Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11567402January 24, 2024
ENGINE, SUSPENSION
There is a leak that is causing the coolant reservoir tank to empty every couple of days. It appears that the coolant fumes are going inside the car. It has been taken to the repair shop on several occasions and has had the coolant reservoir replaced. However, the problems persists and the coolant fumes are making me ill from inhaling them. The car was taking in to a Chevrolet dealer December 2023 for an oil change and the service technician stated my car was “fine”. I asked about any possible leaks as I have observed spots in my parking spot. He assured me there were no problems with my car, but I persisted. He printed the service log and he determined the staff who completed the oil change had in fact noticed a leak, but the guy at the desk assured me there was not a problem. A few weeks have gone by and coolant continues to leak and the fumes are getting inside the cabin of the car. They are most noticeable when use the heater or the AC and the fumes can also be observed when I exit the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566880January 22, 2024
UNKNOWN OR OTHER
I don’t know why my coolant is leaking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566301January 18, 2024
ENGINE, VEHICLE SPEED CONTROL
Check engine light, traction control light, tire pressure light came on. Message on dash reported reduced engine power, service stabilitrak, and car slowed to 16 no more than 20mph and would not go any higher.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566050January 17, 2024
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2017 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who determined that a faulty High Mount Stop Lamp gasket allowed water to leak into the trunk and fill the rear compartment battery tub, resulting in water damage to the Multifunction Power Supply Converter, Fuel Pump Power Control Module, and Fuse Block. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program 16147, but the vehicle was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565269January 13, 2024
ENGINE
i have a feeling their is an issue with the head gasket for many reasons, smoke is coming out of the vehicle of the hood and has a burning smell to it. i checked online and it said some 2013 and 2014 versions of the Chevy cruze have been recalled due to not long lasting head gaskets, and i see how theirs no recalls on the vehicle but it seems theirs an issue with the head gasket and its a 2014 so im assuming this vehicle is a recall. i dont want anything serious to happen to this vehicle as this is my life and i need this car to goto my job and do the things i need to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565053January 12, 2024
SERVICE BRAKES
I want to know if there is a recall on GM cars with standard transmissions that have the shared master cylinder. That is when the clutch master cylinder and the brake master cylinder are the same part. When the clutch release cylinder leaks, you also lose brake fluid, and when the leak is bad enough, you lose your clutch and brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564586January 10, 2024
ELECTRICAL SYSTEM, ENGINE
Vehicle, when parked in garage with key in the ignition, will start all by itself. There have been several times in the past when I could hear the car attempt to start itself unsuccessfully in the garage as well. I run down to remove the key from the ignition when this happens. Idling engine in an enclosed garage can lead to carbon monoxide poisoning to home owner and occupants. Removing key from ignition when parked alleviates problem however this has happened several times now both in and out of garage. One owner vehicle since new, no other keys or objects on key ring/fob when this has happened. Vehicle has 75k miles. Problem began at around 70k miles. Car has been garaged and well cared-for it’s entire life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564169January 8, 2024
ENGINE
PVC issue on 2014 Cruze. You need to include all years and VINs for this issue. Mine has been in the shop for 4 years straight trying to find the engine issue. It is always a PVC and engine runs rough. I can provide years of receipts trying to fix issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563278January 3, 2024
AIR BAGS
The contact owns a 2014 Chevrolet Cruze. The contact stated that the "Service Air Bag" warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic determined that there was a defect with the air bag system. The dealer and the manufacturer were notified of the failure and confirmed that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562724December 30, 2023
POWER TRAIN
feel like it downshift first really fast before going in 5 th gear. Feel like you’re going to fly out the windshield. If seatbelt wasn’t on you would get whiplash. When driving in automatic it go in limp mode. burning oil. Now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559607December 11, 2023
ENGINE
The turbo on the vehicle develops a crack in the exhaust side by the wastegate over time. This is a common problem as reported by forums, that seems to be a near 100% failure rate. The crack causes lost of intake boost pressure that throws a low boost code and reduces engine power significantly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558913December 7, 2023
ELECTRICAL SYSTEM
2011 Chevrolet Cruze. 1.4 engine. Manual transmission. No accidents. Mileage: 69,000 The engine has stopped while driving 3 times in last year (2023) January (5 degrees), Sept and November. Battery is 2 years old. Replaced negative battery cable with (OEM), after 2nd engine stop, after reading that negative cables have history of going bad over time. Very dangerous, especially in dark. All lights, head lights, dash lights and engine stop. Emergency flashers work. I coast to the side of road, and try to restart. It will restart after about 5 minutes. I have gotten a check air bag message on dash. First, two times I took to a mechanic and they said there are no repair codes coming up from computer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558924December 7, 2023
UNKNOWN OR OTHER
Front end of vehicle collided with a deer. As a result of the crash, the car caught fire destroying the entire front of the vehicle. I came across an article that somewhat describes the details of my incident. However I was told there was no correlation with the recall from GM below from 2011/2012. Fuel system, gasoline: Storage Tank assembly: Mounting Recall date 2012-06-21 Recall no. 12V289000 GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2. 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED Hide details Recall consequence THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE. Recall action GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON, OR ABOUT, JULY 11, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11558464December 5, 2023
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
Traction control warning pops up and steering stops, even while driving. Motor shuts down and smells like fuel in water res.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557053November 27, 2023
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM, ENGINE
The contact owns a 2016 Chevrolet Cruze. The contact stated while driving at various speeds, the vehicle inadvertently shut off without warning. The contact stated that soon after the failure, the vehicle independently restarted, and the vehicle resumed normal vehicle operation. The vehicle was taken to a dealer where a diagnostic test was performed and recommended that the fuel system be cleaned. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556749November 25, 2023
ENGINE
Recall Bulletin: 14371B; water pump leaked causing a crack in the coolant reservoir, The dealership in charge of repair stated that the leak caused permanent engine damage and was now undrivable and needed a new engine. Coolant (anti-freeze) is very hazardous to your health and a coolant leak can cause your engine to overheat and cause damage to your vehicle (including reduced power to your engine). No, the temperature gauge remained at a neutral to cool temp at all times, despite the dealership claiming that the engine was running hot and therefore causing the damage (engine damage = unable to retain pressure).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556035November 20, 2023
ENGINE
1st cylinder misfire with only 60,000 miles on it. Research shows this is an issue yet GM Chevy has not recalled it. Not a simple fix it requires new engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554840November 13, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2014 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact heard a knocking sound, and the vehicle was not accelerating as intended. The vehicle was taken to an independent mechanic and diagnosed with a failed catalytic converter. The contact was informed that the catalytic converter needed to be replaced. The manufacturer was made aware of the failure and advised the contact to report the failure to NHTSA Hotline. The failure mileage was approximately 119,534.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554656November 11, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
My engine light has been randomly coming on then off leaving many history codes. It's normally a diesel particulate filter code and I have paid hundreds replacing each sensor or part. So this time, Carroll Buick of Venice Fla says the embedded code is saying I need an engine control module , same code. I'm still driving it they say it's safe to drive because the part $900.00, plus labor, is backorder. I'm a bit over 100,000 miles and I have a lifetime power train warranty but it won't cover any electrical parts only greased literal parts of engine or transmission. I'm not certain it's true anymore they replaced everything so far over 2 years but I'm at theor mercy. Zurich warranty is not covering this and I'm shocked it went just b4 100k miles and now I'm at 107k. I feel chevy should own this issue since I've been told to keep driving it with the engine light on. I'm really scared but I need it to go to work please help thx
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554698November 11, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
Everything that has to do with the air in cabin and air intake for engine fails. Have issues all the time with it , told I need to fix one part then that fails again. Can’t use the AC in this car more than half the time if not an issue arises. Now I can’t get my inspection because again the same codes: P0097, P0171,P11c3, P 2199 At first I had only an issue with the MAF new one was placed and now all these errors popped up. The electrical also gave me issues before the lights are not as bright anymore in the car not the headlights. Too afraid to change them because I need the vehicle for my medical appointments and to pick up kids from school
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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