Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11528773June 25, 2023
ENGINE
Leaking coolant, overheating engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527009June 14, 2023
AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT
The contact owns a 2019 Chevrolet Cruze. The contact stated that after starting the vehicle and shifting into drive(D), the SRS warning light illuminated on the instrument panel. The contact stated that the air bag warning light had been illuminated for months prior to experiencing the new failure. The vehicle was taken to an independent mechanic who failed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526544June 12, 2023
ENGINE
The contact owns a 2015 Chevrolet Cruze. The contact stated while driving approximately 45 MPH, the accelerator pedal was depressed and the vehicle started sputtering, lost motive power, and an abnormal sound was heard coming from the vehicle. The contact stated that the check engine warning light was illuminated. The contact drove the vehicle to an independent mechanic who diagnosed the vehicle and determined that the turbo charger needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526657June 12, 2023
AIR BAGS
The contact owned a 2018 Chevrolet Cruze. The contact stated that while driving at 55 MPH, the vehicle collided with a deer and a guardrail. The vehicle was impacted on the front and rear passenger side and the front of the vehicle. The air bags did not deploy. The passenger seat occupant sustained a knee injury but did not receive medical treatment. A police report was filed. The vehicle was towed to a lot where it was deemed totaled. The manufacturer was not notified of the failure. The failure mileage was approximately 180,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11526035June 8, 2023
TIRES
The contact owns a 2016 Chevrolet Cruze equipped with Continental Tires, Tire Line: Conti Pro Contact, Tire Size: 195/65/R15, DOT Number: P5AEWBNU1018. The contact stated while driving 45 MPH, there was an abnormally loud sound coming from the front and rear passenger’s side tires. Upon visual inspection, that contact found no issues with the tires. The contact stated that the tires were original tires. The cause of the failure was not yet determined. The manufacturer was not notified of the failure. The failure mileage was 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525621June 6, 2023
ENGINE, POWER TRAIN
Noticed a very hard transmission shift when accelerating from approximately 35 to 40 mph. Hard shifting in this vehicle has been observed over the past year. Milage is approximately 60,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525273June 4, 2023
ENGINE
It suddenly come up with ac off to keep engine feom overheating on message .I have had 4 theromstat housings put on in the last month and it is still leaking around housing and leaking coolant out onto ground and thit has only 73000 miles .Yes it will be available to inspect if in local area afraid to drive to far and i still owe a year on this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524203May 28, 2023
POWER TRAIN
The clutch pedal got stuck while driving. There is a factory defect with this vehicle's Clutch Slave Cylinder and it's a huge safety hazard since it can happen at any time on all the manual transmission models. This is a known issue that hasn't been addressed by GM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523905May 25, 2023
UNKNOWN OR OTHER
I reported on May 14 2023 incident 11521891 at Geiger Road near USPS building the fact there might be a tracking device on my Chevrolet Cruze or now I believe there is a concerted effort to target me to control information or assets. I am in no legal disputes but some harassers are using their "old style harassing" techniques and it has now carried over into the State of Idaho. I notified today the DMV office in the state of Idaho asking how standard license plates are assigned. My move to the state of Idaho was successful -- it was handled by Bekins Northwest and I am looking forward to enjoying this beautiful state. There is harassing signification to the standard license plate assigned to me [XXX], title no [XXX] and I am awaiting my license plates. I have directed a question to the DMV office in the state of Idaho mentioning that this license plate will be brining some further harassment. I can address this in a court of law; it involves Bekins Northwest and a representative who arrives during the initial move estimate. Why was I assigned license place [XXX] here in the state of Idaho? I have spent a great deal of money to move here and it is just another harassing maneuver. I will address this in a court of law should you in the Department of Transportation see a problem with license place [XXX] -- it reminds me of U-Haul trucks out of Reno, Nevada and I did not use a U-Haul truck out of Reno, Nevada. This is targeted victimization and harassment and the individuals who are doing this should be held accountable. It is now involving government employees and government agencies. I have asked the DMV office in the state of Idaho how I was assigned [XXX] as a standard license plate? I await their response and I also mentioned that they should forward to the attorney general in the state of Idaho. It is frustrating when these individuals perpetrating the harassment do not care how much it costs taxpayers individuals when this harassment occurs. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523737May 24, 2023
ELECTRICAL SYSTEM
the negative battery cable terminal clamp has an insufficient crimp at the battery negative terminal causing intermittent issues with the vehicle. Radio/HVAC Display has turned off and on; the Antilock Brake System, Service Traction System, Service Stabilitrac and Steering vehicle messages come on and off; the turn signal sound may not be heard; “Service Steering” displays in the Driver Information Center (DIC); and the interior and exterior lighting flickers. Power steering assist has also be lost, and greater effort has been needed to turn the steering wheel at low speeds or while the vehicle is stopped. This is a known safety issue and SB-100-57574-8899 was previously issued for some but not all of the Chevy Cruze models and my 2014 should have been included in this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523486May 23, 2023
ENGINE
At approximately 144,000 miles my cruze began overheating. I already replaced the thermostat at 100k upgrading to metal housing. I took my cruze back to the dealership where I bought it to have it repaired and after spending 1400 on repairs, I continued to get a warning light coming on stating ac off due to high engine temp, but the engine is not over heating! As soon as I turn the car over the message comes on. There is no way it’s overheating when it has been sitting for over 12 hours! I have had multiple houses replaced, the coolant resivoir, etc. I keep taking it to the shop for them to tell me the same thing that there is nothing wrong. After replacing a sensor the message disappeared and this lasted about 3 weeks but it has now returned. I have taken AMAZING care of this car. I have always changed the oil exactly when I was supposed to and I have always been good to it. I see that there are other recalls for Chevy Cruze same year model and I strongly suggest that mine should be included!! Please help!! I cannot afford any more trips to the shop and I certainly can’t afford another car right now!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523519May 23, 2023
ENGINE
It started with a check engine light stating I needed to replace a fuel injector. I had that replaced and continued to have the same problem. I had a compression test performed and stated that I had a cracked cylinder leaking compression in cylinder one. The engine needs to be replaced or rebuilt. As you can imagine that is expensive. After finding this out, I continued to drive the vehicle hoping to get a new a vehicle. I was unable to and the vehicle stalled on me while driving several times. This put my safety in jeopardy as I could've have gotten hurt on the road and other safety if I got hit. Luckily, neither happened. General motors intentionally inflates the PSI in the engine to compensate for the turbo engine, resulting in the breakdown of the engine quicker and makes it unsafe for the road. In my case, I just bought this vehicle a year ago and has under 100k miles. I have been unable to get a GM technician to diagnose the vehicle due to finance reasons. After research, this is common issue with my vehicle and I am reporting this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523302May 22, 2023
AIR BAGS
Recall on the airbag but not showing up in the Chevy dealership and my airbag light has been on for almost 2 years and it shows up on my app that I have a recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522958May 19, 2023
AIR BAGS
My 21 yr old daughter was in serious accident May 3. 2022 on the way to her college. The accident was horrific. Her left hand middle finger was impaled by a piece of metal L shaped. The hospital said it was an airbag pin. She was covered in cuts and injuries but her finger/ hand were the worst by far. She has had a surgery and will need additional surgeries. I would like it looked into please. I was very grateful it wasn’t her eye or neck.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11522507May 17, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2012 Chevrolet Cruze. The contact took the vehicle to the local dealer for an oil change and was informed that the water pump needed to be replaced. The vehicle was not repaired. The contact stated that he took the vehicle back to the local dealer on May 3, 2023, for another oil change and was informed for a second time that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522176May 15, 2023
ENGINE, FUEL/PROPULSION SYSTEM, SERVICE BRAKES
Started the purchase June 2022 when dealer said everything is good, Carfax no accidents, good car, nothing wrong. Dealers had me drive MI to CT to get the car, had 5-y.o. kid w/me. Brought car to mechanic when finally delivered July 6, ebrake almost gone; dealers had me drive w/my kiddo CT to MI with no ebrake on 6 speed turbo manual, wonderful. In writing said they would fix & some extras for all the issues they caused such as selling a vehicle w/o having title. Made it home in one peice. Next few weeks, car started shaking and stalling out losing complete power while driving, stopping at lights/signs, it hasn't stopped. Different smells of fluids coming inside ever since. Clouds of smoke coming from exhaust. Fuel seems to slip like sputtering/jolting, more smells coming in car. Check engine light on, went to Advanced Auto, showed me code has to do w/fuel/fuel tank & it showed dealer cleared out check engine without repairing. More research, they fraudulently passed the car for inspections/emissions & said it was good & passed, never received copies. They passed brakes when in writing they were to repair at no cost due to deceptive practices. No, nothing has been fixed; no, they never transferred title/registered vehicle. Now May 2023. Drove it now/then keep it going; MI awful winters. This winter heater went out for 3 days, no blower, no noise, magically started working. Roughly a dozen times when I shut it off, theres noises from front by grille like a ticking, no clue. I've drivien car 5,000 mostly from trip to get it. Dealers never provided the 3 special 10 yr warranties that car had. I found out, they were all expired, nothing I could do. They didn't disclose issues & 3 wks after purchase, accident on Carfax. So much fraud, it is sickening. One of the dealers violated their FTC Orders. Lies & lies, also @3 times stabilization/traction both need repairs then disappears 2 days. Loses power, definitely does not feel turbolike. Issues 7.6.22 & continue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521891May 14, 2023
UNKNOWN OR OTHER
I believe there is a GPS tracking device associated with the electrical components of Sirius/Onstar still active in my car. I had my radio removed at a Chevrolet dealership in Raleigh, North Carolina (6/30/2015); because it appeared that this Sirius/radio/onstar component installed by the manufacturer was causing distractions; allowing tracking and harassment while living for less than 8 months in Raleigh, North Carolina. There was a continuous buzzing noise that emanated out of my apartment on the first floor of the [XXX] apartment complex and somehow it was connected with some computer equipment I had. I ditched my computer equipment, Microsoft operating system; some other harassing events occurred orchestrated by the blacks in Raleigh; The radio was disconnected at a Raleigh dealership (2015) and the buzzing noise ceased until the last several weeks when I was driving towards the United States postal service Airway Heights post office near one of the only highway islands, Geiger Road, in the Spokane area. I know there are many islands located in the state of Idaho but the state of Washington does not have that many. Geiger road intersection near the United States post office Airway Heights does have an island and this is where an incessant buzzing noise (just like I experienced while living at the [XXX] apartments in Raleigh, N.C.) loudly started to sound. This is somewhat of a sparsely populated area of Washington; however, it was a major distraction while I was driving and there were no other Apple devices on in my car at the time. I had shut off my Apple iPhone, placed it in the trunk of my car next to the spare tire -- the Apple device was shut off). A black man in his old cadillac(maybe Cadillac) arrived behind my car at the post office)I investigated to see if there was a GPS tracking device planted on my car. This activated some type of "black power" working out of Chevrolet, General Motors. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521939May 14, 2023
ENGINE
AC Off Due to High Engine Temp message flashes on dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521869May 13, 2023
ENGINE, ELECTRICAL SYSTEM
Value covers leaking oil and I replace it 6 times and it keep leaking
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11521540May 11, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2013 Chevrolet Cruze. The contact stated while driving at various speeds on several occasions, the vehicle started shaking and the engine overheated. The contact veered to the side of the road and antifreeze was added to the reservoir. Additionally, the contact stated that the vehicle was leaking antifreeze while parked or while driving. The check engine warning light was illuminated and cleared independently when the engine cooled down. The vehicle was towed to a dealer where it was diagnosed that an unknown part needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the issue. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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