Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11554508November 10, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The car's theft deterrent is not able to be turned off and is causing the car to stop working. I was driving my car on the highway and all of a sudden it completely shut off. I had it towed home. I replaced the battery and it worked for a short period of time but then shut off again. My mechanic states that the theft deterrent is getting triggered. We replaced the battery, fob battery, and checked everything it could possibly be with no luck. The car is too dangerous to drive and has caused missed work and loss of income.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553913November 7, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, AIR BAGS
I wanted to file this because I feel this a safety concern. My vehicle has always been kept up on maintenance. One day out no where it started acting up my 2013 Chevy Cruze Ls. I had a shop come back after they did a diagnostic that is was a faulty throttle body sensor and Pcv. I have issues with it shutting off and I’ll have to coast it to stop.What I’m not understanding how can there be recalls for my vechicle same problems same make/model but it’s not showing my vehicle matching up with my Vin #.I do have all the supporting documents and paperwork stating these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553850November 6, 2023
POWER TRAIN
The transmission failed and wouldn't go into 3rd gear. Safety of person driving was put at risk on an expressway on ramp, transmission refused to go into 3rd gear could have been rear ended as traffic was accelerating on ramp. The issue was reproduced at a transmission repair shop. Vehicle has been repaired at a transmission shop after being towed to their facility as it was undriveable. There were NO warning lights or messages prior to failure. Car seemed a little sluggish before but not really a warning at all before catastrophic failure of transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553696November 5, 2023
AIR BAGS
Hit a buck on highway. When airbags went off I felt sudden sharp pain in my left arm. I was later advised that it most likely was shrapnel from the airbag. It was obvious from the injury something hit my arm with a lot of force. The car was a total loss and in possession of insurance company. Concerned that it could have been my eye.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11553570November 4, 2023
UNKNOWN OR OTHER
Car stops running unexpectedly and without warning. Just driving along and suddenly no power. Usually necessary to restart the car although occasionally it restarts on its own. Very dangerous when it happens at highway speed. Per my mechanic no codes show up for this problem. I looked up this issue online and see that plenty of other Chevy Cruze owners have had the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551978October 26, 2023
ENGINE
September 21, 2023 had taken my 2011 Chevy Cruze to a service center because i noticed an oil leak on my garage Floor. the service center replaced the intake manifold cover. Yesterday October 25, 2023 Major Oil Leak, had to pull over, engine was smoking badly. popped the hood and there was oil all over cover and most components around this area. i was told by a few good Samaritans that this oil leaking could potentially cause a fire. no warning lights, only a bad smell and seeing smoke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551873October 25, 2023
UNKNOWN OR OTHER
Car dies while driving down the highway. Power steering and brake will not work. Has to be placed in park and then restarted. Mechanic has looked at it multiple times and has not been able to reproduce the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549976October 14, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I have had my 2014 Chevy Cruze for 2 years now and have kept up with regular maintenance. My vehicle rocks back and forth while on the brakes, there’s an constant issue with the traction control system, my automatic lights don’t work (I have to many turn on the light in order for the brake lights to turn on), the vehicle shakes side to side when braked, and so much more. When I take the vehicle to be looked at every mechanic and shop tells me there’s nothing wrong or they don’t know.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549008October 9, 2023
SEATS, UNKNOWN OR OTHER
I was driving down the road when my son said he smelled something and made pull over. There were what I thought were small flames on the floor so i dumped my water on them, then i realized the seat itself was melting and dripping stuff on the floor. then the seat went up. Very shortly after that the car was completely engulfed and is now a total loss.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11549062October 9, 2023
ENGINE
The car overheated in the Spring of 2023 and was towed to a repair shop. The shop determined the thermostat went bad. It was replaced. The car broke down on the interstate on October 1 and had to be towed again. The shop determined the head gasket had blown due to coolant and oil mixed in cylinders. They advised the head gasket could be sent to a machine shop to repair (at a cost of $3k), but no guarantee it won't happen again due to the history of the 2013 Chevy Cruze engines. The recommended replacing the engine instead at a cost of $6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548800October 7, 2023
ENGINE
I have had a coolant leak issue with my car, which I bought brand new, multiple times. My mechanic has had to replace the water pump and or fix coolant issues multiple times. It happens every year around the same time. I called Chevrolet a couple years ago begging them to research for a recall. If you look online, there are multiple forums, webpages, and discussions of the same issue with the same make and model. Costing consumers hundreds and thousands of dollars for repairs, repeat repairs. Please address this! Chevrolet offers no help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547470September 30, 2023
ENGINE
Vehicle only has 47939 miles on it and my check engine light came on. I had it coded and it comes up the turbo. It sounds bad and loses power at stop light or going up hill
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547409September 29, 2023
ENGINE, FUEL/PROPULSION SYSTEM
The vehicle first prompted that it had a recorded a misfire in cylinder 1. Changed the spark plugs and coil packs. Vehicle noted a misfire in cylinder 1gain and said service stabilitrak. Changed the pcv valves and other vacuum pieces on the valve cover along with the MAF sensor. Engine ran fine on test drive, then dumped oil on the ground as I was pulling back into the drive way. Gasket comes on the oil pan so that’s getting replaced next. Then I have to check the fuel pressure sensors and fuel pump to see if they’re failing because apparently GM has a points bulletin out about them not being so good. Plus hope the engine isn’t ruined when it lost all its oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547188September 28, 2023
ENGINE
The piston in my front cylinder cracked while traveling causing safety issues including, inconsistent speeds, poor acceleration, engine cutting off while driving. While no accident/injury occurred while driving in this instance, it would have been easy for something to happen. The garage I took it took recommended against driving it as it could shut down at any time on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546213September 24, 2023
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Engine valve cover explode
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546194September 23, 2023
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Car spontaneously stops accelerating. Sometimes a restart is needed. It jerks as you're trying to gain acceleration. Sometimes it stalls after non acceleration. Safety is compromised due to traffic behind me going speed limit or worse. First appeared 2 months ago. Mechanic could not detect anything on diagnostics. Then we took it to the Chevy dealer where purchased and after 5 days could not diagnose. They took it out 3x but could not duplicate symptoms. No lights flash, no warnings. I'm at a loss, I'm a senior citizen who needs her vehicle. I no longer feel safe driving it. Please advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545733September 20, 2023
SEATS
The seat will not move forward. Being that it is an electric motor, it has become increasingly difficult to reach the pedals, especially the brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545361September 19, 2023
POWER TRAIN
My vehicle gives the message "shift to park" even when it placed in park, making it impossible to lock and possibly causing the battery to run down. Continuing to restart the vehicle and placing in park until the message goes away has been my only resolution. The issue has been reproduced by an independent service center. They were unable to ascertain what was causing the issue. I am aware a recall was issued for this problem in earlier model Chevy Cruzes. It seems my vehicle should have also been included in this recall. It is evident this has been a huge problems in GM vehicles and when it continues to affect later vehicles it should be addressed and corrected by the company.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545373September 19, 2023
ENGINE
The contact owns a 2015 Chevrolet Cruze. The contact stated while driving 60 MPH, the vehicle started to lose motive power. The check engine warning light was illuminated. The vehicle was driven to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544875September 16, 2023
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
I purchased this vehicle almost three weeks ago…I’m assuming it’s out of warranty…J am spending out of pocket expenses to have this car repaired….It has a faulty leakage in transmission that mechanics seem to can’t fix….I need my car for transportation….ATP I’m assuming the car is a lemon
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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