Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11281651November 21, 2019
POWER TRAIN
TRANSMISSION WENT OUT AT 46,942 MILES IN 2012 CHEVROLET CRUZE ON 10/14/19. I WAS ON MY WAY HOME FROM WORK AT NIGHT. LUCKILY I WAS ON A SMALL, EMPTY ROAD IN TOWN CLOSE TO HOME. THE ENGINE REVVED BUT WOULD NOT UP SHIFT. I PULLED OVER AND SHUT THE CAR OFF HOPING IT MIGHT BE A COMPUTER ISSUE. WHEN I TURNED IT BACK ON, THE SHIFTER MOVED BUT THE TRANSMISSION WOULD NOT SHIFT OUT OF PARK. TOWED IT TO MY DEALER, WERE IT HAS ALWAYS BEEN SERVICED. THE CAUSE WAS A WAVE PLATE FAILURE; GEARS 3-5-R WERE LOST. DECIDED TO REPLACE THE TRANSMISSION WITH A NEW ONE TO THE TUNE OF $4,500. CONTACTED GM/CHEVROLET. WAS TOLD THAT THERE WAS NOTHING THAT COULD BE DONE AS FAR AS FINANCIAL ASSISTANCE GOES. THE CAR WAS OUT OF THE 5-YEAR/100,000 WARRANTY PERIOD. I HAD JUST FINISHED PAYING IT OFF. THIS CAR HAS LESS THAN 50,000 MILES, AND IS CONSERVATIVELY DRIVEN. THE ORIGINAL BRAKE PADS STILL HAVE HALF THEIR LIFE LEFT. IT IS A PROBLEM WHEN A MODERN CAR CAN NOT GET TO 50,000 BEFORE A CATASTROPHIC FAILURE LIKE THIS HAPPENS. I SENT GM CORPORATE A LETTER OF COMPLAINT ASKING THEM TO INVESTIGATE THE OLD TRANSMISSION. CONSUMERS SHOULD NOT HAVE TO PAY THE PRICE OF A SHODDY PRODUCT. WHAT HAPPENS WHEN THIS CAUSES SERIOUS ISSUES? I WAS GIVEN A $100 VOUCHER FOR FUTURE REPAIRS OR SERVICES FOR MY TROUBLE. THAT WAS A KINDNESS FROM A CUSTOMER SERVICE STANDPOINT, BUT NOT ON A CORPORATE LEVEL. I WANTED MY ISSUE TO BE HEARD BY THE BOSSES, BUT LIKE ANY BIG COMPANY IT GOES UNHEARD AND DISREGARDED. PEOPLE NEED TO SPEAK OUT AGAINST BIG COMPANIES. I UNDERSTAND SOMETIMES THINGS BREAK, BUT NOT WHEN THE MACHINE IS TAKEN CARE OF. FLUKES DON'T HAPPEN CONSISTENTLY, AND THIS IS A CONSISTENT PROBLEM WITH THESE DRIVE TRAINS. I WAS GOING TO KEEP THE CAR ANYWAY AND GET A NEWER ONE IN THE SPRING. NOT NOW. NOW I HAVE TO PAY ON IT FOR ANOTHER YEAR. I HOPE THIS DOES SOME GOOD IF JUST TO GIVE PEOPLE A WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280968November 19, 2019
VISIBILITY/WIPER
DRIVER'S SIDE WIPER HAS STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280970November 19, 2019
ENGINE
MULTIPLE ISSUES WITH PCV SYSTEM CAUSING CAR TO RUN ROUGH. THIS ISSUE IS A KNOWN ISSUE AFFECTING ALMOST ALL CRUZES WORLDWIDE THAT GM REFUSES TO FIX. HAS NOT BEEN REPAIRED DUE TO COSTS. THIS ALSO CAN CAUSE OIL LEAKS WHICH CAN START A FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280944November 18, 2019
ELECTRICAL SYSTEM, ENGINE
THE VEHICLE WAS WORKING FINE, I DROVE IT THE NIGHT PRIOR BACK HOME AND PARKED IT IN MY GARAGE LIKE I NORMALLY DO. WHEN I WENT TO LEAVE THE NEXT MORNING, THE CAR WOULD NOT START. THE ENGINE WOULDN'T EVEN TURN OVER BUT THE RADIO AND WHAT NOT WOULD TURN ON. WE TRIED JUMPING THE CAR, CHARGING THE BATTERY, CHANGING THE BATTERY OUT AND NOTHING WORKED. WE GOT IT TOWED TO THE AUTO SHOP AND THEY SAID THAT THEY COULD NOT FIX THE VEHICLE AS IT'S ELECTRICAL. WE LIVE IN THE DESERT AND THE CLOSEST DEALER IS OVER AN HOUR AWAY IN PALM SPRINGS SO NOW WE HAVE TO GET THE VEHICLE TOWED THERE, AT OUR EXPENSE, TO TRY AND GET IT LOOKED AT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280466November 16, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
CAR SURGES, ENGINE LOSES POWER OFF, C/S TRACTION CONTROL/STABILITRAC LIGHT COMES ON DASH, DOOR LOCKS ACTIVATING ON THEIR OWN, WE HAVE PUT NEW BATTERY NEW NEGATIVE CABLE WITH NEW BOLT. CAR AT SPEED 60- 65 THIS HAPPEN,DRIVING ON HIGHWAY AND INTERSTATE. I DROVE CAR 3 TIMES HAPPENED, TECH DROVE CAR THIS HAPPENED, CAR BEEN CHECKED AT DEALER 3 TIMES AND STILL AT DEALER AS OF 11/16/2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280533November 16, 2019
ENGINE
ENGINE HAS LOUD INJECTOR AND PURGE VALVES BOTH PRODUCING A CLICKING NOISE. THE NOISE CAN CLEARLY BE HEARD FROM INSIDE/OUTSIDE CAR WITH HOOD CLOSED. THIS ISSUE IS TRIGGERING A KNOCK SENSOR CODE. THE CAR HAS ALWAYS HAD BURNING OIL SMELL AS WELL WHICH WHILE UNDER WARRANTY THE DEALERSHIP MAGICALLY COULD NOT PRODUCE. I BELIEVE THEY DID NOT WANT TO PRODUCE IT AS IT HAS ALWAYS CLEARLY BEEN THERE FROM DAY ONE OFF DEALER'S LOT. I KNOW FOR FACT I AM NOT THE ONLY ONE TO EXPERIENCE THESE ISSUES. I AM ADDING THE WEBSITE AS REFERENCE; HTTPS://WWW.CRUZETALK.COM/THREADS/LIFTER-ISSUE-WITH-2012-ECO.165122/ THIS NOISE IS PRESENT WHEN VEHICLE IS IDLE, RUNNING AND IN MOTION. MY VEHICLE HAS 88,000 MILES TOTAL WHICH IS VERY LITTLE FOR ENGINE ISSUES! THE DEALERSHIP I TOOK IT TO FOR DIAGNOSIS SAID HIS DAUGHTER'S CRUZE HAD THE SAME IDENTICAL ISSUE AND WAS COVERED UNDER POWERTRAIN WARRANTY. UNFORTUNATELY, AS I STATED, THE DEALER COULD NEVER FIND ANY ISSUES WHILE COVERED UNDER WARRANTY. I AM CONCERNED I WILL BE LEFT STRANDED SOMEWHERE WITH THIS VEHICLE AND/OR IT CATCHES ON FIRE DUE TO SOME SORT OF OIL/ENGINE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280327November 15, 2019
POWER TRAIN
ON OCTOBER 25, 2019 MY TURBO FAILED LEADING DEBRIS TO CLOG MY CATALYTIC CONVERTER LEADING IT TO FAIL AS WELL. I BOUGHT MY CAR NEW ON OCTOBER 10, 2015. SINCE BUYING IT, MY WATER PUMP FAILED TWICE, CAMSHAFT COVER REPLACED TWICE, THERMOSTAT REPLACED, OIL TUBE AND PAN REPLACED TWICE, COOLANT TUBE REPLACED ONCE. EVERY TIME I BROUGHT IT IN TO THE DEALERSHIP, I REPORTED THE CAR'S PROBLEM OF IDLING ROUGH WHILE IN DRIVE AT A STOP LIGHT OR IN PARK IN MY DRIVEWAY AND EVERY TIME, THE DEALERSHIP REPORTED THEY COULDN'T FIND ANYTHING. WHEN I WAS TOLD MY TURBO HAD FAILED, THEY SAID THAT'S WHY MY CAR WAS IDLING ROUGH. EVERY TIME ONE OF THESE PROBLEMS OCCURRED, I WAS ON THE HIGHWAY. I AM LUCKY I WASN'T HIT OR KILLED IN ANY OF THESE INSTANCES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280412November 15, 2019
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE OILS IS LEAKING IS THIS VEHICLE .. AND HOW IT WAS EXPLAINED IS THAT THE OIL IS ALSO LEAKING INTO THE TURBO .. WHICH IS CAUSING OIL TO BASICALLY BE PUSHED OUT INSTEAD OF AIR BEING BROUGHT IN FOR THE CAR TO GO THE CORRECT SPEED AND THE CAR IS UNDRIVEABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280137November 14, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I BOUGHT THE CAR USED. AFTER A FEW DAYS I HEARD A TICKING UNDER THE HOOD & ALSO WHEN I GOT TO 60 MPH I COULD FEEL VIBRATION IN THE GAS PEDAL & SOUNDED LIKE A BUMBLE BEE UNDER THE HOOD. I TOOK IT TO DEALERSHIP I BOUGHT IT FROM. THEY SAID THAT WITH THE LT1 IT OFFS COMMON NOISE FOR THE PURGE SOLENOID TO MAKE THE TICKING NOISE THAT IT WAS NORMAL. THE VIBRATION THEY SAID WAS A PEBBLE GOT UNDER MOTOR MOUNT & WAS CAUSING VIBRATION. HE GOT THE PEBBLE OUT & READJUSTED. A WEEK LATER WAS DOING IT AGAIN & THE TICKING NOISE WAS ALOT WORSE. HE FINALLY CHANGED THE PURGE SOLENOID & IT STILL TICKED BUT NOT NEARLY AS BAD. BUT HE SAID HE COULDN'T HEAR THE NOISE AT 60 MPH & ONLY A LITTLE OF THE VIBRATION IN PEDAL. I'M REALLY REGRETTING BUYING THIS CAR. IF I KNEW IT WOULD HAVE ALL THESE ISSUES I COULD OF KEPT DRIVING MY OLDER CAR WITH NO CAR PAYMENT. HE SAID THAT CHEVROLET KNEW ABOUT THE PURGE SOLENOID ISSUE BUT HAVEN'T FIXED IT. CAR HAD 87K MILES WHEN I BOUGHT IT & NOW HAS 90K. AFTER WE BOUGHT 1 OF THE SALESMEN REFERRED TO IT AS A THROW AWAY CAR. YEAH I JUST THREW AWAY 11K GETTING IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280221November 14, 2019
ENGINE
THERE IS AN OIL LEAK THE IS DROPPING ON, POSSIBLY THE EXHAUST, AND THE FUMES FROM BURNT OIL IS COMING IN THROUGH THE VENTS. BREATHING THAT IN IS NOT SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279955November 14, 2019
ENGINE, UNKNOWN OR OTHER
TRANSMISSION FAIL, TOO MUCH IGNITION LEAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279487November 12, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE AUX SIGNAL COME ON OVER THE RADIO I CAN'T LISTEN TO THE RADIO AND EVERY NOW AND AGAIN THE ONSTAR LADY COMES ON WITHOUT ANYONE PUSHING A BUTTON I TURNED OFF THE BLUE TOOTH AS WELL. ALSO EVERY 2-3 MONTHS MY CAR BATTERY DIES WITHOUT CAUSE EVERY LIGHT IS OFF THIS OCCURS WHEN THE RADIO STARTS ACTING OUT MORE FREQUENTLY THIS HAS HAPPENED SINCE I BOUGHT THE CAR AND THE DEALER COULDN'T FIGURE IT OUT EITHER SO I HAD TO BUY A BATTERY CHARGER BECAUSE I NEVER KNOW WHEN MY BATTERY WILL DIE. I EVEN CHANGED THE BATTERY THIS YEAR N STILL IT DIES WITHOUT CAUSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278991November 12, 2019
ENGINE
2012 CHEVROLET CRUZ. CONSUMER WRITES IN REGARDS TO DEFECTIVE COOLANT SYSTEM. *LD THE CONSUMER STATED AFTER HAVING BOTH THE HOSES AND CLIPS REPLACED, THE MECHANIC STATED ENGINE SEAL MUST HAVE BEEN LEAKING. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279621November 12, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
I LIVE IN COLORADO, AND EVER TIME ITS COLD IN THE MORNING WHEN I START UP MY CAR IT GIVES ME HARD TIME AND THEN DOES AN ANT THEFT SYSTEM LOCK. WHEN IM HOME, OKAY ITS DURABLE BUT NOW ITS DONE IT WHILE IM DRIVING, AND WHEN I WAS AT THE CAR WASH. COMPLETE LOCK, STEERING WHEEL, KEY IS LOCKED IN THE IGNITION. THIS IS SUPER UNSAFE!! IVE GOTTEN THIS CAR FIXED SOOOOOO MANY TIMES THIS OUTRAGEOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279638November 12, 2019
UNKNOWN OR OTHER
THE CAR SEEMS TO HAVE BEEN AFFECTED OF ONE SEVERAL ISSUES THAT HAPPENED EARLY ON IN THE PRODUCTION WITH A COOLANT LEAK SMELL PROBLEM IN THE CABIN, PARTICULARLY EVIDENT WHILE BRAKING TO A STOP. THE SMELL SEEMS TO BE LINKED TO A COOLANT LEAK IN THE HEATER CORE OR IN THE CONNECTIONS OF THE PIPES WITH THE EXCHANGER ITSELF. THIS IS DANGEROUS AS THE FUMES ARE POSSIBLY SLIGHTLY TOXIC AND, MOREOVER, IT INDICATES A LEAKAGE IN AN AREA AFTER THE FIREWALL THAT CAN LEAD TO SCALDING IF IT GETS IN CONTACT WITH A PERSON. EARLIER EVENTS ON THE CAR HAPPENED IN THE INITIAL PRODUCTION OF THE CRUZE AND TYPICALLY QUITE EARLY IN THE MILEAGE, BUT MY CAR SHOWED IT NOW AT 105000 MILES. AN IMPROVEMENT, BUT EVIDENTLY NOT A FULL FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279634November 12, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
CHECK ENGINE LIGHT CAME ON 11/05 AND THAT AFTERNOON THE CAR STARTED TO IDLE HARD AND SPUTTER WHEN STOPPED. THE ERROR CODES READ FOR A MAF SENSOR; HAD THAT AND THE ENGINE AIR FILTER REPLACED, AND THE CAR STILL SPUTTERED BUT THE LIGHT WENT OUT. I PURCJASED THE CAR IN 2015, IT HAD 2300 MILES AT THE TIME, AND WOULD MAKE NOTICEABLE ENGINE NOISE SOON AFTER. I TOOK IT BACK BUT THE DEALERSHIP MECHANICS SAID THAT IT WAS A SENSOR AND NOT TO WORRY UNTIL THE CHECK ENGINE LIGHT CAME ON; THEY WERE TALKING ABOUT THE THE MAF. ON 11/12/2019, THE LIGHT IS ON AGAIN. ALSO, THE STABILLITRAK LIGHT COMES ON/OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279379November 11, 2019
VISIBILITY/WIPER
DRIVER SIDE BLADE STOPPED WORKING ON HIGHWAY IN RAIN. BROKEN SWIVEL CONNECTION ON TRANSMISSION ARM AND LATER REPAIR REPLACING WHOLE UNIT($300+).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279154November 9, 2019
ENGINE
IT HAS BEEN NUMEROUS TIMES WHERE I HAVE BEEN DRIVING, WHETHER IT BE ON THE HIGHWAY OR A CITY STREET, AND MY CAR GEARS HAVE SWITCHED ALL THE WAY DOWN TO THE LOWEST GEAR AND IT CAUSES MY VEHICLE TO JERK AND SLOW ALL THE WAY DOWN. THIS IS VERY DANGEROUS ESPECIALLY WHEN THERE IS OTHER VEHICLES BEHIND ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279087November 8, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHEN TRYING TO ACCELERATE QUICKLY THE VEHICLE FEELS LIKE IT'S GOING TO DIE OUT THEN THE CHECK ENGINE LIGHT WILL COME ON, BUT AFTER ABOUT 25-30MILES IT TURNS OFF. MAINLY OCCURRED WHEN ACCELERATING INTO THE FREE WAY WITH AN INCLINE OR UNEVEN ROADWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278582November 7, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
THROTTLE POSITION SENSOR. CHECK ENGINE LIGHT CAME ON CAR STARTED BLOGGING DOWN DROPPING RPMS WHILE DRIVING, AS I CAME TO A COMPLETE STOP THE CAR WOULD DROP RPMS AND THEN GO ABOVE THEN NORMAL IDLE RPMS BUT SEEMED TO WANT TO GO WHILE MY FOOT WAS ON THE BREAK. . WHEN THE CAR IS OFF THE CODE IS READING THE THROTTLE POSITION AT 16.5% WHEN IT SHOULD BE AT ZERO! WHEN THE CAR IS ON THE THROTTLE POSITION READS AT 40% NOT 100%. IT IS A HUGE CONCERN CONSIDERING THE THROTTLE CAN GET STUCK AT ANY POINT AND THEIR GOES MY LIFE AS WELL AS MY 2 YEAR OLDS LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Cruze