Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11538069August 12, 2023
ENGINE
There is currently a recall for Chevrolet Cruzes because of overheating, that is caused by the cooling system and the antifreeze leaking out at the thermostat housing. This is exactly what happened to my 2016 Cruze as we drove down the highway and warning lights and sounds started going off that required it to be put in the shop (Local Chevy Dealer) and have these parts replaced. If you read the safety recall for this issue on the Chevy Cruze and look at my receipt it is almost the same wording. However, the dealer told me that my Chevy Cruze was NOT covered by the recall. I believe the recall should be expanded to include all Cruzes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538135August 12, 2023
ENGINE
I have been taking a burning smell emanating from the vehicle. When I took vehicle in for servicing last week, I was told that the smell was as a result of an engine leak. I was informed that my vehicle was not the first of the same make and model that the service center has seen in recent weeks. Worried that this could be an issue can lead to a fire. Planning on having repairs done, but would like to know whether this is something that can be investigated to determine whether it is a manufacturer defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537904August 11, 2023
AIR BAGS
System failure…airbag light continues to come on and go off. It says service airbag. If John Elway Chevrolet repairs the airbag system will it impact the integrity of the airbags. The airbag light doesn’t say which airbag is defective. I want to make sure that my family and I are safe when we are in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537760August 10, 2023
ENGINE
The contact owns a 2017 Chevrolet Cruze. The contact stated while driving 25 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the spark plugs and ignition coils were replaced; however, the failure recurred. The vehicle was diagnosed, and the contact was informed that there was a misfire in cylinder #1. The vehicle was taken to another independent mechanic and the contact was informed that the piston was fractured, and the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537553August 9, 2023
ENGINE
Motor is leaking coolant around the water pump. Although it is leaking the water pump is not bad, but because it is leaking it cause the car to lose coolant and goes in the state of overheating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537163August 8, 2023
ENGINE
The contact owns a 2012 Chevrolet Cruze. The contact stated while driving approximately 30 MPH, there was a burning odor coming through the vents. The contact stated that smoke was coming from the engine compartment. Additionally, when the vehicle was parked, there was condensation underneath the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the intake manifold, valve cover, exhaust manifold gasket, oil filter housing, and coolant reservoir needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537170August 8, 2023
POWER TRAIN
Car started blowing out white smoke and tranny fluide out tailpipe and then loosing power as inside of car filled with burnt plastic smell and smoke. On 08-03-2023 I test drove car. Upon entering car I commented a out smell of car. Left lot with car at approx 6:30pm, on 08-06-2023 at approx 4pm incident occurred and now that smell is even stronger inside car. So leaves me to believe it was already an issue and a possible life threatning one at that. Possiblity of igniting a fire . Transmission fluid is very flammable when heat source of engine and fluide trapped by shield. So engine was shut down immediately and we got out of car till we knew it didnt ignite.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537312August 8, 2023
ELECTRICAL SYSTEM
I have had my car in the shop MULTIPLE TIMES causing me to lose work. On july24 my car radio shutoff,and on dashboard light off , inside lamp lights flickered. A message of service stabilitrak, service steering. Car parked within 3 miles. I called AAA and towed to koons whitemarsh immediately. I told advisor what happened. After she called next day to say battery was bad.I remembered that there was a recall on negative battery cable. My battery was checked on 7-11-23 and was fine. My battery was installed 10-21-20. No problems with electrical. I requested to have cable replaced because I have been in the shop to much missing work. Then I foundThere is a service bulletin recall for exactly what was happening with my car. I was told my Vin didn't match and that was it!! Despite being my exact problem. I am female so I think I was just ignored. I got a battery that I may not have needed and requested cable because I didn't want to loose steering. By stopping so soon code may not have appeared at dealer. Igot a $70help with bill of $626 for a repair. should be included in this recall despite vin . I have exactly what is recalled.. sometimes cars are added to recalls after initial recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536752August 6, 2023
FUEL/PROPULSION SYSTEM, ENGINE
There are two main problems I've seen them time and time again ( on YouTube sure not great credibility but hear me out) the intake manifolds are not tightened tight enough come lose and start making the motor shudder misfire losses power and then the coolant line t isn't secured good enough and burst from high pressure I understand wanting to use plastic over metal its cheaper but aluminum would have been more reliable then after that the intake manifold causes the coolant line to burst at the t which causes your head gasket to blow which in turn kills your turbo and possibly if driven ( if it's possible to drive mind you I was almost hit twice just trying to get off the road ) kills your catalytic converters and that's a complete engine failure that could have been prevented
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536798August 6, 2023
ENGINE
Water pump constantly leaking through seap hole weather or not u get a new water pump or not can't get it to stop leaking .ac cut off due to heat engine .it will not stop dripping i have changed water pumps 3 times and it never has stopped dripping this has costed us alot of money and time if ww only new this we would have bought something else.we have been through 2 computers ecm ans a motor replaced this thing has been in the shop every year since we had this car once for 9 months
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536818August 6, 2023
UNKNOWN OR OTHER
Leaking 90% of my coolant within a 60 sec time period
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536538August 4, 2023
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
The contact owns a 2016 Chevrolet Cruze. The contact stated while driving 25 MPH and depressing the brake pedal, the check engine warning light illuminated, and the message "Service Brake System" was displayed simultaneously. The vehicle failed to respond. The contact stated that he applied more pressure to the brake pedal and the vehicle responded. The contact was able to continue driving; however, the failure recurred while driving to the residence. The vehicle was taken to an independent mechanic, where it was diagnosed that the vacuum pump had seized, which fractured the camshaft. The mechanic diagnosed that the vacuum pump and the camshaft needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 108,000. The contact wanted to include the number of the brake pump part of their vehicle - 12662789. The contact also stated that other SUV models of various model years have the same defective part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536584August 4, 2023
ENGINE
My car constantly has coolant and oil leaks, a/c getting clogged , car is stalling while I drive if shutz off when I drive in stop and go traffic and will roll backwards if on a hill . Car constantly overheats. Turbo keep going out as well . Car currently isn’t running
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536269August 3, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2012 Chevrolet Cruze. The contact stated while driving 65-70 MPH, the vehicle restarted inadvertently, and the check engine warning light illuminated. The contact was able to veer to the side of the road. The vehicle was towed to the dealer, where it was diagnosed that coolant was leaking. The vehicle was not repaired. The contact stated that the failure recurred while driving. The vehicle was taken to dealer, where it was diagnosed that the failure was related to NHTSA Campaign Number: 12V288000 (Engine and Engine cooling); however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the VIN was not included in the recall. No further assistance was provided. The failure mileage was 117,969.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536403August 3, 2023
POWER TRAIN
The clutch peddle is low without pressure. Mine and my kids was in danger when the clutch was not working when I had a green light. I could not get my car to go into gear. My husband thought that maybe there was air in the lines but he is unsure. After pumping the clutch several times,probably 100 times my husband was able to get me to safety. Problem was reproduced with my husband 2 days later when he was stuck in Atlanta traffic. I did have a warning that said something about trac suspension. I am unable to remember what popped up. This incident has happened 3 times. I think there should be a recall out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535739August 1, 2023
ENGINE
I’m reporting a engine failure in my 2014 Chevy Cruze due to anti-freeze leak I took my vehicle the the Jefferson Chevrolet dealership for repair and they charge me over $3,700 in repairs and then told I had engine failure now my vehicle sitting in the driveway non-repaired. Also being dealing with the dealership every since January 31, 2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535406July 31, 2023
ENGINE AND ENGINE COOLING
The contact's sister owns a 2015 Chevrolet Cruze. The contact stated that while driving at approximately 55 MPH, the vehicle started to overheat. After stopping, the driver noticed there was coolant leaking from the vehicle. The driver added additional coolant to the reservoir. The contact removed the water pump and noticed that the housing unit had crumbled. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535581July 31, 2023
ENGINE
The exact scenario discussed in the 2015 NHTSA Service Bulletin No 14371B, also happened to my 2014 Chevrolet Cruze with a 1.8L engine rather than the 1.4L engine referenced. The original manufacturer water pump was confirmed to be the source of the coolant leak by an independent service center. The part is available for inspection upon request. No engine lights went off, I personally observed the leaking fluid on the ground because of the previous incident noted below. These repairs cost thousands and have done an unknown amount of damage to the engine. A previous coolant leak issue was identified 1 year prior with the thermostat housing. This caused a significant rise in the temperature of the car's engine, which ultimately led to the car being unsafe to drive as it would begin to overheat within minutes of beginning to drive. The warning sign "Engine Hot, AC Off" message appeared, the chiming sound was heard, and I was luckily able to pull into my driveway only 5 minutes later. If I had not been close to home, I would have been forced to pull off on the side of the interstate which is exceptionally unsafe and illegal. The alerts did not appear until the engine was on the brink of overheating. This was confirmed by an independent service center and the part is no longer in my possession.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535347July 30, 2023
STEERING
Power steering warning keeps coming and going, replaced battery didn't fix saw a lot of complaints about negative battery cable so replaced that and it fixed the issue. cruze's up to 2015 recalled this the 2016 obviously needs it too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535073July 28, 2023
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
The contact owns a 2015 Chevrolet Cruze. The contact stated that at start up, the key was placed in the ignition however, the vehicle failed to start. The contact stated that she attempted to start the vehicle another time and the vehicle started. The contact stated while driving at an undisclosed speed, the A/C unit inadvertently turned on, but there was no air coming through the vents. The contact stated that she was able to drive to work however, after getting off work, she attempted to start the vehicle and the vehicle failed to start. The contact attempted a second time and the vehicle started and performed as designed. The vehicle was taken to the dealer however, the failure could not be duplicated. The contact was informed that the vehicle would be kept overnight. The contact was then informed by the dealer that the vehicle had been diagnosed and that the communication and power issue were not receiving any voltage. The contact was then informed that a message was displayed on the instrument panel “Theft Deterrent “and the hazard lights intermittently flashed, and the HBC warning light illuminated. The vehicle was repaired. The contact stated that upon research, she referenced TSB: SB 10057574-8899: indicating the negative battery and the battery fuse block. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered. The failure mileage was approximately 107,392.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Cruze