Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11521449May 10, 2023
ENGINE
2012 Chevy Cruz turbo failed. Car is available For inspection upon request. The dealer that I had purchased a vehicle from in 2022 was informed that my check engine light had turned on and I checked this at AutoZone that there was still an oil leak as well as an additional issue after they had finished repairing a coolant leak that caused my vehicle to overheat all before my 30 day warranty ended. He informed me he would get it repaired for me. However, he never returned my calls or texts, since I had let him know on the final 30th day since I had purchased the vehicle. The vehicle has been inspected by a mechanic that has confirmed. The turbo is in fact bad and needs to be replaced. My car broke down while turning right on a busy intersection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521213May 9, 2023
ENGINE
both cataltic converters are cracked. There was a recall on some 2014 chevy cruze for higher tempatures in exhaust that might cause this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520549May 5, 2023
ELECTRICAL SYSTEM, ENGINE
i believe it is the ignition switch, my car has been chugging or hesitating while driving and you can also feel it when you are sitting idling and while one the park position. i’ve also read that there are several others that own a cruze and have this issue. Sometimes as well you stick the key in the ignition and there is no connection no noise as like it’s trying to turn over you have to continue to turn the key off and on to finally get a connection and sometimes when you drive and then park and turn the key off the car tries to restart by it’s self. i believe these are issues that seriously need fixed by gm or chevy- no one should have to pay the price of a car for this to occur! i also do all recommended maintenance as suggested to my vehicle. i am taking the vehicle to be fixed on 5-9-23
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520672May 5, 2023
POWER TRAIN
Transmission locked gears and would not accelerate causing a huge safety violation when it occurred on an interstate. Vehicle was just seen by a mechanic that deemed the car safe to drive and then the car proceeded to malfunction. Vehicle has history of a slipping transmission, with no diagnosis ever found.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520387May 4, 2023
ELECTRICAL SYSTEM, POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Car has been having issues with the powertrain since purchased with 0 miles. The car will start flashing warning sensors but when taken into the dealer/mechanic everything is ok.. Car stopped today in the middle of a busy street and started shaking. Car will shake hard when it is stopped at times. It was taken to 2 different chevrolet dealers who said they forgot to check it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520198May 3, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
My reverse camera stays on for a few minutes after putting it in drive which is distracting. I keep looking down at the screen to see how long it takes to go out and back to my radio screen. The trunk randomly opens even when I am driving and then it won't open at all. The Bluetooth randomly cuts out while I am driving and talking on the phone which causes me to become distracted while driving. There is an issue when I put gas in the car as well. I have bought 2 gas caps, the one on there now is OEM dealer cap. The cap is on with 3-4 clicks, no check engine light but when I stop at a light, the car feels like it going to stall. No lights come on when it does that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520224May 3, 2023
ELECTRICAL SYSTEM
The contact owns a 2017 Chevrolet Cruze. The contact stated while he was attempting to start the vehicle, and while attempting to turn the vehicle off, he observed that the "remote key not detected" message was displayed. The contact stated that he had gone through several replacement key fobs. The contact had taken the vehicle to a local dealer, where he was sold a new key fob. The vehicle was not diagnosed and only the key fob was replaced. The manufacturer had not been informed of the failure. The contact researched online and related the failure to manufacturer Technical Service Bulletin Number: 16-NA-396 (Intermittent Operation of Key Fobs - Electrical System). The failure mileage was 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520255May 3, 2023
UNKNOWN OR OTHER
UNKNOWN. My 2012 Chevy Cruz sits most of the time in my driveway as I drive a second vehicle. Unbeknownst to me, this vehicle has been completely consumed by mold and upon further research on the internet, i discovered that other GM owners have had similar issues with mold. I have owned other vehicles that have sat for long periods of time in my driveway and have NEVER had an issue with mold. I don’t know the exact date that this issue started. All I know is that I looked inside the vehicle last week to jump the battery and found it consumed with mold. Based on the comments of other owners, this appears to be a defect with GM vehicles ranging from the Silverado to the Impala and the Cruz. Owners should not be forced to pay to rectify this s horrible issue or to be out of money when told to salvage their cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519999May 2, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Chevrolet Cruze. The contact stated that the check engine warning light was displayed on the instrument panel. The vehicle was taken to the dealer where the contact was informed that the O2 sensor was defective and needed to be replaced. The vehicle was the repaired; however, the failure persisted. The vehicle was taken back to the same dealer two additional times for the same repair however, the failure persisted. The manufacturer was notified of the failure and the contact was given credit towards another vehicle. The vehicle was not repaired. The failure mileage was 4,378.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519129April 26, 2023
UNKNOWN OR OTHER
Issue 1: Service stabilitrak and flashing check engine light, has been repaired multiple times. Loss of power and shaking while driving. Replaced ignition coil pack and spark plugs. Check engine code misfire. Issue 2: Thermostat sensor, check engine light, display on dash says AC off due to high engine temp, radiator fan constantly running, engine temp gauge stuck on cold. Thermostat has been replaced multiple times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518275April 21, 2023
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
Thermostat keeps alerting me that it's overheating, while constantly guzzling anti-freeze and water. There's no obvious leak, completely dry under the car. The car will shut its self off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517398April 17, 2023
UNKNOWN OR OTHER, ENGINE
The 2013 Chevy Cruze is prone to overheating and there is always a coolant leak or something related to the coolant/antifreeze that is leaking or not correct. My Chevy Cruze has been leaking coolant profusely and so has my friends who had a Chevy Cruze as well. It is truly a pain to continuously refill the coolant so that the vehicle will not overheat. A recall needs to be in place immediately. I’ve heard this same story on Chevy Cruze a way too many times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517399April 17, 2023
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
The 2013 Chevy Cruze is prone to overheating and there is always a coolant leak or something related to the coolant/antifreeze that is leaking or not correct. My Chevy Cruze has been leaking coolant profusely and so has my friends who had a Chevy Cruze as well. It is truly a pain to continuously refill the coolant so that the vehicle will not overheat. A recall needs to be in place immediately. I’ve heard this same story on Chevy Cruze a way too many times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517253April 16, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I was going down road and car shut off and immediately came back on and down road it did it again and all dash lights and interior light came on and had to restart car and dash said service sterilitrak soon
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516696April 12, 2023
ENGINE
I had tried to enter my address is in Canada not the states… I have had to fix my car couple times and issue has not been resolved as I would get a dashboard warning that the oil pressure is low and to turn off the vehicle. The coolant overheat to the point it’s boiling. There is a recall for this issue however not sure why this vehicle does not qualify as it’s a safety hazard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516791April 12, 2023
ENGINE
When I took my vehicle to the dealer on 2-24-23 they inform me my head gasket failed the my engine wasn’t any good due to overheating the coolant was leaking inside the engine. I took the vehicle to the dealer when antifreeze wouldn’t stay in the reservoir and white smoke from the exhaust and as 4-12-23 my vehicle is still at the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516491April 11, 2023
ENGINE AND ENGINE COOLING
The contact leased a 2013 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, an alert appeared on the instrument panel indicating that the engine had overheated and to stop the vehicle. The contact stopped the vehicle and waited for approximately 10 minutes; however, after starting to drive, the warning light returned. The contact stated that smoke started coming from under the hood. The vehicle was taken to an independent mechanic to be diagnosed and the contact was informed that the thermostat housing and coolant hose needed to be replaced. The vehicle was repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and advised to call the NHTSA Hotline. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515599April 5, 2023
ENGINE
The contact owns a 2017 Chevrolet Cruze. The contact stated that while driving at approximately 60 MPH, the engine started to misfire. The contact stated that the vehicle was hesitating while depressing the accelerator pedal. The contact stated that the check engine warning light was illuminated. The contact stated that the vehicle stalled while driving into the driveway; however, the vehicle was able to restart. The contact stated that she attempted to call a local Chevrolet dealer however, her calls were not returned. The vehicle was taken to an independent mechanic who stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 35,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515675April 5, 2023
ENGINE
I had the water outlet assembly repaired by Mike Castrucci Chevrolet on 02/05/21. I had it repaired again by Car X on 04/05/2023. Car X said that Mike Castrucci Chevrolet tightened the screw on the part and stripped it. This could have caused me to buy a $2,000 head gasket. This part was recalled on the 2011-2014 Chevrolet Cruze. Mine is a 2015 Chevrolet Cruze purchased in August 2015. No warning lamps told me of this problem. Onstar did not detect it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515329April 4, 2023
UNKNOWN OR OTHER
Leaking coolant underneath the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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