Cadillac SRX Complaints

3,266 consumer complaints on file.

#11206535May 9, 2019
EXTERIOR LIGHTING
2013 CADILLAC SRX HEADLIGHTS ARE TOO DIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206035May 7, 2019
SUSPENSION, VISIBILITY/WIPER, EXTERIOR LIGHTING
HEADLIGHT DIM MODE IS AS IF THE HEADLIGHTS ARE NOT EVEN ON, IT IS DANGEROUS IF NOT IMPOSSIBLE TO DRIVE AT NIGHT AND ESPECIALLY DANGEROUS IN THE RAIN AT NIGHT.ALSO FRONT END SUSPENSION IN COLD WEATHER OR WHEN TURNING TO THE RIGHT CAUSES TIRE TO RUB ON THE FENDER WELL. IT HAS DONE THIS SINCE I DROVE IT OFF THE CAR LOT. AM AWARE OF SERVICE BULLETIN, BUT THERE IS NO FIX FOR THIS EITHER, AS THERE IS NO ADJUSTMENT FOR THE CAMBER. VERY DISAPPOINTED IN CADILLAC AND GMS OBVIOUS GREED INSTEAD OF ITS SAFETY CONCERNS. SAD! HOW MANY PEOPLE WILL DIE BEFORE THIS IS ADMITTED BY GM AND ACTUALLY ADDRESSED AND RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206138May 7, 2019
STRUCTURE:BODY
PAINT ON HOOD AND ROOF HAVE BUBBLED RESULTING IN PAINT CHIPPING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205544May 3, 2019
EXTERIOR LIGHTING
THE CAR HAS EXTREMELY DIM LOW BEAMS AND I CANNOT SEE ANYTHING AT NIGHT. IT DOESN'T MATTER IF THE VEHICLE STATIONARY EMOTION OR ON A CITY STREET OR HIGHWAY I CANNOT SEE ANYTHING EVER SINCE I GOT THIS CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205197May 2, 2019
ENGINE
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE THE VEHICLE WAS STATIONARY AT A TRAFFIC LIGHT, IT HESITATED TO RESPOND WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO KEN BATCHELOR CADILLAC (11001 I-10, SAN ANTONIO, TX 78230, (210) 690-0700) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED A SECOND TIME. THE CONTACT MENTIONED THAT THE TIMING CHAIN WAS PREVIOUSLY REPLACED AT 99,000 MILES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO SUBMIT A COMPLAINT. THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205271May 2, 2019
UNKNOWN OR OTHER
POWER LIFT GATE OPENS AND THEN AUTOMATICALLY CLOSES. IT CANNOT BE STOPPED AND WILL PIN YOU IN THE LIFT GATE IF YOU DO NOT GET OUT OF THE WAY.05/0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204935May 1, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I CANNOT DRIVE AT NIGHT BECAUSE HEADLIGHTS ARE SO DIM YOU CAN'T SEE THEM 100 FT AWAY.ALSO WATER IN ASSEMBLY. HAVE REPLACED AND IT MADE NO DIFFERENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204961May 1, 2019
ENGINE, SUSPENSION:REAR
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING 20 MPH, THE VEHICLE STARTED TO MAKE AN ABNORMAL NOISE AND THE SERVICE REAR AXLE AND ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO RIZZA CADILLAC BUICK GMC (LOCATED AT 8425 159TH ST, TINLEY PARK, IL 60487, (708) 429-6600) WHERE IT WAS DIAGNOSED THAT THE REAR AXLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED THE FOLLOWING DAY. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY STATED THAT THEY REPAIRED THE VEHICLE AND REPLACED THE OIL ON THE REAR AXLE. THE CONTACT STATED THAT THE VEHICLE STILL MADE AN ABNORMAL NOISE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 107,000. *TR VEHICLE HEADLIGHT PASSENGER SIDE HAD TO BE REPLACED COST $1,300 KNOWN RECALL. RECALLS WERE NOT ALLOWED BUT ARE KNOWN ISSUES WITH THE 2010 SRX TOTAL EXPENSES. CATALYTIC CONVERTER KNOWN RECALL 8,600 C AN PROVIDE RECEIPTS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205033May 1, 2019
ELECTRICAL SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
THE CAR HAS A REAR LEAK THAT BUILDS UP IN THE TRUCK AND HOLDS WATER THERE WHERE THE JACK IS LOCATED WHICH IS NOW STUCK TO THE CARPET AND LOTS OF MOVEMENT IN THE REAR END OF THIS VEHICLE IS DEFECTIVE AND NEED TO HAVE A RECALL ON BOTH OF THESE ISSUES ALONG WITH THE REAR TRUNK NOT LOCKING OR REAR WINDSHIELD WIPERS NOT WORKING AT ALL AND COULD BE FROM THE WATER LEAKING INTO IT FROM THE REAR SOMEWHERE THAT NEEDS A RECALL ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204706April 30, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE CONTACT NOTICED THAT THE HEADLIGHTS FAILED TO ILLUMINATE BRIGHTLY. THE CONTACT CALLED ORR CADILLAC OF FORT SMITH (LOCATED AT 6500 AUTOPARK DR, FORT SMITH, AR 72903, (479) 310-0948) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204753April 30, 2019
EXTERIOR LIGHTING
I HAVE ALMOST HAD SEVERAL WRECKS DRIVING AT NIGHT IN THIS VEHICLE. THE HEADLIGHTS ARE TOO DIM TO SAFELY NAVIGATE THE ROADWAYS. DRIVING WITH THE HIGH BEAMS ON IS THE ONLY WAY YOU CAN SEE. EVEN AFTER APPLYING THE SUGGESTED FIXES FROM CADILLAC, YOU CANNOT SAFELY DRIVE THIS CAR AT NIGHT. I HAVE INCLUDED THE MOST RECENT DATE OF A NEAR WRECK DUE TO LOW VISIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204818April 30, 2019
VISIBILITY/WIPER
HEADLIGHTS ARE SO DIM ITS VERY DANGEROUS TO DRIVE VEHICLE WHEN IS DARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204844April 30, 2019
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM AND PROVIDED POOR VISIBILITY. THE VEHICLE WAS TAKEN TO CHUCK NASH OF SAN MARCOS (3209 I-35, SAN MARCOS, TX 78666, (512) 253-8815) WHERE A NEW CRUISE CONTROL AND BACK-UP LIGHT WERE INSTALLED; HOWEVER, THE HEADLIGHTS WERE NOT DIAGNOSED OR REPAIRED BECAUSE THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 47,276. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204341April 29, 2019
EXTERIOR LIGHTING
DIM HEADLIGHTS HAVE BECOME SO DIM THAT IT'S UNSAFE TO DRIVE AT NIGHT UNLESS HIGH BEAM LIGHTS ARE ON. CONTACTED LOCAL DEALERSHIP AND WAS TOLD I COULD HAVE THEM REPLACED AT MY COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204525April 29, 2019
EXTERIOR LIGHTING
I AM ISSUING WITH THE HEADLIGHT LOW BEAM. THE LIGHT IS VERY DIM. I HAVE NOTICED SEVERAL COMPLAINTS ON THE SAME ISSUE. CADILLAC STILL HAS NOT ISSUED A RECALL FOR THIS PROBLEM. THIS PROBLEM IS A SAFETY ISSUE, DRIVING VISIBILITY IS LOW THIS COULD RESULT INTO AN ACCIDENT. I HAVE HAD THE OUTSIDE OF THE HEADLIGHT CLEAN, BUT NO DIFFERENCE IN LOW BEAM VISIBILITY. THIS IS A SAFETY ISSUE GOR MANY DRIVERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204129April 27, 2019
EXTERIOR LIGHTING
THE LOW-BEAM HEADLIGHTS ARE VERY DIM. I ASKED THE DEALERSHIP'S SERVICE DEPARTMENT ABOUT IT AND WAS TOLD THAT GM WAS AWARE OF THE FAULTY PART (HEADLIGHT ASSEMBLIES WITH POOR QUALITY SEALS) AND WOULD REIMBURSE ME UP TO $1600 FOR REPLACING THEM WITH THE SAME FAULTY PART. I RECEIVED A LETTER FROM CADILLAC THAT OFFERED THE REIMBURSEMENT IN EXCHANGE FOR WAIVING ANY FUTURE FIX FOR THE PROBLEM. ON MARCH 30, 2019 WHILE DRIVING ON A HIGHWAY WITH A CURB, I HIT A PIECE OF WOOD THAT I COULDN'T SEE BECAUSE OF THE DIM HEADLIGHTS. HITTING THE WOOD CAUSED THE CAR TO VEER INTO THE CURB CAUSING OVER $4000 DAMAGE TO THE VEHICLE. WHILE LOOKING FOR A POSSIBLE FIX FOR THE PROBLEM ON THE INTERNET, I HAVE FOUND THAT MANY OWNERS OF THIS MODEL CADILLAC COMPLAIN OF THE SAME PROBLEM. I ALSO FOUND THAT GM/CADILLAC HAS SETTLED CLASS ACTION LAWSUITS IN CALIFORNIA AND FLORIDA PERTAINING TO THIS ISSUE. OBVIOUSLY, THIS IS A MAJOR SAFETY ISSUE THAT GM/CADILLAC IS AWARE OF YET THEY ARE NOT OFFERING THE OWNERS A LASTING REMEDY FOR THE SAFETY OF THE DRIVERS. I HAVE PICTURES AND ESTIMATES FOR THE DAMAGES BUT AM UNABLE TO SCAN INTO THIS COMPUTER. I CAN SEND THEM SEPARATELY FROM MY PHONE. IF NEEDED, EMAIL ME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11203935April 26, 2019
EXTERIOR LIGHTING
LOW BEAM LIGHTS ARE HORRIBLE CANNOT SEE AT NIGHT UNLESS YOU USE HIGH BEAM LIGHTING. DANGEROUS FOR DRIVER AND ONCOMING TRAFFIC DUE TO HAVING TO USE HIGH BEAMS TO SEE SAFELY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203751April 25, 2019
STEERING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. AN INTERMITTENT NOISE WAS HEARD WHILE TURNING THE STEERING WHEEL IN EITHER DIRECTION. THE FAILURE OCCURRED MOST OFTEN WHILE OPERATING THE VEHICLE IN COLD TEMPERATURES. CABLE DAHMER CADILLAC OF KANSAS CITY (1151 W 104TH ST, KANSAS CITY, MO 64114, (855) 420-1315) WAS BEEN UNABLE TO DUPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT WAS NOTIFIED OF THE FAILURE ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 30-35,000. CONSUMER ALSO STATED THERE IS A PULLING, GROWLING NOISE WHEN MAKING TIGHT TURNS IN WARM WEATHER ON HIGHWAY. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203755April 25, 2019
EXTERIOR LIGHTING
MY HEADLIGHTS BECAME TOO DIM TO SAFELY DRIVE MY CAR AT NIGHT, SEEMED TO BE THE MAGNIFYING PART INSIDE THE LIGHT WAS FOGGED UP. I TOOK IT TO DEALER WHERE I PURCHASED CAR AND HAD THEM LOOK AT LIGHTS. THEY TELL ME I JUST NEED NEW BULBS. I HAD ANOTHER PLACE REPLACE BULBS AND IT DIDN'T HELP AT ALL. HAD TO HAVE HEADLIGHTS REPLACED OUT OF POCKET ((COULDN'T BE FIXED WITHOUT REPLACING) TO SAFELY DRIVE AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203340April 24, 2019
EXTERIOR LIGHTING
WE PURCHASED A USED 2013 CADILLAC SRX ON APRIL 8, 2019. WE PICKED THE VEHICLE UP FROM THE DEALER AT APPROXIMATELY 6PM AND PROCEEDED TO DRIVE IT HOME. UPON TURNING ON THE HEADLAMPS, WE WERE UNSURE IF THEY WERE ACTUALLY ON. THE ROAD IN FRONT OF US WAS STILL DARK COMPARED TO THE OTHER VEHICLES AROUND US. I GOT OUT OF THE VEHICLE AND ASSESSED THAT THE HEADLAMPS WERE ON, JUST NOT VERY BRIGHT. WE DROVE THE VEHICLE HOME AND RESEARCHED TO TRY AND FIND A SOLUTION. IT BECAME OBVIOUS FROM COMMENTS BY OTHER CADILLAC SRX OWNERS, THAT THIS IS INDEED A PROBLEM. WE ARE NOW FORCED TO DRIVE WITH OUR HIGH BEAMS ON AT NIGHT AND ARE CONSTANTLY HAVING TO DIM THEM FOR ONCOMING TRAFFIC. IT SEEMS LIKE REPLACING THE HEADLAMPS WITH THE FACTORY REPLACEMENT IS NOT THE ANSWER AS THOSE HEADLAMPS WOULD BE THE SAME AS WE NOW HAVE IN OUR VEHICLE. THIS PROBLEM NEEDS TO BE RESOLVED BY CADILLAC. LOVE THE CAR, BUT AM AFRAID TO DRIVE AT NIGHT. WE DO NOT WANT TO CAUSE AN ACCIDENT OR BECOME A STATISTIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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