Buick Lucerne Complaints

943 consumer complaints on file.

#10808856December 7, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE SERVICE AIR BAG LIGHT REMAINED ILLUMINATED CONSTANTLY. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807251November 28, 2015
ENGINE, UNKNOWN OR OTHER
LEASED BUICK LUCERNE 2007, NOTHING WAS WRONG WHEN I GOT IT AND THEY TOLD ME THERE WAS A RECALL ON THE CAR BUT IT WAS FIXED, BUT THEN 5 WEEKS LATER MY CAR WON'T START...THEY PUT A FAKE RECALL INSPECTION STICKER ON THE CAR, THEY TOLD ME "DON'T PUT ANYTHING ON THE KEY...NOW THEY WANT ME TO PAY FOR THE PAYMENTS,DEDUCTIBLE,AND DIAGNOSTIC FEE...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795243November 21, 2015
ELECTRICAL SYSTEM
UNINTENDED IGNITION KEY ROTATION IT WAS FIXED THEN THE CAR WAS WRECKED AND WAS TOTEL SO I NO LONGER HAVE THIS CAR SO PLEASE QUIT TELLING ME THE IGNITION NEEDS FIXING I NO LONGER HAVE THE 2007 BUICK.04
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794439November 17, 2015
WHEELS:RIM
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING OR PARKED, THE FRONT PASSENGER AND REAR DRIVER SIDE TIRES WOULD NOT MAINTAIN AIR. AFTER AIR WAS ADDED TO BOTH TIRES, THEY WOULD BECOME FLAT. THE CONTACT HAD TO PUT AIR IN THE TIRES DAILY. THE CONTACT HAD NEW TIRES INSTALLED ON THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RIMS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790597November 16, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
DRIVING DOWN THE ROAD THE CAR QUITS AND CRANKS BUT NO START. FOUND FUSE BOX AT FUEL PUMP RELAY MELTED TOGETHER. CLEANED TERMINALS AND REPLACED RELAY DROVE CAR 20 MILES TO HAVE IT DO IT AGAIN. FUSE BOX GET HOT AND IT IS LOCATED UNDER REAR PASSENGER SEAT NEXT TO BATTERY. I HAVE READ WHERE OTHER PEOPLE WITH SAME YEAR, MAKE AND MODEL HAVING THE SAME PROBLEM AND AROUND THE 70,000-80,000 MILEAGE. I FEEL THAT IT IS A SAFETY PROBLEM IN BOTH ACCIDENTS AND FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789365November 9, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. WHILE STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788669November 5, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE WOULD NOT START IN THE GARAGE. HAD IT TOWED TO A LOCAL GARAGE WHERE THE DIAGNOSIS WAS FAILED FUEL PUMP RELAY. FUEL PUMP RELAY OVERHEATED AND MELTED THE FUSE BLOCK. THE 20 AMP FUSE FOR THE FUEL PUMP RELAY DID NOT FAIL. A VISUAL INSPECTION OF THE RELAY SHOWS AN INTERNAL BURN MARK BETWEEN PINS 85 & 86. SINCE THIS BLOCK IS UNDER THE REAR SEAT, ON WHICH MY GRANDCHILDREN OUR STRAPPED IN I AM CONCERNED ABOUT THE CHANCES OF FIRE. AS FAR AS I CAN TELL THEIR IS NO RECALL, BUT A QUICK SEARCH OF THE INTERNET INDICATES AN ONGOING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788295November 4, 2015
SEATS
THIS CONCERNS MY 2008 BUICK LUCERNE, IT HAS THE CASHMERE INTERIOR COLOR. SOMETHING I HAVE JUST FOUND OUT. GM DOES NOT MAKE AN IMPORTANT REPLACEMENT INTERIOR PART ANYMORE. PN: 20954443 IS NOT AVAILABLE FROM ANY DEALER IN THE U.S. THIS IS A SEAT TRIM PART FOR THE OUTSIDE OF THE PASSENGER SEAT. IT CRACKS FROM NORMAL USE BECAUSE IT IS FORCED TO FLEX WHEN A PERSON SITS IN THE PASSENGER SEAT, OVER TIME THIS FLEXING CRACKS THE PART. THE CRACKED PART THEN HAS SHARP EDGES WHICH CATCHES CLOTHING, AND COULD CAUSE LEG CUTS. AS A SIDE NOTE, THE SHALE COLORED PART IS PN: 15273992, AND THE TITANIUM PN: IS 15273994 (THIS PART I WAS ABLE TO STILL FIND, AND I WILL HAVE TO PAINT IT CASHMERE TO MATCH MY CAR). THESE PARTS FIT ALL THE "NOT HEATED SEATS" LUCERNE MODELS FROM 2006 TO 2011, THOUSANDS OF CARS I SUSPECT. THE DRIVER'S SIDE TRIM PART (MIRROR OPPOSITE) IS STILL AVAILABLE FROM A FEW SOURCES. IT ALSO FALLS AND CRACKS FOR THE SAME REASON. HAS GM PULLED THIS PART FROM INVENTORY FOR A REDESIGN? IT HAS BEEN JUST FOUR YEARS SINCE THAT LAST BUICK LUCERNE WAS SOLD, THE 2011 MODEL; IT SHOULD BE POSSIBLE TO FIND REPLACEMENT PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786614October 28, 2015
ELECTRICAL SYSTEM
THE FUEL PUMP RELAY OVERHEATED AND MELTED IN THE FUSE BOX. I SMELLED THE BURNING IN THE CAR. I HAD TO HAVE THE FUEL PUMP, RELAY AND FUSE BOX REPLACED. THE MECHANIC TOLD ME THAT THE FUSE BOX COULD HAVE STARTED A FIRE AND HE HAS NEVER SEEN THIS HAPPEN, LET ALONE IN A VEHICLE WITH SUCH LOW MILEAGE. HE TOLD ME TO GOOGLE THE PROBLEM WITH MY CAR BECAUSE HUNDREDS OF OTHER CAR OWNERS HAVE HAD THE SAME PROBLEM. SURE ENOUGH I DID JUST THAT AND I SAW HUNDREDS OF PEOPLE WITH THE SAME COMPLAINT ABOUT THIS MODEL CAR. GM NEEDS TO BE HELD ACCOUNTABLE. ARE THEY WAITING UNTIL SOMEBODY DIES FIRST BEFORE THEY ACKNOWLEDGE THE PROBLEM OF THE FUEL PUMP RELAY AND THE FUSE BOX?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786580October 27, 2015
ELECTRICAL SYSTEM
CAME OUT FROM WORK AND CAR WOULD NOT START BUT WOULD TRY TO TURN OVER. GOT CAR TOWED TO MECHANIC SHOP TO GET FIXED. THEY FOUND THAT THE FUSE BOX UNDER THE BACK SEAT WAS MELTED. THEY STATED THAT THIS HAS BEEN COMMON IN BUICK LUCERNE MODELS BUT THAT THERE HASN'T BEEN A RECALL. I DON'T UNDERSTAND WHY NO RECALL WHEN MANY PEOPLE HAVE EXPERIENCED SAME EXACT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786051October 26, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY 2009 BUICK LUCERNE THAT I USE IN MY DAILY COMMUTE TO WORK DID NOT GIVE ME ANY ISSUES UNTIL THAT FRIDAY,10/23/2015. I TRIED TO START MY VEHICLE THAT MORNING AND IT SEEM AS IF IT WAS NOT GETTING ANY FUEL. HAD THE VEHICLE TOLLED AFTER CONTACTING MY EXTENDED WARRANTY COMPANY. MONDAY I RECEIVED A CALL FROM THE DEALERSHIP THAT THE PROBLEM WAS DIAGNOSIS AS THE FUEL PUMP RELAY HAS NOT ONLY OVERHEATED BUT HAS MELTED THE FUSE BOX. MY CONCERNS ARE THAT THIS COULD HAVE OCCURRED WHILE I WAS DRIVING, ALSO THIS SEEMS TO BE A KNOWN BUT NOT PUBLICIZED ISSUE BY BOTH THE MANUFACTURER AND THE INSURANCE COMPANY. TOO MANY IDENTICAL INCIDENTS HAVE OCCURRED AND HAS BEEN REPORTED, YET NO ONE HAS RECEIVED ANY REPORTED ACTION TO CORRECT THIS DANGEROUS PROBLEM. IT DOES NOT TAKE A MECHANICAL EXPERT TO KNOW THAT A DEVICE THAT CAN CAUSE FIRE TO SOMETHING ASSOCIATED WITH THE FUEL SYSTEM IS A MATTER OF GREAT CONCERN. HOPEFULLY THIS PROBLEM WILL BE TAKEN SERIOUSLY BEFORE SOMETHING FATAL HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785427October 22, 2015
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNED A 2008 BUICK LUCERNE. WHILE DRIVING AT 45 MPH, THE VEHICLE LOST POWER AND BEGAN TO EMIT SMOKE. THE CONTACT OPENED THE HOOD AND THE VEHICLE BURST INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED AND DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,200.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10781974October 14, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I WAS DRIVING DOWN THE HIGHWAY WHEN MY CAR JUST STOPPED RUNNING. LUCK HAD IT I WASN'T ON AN INTERSTATE, THIRTY MINUTES LATER I WOULD HAVE BEEN. (I'M A RETIRED MECHANIC OF 48 YEARS.) UP ON CHECKING THE CAR I FOUND THAT THERE WAS NO FUEL PRESSURE. HAD THE CAR TOWED TO GM AUTO CENTER IN LARAMIE, WY. I TOLD THE SERVICE WRITER THAT I PRESUMED THAT THE FUEL PUMP HAD WENT OUT. WHEN THE TEC. RAN DIAGNOSTICS AND A VISUAL CHECK THEY FOUND THAT THE FUEL PUMP CONTROL MODULE AND FUSE BOX WERE BURNT. THE TEC. TOLD ME THAT HE HAD SEEN THIS BEFORE AND SHOWED ME ANOTHER FUSE BOX WITH THE EXACT DAMAGE. AFTER RETURNING HOME I WAS TOLD BY ANOTHER MECHANIC THAT ONE OF HIS CUSTOMERS HAD THE SAME PROBLEM. THIS IS A SERIOUS PROBLEM AS ALL THESE ITEMS GET MELTING HOT AND ARE LOCATED UNDER THE BACK SEAT JUST IN FRONT OF THE GAS TANK WHICH IS PLASTIC AND THE SEAT IS NOTHING BUT FOAM CREATING A SERIOUS FIRE HAZARD. I HAD THE RECALL ON THE IGNITION SWITCH DONE. AFTER MY EXPERIENCE WITH MY CAR I THINK IT WAS A SMOKE SCREEN FOR THE REAL PROBLEM THE FUSE BOX, FUEL PUMP CONTROL MODULE OR FUEL PUMP. NO ONE WANTS TO TAKE THIS SERIOUSLY. THIS ALL STARTED ON 09/25/2015 CAR MILLAGE 61855. I HAVE THE ITEMS IN QUESTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10805799October 14, 2015
VEHICLE SPEED CONTROL
2006 BUICK LUCERNE. CONSUMER WRITES IN REGARDS TO VEHICLE ACCELERATION ISSUES. *SMD THE CONSUMER STATED THE VEHICLE ACCELERATED AT 90 MPH, AS SHE WAS PULLING OUT OF A DRIVE-THRU. IN ORDER TO AVOID GOING INTO TRAFFIC, SHE TURNED INTO A VACANT LOT, WENT DOWN AN EMBANKMENT AND TOTALED THE VEHICLE. THE CONSUMER WAS IN THE HOSPITAL FOR FIVE DAYS. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10781450October 12, 2015
FUEL/PROPULSION SYSTEM
WE WERE OUT OF TOWN WHEN CAR FAILED TO START, NOT BATTERY RELATED. HAD TO BE TOWED TO SERVICE CENTER WHERE THEY DIAGNOSED, INSPECTED, AND REPLACED THE FUEL PUMP RELAY. ON 10/01/2015, 2000 MILES LATER SIMILAR INCIDENT EXCEPT THIS TIME MY LOCAL MECHANIC. HE CLEANED ALL CAVITIES, APPLIED DIELECTRIC GREASE, CHECKED THE FUEL PUMP AMPERAGE AT 7.5, TIGHTENED ALL RELAY CONTACTS AND REPLACED RELAY. BAD RELAY HAD SCORCH MARKS AROUND SEVERAL PINS. ON 10/07, 500 MILES LATER, SAME SCENARIO EXCEPT THIS TIME REPLACED FUEL PUMP MODULE. ON 10/10, AGAIN NO START, SIMILAR, SYMPTOMS. MECHANIC CAME TO MY HOUSE ON 10/12, COULD GET CAR TO START AFTER SEVERAL TRIES, TESTING AND MANIPULATION OF COMPONENTS , BUT IMMEDIATELY SHUT IT DOWN SINCE RELAY WAS VERY HOT. CONCERNED OVER SAFETY, HAD TO REPLACE THE WHOLE MODULE. REPLACEMENT MODULE WAS DEFINITELY AN UPGRADE TO ORIGINAL AND WAS SUCH BECAUSE OF, I UNDERSTAND, THE FAILURES EXPERIENCED WITH THE ORIGINALS AND CONCERN OVER STARTING A FIRE. I NOW UNDERSTAND THAT SEVERAL FIRES RESULTED FROM THIS PROBLEM. FORTUNATELY, ALTHOUGH TREMENDOUSLY INCONVENIENCED BOTH IN TIME AND EXPENSE, NO ONE IN OUR FAMILY WAS INJURED NOR WERE WE THE CAUSE OF ANY ACCIDENT WHICH ON THE HIGHWAY COULD HAVE BEEN DISASTROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779179October 2, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
HAVING A PROBLEM WITH THE CAR NOT STARTING. IT WAS STATIONARY IN THE GARAGE. HAD IT TOW TO GARAGE. THEY DIAGNOSED IT WAS A FUEL RELAY BURNING UP. A NEW RELAY DID START THE CAR.WE TOOK A SHORT TRIP OUT OF TOWN AND THE CAR STOPPED RUNNING...LEFT US STRANDED ON THE HIGHWAY. THE RELAY GAVE OUT AGAIN. A MECHANIC WILL NOW LOOK INTO THE FUEL PUMP REPLACEMENT. AND ELECTRICAL BOX UNDER THE SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779013October 1, 2015
AIR BAGS
TL* THE CONTACT OWNED A 2007 BUICK LUCERNE. WHILE DRIVING VARIOUS SPEEDS AND MAKING A TURN, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY WITH THE MASSIVE IMPACT. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000. UPDATED 02/18/16*LJ *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10778350September 29, 2015
ENGINE
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE HAVING ROUTINE MAINTENANCE PERFORMED ON THE VEHICLE, AN INDEPENDENT MECHANIC DISCOVERED THAT THE MOTOR MOUNT HAD BECOME INOPERABLE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775970September 24, 2015
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE CRUISE CONTROL WOULD ACTIVATE AT RANDOM. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767495September 22, 2015
ELECTRICAL SYSTEM
CAR CRANKED BUT WOULD NOT START, CHECKED EVERY THING OUT FOUND FUEL PUMP FUSE BURNT REMOVED FUSE FOUND FUSE BLOCK BURNT, FUSE LOOKED LIKE IT HAD BEEN ON FIRE AT ONE TIME. I LIVE IN THE COUNTRY WITH NOTHING BUT CURVEY ROADS IF THAT FUSE WOULD HAVE GONE OUT WHEN I WAS DRIVING I WOULD HAD RUN OFF ROAD AND HIT A TREE KILLING ME OR MY PASSENGERS. [XXX] [XXX] RICHLAND, MISSOURI 65556 VIN UNAVAILABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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