Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11514714March 31, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, STEERING
I purchased 2013 chevy cruze in 2021. Starting with steering going out, all electrical power is affected. Radio comes on and off. Light comes on to check stab trak. Engine started while key in ignition but I wasn't in car. I can't afford to get a different car now a days. I'm disabled and need this car to get to my Dr appts But I'm afraid the vehicle will kill me, someone or worse. This vehicle needs a very very serious recall to fix this before someone is killed. That won't work!! FIX IT PLEASE I BEG YOU!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514420March 29, 2023
ENGINE
The number one cylinder piston cracked causing it to idle rough and possibly blowing up causing the car to come to a stop. The problem has been reproduced and confirmed by a licensed Chevy dealer/ repair shop. Was told that it’s a common problem with the car and also told that it will just explode
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513399March 23, 2023
ENGINE
The contact owns a 2011 Chevrolet Cruze. The contact stated that while driving approximately 35 MPH, the vehicle started vibrating. The contact took the vehicle to a certified mechanic who changed the engine oil however, the failure persisted. The contact was informed that there might be an engine failure. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513404March 23, 2023
POWER TRAIN
The contact owns a 2011 Chevrolet Cruze. The contact stated while at a stop sign and accelerating, the vehicle hesitated. There was no warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the oxygen sensor needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but offered no assistance. The failure mileage was 54,057. The contact noted that the failure mileage was actually 45,057 and the failure speed was intermittent. After the vehicle was left with the dealer a second time, they found that there were two cylinders with low compression. The dealer presented the contact two options to remedy the issue. The contact paid to have the engine replaced with a remanufactured one from GM. The new engine has since been reinstalled, but it is unknown why the failure happened. The contact has reached out to the manufacturer to try to get some financial help with the repair costs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513418March 23, 2023
STEERING
The steering wheel will intermittently "stick" requiring a slight tug to release.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512880March 20, 2023
POWER TRAIN
The contact owns a 2018 Chevrolet Cruze. The contact stated while attempting to drive from a complete stop, the clutch pedal remained on the floorboard and failed to disengage. There was no warning light illuminated. The contact pumped the clutch pedal and veered to the side of the road. The contact was able to drive to the residence. The contact stated that the failure had been reoccurring intermittently. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure, but no assistance was provided since the powertrain warranty had expired. The manufacturer referred the contact the NHTSA Hotline for assistance. The failure mileage was approximately 64,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512592March 19, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I am wondering when GM is gonna admit fault on these Chevy Cruzes? My mechanic father owns one. He's had to replace Valve cover gasket on his 3x. Mine at least 4-5x now. One bad oil change at a dealership almost cost me my engine at Sunfair Chevrolet. They left 2 rings on the oil fuel filter causing it to leak all over my engine compartment which left me roadside the next day after driving it 2 hours the night before back in Aug 2016. So they gave us 10K miles over this incident in case my engine blew. It ran a bit hotter than it did before this incident. I also noticed a burning smell. Enclosed in the scanned documents you will find a letter from Chevrolet discussing a "engine light" coming on and engine coolant leak from the water pump reservoir leading to a drip of coolant onto the engine or onto the ground. Overtime, the loss of coolant will reduce cooling performance and eventually could lead to engine overheating. Well, that isn't the only issue. Look at my scanned documents to see how many times the valve cover has been the issue. Always the engine light coming on and pull codes. A mechanic friend, replaced the valve cover gasket for me before it became a recall to save me$. Engine light came on again in 1 year. The PCV valve was built into the valve cove creating a chronic problem. Leads to a loss of turbo power. The last time manifold had to be repaired, they lifted the valve cover to get to it; leaked oil one day after my husband just replaced it. We assumed that was the issue (again), so instead of taking it in, he replaced the seal before taking it in. Someone please help us. Last fix was Aug. 2023, one day after it was in the shop. over $1200 in repairs I called GM, they told me to take it into the dealership. They focused on an oil leak from oil feed line. 4 days in still wasn't repaired. 1-20-14 I think was first incident of a valve cover issue. This is only 2 years after the car was "NEW". 137K miles on it now. Faithful with oil changes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512593March 19, 2023
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
Please attache the scans attached to this email to incident/complaint # 11512592. I needed more room to upload my history with this car and the issues with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512594March 19, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Please print off the scanned documents and add them to the complaint form # 11512592. I needed more room to upload 4 more jpeg files to show the history of the problem with the valve cover and PCV valve attached to it. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511959March 15, 2023
POWER TRAIN
My daughter was driving the car and she said that he check engine light came on and she pulled over and turned it off. She immediately called her dad and while on the phone with him the car started shaking and it over heated and all the fluids were underneath the car. I arrived about 15 mins later and saw all the over spill on the side of the road. Called a tow truck and had it towed to a dealership, which told us that GM is aware of the problem with the Chevy Cruze engine doing this. They said that there is no way for you to tell that the part is going bad til it happens and once it does the car gets so hot it crack the head gasket. It is a 3500.00 fix and it is all because of the thermostat at the bottom of the engine. We had it fixed at 93.000 miles and it now has 110,000 and we are now having the turbo replaced and the dealership said it is a known problem but GM isnt willing to do a recall because it cost so much to fix but they are aware of the problem with then engines in the 2014 to 2016 cruze and since they arent made to fix it they pass the cost on to the customer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512017March 15, 2023
ENGINE
I have a blown gasket which is causing my engine to run hot which i can’t afford because the cost of fixing is very high , Also could cause my transmission to blow , car constantly runs hot, also jerks very hard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511386March 12, 2023
AIR BAGS, UNKNOWN OR OTHER
Cooling issues, replaced the thermostat, water pump, reservoir, still having issues. Was in an accident in 2015 and the airbags didn't go off.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11511116March 10, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
It shakes and stutters while driving off and on. If it’s super cold outside it may not even start. When sitting idle it’ll spit and sputter and periodically backfire. When going to take off from a stop sign there’s lag or it won’t take off at all even floored. I’m getting milky oil so I’m getting condensation from somewhere. This trickle effect all starts off my MAF sensor and has progressively gotten worse. I’ve had the MAF, o2 sensor, turbo valve , spark plugs, battery(s) changed all trying to fix this issue and 2 years later I’m still fighting with it. Yesterday while heading home I couldn’t go over 45, and it would stutter and feel like your driving on rubble strips, when I got home it smelled like something was burning, popped the hood and the dipstick showed “black” oil but in the oil cap there the milky oil in and around the cap as well as my fan being SUPER loud after it’s shut off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510271March 5, 2023
ENGINE
valve cover gasket had to be replaced at about 65,00 miles. Multiple leaks from various locations Water pump leaked engine coolant aat 75,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509718March 1, 2023
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2014 Chevrolet Cruze. The contact stated that the instrument cluster was melting. No warning lights were illuminated. The vehicle was taken to a local dealer, and the contact was made aware there were no recalls associated with the VIN. The vehicle had not yet been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 25,000. The contact stated that the material of the dashboard is melting and has become sticky. They have tried to clean it using soap and water but that does not work. The vehicle has been in the garage since purchasing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509177February 26, 2023
UNKNOWN OR OTHER
coolant leaking on drivers side of engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507931February 18, 2023
UNKNOWN OR OTHER
My coolant is leaking again. I have been having headache. I didn’t know that it was leaking again. I repaired last before this incident. Nov 2021. Something is wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506889February 13, 2023
AIR BAGS, ENGINE, SEAT BELTS
Air bags did not deploy in a serious wreck, also with the seat belts not properly securing. First week I bought it. It shut off on the interstate because it was overheating. Ac compressor was broke so it got replace. The fan motor does not spin right. When my air/heater is on my engine make a LOUD noise (since the day I bought it). Cooling system has been replaced 4 times. Overall terrible car and everything needs to be recalled on it. Not safe to drive.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11506812February 12, 2023
ENGINE
About 10 days ago, my check engine light came on. I stopped at O’Reilly Auto Parts to have it diagnosed with a code. It threw a code for the turbo in my 2018 Chevrolet Cruze. It went off later that day. Today, it came back on and sent a message, “Engine power decreased”. I noticed no change in power or anything. Could this just be a sensor?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506601February 10, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Keep having the engine light on. First time it was my Catalyst and now my engine light is on again with code P0420 and keeps leaving from the coolant
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Cruze