Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11278732November 7, 2019
ENGINE
I NOTICED ONE DAY WHILE DRIVING THAT MY ENGINE WAS RUNNING VERY HOT. WHEN I ARRIVED TO MY DESTINATION, I POPPED THE HOOD AND DISCOVERED EXTREMELY LOW COOLANT LEVEL. ALSO NOTICED FLUID LEAKING FROM UNDER MY CAR. I TOOK IT TO A LOCAL SHOP TO BE EVALUATED. IT WAS DETERMINED THAT I NEEDED TO REPLACE MY WATER PUMP & THERMOSTAT. I AM ONLY AT 41,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278566November 6, 2019
SERVICE BRAKES
I WAS TRAVELLING ON THE INTERSTATE AT ABOUT 50 MPH WHEN TRAFFIC CAME TO A SUDDEN STOP. I SLAMMED ON MY BRAKES IN PLENTY OF TIME, BUT I REAR-ENDED THE VAN IN FRONT OF ME. AT THE TIME I THOUGHT I MUST HAVE SKIDDED INTO THE VAN, BUT LOOKING AT THE COLLISION SITE LATER, THERE WERE NO TIRE MARKS.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11278024November 4, 2019
ELECTRICAL SYSTEM
"NO REMOTE DETECTED" MESSAGE OR INTERMITTENT REMOTE FUNCTIONALITY. THIS HAS HAPPENED ABOUT 5 TIMES NOW. I HAVE BEEN ABLE TO GET IT WORKING BY PRESSING THE UNLOCK BUTTON ON THE KEY FOB AND THEN IT RECOGNIZES THE KEY FOB. THE VEHICLE IS PARKED AND I GET IN TO TRY AND START CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278156November 4, 2019
VISIBILITY/WIPER
THIN, WEAK PLASTIC USED FOR GEARS ON A/C AIR DISTRIBUTOR LEVER. SEE PART #53 IN THE ATTACHED PARTSDIAGRAM.JPG FOR REFERENCE. THIS LEVER IS LOCATED INSIDE THE DASH, AND IS USED TO DIVERT AIRFLOW TO WINDSHIELD/DEFROST. COLD WEATHER CAUSES THIS PLASIC TO BREAK WHEN ATTEMPTING TO ENGAGE WINDSHIELD/DEFROST AIRFLOW. THIS MAKES IT IMPOSSIBLE TO GET WARM OR DEHUMIDIFIED AIR TO THE WINDSHIELD, WHICH CAUSES ICE OR FOG TO BUILD UP AND RESULTS IN UNSAFELY DIMINISHED VISIBILITY. ISSUE OCCURRED WHILE VEHICLE WAS STATIONARY AND IDLING TO ALLOW WINDSHIELD TO DEFROST. AIRFLOW WAS ADJUSTED TO BLOW TO THE WINDSHIELD, AND THE DISTRIBUTOR LEVER BROKE AS THE GEAR TEETH ENGAGED. SEE ATTACHED BROKENLEVER.JPG FOR REFERENCE. VEHICLE WAS APPROXIMATELY 3 YEARS OLD AT THE TIME OF THE BREAK. THIS PART DIRECTLY AFFECTS VISIBILITY IN COLD OR HUMID WEATHER, AND SHOULD BE MORE ROBUST CONSIDERING MUCH OF ITS FUNCTION IS TO BE USED IN COLD TEMPERATURES. IT IS A VERY COMMON POINT OF FAILURE AND MAKES THE VEHICLE UNSAFE TO OPERATE WHEN BROKEN. COST OF LABOR FOR REPLACING IS PROHIBITIVELY EXPENSIVE DUE TO ITS LOCATION INSIDE THE DASH, BEHIND THE INSTRUMENT PANEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277792November 3, 2019
AIR BAGS
MY SERVICE AIR BAGS SENSOR IS ON AND THE AIRBAGS HAVE TURNED OFF FOR THE PASSENGER SIDE OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277508November 1, 2019
ENGINE
THE SENSOR STATED TURN OFF THE AC DUE THE ENGINE TEMPERATURE , THE MOTOR FAN RUNS AS IF THE CAR IS RUNNING HOT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277146October 30, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 60 MPH, AN ABNORMAL ODOR WAS DETECTED AND SMOKE APPEARED UNDER THE HOOD. THE VEHICLE WAS TOWED TO FELIX CHEVROLET (3330 S FIGUEROA ST, LOS ANGELES, CA 90007, (213) 290-1925) WHERE IT WAS DIAGNOSED THAT THE TURBO ENGINE FAILED AND NEEDED TO BE REPAIRED OR REPLACED. THERE WAS ALSO EVIDENCE OF OIL RESIDUE BEING DISPERSED THROUGHOUT THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,841.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277153October 30, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
ENGINE CONTROL MODULE (ECM) KEEPS GOING OUT. HAD TO REPLACE IT TWICE IN 1 YEAR AND POSSIBLY AGAIN SOON. THE CAR WOULD START, IT WOULD SHAKE A LITTLE BIT WHILE DRIVING THROUGH THE CITY, THE AC WOULD STOP WORKING AS WELL. IF I MADE FREQUENT STOPS (RUNNING ERRANDS) IT WOULD EVENTUALLY NOT START AGAIN. I WOULD HAVE TO LET IT SIT FOR ABOUT AN HOUR BEFORE I COULD GET IT TO START AGAIN. DEALERSHIP IDENTIFIED THAT IT WAS THE ECM BUT CAN'T FIGURE OUT WHY IT KEEPS BURNING OUT. SO FAR THE WARRANTY HAS COVERED THIS BUT NOW IT DOES NOT. THE CAR HAD 9000 MILES ON IT WHEN I BOUGHT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277208October 30, 2019
VISIBILITY/WIPER
VEHICLE FAILS TO TURN ON WINDSHIELD DEFROSTER CAUSING LIMITED TO NO VISIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271745October 29, 2019
SERVICE BRAKES
I WAS INVOLVED IN A REAR END COLLISION WITH ANOTHER VEHICLE WHEN APPROACHING AN INTERSECTION. RATE OF SPEED WAS 40 MPH, AND WHEN BRAKES WERE FIRMLY/HEAVILY APPLIED, THE VEHICLE DID NOT STOP, WHICH CAUSED ME TO REAR END THE VEHICLE IN FRONT OF ME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11276953October 29, 2019
ENGINE, POWER TRAIN
VEHICLE WAS PURCHASED IN 2011 AND HAS 135,000 MILES ON IT. BODY AND INTERIOR IS IN GREAT CONDITION AND I TAKE CARE OF THE ENGINE AND POWERTRAIN FOR ITS SCHEDULED MAINTENANCE. I HAVE THE DOCUMENTS TO PROVE MY STATEMENT. THIS VEHICLE HAS BEEN NOTHING BUT A HEADACHE. I JUST WANTED TO NOTIFY YOU AND WARN ANY OTHER PERSON THAT MAY BE THINKING OF BUYING A CRUZE TO NOT PURCHASE. I WAS HOPING ALSO THAT I MAY HAVE A RECOURSE UNDER THE LEMON LAW TO RECOVER SOME OR ALL OF THE LOSSES INVESTED IN TRYING TO KEEP THE VEHICLE IN RUNNING CONDITION. THE TRANSMISSION IS CURRENTLY MALFUNCTIONING AND THE TURBO WAS ALSO RECENTLY MALFUNCTIONING. CURRENTLY THIS VEHICLE IS IN A PARKING LOT COLLECTING DUST. THE COST TO REPAIR OR REPLACE IS MORE THAN THE VALUE OF THE VEHICLE. CAN YOU ADVISE OR HELP WITH A SOLUTION? IT WOULD BE SAD TO SEE HONEST CONSUMERS INVEST THEIR HARD EARNED CASH ON A PRODUCT THAT WILL LAST THEM FOR LESS THEN A DECADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11276986October 29, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I PURCHASED A USED VEHICLE FROM ATLANTA LUXURY MOTORS AT KIA SOUTH ON AUGUST 11, 2019. I PURCHASED THIS VEHICLE AS-IS, BUT NO MECHANIC CLAIMS TO HAVE FOUND ANY ISSUES AT THE TIME OF INSPECTION. THE VEHICLE IS A 2016 CHEVROLET CRUZE AND ONLY HAD 70,000 MILES ON IT AT THE TIME OF PURCHASE. ABOUT TWO WEEKS AFTER PURCHASE, THE ENGINE CUT OFF AFTER THE AUTO-STOP INITIATED AND THE CHECK ENGINE LIGHT CAME ON. I HAD TO RESTART THE VEHICLE IN ORDER TO GET OUT OF THE ROAD. SINCE THEN, THE NUMBER OF TIMES THE ENGINE HAS CUT OFF HAS INCREASED IMMENSELY. AS OF OCTOBER 29, 2019, MY ENGINE CUTS OFF ANYTIME THE CAR FALLS INTO AUTO-STOP. TODAY IT HAPPENED EIGHT TIMES DURING ONE FORTY-FIVE MINUTE COMMUTE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271514October 28, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
WE HAVE PUT OVER 3,000 DOLLARS IN THIS CAR AND ONLY HAD IT A YEAR AND HALF. EVERY TIME WE FIX A PROBLEM SOMEONE ELSE IMMEDIATELY GOES WRONG. WE ARE CURRENTLY ON THE 3RD TURBO, REPLACED COILPACK FOR A MISFIRE, REPLACED PLUGS, PVC VALVE AND COVER, DIFFERENT HOES TO THE ENGINE, SENSORS. IT HAS 110,000 MILES ON IT. ITS MY DAILY DRIVE TO WORK AND ITS BEEN BROKE DOWN HALF THE TIME IVE OWNED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271669October 28, 2019
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, STEERING:LINKAGES:TIE ROD ASSEMBLY
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO HAVE NEW TIRES INSTALLED. THE CONTACT WAS ADVISED THAT THE TWO FRONTAL TIE RODS NEEDED TO BE REPLACED, ALONG WITH THE CATALYTIC CONVERTER. THE TIE RODS WERE REPLACED, BUT THE CATALYTIC CONVERTER WAS NOT REPLACED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271400October 27, 2019
STEERING
VEHICLE STARTED TO DISPLAY "SERVICE STABILITRAK" ON DIC PANEL AFTER RUNNING THROUGH A PUDDLE ON A FREEWAY ONRAMP. ALSO, FROM TIME TO TIME, WHEN TURNING THE STEERING WHEEL, YOU CAN FEEL A SUDDEN JOLT OR POP (WHEEL GETS EASY TO TURN FOR A COUPLE OF INCHES OF TRAVEL). POPPING CHIEFLY HAPPENS AT SLOW SPEEDS, SUCH AS TURNING INTO A PARKING SPACE. BROUGHT THE VEHICLE TO A DEALER FOR SERVICE. THEY READ C0710 AND C055C CODES. ADVISED THAT THE VEHICLE NEEDS A NEW STEERING GEAR. VEHICLE HAS LESS THAN 40,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271155October 26, 2019
ELECTRICAL SYSTEM, ENGINE
THE CAR WAS BEING DRIVEN FROM ONE STATE TO THE NEXT. IT WAS A TWO IN A HALF HOUR DRIVE. NOT EVEN A HOUR INTO IT THE CHECK ENGINE LIGHT CAME ON. THE WE MADE SURE TO CHECK EVERYTHING BEFORE WE LEFT HOME. IT WAS FINE. THAN THE AUTO START WOULDN'T WORK. ALLIED ON START AND THEY SAID YOU SHOULD BE ABLE TO. BUT I CAN'T. THAN IT STARTED MAKING THIS WEIRD SOUND WHENEVER I DRIVE. I WENT TO AUTOZONE AND THEY SAID THERE'S NOTHING CAUGHT IN IT, IT'S THE ENGINE. NOW WHENEVER I DRIVE AND WAIT AT A RED LIGHT THE CAR STARTS SHAKING A LOT. IT'S RAINING NOW AND I'M SCARED I MY LOSS CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271207October 26, 2019
ENGINE
THE ENGINE KEEPS OVERHEATING EVEN AFTER REPLACING MULTIPLE DIFFERENT PARTS NOW THE ENGINE WILL NOT START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271259October 26, 2019
ELECTRICAL SYSTEM, ENGINE
NOX POSITION 1 SENSOR WENT BAD. IT WAS RECALLED ON OTHER CHEVY CRUZE DIESEL VINS BUT MINE WAS NOT RECALLED AND IT WENT BAD I TOOK IT TO THE DEALER FOR A CHECK ENGINE LIGHT AND THEY TOLD ME IT WAS A NOX SENSOR BUT THAT IT WAS NOT RECALLED ON MY VIN SO IT WAS NOT COVERED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271131October 25, 2019
UNKNOWN OR OTHER
SINCE I BOUGHT THIS VEHICLE EVERY NOW AND AGAIN AFTER I GET GAS THE CHECK ENGINE LIGHT COMES ON I KNOW THAT I TIGHTEN THE CAP AS IT SAYS IN THE OWNERS MANUAL AND REPLACING GAS CAP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270662October 24, 2019
VISIBILITY/WIPER
ON MY WAY HOME, MY VEHICLE WAS IN MOTION ON THE HIGHWAY DURING HEAVY RAIN. I WAS SO TERRIFIED DIDNT NOTICE THAT SOMETHING WAS WRONG TILL I PULLED OVER. THE LEFT WINDSHIELD WIPER HAD STOPPED WORKING. I HAD TO WAIT TILL THE RAIN HAD STOPPED TO GO HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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