Buick Lucerne Complaints

943 consumer complaints on file.

#10766370September 21, 2015
STEERING
ON SEPTEMBER 14TH 2015 I WAS DRIVING MY BUICK LUCERNE ON A VERY BUSY STREET HERE IN THE BOSTON AREA @ APPROX. 11:18AM WHEN THE STEERING ON MY BUICK FAILED. I WAS FORTUNATE ENOUGH TO BE ABLE TO DIRECT THE CAR ONTO A CURB. FOR A MOMENT I FEARED A TOTAL LOSS OF CONTROL OF THE VEHICLE. FORTUNATELY A POLICE OFFICER ARRIVED AND ASSISTED ME. THE CAR WAS TOWED TO MCLAUGHLIN CHEVROLET IN WHITMAN, MA. ACCORDING TO THAT DEALER'S SERVICE DEPT. STATEMENT, THE POWER LINE WAS ROTTED AS WAS THE POWER STEERING HOSE. THIS IS A SIMILAR ISSUE THAT HAS LED TO RECALLS ON OTHER GM VEHICLES IN PAST YEARS. MY 2010 BUICK LUCERNE HAS ONLY 39,412 ON IT. IT IS VERY WELL MAINTAINED. IT IS VERY ALARMING THAT A MAJOR STEERING MALFUNCTION HAPPENED ON MY WELL MAINTAINED, LOW MILEAGE CAR. I THANK GOD THAT I WAS ABLE TO STEER THE CAR ONTO THE CURB. IF I WAS ON A MAJOR HIGHWAY THEN I REGRETTABLY FEEL THAT IT WOULD HAVE BEEN A CATASTROPHIC EVENT FOR ME. I HAVE THE DEFECTIVE PART AS WELL AS THE INVOICE FROM MCLAUGHLIN CHEVROLET. FOR YOUR POSSIBLE REVUE. THE REPAIR COST ME $498.75. I SINCERELY FEEL THAT THIS IS A DANGEROUS DEFECTIVE PART ISSUE. I LOOK FORWARD TO HEARING FROM YOUR AGENCY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766450September 21, 2015
SERVICE BRAKES, STEERING
I HAVE HAD ABOUT 3 INCIDENCES OF POWER BRAKE AND POWER STEERING FAILURE AT LOW SPEEDS (10 MPH OR LESS) DURING RAINY WEATHER. WHEN MAKING A TURN, EITHER RIGHT OR LEFT, THE POWER STEERING AND POWER BRAKES FAIL. THIS DOES NOT OCCUR AT EVERY TURN ATTEMPT BUT DOES HAPPEN OCCASIONALLY. IT IS QUITE DISCONCERTING. I WILL NOT LET MY WIFE DRIVE DURING WET WEATHER AND I AM VERY CAUTIOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765114September 18, 2015
STEERING
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. WHILE DRIVING AT APPROXIMATELY 20 MPH, AN ABNORMAL GRINDING SOUND WAS HEARD. THE CONTACT DISCOVERED THAT THE POWER STEERING FLUID WAS EMPTY. THE CONTACT REFILLED THE FLUID FOR THE POWER STEERING BUT THE FAILURE RECURRED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING HOSE WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 06V105000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764700September 17, 2015
UNKNOWN OR OTHER
SUDDENLY THE DRIVERS SIDE FRONT DOOR STOPPED UNLOCKING. THE DOOR WILL NOT OPEN BECAUSE THE LOCKING MECHANISM CONTINUES TO LOCK AND UNLOCKING QUICKLY PREVENTING YOU FROM OPENING THE DOOR. THE DOOR WILL NOT UNLOCK MANUALLY, USING INSIDE LOCK BUTTON OR BY REMOTE. THIS HAPPENS AT ANYTIME SO YOU NEVER KNOW IF YOU WILL BE ABLE TO GET OUT OF THE CAR. THIS IS CAUSING DRIVERS TO CLIMB TO THE PASSENGER SIDE FOR EXIT PREVENTING A QUICK EXIT IN AN EMERGENCY. MANY MANY COMPLAINTS HAVE BEEN FILED FOR THIS SAFETY ISSUE AND NO RECALL ON THE MECHANISM THAT OPERATES THE DOORS LEAVING OWNERS WITH A HUGE EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763375September 13, 2015
FUEL/PROPULSION SYSTEM
WHEN TO START VEHICLE ON THE ABOVE DATE AND IT WOULD NOT TURN OVER, THE DAY BEFORE WHILE I WAS DRIVING I SMELL SOMETHING BURNING AND TODAY IT DOES NOT START. READING ABOUT PROBLEM AND COMPLAINT ON THE INTERNET I REALIZE THAT THIS IS A COMMON PROBLEM WITH THE VEHICLE YEARS 2006 UNTIL 2011. IT SEEMS THERE NEEDS TO BE A RECALL ON THESE VEHICLE, BECAUSE A FIRE HAZARD COULD HAPPEN AND THE VEHICLE CAN CATCH FIRE WHILE DRIVING OR STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762977September 10, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL CLUNKING SOUND EMITTED FROM THE REAR PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762697September 9, 2015
ELECTRICAL SYSTEM
FUSE BOX UNDER REAR SEAT BURNED LEAVING CAR UNABLE TO RUN, LEAVING US STRANDED IN HUMID 90 DEGREE TEMPERATURE. CAR TOWED, REPAIRED COSTING NEARLY $800.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10761886September 6, 2015
UNKNOWN OR OTHER
THE PASSENGER SIDE REAR DOOR DOES NOT UNLOCK FROM THE INSIDE OR THE OUTSIDE. MY DAUGHTER WAS IN THE BACK SEAT AND TOLD ME SHE COULD NOT GET OUT. I GOT OUT OF THE CAR AND ATTEMPTED TO OPEN THE DOOR FROM THE OUTSIDE WITH NO SUCCESS. I TRIED THE ELECTRIC LOCK BUTTON ON THE DRIVER SIDE AND PASSENGER SIDE WITHOUT SUCCESS. THIS IS A VERY DANGEROUS SITUATION AND HAVE READ NUMEROUS COMPLAINTS FROM MANY INDIVIDUALS. IT APPEARS GM HAS A FAULTY LOCKING MECHANISM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759829August 27, 2015
UNKNOWN OR OTHER
REAR PASSENGER SIDE DOOR WAS OPENED AND CLOSED AFTER ENTERING, ONCE WE TRIED TO OPEN THAT DOOR IT NO LONGER OPENED FROM THE INSIDE OR THE OUTSIDE. THE SAME THING HAPPENED TO THE REAR DRIVER'S SIDE DOOR THE NEXT DAY, NOW NEITHER OF THE REAR DOORS OPEN FROM THE INSIDE OR THE OUTSIDE. THE CHILD SAFETY LOCKS WERE NOT ON PRIOR TO THIS HAPPENING SO IT COULDN'T HAVE HAD AN EFFECT ON WHY THIS HAPPENED AS WE WERE ABLE TO EXIT THE VEHICLE WITHOUT HAVING TO OPEN THEM FROM THE INSIDE AND OUTSIDE, NOW IT WON'T OPEN AT ALL FROM EITHER SIDE. THERE ARE 3 CHILDREN ALWAYS SITTING IN THE BACK AND HAVE TO JUMP OVER THE CENTER CONSOLE FROM THE FRONT AND THIS IS ALSO A HAZARD IN CASE OF A FIRE OR ACCIDENT IF TRYING TO EXIT THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759402August 26, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). IN ADDITION, THE CONTACT, WHO WAS A CERTIFIED AUTO ENGINEER, STATED THAT THE RELAY FOR THE FUEL PUMP HEATED UP AND MELTED, CAUSING THE FUEL PUMP TO STOP FUNCTIONING. THE CONTACT REPLACED THE RELAY, BUT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758711August 24, 2015
STEERING
WHEN BACKING OUT OF THE DRIVEWAY OR WHEN MAKING TURNS A WINDING NOISE WOULD OCCUR. CHECKED THE POWER STEERING FLUID AND NOTED IT WAS LOW. ADDED POWER STEERING FLUID AND THE WINDING NOISE WENT AWAY. A WEEK LATER THE WAS DIFFICULT TO STEER AND HARD TO MAKE TURNS. MORE POWER STEERING FLUID WAS ADDED AND UPON FURTHER INVESTIGATION IT WAS NOTED A POWER STEERING FLUID LEAK AT THE HOSE CONNECTOR NEAR THE CLAMP AND WHEN THE STEERING WHEEL WAS TURNED THE FLUID WOULD LEAK OUT. I RECENTLY, GAVE THIS CAR TO MY SON AND I WOULD BE DEVASTATED IF ANYTHING WERE TO HAPPEN TO HIM. HE STATED THAT THE CAR STARTED MAKING THIS LOUD WINDING NOISE AND IT WAS HARD FOR HIM TO STEER THE CAR. I WAS MADE AWARE OF THE POWER STEERING RECALL FOR THIS MAKE, YEAR AND MODEL AND HAD NOT RECEIVED A RECALL. MY CONCERN IS, IS MY VIN# INCLUDED IN THIS RECALL? AND IF SO WHAT SHOULD WE DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748815August 14, 2015
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE REAR DRIVER AND PASSENGER SIDE DOORS FAILED TO UNLOCK OR OPEN. THE CONTACT STATED THAT THIS WAS A RECURRING FAILURE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE LOCKS NEEDED TO BE OILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746186August 4, 2015
STEERING
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. UPON TRAVELING OVER A PUDDLE OF WATER, THERE WAS A SUDDEN LOSS OF POWER STEERING. THE CONTACT EXPERIENCED THE STEERING WHEEL BECOMING EXTREMELY TIGHT UPON TRYING TO TURN LEFT AND RIGHT WHEN THERE WAS EXCESSIVE RAIN. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN TWICE. THE TECHNICIAN WAS UNABLE TO REPLICATE OR DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE. MA 09/25
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745829August 3, 2015
STRUCTURE:BODY
THE DRIVER'S SIDE, INTERIOR DOOR HANDLE IS BROKEN. THE ENTIRE INSIDE DOOR PANEL MUST BE REPLACED. THERE ARE NO REPLACEMENT PARTS AVAILABLE. THE DEALER HAS TRIED TO ORDER A REPLACEMENT PART BUT HAS BEEN UNABLE TO GET ONE. I HAVE CHECKED WITH THE LOCAL SALVAGE YARDS AND HAVE BEEN UNABLE TO FIND ONE THERE EITHER. I AM 79 YEARS OLD WITH ARTHRITIS. I HAVE HAD SEVERAL JOINT REPLACEMENTS AS WELL. IT IS VERY DIFFICULT FOR ME TO ROLL DOWN THE WINDOW AND OPEN THE DOOR USING THE OUTSIDE HANDLE. I AM UNABLE TO CRAWL OVER THE CONSOLE TO GET OUT THE PASSENGER SIDE DOOR. WHEN AT HOME I PARK IN THE GARAGE AND LEAVE THE WINDOW DOWN. LAST WEEK I GOT IN MY CAR AND THE BATTERY WAS DEAD. FORTUNATELY ,THIS HAPPENED AT HOME IN MY GARAGE WHERE I LEAVE THE WINDOW DOWN. IF I HAD ARRIVED AT MY DESTINATION AND THEN CAME BACK AND GOT IN MY CAR THE OUTCOME COULD HAVE BEEN DISASTROUS. I WOULD HAVE BEEN STUCK IN MY CAR ON A HUMID SUNNY 94 DEGREE DAY. THIS COULD HAVE BEEN FATAL. AS I MENTIONED EARLIER MY DEALER HAS BEEN UNABLE TO GET A REPLACEMENT PART. MY SON AND I HAVE BOTH CONTACTED BUICK. OTHER THAN TO ACKNOWLEDGE THAT THEY HAVE RECEIVED OUR COMPLAINTS THEY HAVE BEEN SLOW TO RESPOND. THIS IS A POTENTIALLY LIFE THREATENING DEFECT AS THE TEMPERATURE IN THIS AREA REGULARLY EXCEEDS 90 DEGREES IN THE SUMMER, AND BELOW FREEZING IN THE WINTER. I AM WRITING THIS ON BEHALF OF MY 79 YEAR OLD MOTHER [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743272July 24, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735899July 22, 2015
STEERING
1/14/13 STEERING WAS SQUEALING AND POPPING WHEN TURNING STEERING WHEEL. DEALERSHIP REPLACED STEERING GEAR RESET TOE. CAR WAS UNDER WARRANTY. 8/28/13 STEERING WAS SQUEALING AND POPPING WHEN TURNING STEERING WHEEL. DEALERSHIP REPLACED INTERMEDIATE SHAFT. CAR WAS UNDER WARRANTY. 7/22/15 STEERING SQUEALING WHEN TURNING. A DIFFERENT GARAGE FROM ABOVE WILL REPLACE STEERING RACK ON 7/25/15. I DO NOT UNDERSTAND THE REASON FOR HAVING BASICALLY THE SAME STEERING PROBLEMS WITH THIS CAR. I WILL HAVE TO PAY FOR THIS LATEST REPAIR. I FEEL AS IF THERE IS A PROBLEM WITH THE MANUFACTURING OF THIS PRODUCT AND NEEDS ATTENTION. UPDATED 12/05/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734197July 22, 2015
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
LETTER FROM CONGRESSMAN GRIFFITH ON BEHALF OF CONSTITUENT RE 2007 BUICK LUCERNE INTERIOR CARBON MONOXIDE (ATTN: CHRISTEN HARSHA). *SMD THE CONSUMER STATED HER VEHICLE HAD MORE THAN DOUBLE THE AMOUNT OF CARBON MONOXIDE ALLOWED BY TAIL PIPE EMISSION. THE DEALER BOUGHT THE VEHICLE BACK FROM THE CONSUMER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735395July 21, 2015
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. WHEN THE VEHICLE WAS PARKED, THE REAR DOORS FAILED TO OPEN. THE CONTACT STATED THAT IT TOOK FOUR PEOPLE TO OPEN THE REAR DOORS. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000. MA 10/5 UPDATED 12/04/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733600July 13, 2015
WHEELS
THIS VEHICLE HAS DEFECTIVE CHROME PEELING WHEELS AND HAS A TRACK RECORD OF THIS REPORTED ALL OVER THE INTERNET. NOT ONLY IS IT A DEFECT BUT A SAFETY ISSUE AS THE CHROME FLAKING OFF CUTS LIKE A RAZOR AS I FOUND OUT MY SELF CLEANING THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733398July 11, 2015
FUEL/PROPULSION SYSTEM
CAR CRANKED BUT WOULD NOT START. DIOGNOSTIC INDICATED FUEL PUMP WAS UNABLE TO GET PRESSURE. RECOMMENDED BY TECHNICIAN TO REPLACE FUEL MODULE. CAR STARTED FOLLOWING INSTALLATION OF FUEL MODULE. FOLLOWING A COMPLIMENTARY WASH CAR WOULD NOT START. TECHNICIAN DETERMINED THAT FUEL PUMP RELAY AND BLOCK HAD BEEN BURNED. BECAUSE I WAS CONCERNED THAT I HAD PAID FOR PARTS AND LABOR THAT WERE NOT NECESSARY, I DID RESEARCH ON LINE AND FOUND THAT THE FUEL PUMP RELAY BURN OUT HAD BEEN A PROBLEMS SINCE 2006. ONLINE I NOTED THAT MANY COMPLAINTS HAVE BEEN MADE CONCERNING THIS FUEL PUMP RELAY. ACCORDING TO SEVERAL PEOPLE WHO HAVE HAD THIS PROBLEM, IT IS VERY DANGEROUS AS THE FUEL PUMP RELAY AND BLOCK ACTUALLY CREATES ENOUGH HEAT TO CAUSE GAS TANK AND BATTERY TO IGNITE. SINCE THIS APPARENTLY HAS BEEN A PROBLEM SINCE LUCERNE 2006,WHY HAS THIS PROBLEM NOT BEEN ADDRESSED AS IT IS LIFE THREATENING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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