Cadillac SRX Complaints

3,266 consumer complaints on file.

#11210752May 29, 2019
EXTERIOR LIGHTING
HEADLIGHTS ARE TOO DIM. SAFETY HAZARD. MECHANICS SAY NOTHING I CAN DO EXCEPT TRY REPLACE THE ENTIRE HEADLIGHT AT $1500 EACH. AND, WHO KNOWS IF THIS WOULD WORK? THE HEADLIGHTS DO NOT WORK PROPERLY AND THIS IS A KNOWN PROBLEM WITH THIS MODEL. I CANNOT SPEND $3,000 AS THIS IS HALF THE VALUE OF THE CAR. THE HEADLIGHTS SHOULD BE REPLACED BY THE MANUFACTURER BECAUSE THIS IS A SAFETY HAZARD. I CANNOT DRIVE THE CAR AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210448May 28, 2019
EXTERIOR LIGHTING
EXTERIOR LIGHTING: THE HEAD LIGHT LOW BEAMS ON THIS VEHICLE ARE INFERIOR AND A SAFETY HAZARD. THEY DO NOT ILLUMINATE FAR ENOUGH IN FRONT OF THE CAR AND ARE NOT BRIGHT ENOUGH. I HAVE HIT SEVERAL CURBS AT NIGHT JUST BECAUSE YOU JUST CAN'T SEE THEM GOING AROUND CURBS OR AT INTERSECTIONS WITH THE LIGHTS ON THIS SUV. TALKED TO DEALER ABOUT REPLACEMENT WITH AUTO PART STORE HEADLAMPS, AND THE RESPONSE WAS IT WOULD VOID WARRANTY ON THE HEAD LIGHTS (BREAK THE SEAL) AND WOULD COST SEVERAL THOUSAND DOLLARS. AND WOULD NOT IMPROVE THE LIGHTING. LIKE OTHERS, I DRIVE WITH MY HIGH BEAMS ON, EVEN IN THE CITY SO I CAN SEE PEDESTRIANS AND CURBS. GM SHOULD RECALL THESE HEADLAMPS AND REPLACE FOR FREE BEFORE PEOPLE START GETTING KILLED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11209435May 23, 2019
SUSPENSION
THE 2014 CADILLAC SRX HAD 75K MILES ON THE ODOMETER, THE DRIVER EXPERIENCED A WOBBLE FEELING IN THE SUSPENSION OF THE CAR WHILE DRIVING ON THE HIGHWAY THEN HEARD A BANG AND THE CAR WENT OUT OF CONTROL AT HIGH SPEEDS. THE READ END OF THE CAR VEERED TO THE RIGHT. FORTUNATELY, NO OTHER CARS WERE ON THE ROAD AS THE CAR WENT ACROSS MULTIPLE LANES WHILE OUT OF CONTROL. THE DRIVER WAS ABLE TO PULL THE CAR OVER TO THE SIDE OF THE ROAD AND ONSTAR WAS CALLED FOR ASSISTANCE. THE CAR WAS TAKEN TO THE NEAREST CADILLAC DEAL WHO FOUND THAT THE REAR RIGHT ADJUSTER LINKS BROKE DUE TO THE THREADS WERE WORN. FOUND THAT RECALL 14V571000 RECALL DATE 9/19/2019 COMPONENT SUSPENSION: REAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209162May 22, 2019
POWER TRAIN, UNKNOWN OR OTHER, EXTERIOR LIGHTING
WHILE DRIVING THE VEHICLE IT STUMPS IN THE REAR AND ALSO JOLTS IN THE FRONTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209212May 22, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY 2013 CADILLAC SRX ARE TOO DIM TO DRIVE VEHICHLE AT NIGHT . THIS IS A KNOW PROBLEM AND SHOULD BE FIXED BY GM. I HAVE REPLACED BULBS BUT DID NOT HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209228May 22, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS HAVE BECOME SO DIM, DRIVING AT NIGHT IS VERY DIFFICULT WITHOUT USING THE HIGH BEAMS. USING HIGH BEAMS CREATES A SAFETY ISSUE FOR ONCOMING DRIVERS, SO THIS ISN'T AN OPTION. REPLACING THE HEADLIGHTS WITH OEM PRODUCTS IS A SHORT TERM FIX AS THE REPLACEMENT PRODUCT IS AS DEFECTIVE AS THE ORIGINAL. I'VE RESEARCHED THIS AND FOUND THIS IS A KNOWN PROBLEM ON CADILLAC SRX FROM 2010 TO 2015. GM HAS NOT ISSUED A RECALL TO RESOLVE THIS SAFETY HAZARD THEY CREATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208927May 21, 2019
EXTERIOR LIGHTING
HEADLIGHT FAILURE - REPLACED ONE SIDE FOR 1400.00 NOW HAVE TO REPLACE OTHER SIDE CONTACTED CADILAC AND WAS TOLD IT WAS NOT COVERED. I OWN A 2010 SRX BOUGHT IN FLORIDA AND IT IS COVERED. THIS IS A SAFETY ISSUE THAT GM SHOULD BE ACCOUNTABLE BEFORE INNOCENT LIVES ARS LOST DUE TO FAILURE OF HEADLAMPS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208943May 21, 2019
EXTERIOR LIGHTING
WE RECENTLY PURCHASED THIS CAR. WE LOVE IT, THE ONLY PROBLEM IS THE LOW BEAM HEADLAMPS. WE LIVE IN A VERY RURAL AREA, SO THERE ARE NO STREET LIGHTS OF ANY KIND IN OUR AREA. THE DEALERSHIP WHERE WE PURCHASED THE CAR FROM WERE VERY NICE AND REPLACED THE BULBS IN THE CAR AND IT DID NOT MAKE ONE BIT OF DIFFERENCE. THE LOW BEAMS ARE SO BAD THAT YOU CAN NOT SEE AT NIGHT, AT ALL. MY HUSBAND ALMOST HIT A TREE THE OTHER NIGHT BECAUSE HE COULD NOT SEE IT. THERE IS ALREADY A LAWSUIT WITH GM OVER THE HEADLAMP ISSUES IN CALIFORNIA AND FLORIDA FOR THE 2011-2015 SRX. WHILE GM IS CONCERNED WITH THEIR CUSTOMERS OR SO THEY SAY, THEY ARE NOT OFFERING ANY ASSISTANCE WITH FIXING THIS ISSUE BECAUSE THERE IS NO ACTIVE RECALL. TO ME THAT SAYS, "WE ARE NOT GOING TO SPEND ALL THAT MONEY ON RECALLS, WE WOULD RATHER PAYOUT ON WRONGFUL DEATH SUITS". WHICH IS CLEAR BY THE CLASS ACTION SUIT IN CALIFORNIA AND FLORIDA. MY QUESTION IS "HOW MANY PEOPLE HAVE TO DIE BEFORE A RECALL IS ISSUED OVER THE LOW BEAM HEADLAMPS"?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208480May 19, 2019
EXTERIOR LIGHTING
MY LOW BEAM HEADLIGHTS DO NOT PRODUCE ENOUGH LIGHT TO DRIVE SAFELY AT NIGHT. ONE LIGHT SEEMS TO BE A LITTLE WORSE THAN THE OTHER ONE. THEY ARE DEFINITELY UNSAFE. IT SEEMS THIS IS A COMMON COMPLAINT WITH THESE VEHICLES. SOMETHING MUST BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208264May 17, 2019
ELECTRICAL SYSTEM
CUE INFOTAINMENT SYSTEM TOUCH SCREEN MALFUNCTIONS CAUSING DRIVER DISTRACTION AS WELL AS DISCOMFORT . HEATING , NAVIGATION AND RADIO FUNCTIONS OPERATE ERRATICALLY WITHOUT WARNING AS IF THE SCREEN IS DETECTING A FINGER PRESSING IT AND CAN NOT BE OVERRIDDEN . THIS IS A DRIVING SAFETY ISSUE ESPECIALLY HERE IN THE MIDWEST WHERE A WEATHER ADVISORY COULD VERY WELL BE MISSED OR THE HEATING AND AIR COULD CAUSE THE WINDSHIELD TO FOG UNCONTROLLABLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208321May 17, 2019
EXTERIOR LIGHTING
LOW BEAM HEAD LIGHTS ARE VERY DIM. I HAVE PULLED OVER TO LOOK AT THE HEAD LIGHTS TO SEE IF THEY WERE EVEN WORKING. I CANNOT DRIVE IT AT NIGHT AS I CANNOT SEE. IF I MUST DRIVE IT, I HAVE TO USE THE HIGH BEAMS AND ONCOMING TRAFFIC CONTINUALLY FLASH THEIR BRIGHTS AT ME. THIS VEHICLE IS SUPER DANGEROUS WHILE DRIVING AT NIGHT. NO HELP FROM CADILLAC DEALERSHIP. I FIRST NOTICED THIS ABOUT A YEAR AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208359May 17, 2019
EXTERIOR LIGHTING
HEADLIGHTS ARE EXTREMELY DIM AND BASICALLY UNUSABLE UNLESS THE BRIGHTS ARE ON. I ALSO HAVE CONDENSATION IN THE PASSENGER SIDE HEADLIGHT FIXTURE. THIS CAUSES THE LIGHTS TO BE EVEN MORE DIM COMING FROM THAT HEADLIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207672May 15, 2019
SERVICE BRAKES
VEHICLES BRAKE PEDAL WILL RANDOMLY LOSE PRESSURE AND GO TO THE FLOOR. HAD TO PUMP BRAKES IN ORDER FOR IT TO GO TO A ROLLING STOP. HAD THE VEHICLE SERVICED AND AT FIRST THEY COULDN'T FIND ANYTHING WRONG BECAUSE THE PRESSURE BUILT BACK UP HOWEVER WHEN HE TOOK IT FOR A DRIVE THE LAST TIME THE MECHANIC ALMOST GOT IN AN ACCIDENT. THEY REPLACED THE MASTER CYLINDER HOWEVER IT DID THE SAME THING ABOUT A MONTH LATER. SOMETHING NEEDS TO BE DONE REGARDING THIS ISSUE WITH THIS VEHICLE AS THERE ARE SEVERAL COMPLAINTS REGARDING THE EXACT SAME THING WITH OWNER OTHER OWNERS. SOMEBODY'S GOING TO EVENTUALLY GET KILLED. IM THINKING ABOUT TRADING MY VEHICLE IN FOR THIS VERY REASON AND BECAUSE THERE HAS BEEN NO ACTION TAKEN WITH THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207913May 15, 2019
EXTERIOR LIGHTING
HEADLIGHTS ON 2011 CADILLAC SRX ARE CONSTANTLY FILLING UP WITH CONDENSATION. THIS CAUSES UNEVEN HEADLIGHTS AND REDUCES VISIBILITY PUT DRIVER AND PASSENGER AT RISK OF UNDUE INJURY INCLUDING DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207923May 15, 2019
EXTERIOR LIGHTING
HEADLIGHTS EXTERIOR HOUSING UNITS WEAR OUT OR DETERIORATE ALLOWING MOISTURE TO ACCUMULATE AND CONDENSE FROM THE AIR THAT FLOWS THROUGH THEIR VENTS.I CANT SEE AT NIGHT AND ITS A SAFETY ISSUE FOR ME AND MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207428May 14, 2019
EXTERIOR LIGHTING
I RECENTLY PURCHASED A 2012 CADILLAC SRX. WHEN DRIVING IT AT NIGHT WITH MY LOW BEAMS ON I CAN BARELY SEE THE ROAD AHEAD, I HAD THE BULBS CHANGED , BUT THE SITUATION IS STILL THE SAME. I HAVE TO DRIVE WITH MY HIGH BEAMS ON. WHICH I WAS ALL MOST RECEIVED A TICKET FOR, UNTIL I EXPLAINED THE PROBLEM TO THE OFFICER. DOING FURTHER RESEARCH I FOUND THAT THIS HAS BEEN AN ONGOING PROBLEM WITH THIS VEHICLE , AND THAT NOTHING HAS BEEN DONE ABOUT BY GM OR THE GOV. I REFRAIN FROM DRIVING AT NIGHT BECAUSE OF THIS WHICH MAKES IT VERY INCONVENIENT .THIS IS DEFINITELY A SAFETY ISSUE AND SHOULD BE ADDRESSED AS SUCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207468May 14, 2019
FUEL/PROPULSION SYSTEM, SERVICE BRAKES
TWICE AFTER RUNNING OVER BUMPS, IMMEDIATELY FOLLOWING THE BUMP, THE BRAKES NEED TO BE DEPRESSED ALL THE WAY TO THE FLOOR IN ORDER TO ENGAGE THE BRAKE. ALSO, ON OCCASION, CAR TAKES A FEW SECONDS TO ACCELERATE WHEN PRESSING THE ACCELERATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206768May 10, 2019
UNKNOWN OR OTHER
HEAD LIGHTS GET MOISTER IN HOUSING AND FILL BALAST UP WITH WATER SORTS OUT HEAD LIGHT SAFTY HAZARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206800May 10, 2019
EXTERIOR LIGHTING
HEADLAMPS ARE DIM AND ONE BURNT OUT. WHEN TOOK TO THE DEALER THEY WERE LEAKING AND ALLOT OF MOISTURE IN THE HEADLAMP ASSEMBLY. AFTER INVESTIGATING THIS HAS BEEN AN ONGOING ISSUE WITH THIS CAR. 2012 SRX. GM NEEDS TO TAKE RESPONSIBILITY FOR THIS ISSUE. T HAS SETTLED SAME PROBLEM IN CALIFORNIA AND FLORIDA. THIS HAPPENED IN MOTION AND WAS HARD TO SEE THE ROAD. VERY DANGEROUS IF BOTH WOULD HAVE WENT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206822May 10, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT DURING EVENING HOURS THERE WAS POOR TO NO VISIBILITY WITH THE DAY TIME RUNNING LIGHTS. THE DEALER COURTESY CHEVROLET IN BROUSSARD (1345 EVANGELINE THRUWAY, BROUSSARD, LA 70518, (337) 347-8984) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT DUE TO THE CLOUDINESS OF THE LENS THAT THE HEAD LAMP ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AS THE CONTACT FELT THE FAILURE WAS A MANUFACTURER DEFECT WITH THE LENS, LIGHT FIXTURE, AN INTERNAL ELECTRICAL PROBLEM WHICH SHOULD HAVE A RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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