSTEMS ON THE 2014 CHEVY CRUZE ARE CONTROLLED THROUGH THE RADIO SYSTEM. WHEN BACKING UP, THE BACKUP CAMERA, WHICH IS DISPLAYED THROUGH THE RADIO ENTERTAINMENT SCREEN, DOES NOT ENGAGE. SEVERAL OF THE OTHER SUB-SYSTEMS, INCLUDING THE AC, THE RADIO ITSELF, AND OTHER SYSTEMS ARE ALSO INTERMITTENT WHILE DRIVING THE CAR. IN ORDER TO RESET THE SYSTEM THE CAR HAS HAD TO BE PULLED OVER TO THE SIDE OF THE ROAD AND TURNED OFF COMPLETELY, LET SIT FOR SEVERAL MINUTES, AND THE RESTARTED. AFTER DOING SO THE SYSTEM HAS RESET, BUT HAS DONE THE SAME THING DAYS OR WEEKS LATER. AFTER BRINGING THE CAR IN TO THE DEALER OVER FOUR TIME THE PROBLEMS HAVE YET TO BE RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255527September 16, 2019
POWER TRAIN
UPON LEAVING A STORE THE CAR BEGAN TO SLOW DOWN AS THE FRONT PASSENGER SIDE WHEEL BEGAN TO WOBBLE. I PULLED INTO A PARKING LOT, STOPPED THEN REVERSED SLOWLY THEN PULLED FORWARD SLOWLY WHEN A PATRON EXITING THE STORE SAID STOP. ONCE I EXITED MY CAR I NOTICED THE PASSENGER FRONT WHEEL SEEMED DISLOCATED FROM THE VEHICLE. THEN TRANSMISSION FLUID BEGIN TO LEAK FROM THE UNDER THE CAR OF THE DISLOCATED WHEEL. IN THE PICTURES THE CAR IS PARKED STRAIGHT BUT FRONT PASSENGER SIDE WHEEL IS TURNED OUTWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255495September 14, 2019
ELECTRICAL SYSTEM, STEERING
I WAS DRIVING ON 65 S AND I LOST ALL POWER TO MY CAR, MY CAR IS HAVING A HARD TIME STARTING. WENT TO HAVE MY STARTER TESTED AND WASNT THAT, IT'S MY BATTERY AND THE CABLES. CAR IS UNSAFE TO BE DRIVING AND ALL CRUZE SHOULD HAVE A RECALL ON THEM. MY BATTERY LIGHT WILL COME ON THEN A MESSAGE WILL POP US SAYING POWER STEERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254916September 13, 2019
STRUCTURE:BODY:TRUNK LID
2014 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO DEFECTIVE TRUNK. CONSUMER STATES THAT THE TRUNK OPENS ON ITS OWN. *LD *JS *JS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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