Cadillac SRX Complaints

3,266 consumer complaints on file.

#11244964August 19, 2019
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
TAKATA RECALL ABOUT 2 WEEKS AGO, I NOTICE WHILE DRIVING THAT I'M LOOSING THE ACCELERATION. THE FRONT GAUSR OF RPM IS NOT CONSISTENT. WE CAN FEEL THE ENGINE IS HAVING TROUBLE GOING FORWRD EVRY TIME I PUNCH IN THE GAS PEDAL. MY PASSANGER AND I CAN FEEL THE ACCELERATION BIT CHOCKING. SO, I BROUGHT IT SOME MECHANICS & THEY SAYS POSSIBLE TIME CHAIN PROBLEM. THEY DIAGNOSE THE CAR AND HERE SOME OF THE CODE CAME OUT. P0011, P0014, P0016, P0018, P0021. AT FIRST, THEY THOUGHT OF CHANGING THE CAMSHAFT SENSORS AND CRANKSHAFT SENSORS MAYBE IT WOULD RESOLVE THE PROBLEM BUT IT DIDN'T. THEY SUGGEST TO CALL THE CADILLAC DEALER POSSIBLE FOR RECALLS. I DRIVE MY CAR DAILY TO WORK, FROM MERCED TO LATHROP, THAT'S ABOUT 120 MILES BACK AND FORT. I USED TO DRIVE MY CAR FROM MERCED TO FREMENT FROM THE PAST 4YEARS EVERYDAY BUT I GOT TRANFER TO LATHROP ABOUT 2 YEARS NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244281August 15, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE RETAINED MOISTURE IN BOTH HEADLIGHT UNITS, WHICH AFFECTED THE BRIGHTNESS OF THE HEADLIGHTS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED FRANK KENT CADILLAC (3500 W LOOP 820 S, FORT WORTH, TX 76116, 817-385-1736) AND RECEIVED A QUOTE FOR THE REPAIRS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244273August 15, 2019
SERVICE BRAKES
THE BULLETIN #PIC5692D NEEDS TO BE A RECALL -WITH THE GM BRAKE PEDAL NOT RELEASING -FIRE HAZZARD TO BRAKES AND WHEELS FROM DRAGGING -1 TIRE CAUGHT ON FIRE- BRAKE LIGHT STAY ON MELTING THE CIRCUIT BOARD AT THE BRAKE LIGHTS -AN OTHER FIRE HAZZARD
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11243879August 14, 2019
EXTERIOR LIGHTING
MY 2011 CADILLAC SRX HAS HAD VERY POOR HEADLIGHTS SINCE I PURCHASED IT. I HAVE REPLACED THE BULBS WITH THE BRIGHTEST HALOGEN BULBS AVAILABLE WITH MINABLE IMPROVEMENT. I TRIED LED LIGHTS, THEY WERE TERRIBLE. WHAT RECOURSE DO WE HAVE ON THIS ISSUE. I SEE ON THE INTERNET THAT THIS IS A ONGOING COMPLAINT WITH THIS MODEL OF CAR. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243996August 14, 2019
EXTERIOR LIGHTING
I HAVE A 2015 SRX CADILLAC WITH THE FRONT PASSENGER HEAD LIGHT VERY DIM. IT BECAME DIMMER OVER A PERIOD OF TIME, CAUSING YOU TO NOT BE ABLE TO SEE WHILE DRIVING AT NIGHT AND ALMOST IMPOSSIBLE TO SEE AT NIGHT DURING A RAIN STORM. THIS IS IN MY OPINION IS A MAJOR SAFETY HAZARD/ ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243987August 14, 2019
SERVICE BRAKES
WHEN IT IS WARM OUTSIDE (ABOVE 75) WHEN THE BRAKES ARE APPLIED, THE PEDAL DOES NOT RETURN TO THE NEUTRAL POSITION, AND THE BRAKES ARE STILL ENGAGED. WE HAVE TO PULL UP ON THE BRAKE PEDAL, AND IT COMES BACK TO NEUTRAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244060August 14, 2019
SERVICE BRAKES
THE BRAKE PEDAL DOES NOT FULLY RESET AFTER BEING DEPRESSED. THIS CAUSES THE REAR BRAKE LIGHTS TO REMAIN ON WHILE VEHICLE IS IN MOTION, BUT BRAKE IS NOT ACTUALLY BEING APPLIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242792August 9, 2019
ENGINE, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT STATED THAT THE REAR DIFFERENTIAL LEAKED WITHOUT WARNING. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO GERMAIN CADILLAC (4200 MORSE CROSSING, COLUMBUS, OH 43219, (614) 421-2007) WHERE THE MECHANIC PLACED STRUTS ON THE VEHICLE. THE CONTACT WAS INFORMED ABOUT THE REAR DEFERENTIAL THAT MAY LEAK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE LEAK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241765August 5, 2019
ENGINE
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING 55 MPH, THE ENGINE DECELERATED AND THE VEHICLE STOPPED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTARTED AND THE CHECK ENGINE AND STABILITRAK INDICATORS ILLUMINATED. THE CONTACT CALLED CREST CADILLAC (2367 S TAMIAMI TRAIL, VENICE, FL 34293, (941) 584-8540), BUT THEY COULD NOT ASSIST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THEY PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 125,000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241797August 5, 2019
EXTERIOR LIGHTING
HE HEADLIGHTS GET MOISTURE IN THEM CAUSING HEADLIGHTS TO BARELY WORK. I CAN'T SEE ANYTHING AT NIGHT. IT IS SO DANGEROUS. THE COMPANY IS VERY MUCH AWARE OF THIS DEFECT IN THEIR PRODUCT AND HAS DONE NOTHING TO CORRECT IT. - OTTERTAIL, MN, US
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241563August 4, 2019
UNKNOWN OR OTHER
I JUST BROUGHT A CADDILAC SRX HAVEN'T HAD IT FOR EVEN A MONTH YET. MY CHILD AND I LOVED IT UNTIL I STARTED TO NOTICE WATER / MOISTURE INSIDE OF THE LEFT HEADLIGHT I THOUGHT IT WAS MAYBE FROM THE AC, HOWEVER I NOTICED IT WASN'T GOING AWAY. IT HAS BEEN RAINING NONSTOP AND I BARLEY LEAVE MY HOME UNLESS I'M GOING TO PUBLIX WITCH IS WALKING DISTANCE. I COULDN'T SEE A VEHICLE IN FRONT OF ME AS IT LOOKED DARK CAUSING ME TO ALMOST CRASH INTO THEM BUT I SWERVED LEFT MISSING THEM. THE FAMILY WAS KIND ENOUGH TO MAKE SURE MY CHILD AND I WAS OK THEN THEY INFORM ME MY HEADLIGHT WAS OUT. I'M A SAFE DRIVER AND NEVER BEEN INTO A CAR ACCIDENT. IN MY LIFE. BEFORE I MADE THIS PURCHASE I CONTACTED GM TO MAKE SURE THERE WERE NO RECALLS OR ISSUES THAT THEY KNOW OF WITH THE CAR AND THEY VERIFY MY VIN NUMBER AND SAID NO THERE'S NOTHING TO WORRY ABOUT IT HAS NO RECALLS. I FELT RELIEVED AS I TRUST THEM. I TOOK MY CAR TO GM TO HAVE THE SERVICE MANAGER CHECK OUT THE LEFT LIGHT WITH WATER IN IT AS I JUST GOT THE CAR. HE SEEMED STRESSED, SO I REMINDED HIM THAT EVERYDAY ABOVE GROUND IS ALWAYS A GOOD DAY. HE LOOKED AT MY CAR AND SAW BOTH HEADLIGHTS ONE WAS IN THE ADDITION THAT I BOUGHT IT AND THE OTHER ONE HAD WATER AND MOIST INSIDE. I INVITED THE SERVICE MANAGER INSIDE MY CAR TO TAKE A LOOK THE DASHBOARD HE THEN NOTICED THAT ON THE PASSENGER SIDE FLOOR THERE WAS WATER HE PULLED BACK THE CLEAR TAPE AND SAID YOU HAVE A WATER LEAK THIS HAS TO GET TAKEN CARE OF FAST OR IT'S GOING TO CAUSE MOLD INSIDE YOUR CARE. MY CHILD IS ALLERGIC TO MOLD. HE TOLD ME THIS WAS BIGGER THEN THE HEADLIGHT EVEN THOUGH BOTH MOLD AND NO HEADLIGHT ARE BOTH SAFELY AND HEALTH ISSUES. MY HEART BREAKS FOR MY CHILD I CRIED WHEN MY CHILD TOLD ME TO HIS SEEMS LIKE A REPEATED CYCLE): IF I HAD ANY NOTICE OF THIS I WOULDN'T BROUGHT THE CAR. THE MANAGER SAID IF I BROUGHT IT IN TWO MONTHS AGO THEY WOULD FIX IT FOR FREE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241020August 1, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS WERE DIM AND FAILED TO PRODUCE ADEQUATE LIGHTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ORR CHEVROLET OF FORT SMITH (6500 AUTOPARK DR, FORT SMITH, AR 72903, (479) 310-0948) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5389871230. THE FAILURE MILEAGE WAS 85,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241069August 1, 2019
EXTERIOR LIGHTING
HEADLIGHTS UNSAFE. I BOUGHT MY 2015 SRX NEW, AND FROM THE OUTSET THE LOW BEAM HEADLIGHTS WERE VERY DIM. VISIBILITY IS SO POOR THAT I CAN'T SAFELY DRIVE MY SRX AT NIGHT; MY 4-YEAR-OLD $50,000 SRX HAS ONLY 13,000 MILES ON IT. THE DEALER QUOTED ME ~$300 TO REPLACE WITH NON-GM BULBS BUT CAN'T GUARANTY THAT THE PROBLEM WILL BE FIXED AND WON'T GIVE ME ANY SORT OF WARRANTY ON THE REPAIR--EVEN THOUGH MY SRX IS STILL UNDER FACTORY WARRANTY. IN FACT, EVERY ONLINE REVIEW STATES THAT REPLACING THE BULBS WILL NOT CORRECT THIS ISSUE. OBVIOUSLY, THE DEFECT GOES BEYOND THE BULB ITSELF. THIS IS A MAJOR SAFETY ISSUE AND IS A KNOWN ISSUE WITH THE SRX. A SIMPLE GOOGLE SEARCH RETURNS THOUSANDS OF CUSTOMERS COMPLAINING OF THIS SAFETY PROBLEM WHICH GM FAILS OR REFUSES TO REMEDY. NHTSA, PLEASE INTERVENE HERE AND MAKE GM PERMANENTLY FIX THIS DEFECT, WHETHER THAT MEANS REPLACING THE ENTIRE HEADLAMP ASSEMBLY, OR NEW SEALS, OR NEW BULBS WITH SOME SORT OF WARRANTY. MY SAFETY, AND THAT OF MY CHILDREN AND OTHERS ON THE ROAD, IS AT GREAT RISK UNTIL THIS DEFECT IS CORRECTED. [NOTE, I HAD TO SELECT A DATE OF OCCURRENCE, SO I CHOSE TODAY'S DATE; BUT THIS IS AN ONGOING PROBLEM THAT STARTED SHORTLY AFTER I PURCHASED THE VEHICLE IN DEC. 2015 AND HAS GOTTEN PROGRESSIVELY WORSE OVER TIME.]
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240594July 30, 2019
EXTERIOR LIGHTING
O OUR CADILAC IN THE TIME WE HAVE OWNED IT THE HEADLIGHTS HAVE BEEN FIXED AT THE CADILAC DEALER FOR WHICH WE PAID $1400 TO BILL CRAMER CADILAC IN PANAMA CITY FLOIRDA WHERE WE BOUGHT THE CAR. SUPPOSEDLY THEY FIXED THE ISSUE WITH THE HEADLIGHTS BUT WITHEN A MONTH OF THAT REPAIR THE HEADLIGHTS AGAIN WERE SO DIM YOU CAN NOT SEE TO DRIVE AT NIGHT WITHOUT THE HIGH BEAMS ON. NOT EVEN A MONTH AFTER REPAIR BILL CRAMER WAS CONTACTED AND TOLD ABOUT THE ISSUE HAPPENING AGAIN AND WE WERE TOLD OVER THE PHONE THAT WE WOULD AGAIN HAVE TO PAY FOR THE FULL AMOUNT OF THE REPAIR TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY AND WOULD HAVE TO TAKE THINGS UP WITH GM. ON SEVERAL OCCASIONS I HAVE TRIED TO SPEAK WITH BILL CRAMER CADILAC OR GM ABOUT THIS ISSUE AND HAVE BEEN GIVEN THE RUNAROUND. NOW IM FINDING EVERYONE WHO PURCHASED ONE OF THESE VEHICLES IS HAVEING THE EXACT SAME ISSUES WITH THE HEADLIGHTS. SOMEONE I WORK WITH RECENTLY BOUGHT A NEWER SRX AND IT ALREADY HAS THE EXACT SAME ISSUE. WHEN WILL SOMETHING BE DONE ABOUT THIS?????????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240599July 30, 2019
VISIBILITY/WIPER, UNKNOWN OR OTHER, EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS MAKE IT HARD TO SEE AT NIGHT. THE INFOTAINMENT SYSTEM WORKS INTERMITTENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240287July 29, 2019
EXTERIOR LIGHTING
HEADLAMPS ON LOW ARE SO DIM IT IS DANGEROUS TO DRIVE. I HAVE RUN OFF THE ROAD NUMEROUS TIMES
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11240311July 29, 2019
EXTERIOR LIGHTING
THE OEM HEADLIGHTS ARE A DRIVING HAZARD, EXTREMELY DANGEROUS AND UNSAFE. THERE ARE SEVERAL POSTS ON-LINE, DESCRIBING THE SAME PROBLEM. THE SEALS OF THE HEADLIGHTS ALLOW MOISTURE INTO THE HEADLIGHT ASSEMBLIES. THIS CAUSES BULBS, HARNESSES, AND DIODES TO BURN UP. I DESCRIBED THE INCIDENT TO CADILLAC, THEY REALLY DON'T HAVE A RESPONSIBLE RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235226July 27, 2019
ELECTRONIC STABILITY CONTROL (ESC)
STABILITRAK (ETC) ENGAGED DURING HIGHWAY DRIVING ON DRY ROAD NEARLY CAUSING A WRECK BY SLOWING THE VEHICLE ABRUPTLY BELOW 20MPH. "ENGINE POWER REDUCED" ILLUMINATED. ACCELERATOR POSITION SENSOR (APS) CODE IN THE ECM. LESS THAN 6000 MILES AFTER DEALER REPLACEMENT OF APS AND FIXING CONNECTIONS, SAME DANGEROUS SLOW DOWN FROM HIGHWAY SPEEDS. EVENTS NOT REPRODUCED FOR DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234966July 26, 2019
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ON MY 2012 CADILLAC SRX GO DIM. EXTREMELY POOR VISIBILITY AT NIGHT. ALREADY REPLACED ONCE THROUGH DEALER DURING WARRANTY PERIOD. HAD TO LATER REPLACE THE PASSENGER LIGHT AGAIN CAUSE IT WENT OUT. NOW BOTH LIGHTS ARE ALMOST "O" VISIBILITY AT NIGHT. GM DID NOT SEND ME A RECALL LETTER ALERTING ME ABOUT THE DEFECT. IT WAS FOUND TO BE A DEFECT OF THIS PARTICULAR MODEL FROM 2010 - 2015. YET, GM HAS KEPT IT QUIET. GM NEEDS TO MAKE GOOD ON THIS SINCE IT HAS KNOWN ABOUT IT AND DID NOT RECALL IT. I SHOULD NOT HAVE TO PAY FOR A DEFECT WHICH IS NO FAULT OF MY OWN AND IT IS A DANGEROUS HAZARD ON THE ROAD FOR ME AND OTHERS WHEN A VEHICLE DOES NOT HAVE SUFFICIENT LIGHTING VISIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234990July 26, 2019
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE THE CONTACT WAS REMOVING THE SPARE TIRE FROM THE TRUNK, THE LIFTGATE CAME DOWN ON HIS BACK AND THEN INDEPENDENTLY RAISED BACK UP. WHEN THE CONTACT MOVED AWAY, THE LIFTGATE CLOSED BACK INDEPENDENTLY AND FAILED TO OPEN AGAIN. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO BILLY NAVARRE CHEVROLET (1300 E COLLEGE ST, LAKE CHARLES, LA 70607, (337) 513-4365), BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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