Cadillac SRX Complaints

3,266 consumer complaints on file.

#11221209June 19, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS AN EXTENSIVE CLUNKING NOISE COMING FROM THE TRANSMISSION. THE DEALER (HOEHN BUICK GMC CADILLAC, 5334 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 884-2793) INDICATED THAT THIS WAS A NORMAL CHARACTERISTIC OF THE DRIVE LINE GEARS. THE DEALER STATED THAT TWO OF THE GEARS MAY NOT HAVE ENOUGH CLEARANCE, WHICH COULD BE THE CAUSE OF THE NOISE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND WAS TO FOLLOW-UP WITH THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219953June 14, 2019
EXTERIOR LIGHTING
HEADLIGHTS ARE VERY DIM ON HIGHWAY. ACCORDING TO GERRY LANE CADILLAC SERVICE CENTER, 10945 REIGER ROAD, BATON ROUGE, LA 70809, 225-297-5377, REPLACING BULB WILL MAKE ONLY MINOR IMPROVEMENTS. BULB PROJECTOR LENSES ARE CLOUDY. ACCORDING TO DEALERSHIP, IT IS A COMMON PROBLEM FOR THE VEHICLE MODEL. IT REQUIRES REPLACEMENT OF BOTH HEADLAMP ASSEMBLIES. ACCORDING TO THE DEALERSHIP, ALL OWNERS SHOULD HAVE RECEIVED A CERTIFICATE TO PAY FOR REPLACEMENT OF ASSEMBLIES. I DID NOT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219865June 13, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY SUNROOF HAS HAD LEAKY DRAINS ON BOTH SIDES AND CAUSED OVER $3,000 IN REPAIRS. I BELIEVE THE 2012 WAS RECALLED BUT NOT THE 2011. IT STOPPED MY CAR FROM DRIVING APPROPRIATELY, THE TRUNK WOULD NO LONGER OPEN, AND THE CAR ALARM TO ALERT FOR ROBBERY OF THE VEHICLE WHILE DRIVING. THIS CAUSED ME TO HAVE TO REPLACE MY PUMPS ON THE DRIVER SIDE OF THE CAR AND THE COMPUTER / ELECTRICAL SYSTEM. THIS REPAIR COST CLOSE TO $2,000. THEN ABOUT 14 MONTHS LATER; THE PASSENGER SIDE SUNROOF LEAK OCCURRED AND CAUSED FLOODING ON THE PASSENGER SIDE OF MY CAR. THIS LED TO MOLD AND A CLEAN OF THE CAR TO ALLOW ME TO BREATH IN MY CAR. THIS REPAIR COST OVER $1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219484June 12, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING 70 MPH IN THE RAIN, THE DRIVER AND PASSENGER SIDE HEADLIGHTS WENT OUT AND WERE INOPERABLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE "CHECK PASSENGER SIDE HEAD LAMP" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO BUD WEIZER MOTORS (2676 MILWAUKEE RD, BELOIT, WI 53511, (608) 466-1772) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE HEADLIGHT ASSEMBLY AND LIGHT BULBS; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219581June 12, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE SUN ROOF LEAKED EVERY TIME IT RAINED. THE INCIDENT CAUSED SEVERAL ELECTRICAL FAILURES TO OCCUR. THE VEHICLE WAS TAKEN TO VINCE WHIBBS BUICK GMC CADILLAC (5651 PENSACOLA BLVD, PENSACOLA, FL 32505, 850-610-1851) WHERE IT WAS DIAGNOSED THAT THE DRAIN HOSE SHOULD BE CHECKED TWICE A YEAR FOR A WATER TEST TO PREVENT THE FAILURE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219167June 11, 2019
ELECTRONIC STABILITY CONTROL (ESC)
ABS STABILITY CODE (C0045) LEFT REAR WHEEL SPEED SENSOR ENCODER RING BROKEN. MILEAGE 96,020. REPLACED SPEED SENSOR ($28.71) AND REAR HUB ASSEMBLY ($188.54). LABOR ($420). THE BROKEN SENSOR AND HUB CREATED A NOTICEABLE AND SIGNIFICANT REDUCTION IN ACCELERATION. VEHICLE WOULD NEARLY STALL. MILEAGE 96,360 BEGAN RECEIVING SERVICE REAR AXLE CODE. NO NOTICEABLE PERFORMANCE PROBLEM, BUT A SLIGHT WHINING NOISE AT LOWER SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218860June 10, 2019
SERVICE BRAKES
BRAKES SUDDENLY GO TO FLOOR. CAUSING DELAY IN STOPPING. ALMOST HAD ACCIDENT. HAD BRAKES AND ROTORS REPLACED AND STILL LOSING BRAKES WITHOUT NOTICE. THEN THEY COME BACK. HAD SERVICED AND CHECKED AND THEY CAN'T FIND PROBLEM . HAS HAPPENED ON STRAIGHT DRIVING AND TURNING INTO DRIVEWAY NUMEROUS TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219076June 10, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
DRIVING STRAIGHT DOWN A TWO LANE ROAD IMMEDIATELY STARTED LOSING POWER. THE TC LIGHT AND ENGINE LIGHT CAME ON AND STAYED ON. ALSO, THE STABILITY SYSTEM CHECK CAME ON. TRY TO RESET BUT TESTED IT ACCORDING TO MANUAL AND AS BACKING OUT OF DRIVEWAY THE LIGHTS COME BACK ON AND STAY ON. PURCHASED VEHICLE IN APRIL 2017 AND ONE THING AFTER ANOTHER SEEMS TO HAPPEN. HOW DO I KNOW RECALLS HAVE BEEN FIXED? WHEN ON LOOK UP ON NHTSA SHOWS THERE ARE NO UNFIXED RECALLS BUT I BELIEVE THEY'VE NEVER BEEN FIXED. ALSO, AFTER RAINY DAYS IF YOU LIFT UP TAILGATE WATER COMES POURING OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219153June 10, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
THE VEHICLE SWITCHES TO STABILITRAC AND ABS AT THE SAME TIME CAUSING THE ENGINE TO NOT SHIFT INTO THE NEXT GEAR. THIS CAUSES THE TRANSMISSION TO BE OVER RAM AND I HAVE TO STOP THE VEHICLE COMPLETELY AND PUT IT INTO SPORT MODE AND MANUALLY SHIFT THE GEARS IN ORDER FOR IT TO SHIFT GEARS. THE VEHICLE IS IN MOTION AT THE TIME OF TRANSMISSION NOT SHIFTING CORRECTLY INTO THE NEXT RPM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218824June 9, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS VERY DIM AND GETTING WORSE, REPLACED BULBS AND IMPROVED FOR SHORT TIME. VERY UNSAFE TO DRIVE AT NIGHT. CADILLAC DEALERS WILL ONLY FIX IF I PAY FOR PARTS AND LABOR APPROX. $1,700.00 GM SHOULD BE MADE TO FIX THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218686June 8, 2019
EXTERIOR LIGHTING
PASSENGER HEAD LIGHT VERY DIM I HAVE REPLACED THE BULB BUT DID NOT FIX THE PROBLEM VERY DIFFICULT TO DRIVE AT NIGHT THERE WAS OR IS A CLASS ACTION LAWSUIT I WOULD LIKE FOR GM TO FIX THIS PROBLEM SINCE THEY ARE AWARE ANY HELP WOULD BE APPRECIATED. *TR CONSUMER STATED 2 EMAILS WERE SENT REGARDING PASSENGER SIDE HEALD LIGHT (VERY DIM). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218467June 7, 2019
UNKNOWN OR OTHER
CUE SYSTEM AND SCREEN FADING OUT. BOTTOM HALF OF SCREEN DOES NOT WORK. WARNING MESSAGE ON CONSTANTLY. UNABLE TO CLEAR IT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217989June 5, 2019
SERVICE BRAKES
THE BRAKES ARE SPONGY AND WOULD OFTEN TIME NEEDED TO BE DEPRESSED ALL THE WAY TO THE FLOOR TO WORK. VEHICLE HAD BRAKE CHANGED, MASTER CYLINDER REPLACED, AND ALL BRAKE FLUID AND MAINTENANCE COMPLETED, BUT THE PROBLEM WOULD OCCURS AGAIN AFTER 2 WEEKS. FURTHER ONLINE RESEARCH SHOWED THAT THOUSANDS OF OTHER CADILLAC SRX OWNERS ARE HAVING THE EXACT SAME PROBLEM, SOME LED TO SEVERE CRASHES. IT ALL APPEARED TO BE SIMILAR WITH MY PROBLEM WHEREAS THE BRAKES WOULD FAIL WITHOUT ANY WARNING, EVEN AFTER IT HAVE BEEN SERVICED. THE PROBLEM OCCUR AT RANDOM BUT ALSO WHEN GOING OVER SPEED BUMPS, AND MAKING TURNS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11218049June 5, 2019
AIR BAGS, SEAT BELTS, UNKNOWN OR OTHER
SRX WAS T-BONED AND AIRBAGS/SEATBELT RETRACTOR FAILED. SEVERE INJURIES TO CADILLAC DRIVER FROM UNLOCKED SHOULDER HARNESS AND ALL AIRBAGS FAILED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11218125June 5, 2019
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE USING THE REMOTE KEY FOB, THE HATCH FAILED TO OPERATE. THE HATCH HAD TO BE OPENED MANUALLY AND WOULD CLOSE INDEPENDENTLY. ON ONE OCCASION, THE HATCH CLOSED ON THE CONTACT'S HEAD, BUT THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LIFTGATE PUMP NEEDED TO BE REPLACED AND THE HYDRAULIC ARMS WERE LEAKING ON THE DRIVER'S SIDE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED AN UNKNOWN CADILLAC DEALER AND NOTIFIED THEM OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218169June 5, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
STABILITY TRACTION CONTROL AND ANTI-LOCK BRAKES AND CHECK ENGINE LIGHT WILL NOT GO OFF EVEN AFTER COMPUTER MODULE WHEEL BEARINGS 02 SENSORS WERE CHANGED WHILE DRIVING ON LOCAL CITY STREETS IN MOUNT VERNON NY WHILE TURNING THE ANTI LOCK BRAKES ENGAGES AND MAKES THE BRAKE PEDAL SHAKE AND THE STEERING WHEEL GETS TIGHT THIS HAS BEEN HAPPENING FOR ABOUT 2 YEARS NOW AND ONGOING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217533June 3, 2019
VISIBILITY/WIPER
LOW BEAM HEADLIGHTS ARE SO DIM THAT VISIBILITY AT NIGHT IS VERY LOW AND DANGEROUS TO DRIVE. NEW REPLACED PARTS RESULT IN SAME PROBLEM WITHIN FEW MONTHS AND CUSTOMER HAS TO PAY FOR REPLACEMENTS. PAYING FOR IT SINCE AUG 2018 AND PROBLEM STILL EXISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217387June 2, 2019
EXTERIOR LIGHTING
HEAD LIGHT LOW BEAMS ARE DANGEROUSLY DIM. IT IS VERY UNSAFE TO DRIVE THIS CAR AT NIGHT. SOMEONE IS GOING TO GET KILLED OR SERIOUSLY INJURED WITH THIS ISSUE. A RECALL FOR THIS SAFETY ISSUE IS IMMEDIATELY NEEDED TO SAVE LIVES. ALREADY CAME CLOSE TO AN ACCIDENT WHEN A TRUCK PULLED OUT IN FRONT OF US, WHILE DRIVING HOME. . HE COULD NOT SEE US. PLEASE TAKE THIS SERIOUSLY AND HELP US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11216966May 30, 2019
AIR BAGS, UNKNOWN OR OTHER
THIS CONCERNS THE AIRBAG WARNING SENCER LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210601May 29, 2019
SUSPENSION
THERE IS AN EXISTING RECALL FILED ON 9/19/2014 FOR THE 2014 CADILLAC SRX FOR A "POSSIBLE LOOSE REAR SUSPENSION TOE ADJUSTER LINK" WHICH CAN CAUSE LOSS OF VEHICLE CONTROL AND INCREASE THE RISK OF A CRASH. THE NHTSA CAMPAIGN NUMBER IS 14V571000. ON 5/21/19, I FIRST NOTICED THAT WHEN DRIVING DOWN THE HIGHWAY, MY CAR WOULD PULL TO THE LEFT QUITE A BIT, ALMOST AS IF IT WAS BEING HIT WITH A HIGH WIND GUST. THIS HAPPENED TWO ADDITIONAL TIMES DRIVING DOWN THE HIGHWAY THE FOLLOWING TWO DAYS. ON 5/28/19, I WAS NO LONGER ABLE TO DRIVE THE CAR IN A STRAIGHT LINE AS THE WHEEL WAS COCKED 45 DEGREES TO THE LEFT TO EVEN DRIVE STRAIGHT, THIS HAPPENED LESS THAN A MILE FROM HOME AND I MADE IT HOME SAFE. THE FOLLOWING DAY ON 5/29/19, ON THE WAY TO FIRESTONE TO HAVE THE CAR LOOKED AT, I COULD NO LONGER DRIVE OVER 25MPH AND THE LEFT FRONT AND REAR TIRES WERE COCKED OUT TO THE SIDE AND THE CAR APPEARED TO BE DRIFTING. I ALMOST WENT OFF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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