Cadillac SRX Complaints

3,266 consumer complaints on file.

#11194232April 5, 2019
SUSPENSION
THE FRONT SUSPENSION WAS MAKING A LOT OF LOUD NOISE, ESPECIALLY WHEN DRIVING OVER ANY BUMPS. I TOOK IT TO THE LOCAL CADILLAC DEALERSHIP AND WAS TOLD THERE ARE NO LUBRICATION FITTING ON THE FRONT SUSPENSION OF THE 2010 SRX AND IT HAD SERIOUSLY WORN OUT TIE ROD ENDS AND CONTROL ARM AND THEY NEEDED TO BE REPLACED IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194243April 5, 2019
EXTERIOR LIGHTING
THE NORMAL HEADLIGHTS (NOT THE HIGH BEAMS) ARE SO, SO, SO DIM EVEN WITH BRAND NEW BULBS, THE CAR IS INCREDIBLY DANGEROUS TO DRIVE AT NIGHT. ALMOST CAUSED 2 ACCIDENTS. THIS IS A KNOWN PROBLEM OF THE HEADLIGHT ASSEMBLY HOUSING WHICH DETERIORATES ON THE INSIDE (PRESUMABLY CAUSED BY THE MOISTURE GETTING IN AND RUINING THE INSIDE OF THE HOUSING SO THAT VERY LITTLE LIGHT FROM THE BULBS CAN MAKE IT OUT). DO A GOOGLE SEARCH. THERE ARE HUNDREDS OF CUSTOMERS EXPERIENCING THIS SAME EXACT ISSUE. SPOKE TO CADILLAC AND THEY SAID THEY ARE ONLY FIXING IT FOR PEOPLE IN CA AND FL (THEY WERE SUED FOR THIS ISSUE IN BOTH THOSE STATES) BUT REFUSE TO HELP ANYONE FROM ANY OTHER STATE. SOMEONE IS GOING TO DIE IN AN ACCIDENT. THIS IS EXTREMELY, EXTREMELY DANGEROUS SITUATION. THERE ARE ALSO YOUTUBE VIDEOS SHOWING IT AND PAGES AND PAGES OF FORUM POSTS ABOUT IT FROM PEOPLE WHO ALMOST DIED BECAUSE OF IT. I HOPE NHTSA AND/OR GM DOES THE RIGHT THING BEFORE LIVES ARE LOST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193926April 4, 2019
EXTERIOR LIGHTING
I NOTICED THAT THE HEADLIGHTS ON MY 2015 CADILLAC SRX BECAME EXTREMELY DIM AROUND JULY OF 2018. IT IS VERY HARD TO SEE WELL WHEN DRIVING AT NIGHT, AND IT IS A HAZARD!! I MENTIONED THE PROBLEM WITH THE LIGHTS BEING DIM WHEN I WENT IN FOR AN OIL CHANGE AT THE DEALERSHIP, BUT I WAS TOLD THERE WAS NOTHING THEY COULD DO TO FIX THE PROBLEM. AT THE NEXT OIL CHANGE, I AGAIN COMPLAINED ABOUT THE DIM LIGHT PROBLEM. THE DEALERSHIP REPLACED THE HEADLIGHTS WITH NEW CADILLAC BULBS (UNDER WARRANTY), BUT THAT DID NOT FIX THE PROBLEM. THEN, ATER MORE COMPLAINING TO THE DEALERSHIP, I CONTACTED CADILLAC. CADILLAC SUGGESTED THAT THE DEALERSHIP CHANGE THE CADILLAC BULBS (NO LONGER UNDER WARRANTY) WITH AFTER MARKET BULBS. THOSE BULBS ALSO DID NOT FIX THE PROBLEM!!! I AM VERY UNHAPPY, AND AM STILL DRIVING AROUND WITH DANGEROUSLY DIM LIGHTS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193516April 3, 2019
EXTERIOR LIGHTING
I HAD AN ACCIDENT DUE TO THE LOW BEAM LIGHTS ON MY 2012 CADILLAC SRX. IT WAS STILL DARK AT 5:30AM WHEN I FAILED TO SEE THE OUTER ROAD TURNED WHICH CAUSED ME TO COLLIDE WITH A CURB AND BECOME AIRBORNE. THIS ACCIDENT CAUSED 3 BLOWN OUT TIRES AND 2 RUINED RIMS. THIS COST ME $1700 AND IT WAS ALL CAUSED BY THE EXTREMELY DIM LOW BEAM HEADLIGHTS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11194014April 2, 2019
POWER TRAIN, UNKNOWN OR OTHER
THIS COMPLAINT IS A CONTINUATION OF COMPLAINT BIN23-53927 AND DESCRIBES THE FINDINGS OF THE TRANSMISSION DISASSEMBLY. DISASSEMBLY WAS DELAYED DUE TO MEDICAL TREATMENT UNRELATED TO THIS INCIDENT. TRANSMISSION FAILED SUDDENLY IN HIGH VOLUME "RUSH" HOUR TRAFFIC. TORQUE WAS LOST JUST BEFORE AN EXIT ALLOWING THE VEHICLE TO EXIT WITHOUT POWER HOWEVER THE VEHICLE STOPPED IN MIDDLE LANE OF A SERVICE ROAD. ON COMING VEHICLES HAD TO BRAKE BEHIND THE VEHICLE. SUDDEN TRANSMISSION FAILURE IN HEAVY HIGH SPEED TRAFFIC PRESENTS A HIGH RISK OF REAR COLLISION WITH MULTIPLE VEHICLES AND INJURY. FURTHERMORE, IF THE TRANSMISSION FLUID PUMP HAD NOT FAILED, THE TRANSMISSION COULD HAVE LOCK-UP OR EXHIBITED HIGH SPEED DOWN SHIFTING, DUE TO FAILURE OF OTHER PARTS. THIS INCIDENT SHOULD NOT BE DISMISSED BECAUSE THERE WAS NO ACCIDENT OR PERSONAL INJURY. SOME MOTHER WITH CHILDREN COULD EASILY HAVE A DIFFERENT OUT COME ON A CROWDED LARGE CITY HIGHWAY. NO COMPUTER CODES WERE DISPLAYED. 5LTE-40 5-SPEED AUTOMATIC TRANSMISSION. DISASSEMBLY OF THE TRANSMISSION REVEALED EXCESSIVE METAL PARTICLES AND DEBRIS. THE TRANSMISSION FLUID PUMP FAILED WHICH CAUSED LOSS OF TORQUE DUE TO INADEQUATE FLUID LEVELS IN THE TORQUE CONVERTER. CLOGGING OF THE FLUID "PICK-UP" FILTER ALSO PROBABLY CONTRIBUTED TO REDUCED FLUID FLOW AND FAILURE OF THE FLUID PUMP. A NON-METALLIC WASHER WAS FOUND TO HAVE DISINTEGRATED, ALLOWING FRAGMENTS TO CIRCULATE IN THE TRANSMISSION. THE WASHER SEPARATED 2 SPLINED DRUMS. DISINTEGRATION OF THE WASHER ALLOWED EXCESSIVE MOVEMENT AND CONTACT OF THE DRUMS. RECOMMEND GMC BE CONTACTED TO OBTAIN THEIR COMMENT ON FAILURE OF THESE TRANSMISSIONS, AS WELL AS STATISTICAL REVIEW OF INCIDENT REPORTS TO DETERMINE IF FAILURES ARE STATISTICALLY GREATER THAN IN THE AUTOMOTIVE INDUSTRY, IN GENERAL. THE 5LTE-40 AND OTHER TRANSMISSIONS HAVE NO TRADITIONAL "DIP STICK" TO MEASURE TRANSMISSION FLUID LEVEL AND CONTAM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193376April 2, 2019
EXTERIOR LIGHTING
THE CARS LOW BEAM HEADLIGHTS ARE SO DIM YOU CAN NOT SEE AT NIGHT. I HAVE REPLACED BULBS WITH THE BRIGHTEST ON THE MARKET WITH NO CHANGE IN INTENSITY. IF THE CAR IS DRIVEN AT NIGHT IT MUST BE DRIVEN WITH THE HIGH BEAMS ON AT ALL TIMES (WHICH IS ANOTHER SAFETY ISSUE IN ITSELF). THERE APPEARS TO BE NO FIX FOR THIS ISSUE OUTSIDE A TOTAL REDESIGN OF THE LIGHTING SYSTEM. THIS IS A SAFETY ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192907April 1, 2019
UNKNOWN OR OTHER
THE HATCH BACK DOOR WILL OPEN WHEN YOU EXIT OR ENTER THE VECHILE ON ITS ON, SITTING STILL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192908April 1, 2019
AIR BAGS, UNKNOWN OR OTHER
I WAS INVOLVED IN AN ACCIDENT, I RAN INTO A VEHICLE THE DAMAGE WAS TO THE FRONT OF THE CAR . THE AIRBAGS DIDNT DEPLOY OR THE SENSORS OF THE FRONT OF MY CAR DID NOT GO OFF EITHER.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11192909April 1, 2019
EXTERIOR LIGHTING
HEADLIGHTS ARE VERY DIM. DEALER JUST REPLACED HEADLAMP ASSEMBLIES COSTING ME APPROXIMATELY $1,800. NO IMPROVEMENT. THE LIGHTS ARE SO DIM, MY TEENAGE DAUGHTER CANNOT DRIVE ON REMOTE HIGHWAYS DUE TO THE HEADLIGHTS NOT PROVIDING A SAFE LEVEL OF ILLUMINATION. GM NEEDS TO FIX THIS PROBLEM. IT IS UBIQUITOUS AMONG SRX OWNERS. VERY UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192910April 1, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE ATTEMPTING TO SWITCH GEARS, THE VEHICLE JOLTED AND TOOK EXTRA TIME TO SHIFT INTO GEAR. ALSO, THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 12,191.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192911April 1, 2019
EXTERIOR LIGHTING
UNSAFE TO DRIVE AT NIGHT - THE LOW BEAMS ON THIS CAR AS SO DIM THAT YOU CANNOT DRIVE IT SAFELY AT NIGHT. CADILLAC REFUSES TO ACCEPT THERE IS AN ISSUE. MULTIPLE CLASS ACTION LAWSUITS HAVE BEEN LAUNCHED AND THIS SAME COMPLAINT IS ALL OVER THE INTERNET.I CAN'T UNDERSTAND WHY NHSTA HASN'T LOOKED INTO THIS PROBLEM SINCE IT PRESENTS DANGEROUS SITUATION AND AFFECTS MULTIPLE CADILLAC MODELS FRO 2010 TO 2015. PLEASE LOOK INTO THE OBVIOUS SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192790March 31, 2019
EXTERIOR LIGHTING
THE HEADLIGHT EXTREMELY DIM WHEN DRIVING AT NIGHT MADE THE CAR SO DANGEROUS WHEN DRIVING AFTER DARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192414March 29, 2019
EXTERIOR LIGHTING
HEADLIGHTS ARE VERY DIM. REPLACED NUMEROUS TIMES WITH HIGHER LUMEN BULBS BUT REMAINS DIM. DEALER HAS NO IDEA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192473March 29, 2019
EXTERIOR LIGHTING
DIMS ARE SO DIM YOU CAN'T SEE. NEED TO DRIVE ON HIGH BEAMS AT ALL TIMES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192005March 27, 2019
EXTERIOR LIGHTING
TAKATA RECALL THE HIGH AND LOW BEAM HEADLIGHTS ARE SO DIM AT NIGHT DRIVING. IT'S VERY DANGEROUS BECAUSE YOU CAN HARDLY TO HALF CAR LENGTH IN FROM OF YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191585March 26, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
FRONT EXTERIOR LIGHTS ARE TOO DIM TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191587March 26, 2019
ELECTRICAL SYSTEM
THE DISPLAY ON THE RADIO KEEPS FLICKERING AND YOU CAN SWITCH BETWEEN THE APPLICATIONS... FROM RADIO TO NAVIGATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191762March 26, 2019
ENGINE
TIMING CHAIN!!!! ONLY HAD THIS TRUCK UNDER 2 YEARS 2010 CADILLAC SRX I GO TO THE MECHANIC SHOP HE TELLS ME IT'S A CRANK SHAFT SENSOR HE FIXES IT ENGINE LIGHT STILL ON HE DOES SOME MORE CHECKING THEN BOOM!!! IT'S THE TIMING CHAIN WHEN BIG THINGS LIKE THIS GO WRONG IT SHOULD DEFINITELY NOT BE OUT OF THE PURCHASERS POCKET IT SHOULD BE OUT OF THE MANUFACTURERS POCKET THIS IS RIDICULOUS ESPECIALLY WHEN YOUR STILL PAYING ON THE VEHICLE I'LL NEVER IN MY LIFE OWN A CADILLAC AGAIN OR ANYTHING MADE BY THIS COMPANY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191311March 25, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO WORLEY AUTO SALES (5042 PRINCETON GLENDALE RD, LIBERTY TOWNSHIP, OH 45011, (513) 737-8677), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191400March 25, 2019
EXTERIOR LIGHTING
LOW BEAM DOES NOT PRODUCE ENOUGH LIGHT TO SAFELY DRIVE AT NIGHT. HIGH BEAMS ARE FINE. HAVE REPLACED BULB BUT DOES NOT WORK. VERY DANGEROUS DRIVING AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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