Cadillac SRX Complaints

3,266 consumer complaints on file.

#11230605July 9, 2019
EXTERIOR LIGHTING
MOISTURE GETS INTO THE HEADLIGHT ENCLOSURES THROUGH CONDENSATION AND/OR RAIN IMPEDING THE HEADLIGHT BRIGHTNESS AND DISTANCE MAKING IT HARD TO DRIVE AT NIGHT. THIS HAS BEEN REPORTED BY NUMEROUS CONSUMERS. THE DESIGN OF THE HEADLIGHT ENCLOSURE IS FLAWED ALLOWING MOISTURE FROM THE HOOD AND FRONT FENDERS TO RUN DOWN THE REAR OF THE HEADLIGHT ENCLOSURE AND ENTER THE ENCLOSURE THROUGH THE SEAM THAT FAILS ON THE REAR OF THE HEADLIGHT ENCLOSURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230164July 8, 2019
EXTERIOR LIGHTING
WHEN I AM DRIVING IN THE DARK BOTH OF MY HEADLIGHTS ARE EXTREMELY DIM ESPECIALLY ON THE INTERSTATE. I AM UNABLE TO SEE SHORT DISTANCES IN FRONT OF ME AND IT HAS BECOME A SAFETY ISSUE. I HAVE HAD THE BULBS REPLACED TWICE WITH DIFFERENT TYPES OF BULBS AND IT DID NOT HELP AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230026July 8, 2019
EXTERIOR LIGHTING
DEFECTIVE HEADLIGHT ASSEMBLY LEADING TO MOISTURE BUILD UP. THE MOISTURE BUILDUP IN THE HEADLIGHT ASSEMBLY LEADS TO REDUCED LIGHTING AND EVENTUALLY THE ENTIRE HEADLIGHT ASSEMBLY BURNS OUT LEAVING THE CAR OWNER WITH NO LIGHTS. I JUST HAD THE DRIVER SIDE HEADLIGHT ASSEMBLY REPLACED AS MY LIGHTS WENT OUT AT NIGHT WHILE DRIVING IN FEBRUARY 2019. MOISTURE IS ALREADY BUILDING IN THE NEW HEADLIGHT WHICH WILL MOST LIKELY FAIL AGAIN. NOW THE PASSENGER SIDE HEADLIGHT WENT OUT ON 07/04/2019 REQUIRING REPLACEMENT. THE MOISTURE BUILD UP IN THE HEADLIGHT AFTER HEAVY RAINS REGARDLESS IF THE VEHICLE IS STATIONARY OR MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229795July 6, 2019
UNKNOWN OR OTHER, EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHT LENS IS FROSTED OVER PREVENTING HEADLIGHTS FROM PROJECTING LIGHT AT NIGHT. I HAVE OTHER VEHICLES FLASH LIGHTS AT ME ON APPROACH. I WAS WARNED ON A RECENT TRIP TO NEW MEXICO, BUT DID NOT GET A TECKET FOR NOT HAVING HEADLIGHTS. LOCAL GM/CADILLAC DEALER TOLD ME THAT THEY COULD NOT DO ANYTHING. I DONT DRIVE AT NIGHT AS NO LOW BEAM HEADLIGHTS. I BOUGHT AND REPLACED WITH STRONGER LOW BEAM BULBS, BUT THIS DID NOT HELP. PLEASE ISSUE A CS EASE AND DESIST STOPPING CADILLAC SALES IN THE US UNTIL THIS SAFET DEFECT IS CORRECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229576July 5, 2019
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS MOISTURE IN THE HEADLAMP ASSEMBLIES, WHICH CAUSED THE HEADLIGHTS TO GO OUT. THE CONTACT HAD TO UTILIZE THE HIGH BEAMS FOR VISIBILITY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO KEYSER CADILLAC (716-568-7045, LOCATED AT 4130 SHERIDAN DR, WILLIAMSVILLE, NY 14221) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 47,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229405July 4, 2019
EXTERIOR LIGHTING
LOW BEAMS SO DIM YOU CAN'T SEE AT NIGHT. DEALER REPORTED YES IT IS A PROBLEM, YOU WILL HAVE TO REPLACE ENTIRE HEADLIGHT WITH NON DEALER LED HEADLIGHT TO RESOLVE. TRIED TO SEND ME TO HIS SONS SHOP TO RESOLVE PROBLEM. I HAVE REPLACED THE BULBS WITH NEW BULBS WHICH DID NOT RESOLVE. I HAVE TO DRIVE WITH HIGH BEAMS TO SEE AT NIGHT. THIS IS A MAJOR SAFETY ISSUE. PURCHASED CAR IN 2018 AND AFTER RESEARCHING PROBLEM SEE IT IS A PROBLEM WITH ALL SRX NOT JUST MINE. CADILLAC DEALER WON'T REPAIR/REPLACE OR FIX PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229214July 3, 2019
EXTERIOR LIGHTING
CADILLAC SRX LOW BEAMS LIGHTS ARE EXTREMELY DIM. PROVIDES VERY LITTLE VISIBILITY AT NIGHT. IT ALMOST LOOKS LIKE THE CAR IS RUNNING ON DAY LIGHTS ONLY, EVEN THOUGH THE LOW BEAMS ARE ON. IT IS EXTREMELY DANGEROUS AND NEEDS TO BE REMEDIED ASAP. I HAVE HAD THE BULBS TESTED AND THE MECHANIC SAYS THEY ARE FINE. IT IS JUST THE WAY THEY ARE PLACED IN THE VEHICLE. I AM TERRIFIED TO DRIVE AT NIGHT, BUT THIS IS MY ONLY VEHICLE AND I DO NOT HAVE THE FUNDS TO REPLACE IT RIGHT NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229030July 2, 2019
EXTERIOR LIGHTING
THE LOW BEAM HEAD LIGHTS OR VERY DIM CAN NOT SEE AT NIGHT DRIVING , IT REALLY BAD I LIVE IN SOUTH CAROLINA WE DON'T HAVE MANY STREET LIGHT ON OUR ROADS. I WISH SOMEONE WOULD DRIVE THESE CARS THAT ON THE BAD LIGHT LIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228601July 1, 2019
EXTERIOR LIGHTING
DRIVERS SIDE HEADLIGHT IS TO DIM CAUSING LOW VISIBILITY AT NIGHT. UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228632July 1, 2019
VISIBILITY/WIPER, EXTERIOR LIGHTING
HEADLIGHTS ARE GETTING EXTREMELY DIMMED AND NOW YOU CAN'T EVEN TELL IF THEY ARE ON VEHICLE IS UNDERIVABLE AT NIGHT TIME. I HAVE COMPLAINED MANY TIMES DIRECTLY TO CADILLAC CUSTOMER CARE BUT NO ONE CARE. DEALERSHIP SHIPS WANTS 1500.00 PER LIGHT TO REPLACE THEM. THERE SHOULD HAVE BEEN THE RECALL LONG TIME AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228502June 30, 2019
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS DO NOT PUT OUT ENOUGH LIGHTING UPON THE ROAD TO SAFELY NAVIGATE AT NIGHT. I HAVE REPLACED THE BULBS, BUT THAT DIDN'T HELP ANY. I HAVE ALSO INSTALLED A SET OF AFTERMARKET FOG LIGHTS WHICH HELPS A LITTLE BIT, BUT NOT SO MUCH WHEN IT IS RAINING OR WHEN ENCOUNTERING GLARING LIGHTS FROM ONCOMING TRAFFIC. I HAVE READ THAT IF YOU BUY AND REPLACE THE ENTIRE LENS ASSEMBLY THAT WILL FIX THE ISSUE OF WATER LEAKS INTO THE ASSEMBLY, BUT MINE DON'T LOOK LIKE THERE HAS BEEN ANY MOISTURE INSIDE. THE AVERAGE COSTS OF THAT ENTIRE PART IS OVER $300 EACH. THE PROBLEM SEEMS TO BE THAT THE ROUND LENS WITHIN THE ASSEMBLY APPEARS TO BE A MAGNIFYING-TYPE LENS THAT RESEMBLES THE TYPE OF PRIVACY GLASS COMMONLY USED FOR SHOWER DOORS AND WINDOWS. I DRIVE WITH THE HIGH BEAMS ON UNTIL CHALLENGED BY ONCOMING TRAFFIC, BUT THEN WHEN I RESPOND ACCORDINGLY I MUST COME ALMOST TO A COMPLETE STOP OR RISK LEAVING THE ROAD ALTOGETHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228266June 28, 2019
UNKNOWN OR OTHER
11057 RECALL. AC COMPRESSOR NOT WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222818June 26, 2019
EXTERIOR LIGHTING
SINCE PURCHASING THE CAR USED WITH 36K MILES ON IT THE HEADLIGHTS HAVE BECOME PROGRESSIVELY DIMMER, TO THE POINT WHERE THE CAR IS NO LONGER SAFE TO DRIVE AT NIGHT. UPON FURTHER RESEARCH THIS IS A COMMON PROBLEM WITH THESE CARS AND IS A FLAW IN THE DESIGN. CADILLAC WANTS 1200 TO FIX THEM, AND REFUSES TO ACKNOWLEDGE THAT THIS IS A MAJOR SAFETY ISSUE ON THEIR VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222517June 25, 2019
VISIBILITY/WIPER
LAST YEAR IN 2018 TOOK MY CAR IN TO GM AND THEY COULD NOT FIND ANY THING WRONG WITH MY ISSUE OF CAR CADILLAC 2011 SRX AND FOUND THROUGH WEB SIT THAT THIS SERIES OF VEHICLES HAD A RECALL AND THE BLOWER SYSTEM FOR THE DEFROST SYSTEM, AND MY CAR IS HAVING THE SAME EXACT ISSUES AND CADILLAC WILL NOT FIX IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222140June 24, 2019
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
ACCELERATING IS STALLED. ENGINE IS GOES INTO A PULL AND TUG MODE IN ENGINE. CANT GET IN RPM SPEED IN PEDAL. ENGINE IS HEAVY. BRAKE PEDAL BECOMES STIFFENS AND SLIGHT BRAKE MAKES SRX STOP SUDDENLY. ALL THIS IS HAPPENING WHILE ON HIGHWAY AND CITY DRIVING IN WITH THE VEHICLE IN MOTION . ALSO I'VE TAKING THE SRX IN FOR DIAGNOSTICS SEVERAL TIMES. AND NO CODE ARE FOUND TO REPORT ON THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222230June 24, 2019
EXTERIOR LIGHTING
WHEN DRIVING AT NIGHT THE LOW BEAMS ARE VERY DIM. I HAVE TO DRIVE WITH THE HIGH BEAMS OTHER WISE I CANNOT SEE THE ROAD. OTHER DRIVERS GET UPSET BUT I CANT USE THE VEHICLE AT NIGHT. LIGHTS ARE ON BUT VERY DIM. I HAD DEALER INSPECT AND HE SAID THE FOCUSING LENS GET DESTORTED AND THE LIGHT DOESN'T GO THROUGH. COST WOLD BE OVER $1800 AND NOT PERMENANTLY FIX THE DEFECTIVE FOCUSING LENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221878June 22, 2019
POWER TRAIN
THE VICHECLE IS JUMPING WITH A SUDDEN KICK WHEN SLOWING DOWN AND BRAKING. THIS WILL HAPPEN WHEN DRIVING TO WORK IN BUMPER TO BUMPER TRAFFIC AS WELL AS ROUTINE NAVIGATION LOCALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221709June 21, 2019
SERVICE BRAKES
WENT TO STOP ON FOUR SEPARATE OCCASIONS (SO FAR) AND MY BRAKE PEDDLE WENT TO THE FLOOR. HAD TO RUN OUT OF MY LANE TO MISS THE CAR IN FRONT OF ME......VERY DANGEROUS!!! MILEAGE 134,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221554June 20, 2019
POWER TRAIN
ENGINE RPMS REV ABRUPTLY BETWEEN 3K - 4K DURING SHIFTS. MOSTLY HAPPENING IN 1ST-3RD GEAR. THIS HAPPENS DURING ANY CONDITION WHERE MY VEHICLE IS ACCELERATED MODERATELY OR HIGHER. DURING LIGHT ACCELERATION IT IS LESS NOTICEABLE BUT WILL STILL SPIKE RPMS DURING SHIFTS. IT HOVERS AROUND 3K - 4K RPM BEFORE SHIFTING. WHAT IT FEELS LIKE UNDER ACCELERATION IS LIKE THE TRANSMISSION WENT INTO NEUTRAL FOR A FEW SECONDS THEN BACK INTO GEAR OR INTO NEXT GEAR UNDER HEAVIER ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221571June 20, 2019
VISIBILITY/WIPER
DEFROST SYSTEM WHEN IT IS REQUIRED IT MAY DECREASE THE DRIVERS VISIBILITY AND RESULTS IN A CRASH. MORE OR LESS IT WORKS WHEN IT WANTS TO NOT WHEN IT IS NEEDED TOO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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