Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11544286September 13, 2023
ENGINE, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
At first, and only on cold/rainy/snowy weather, while driving the radio would randomly turn off and turn itself back on (i have videos of this). Sometimes it would last a few seconds, sometimes a few minutes. While this was happening, the blinker sounds wouldn't work. I brought it to Chevy in Geneva, NY for diagnostics. No check engine codes ever. They told me that the radio computer needed to be updated. I had them fix it, only to find out that the problem would still happen. Over a few months, it developed more symptoms. It started to not shut off when I pushed the button, and it also started stalling when it went into auto off, but would turn back on if I put it in park and re started. At first it would stall in auto off at random times. This caused an accident in the summer of 2019. I was at a stop sign, waiting to make a right hand turn, took my foot off the brake and car stalled. The car behind me thought I was going and rear ended me. I had to drive around in the summer with the heat on, as it was the only way to prevent the car from going into auto off. I had the car looked at a few more times after that (paying $100 diagnostic fees every time). Brought it back to chevy and the told me it was because of the damage to my trunk allowing water to get to the battery (it wasn't). Issues then turned into stalling at auto off, but not turning back on once in park. I brought it to the dealership I bought it from and they looked at the alternator and had them clean all battery terminals and replace the battery. This worked for 2 weeks before continuing. It got to the point that I had to jump start my car everytime I wanted to drive it or it stalled. Finally it just wouldnt start, So i had it towed to chevy again in 2021. They determined the issue was the starter and replaced. It worked but as of now (9/13/23) my car has began stalling at auto off. It is very dangerous, car gives no warning!! There is too much to say with limited space
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11543816September 11, 2023
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, STEERING
The contact owns a 2013 Chevrolet Cruze. The contact stated while driving approximately 45 MPH, the vehicle stalled. The contact coasted to the side of the road and stopped the vehicle. The contact stated restarted the vehicle after several attempts. The contact stated no warning light was illuminated. The contact stated there was white smoke coming from the exhaust. The contact stated that the failure had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the water pump needed to be replaced. The vehicle was repaired. The contact stated that the water pump failed again and was replaced; however, recently the water pump failed again. Additionally, the contact stated that there were electrical failures with the vehicle and the doors failed to lock as needed. The contact also stated that the steering wheel had locked up on several occasions. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543957September 11, 2023
ENGINE
The Service Stabilitrak light came on at the same time as the check engine light. When this happened the first time I had it checked, it gave the Code P1101. I payed to having the Massive air flow sensor fix, than a few days after having massive air flow sensor replaced.The Service Stabilitrak and engine light came back on. The engine started to misfire I took it back to the car dealer shop and I was told that it was a Cylinder in the engine. The dealers shop at first couldn't tell me why it was doing this. After the car dealer ship opened up the engine they said that engine needed to be replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543469September 8, 2023
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
The contact owns a 2017 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the vehicle hesitated and was slow to accelerate. The stabili-trak control warning light was illuminated. The contact stated that the vehicle was slow to respond while driving uphill. There was an abnormal popping sound coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed and determined that the fuel injector needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was taken back to the local dealer, where it was diagnosed that the coil pack, turbo boost, spark plugs, an oil change, ABS, brake booster, and air flow sensor needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the low turbo boost. The manufacturer was not contacted. The failure mileage was approximately 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543501September 8, 2023
ENGINE
- There is a severe oil leak that. - 1. The vehicle broke down when driving, which put the family and other drivers at risk. 2. The burning of the oil and the vapor coming from the burning was not safe to breathe. - Yes, the problem has been confirmed and attempted to be fixed by a dealership upon purchase through Southern Utah Car and Trailer Sales. - No the vehicle has not been inspected by the manufacturer/police/ or other. - Yes, low oil pressure and a check engine light. They first appeared in February of 2023 and have remained present, only getting worse over time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543268September 7, 2023
AIR BAGS
The contact owns a 2016 Chevrolet Cruze. The contact stated while driving 25 MPH, the front air bag warning light illuminated, and the message "Service Air Bags" was displayed. The vehicle was taken to the dealer that stated that the front passenger side air bags needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542668September 5, 2023
ENGINE
The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving at 35 MPH, the vehicle overheated and lost radiator fluid. The engine overheated warning light was illuminated. The vehicle was diagnosed by an independent mechanic and confirmed that the main seal over the engine, water pump, and timing belt had caused the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not on recall. The failure mileage was approximately 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542801September 5, 2023
SERVICE BRAKES, POWER TRAIN, VISIBILITY/WIPER
ABS system is failure. Stability, traction control. Catalytic converter failure, mileage reading failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542531September 4, 2023
VEHICLE SPEED CONTROL, POWER TRAIN, UNKNOWN OR OTHER
Coming home from grocery shopping the night of Sept 3, 2023 the radio kept turning off then coming back on. I was on the highway about 20miles from home radio still turning on and off about every 5mins (go black/blank then light back up) and I had felt when i would accelerate it would as I would slightly go up hill. Once I jad got about 4miles from my house the radio went off once again and dash warning light said "Stabili Trak" and head lights had went off then came back on again. I just was grateful I was not to far from home since it was dark out and the lights were now Turning off too. The next morning (sept 4, 2023)since I did not have another vehicle and my son needed to get to football practice, I drove down the lane of my driveway and the dash warning light kept flashing, the window warning light said turn window on (so I rolled it back up and it turned off), radio kept turning on and off relentlessly, vehicle kept shutting off on me while driving before I even got down my driveway which is about 200 feet. I starred it back up and returned home. I made phones calls to drip it off in sussex NJ at service center where I had bought car as someone followed me(I did not have any problems the hour drive there/40miles) left a message on the voicemail regarding issue, checked to see of recalls though wasn't any. It was not safe to drive the way the car was, just with the only 1 warning dash signal in the middle of driving and headlights stop working them start to couldve caused accident then car turned off while I slowly drove down my driveway doing 7mph as well and I had my son in the car too. Very scary especially driving at night and that happens without much of a warning at 1st.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542265September 2, 2023
FUEL/PROPULSION SYSTEM
Stability Track came on randomly all of sudden car was stalling, running poorly and smell Gas , sure enough leaking Gas Everywhere, very dangerous. Lucky car did not catch on fire. I am still paying for this car. Just thankful no one got injured. THERE IS NO RECALLS FOR THIS VIN ABSOLUTELY SHOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542301September 2, 2023
UNKNOWN OR OTHER
I have a 2016 cheavy cruise. It keeps overheating I have replaced the thermostat and thermostat housing and still have had issues with it overheating. I have done research and several cruises with this year have had the same issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541970August 31, 2023
ENGINE
The engine failed and needs replacement due to low compression and constant misfire on cylinder #1, according to the dealership. I sold the vehicle because of the repair costs that were required. The vehicle’s mileage was 47,664 at time of inspection. A Chevrolet dealer confirmed the issue, and GM acknowledged that the issue occurred. The check engine light turned on a few weeks before the failure was diagnosed, and the light began flashing about a week before it was diagnosed. The Service Stabilitrak light also turned on at the same time as the check engine light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541594August 30, 2023
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
The contact owns a 2012 Chevrolet Cruze. The contact stated that while his daughter was driving at unknown speeds, the vehicle lost motive power after 45 minutes. The RPM increased, and the vehicle failed to accelerate. The driver was able to pull over. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who was unable to duplicate the failure. The contact stated that after driving for 45 minutes, the vehicle lost power and went into LIMP Mode. The transmission had seized in fifth gear. The vehicle was taken to the local dealer, where it was diagnosed that the speed control sensor had failed. The contact was informed that the speed valve and transmission control module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541330August 29, 2023
POWER TRAIN, ENGINE
The Water pump failed causing my car to almost stall out and overheating losing power and almost causing me to get hit
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541116August 28, 2023
ENGINE
The contact owns a 2013 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the vehicle failed to properly accelerate while the accelerator pedal was depressed; however, the RPM was rising. No warning light was illuminated. The vehicle was taken to be diagnosed. The contact was informed that the engine needed to be repaired. The vehicle was not repaired. The manufacturer was made aware of the failure and suggested a full diagnostic test be performed. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540283August 23, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2014 Chevrolet Cruze. The contact stated that while the vehicle was parked, there was coolant leaking onto the ground. The vehicle was diagnosed by an independent mechanic however, the cause of the failure could not be determined. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall. The failure mileage was approximately 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540054August 22, 2023
ENGINE, FUEL/PROPULSION SYSTEM
car lost power
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540117August 22, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2014 Chevrolet Cruze. The contact stated while driving approximately 35 MPH, the vehicle unintendedly accelerated. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the catalytic converter and the up and down screen sensors needed to be replaced. The vehicle was repaired. Additionally, the vehicle had started to overheat. The contact stated that the temperature gauge was in the red zone. The contact stopped the vehicle and became aware that the coolant reservoir was almost empty. The contact added almost a gallon of coolant. The contact stated that the coolant leaked out onto the driveway. The contact had taken the vehicle to a dealer, and it was determined that the water pump needed to be replaced. The water pump was replaced. The contact had taken the vehicle to another dealer where it was diagnosed with a defective water pump and by appearance the pump had not been replaced. The vehicle had not been repaired. The contact researched online and related the failure to TSB Number: 14371B - Engine Coolant Leak from the Water Pump (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was 105,481.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539727August 21, 2023
LATCHES/LOCKS/LINKAGES
The contact owns a 2013 Chevrolet Cruze. The contact stated that after his wife exited the vehicle and closed the front passenger’s side door, all the doors were erroneously locked, leaving the couple stranded outside of the vehicle. The tow truck service was called to the scene and was able the unlock the doors. The cause of the failure was not yet determined. The manufacturer and local dealer were not contacted. The failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539131August 17, 2023
ENGINE
Was driving engine started to rattle, smoke out the tail pipe, check engine came on with a code that reports a rattle, with loss of engine power in the middle of the road nearly causing an accident. Mechanic reported internal engine failure. Oil and timing belt was change recently at direction of the maintenance schedule.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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