Buick Lucerne Complaints

943 consumer complaints on file.

#10904908September 9, 2016
ELECTRICAL SYSTEM, ENGINE, STEERING
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. WHILE DRIVING 60 MPH, THE ENGINE STALLED AND THE STEERING WHEEL SEIZED WITHOUT WARNING. IT TOOK THE CONTACT SEVERAL MINUTES TO RESTART THE VEHICLE. THE FAILURE OCCURRED ON SEVERAL OCCASIONS AND, EACH TIME THE VEHICLE STALLED, THE CONTACT WAS LOCKED INSIDE THE VEHICLE DUE TO THE ELECTRONIC LOCK SYSTEM WITHIN THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT SERVICED THE VEHICLE HIMSELF AND FOUND THAT THE WIRING HARNESS HAD MELTED AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904282September 7, 2016
ELECTRICAL SYSTEM, ENGINE
ON JULY 26, 2016, WHILE DRIVING ON CLEVELAND DRIVE, LOTS OF SMOKE STARTED COMING OUT FROM UNDER THE HOOD OF THE CAR THEN ALL OF A SUDDEN FIRE STARTED TO SHOOT OUT AS WELL. THERE WERE NO ISSUES PREVIOUSLY WITH THE CAR AS IT WAS IN PERFECT CONDITION INSIDE AND OUT. I CONTACTED BUICK TO SEE IF THE CAR WAS EVER RECALLED BUT IT WAS NOT, HOWEVER, IT PROBABLY SHOULD HAVE BEEN. NOW I AM WITHOUT A CAR BECAUSE IT WAS DEEMED A TOTAL LOSS. I ATTACHED PICTURES BUT DID NEED TO UPLOAD THE FIRE DEPT REPORT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10897652August 22, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. WHILE DRIVING AT A LOW SPEED, THE VEHICLE HESITATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THE TRANSMISSION WAS NOT IN SYNC WITH THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION FAILED DUE TO EXCESSIVE TRAVEL IN THE THIRD CLUTCH PISTON. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WOULD NOT REPAIR THE VEHICLE BECAUSE THE WARRANTY EXPIRED. THE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896372August 16, 2016
VISIBILITY/WIPER, WHEELS, UNKNOWN OR OTHER
VEHICLE HAS NUMEROUS ISSUES OVER THE YEARS. 80K MILES CURRENTLY, TIRES LEAK AIR BECAUSE OF CORROSION ON THE RIMS, THIS IS MY 2ND SET OF TIRES NOT COUNTING THE SET THE VEHICLE CAME WITH, BREAKS HAVE BEEN DONE TWICE, ROTORS HAVE BEEN REPLACED, BOTH FRONT DOOR HANDLES HAVE COME OFF, PROBLEMS WITH THE LEVELER, NOW DOOR LOCKS LOCK/UNLOCK WHILE DRIVING BUT NOT JUST ONCE (MIGHT HAPPEN 6-8 TIMES). LOCAL DEALER & SERVICE STATION HAVE PERFORMED REPAIRS/REPLACEMENTS. ALREADY BEEN UNDER 2 RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895497August 13, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
CAR WOULD CRANK OVER BUT WOULD NOT START. HAD FUEL PUMP AND BURNT RELAY REPLACED AND AND AN HOUR LATER THE CAR FUEL RELAY FAILED DUE TO OVERHEATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893058August 4, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT AFTER SHUTTING THE VEHICLE OFF, THE VEHICLE WOULD NOT IMMEDIATELY RESTART. WHILE INSPECTING THE VEHICLE IT WAS DISCOVERED THAT THE FUSE BOX AND FUEL PUMP HAD MELTED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10889053July 27, 2016
TIRES, WHEELS:RIM
I OWN A 2006 BUICK LUCERNE. I TOOK ON 6-11-16 TO DEALER HAD MY TIRES REPLACED. EVER SINCE, ALL FOUR NEW TIRES ARE LOSING AIR. TIRE PRESSURE LIGHT COMES ON ALL THE TIME. THE CHROME PLATING IS FLAKING OFF THE RIMS, LOSING THE SEAL. DEALER HAS RE-SEALED THE FOUR TWICE SINCE 6-11-16 ONLY 51,000 MILES ON THIS CAR. 2016 IS THE FIRST THE TIRE PRESSURE LIGHT HAS EVER COME ON. CORROSION IS A PROBLEM. HOWEVER, THE BATCH OF CHROME PLATING WAS FAULTY. UPDATED 08/08/16 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885071July 15, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. AN INDEPENDENT MECHANIC REPLACED THE FUEL RELAY; HOWEVER, THE FAILURE RECURRED. THE CONTACT BROUGHT THE VEHICLE BACK TO THE INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL RELAY MELTED PART OF THE FUSE BOX. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883314July 7, 2016
STEERING
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. WHILE DRIVING VARIOUS SPEEDS, GREATER EFFORTS WERE NEEDED TO STEER THE VEHICLE AND AN ABNORMAL NOISE EMITTED FROM THE VEHICLE WITHOUT WARNING. THE CONTACT OBSERVED POWER STEERING FLUID LEAKING ONTO THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PRESSURE HOSE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 99,998. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882388July 3, 2016
SERVICE BRAKES
I WAS TOLD MY GARAGE KEPT BUICK LUCERN WITH 18,000 MILES NEEDS GAS LINE AND BRAKE LINING REPLACEMENT BECAUSE OF RUST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881695June 30, 2016
SERVICE BRAKES
WHEN BRAKING DOWN HILL THE ROTORS WARP MAKING IT ALMOST IMPOSSIBLE TO STOP IN AN EMERGENCY. DEALERSHIP PAID FOR THE SECOND REPAIR, CAR WAS ABOUT A YEAR OLD, SAYING IT WAS A DEFECT IN THE DESIGN, LIGHTWEIGHT ROTORS, CALIPERS AND BRAKE PADS. LUCKILY I LIVE IN AN AREA THAT IS FLAT. EVERY TIME I GO OUT OF TOWN I HAVE TO DEAL WITH THIS FEAR AND A REPAIR JOB. AN INDEPENDENT MECHANIC SAID I NEEDED TO UPGRADE TO HEAVY DUTY ROTORS AND CALIPERS. SAID THIS TOOK CARE OF THE PROBLEM IN A CADILLAC WITH THE SAME PROBLEMS. IT'S A 2K FIX BUT DEALERSHIP REFUSES TO FIX IT BECAUSE I AM A WOMAN AM HEAVY ON THE BRAKES DOWNHILL AND THAT HIS WIFE CAN'T DRIVE EITHER. ALSO SAID THEY WON'T FIX THE DEFECT DUE TO ME TAKING THE CAR TO AN INDEPENDENT MECHANIC. I HAD TO AS THEY KEPT TURNING THE ROTORS EVEN THOUGH THEY CAN ONLY BE TURNED 2 X. THIS DEFECT WILL EVENTUALLY CAUSE AN ACCIDENT BUT UNTIL THEN I JUST HOPE FOR THE BEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876913June 27, 2016
ELECTRICAL SYSTEM
FUEL PUMP RELAY BEING BURNED OR MELTED BY SHORTAGE IN FUSE BOX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876931June 27, 2016
FUEL SYSTEM, DIESEL, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER THE IGNITION WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT FAILED TO REMEDY THE VEHICLE. THE CONTACT HAD TO REPLACE A RELAY SWITCH FOR THE FUEL PUMP AND TWO WEEKS LATER THE FAILURE REOCCURRED. FURTHERMORE, THE CONTACT STATED THAT THE REAR SEAT ON THE DRIVER'S SIDE WOULD GET EXTREMELY HOT. THE CONTACT WAS CONCERNED THAT THE FAILURE COULD CAUSE A FIRE. THE VEHICLE WAS THEN TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUSE BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 99,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876574June 25, 2016
FUEL/PROPULSION SYSTEM
THE CAR CRANKS BUT DOES NOT START. I HAVE HAD THE CAR INTO THE DEALER 3 TIMES AND PURCHASED SPARE RELAYS AND SPARE FUSE BOX . CAR BECAME VERY UNRELIABLE...NEVER KNEW WHEN IT WAS GOING TO START. I REPLACED FUEL PUMP RELAYS 8 TIMES UNTIL MY THIRD (AND HOPE FINAL) VISIT TO DEALER . TOTAL BILL SO FAR ABOUT US$1700. 1ST VISIT (SEP 15 2015)- THEY REPLACED FUEL PUMP AND RELAY. CAR RAN UNTIL..... 2ND VISIT (DEC 01 2015) - THEY REPLACED FUSE BOX WITH USED BECAUSE GM DID NOT HAVE ANY NEW ONES AT ANY WAREHOUSE!!! THEY READ BULLETIN 15-NA-051 THAT REFERRED TO FUEL PUMP RELAY PROBLEMS DUE TO REAR SEAT CLIP AND MODIFIED SEAT CLIP SO IT NO LONGER PROTRUDED INTO FUSE BOX COVER. AFTER THIS VISIT RELAY WAS FRIED UPON STARTING ABOUT 5 TIMES UNTIL..... JUN 22 2016 - VISITED DEALER (AFTER PHONE CALLS NOT ANSWERED) TO DISCUSS REPEATED PROBLEM AND POSSIBLE CAUSES WITH SERVICE MANAGER - FOUND A DEEP MARK IN FUSE BOX COVER - INDICATED THAT USED FUSE BOX I HAD BEEN IN CONTACT WITH AV SEAT CLIP ... 3RD VISIT ( JUN 23 2016) - THEY CHECKED WIRING BETWEEN FUSE BOX AND FUEL PUMP CAREFULLY AT MY REQUEST AND REPLACED THE USED FUSE BOX WITH NEW ONE. SO FAR AFTER 10 STARTS IT STILL WORKS AND I AM A LITTLE BIT MORE CONFIDENT THAT WE HAVE FOUND THE PROBLEM (DAMAGED FUSE BOX TERMINAL DUE TO SEAT CLIP?), BUT ONLY TIME WILL TELL. GM'S LACK OF INTEREST IN THIS PROBLEM IS DISGUSTING...I HAVE READ OVER 60 COMPLAINTS FOR THIS CAR FROM 2006-2011 MODELS AND NO DOUBT THIS IS A SMALL SAMPLE. IT IS THE MOST COMMON COMPLAINT FOR THE LUCERNE ON COMPLAINT WEBSITES. THE BULLETIN RE THE SEAT CLIP (AN EASY DIY FIX) IS NOT AVAILABLE PUBLICLY . THIS WOULD SAVE MUCH FRUSTRATION AND DOLLARS. -- DESPITE THE FACT THAT THIS WAS A COMMON AND SERIOUS PROBLEM WITH THIS CAR, GM DID NOT STOCK NEW REPLACEMENT FUSE BOXES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876147June 23, 2016
ENGINE AND ENGINE COOLING
2009 BUICK LUCERNE. CONSUMER WRITES IN REGARDS TO OPEN RECALL #15272 CARBON MONOXIDE EMISSIONS. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873525June 9, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
FUEL RELAY BURNT SO REPLACED FUEL PUMP AND RELAY AND MY BRAND NEW RELAY JUST BURNT UP WHILE SITTING IN DRIVEWAY MY WIFE WAS DRIVING THE CAR WHEN CAR STOPPED AS SHE WAS LEAVING THE PARKING LOT OF A FRIENDS HOME WHERE I CHANGED THE FUEL PUMP AND FOUND OUT RELAY WAS BURNT AND NOW IT'S MELTING RELAYS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873191June 8, 2016
STRUCTURE:BODY
ON MAY 13, 2016 I WENT TO OPEN THE DRIVER'S SIDE FRONT DOOR. THE CAR WAS STATIONARY. TO MY UTTER SURPRISE, THE HANDLE CAME COMPLETELY OFF! ON MAY 25, I TOOK IT TO REICHARD, DEALERSHIP. SINCE THE CAR HAS ONLY 54, 589 MILES ON IT I ASKED THE DEALER FOR ASSISTANCE IN PAYING TO FIX IT. HE REFUSED, SAYING "WE GET A LOT OF THESE. THE MANUFACTURER USED PLASTIC INSTEAD OF METAL AND THE PLASTIC BREAKS." I ASKED THE ADVISOR TO CALL GENERAL MOTORS. SHE DID AND REPORTED BACK TO ME THAT GM WOULD NOT DO ANYTHING. ONE OF THE ADVISORS TOLD ME THAT I CAN EXPECT THE OTHER THREE DOOR HANDLES TO BREAK AS WELL. SINCE THE CAR ONLY HAS 54K MILES, HOW COULD THAT HAPPEN? I HAVE THREE OTHER CARS AND ONLY DRIVE THE LUCERNE A FEW TIMES A YEAR, MAINLY ON OUT-OF-TOWN TRIPS. THEREFORE, I HAVE DRIVEN THE CAR ONLY ABOUT 5,500 MILES PER YEAR. I CONSIDER THIS A DEFECT IN THE DESIGN AND MANUFACTURING OF THIS VEHICLE. THIS DEFECT WILL COST ME ABOUT $1,000. BUT MOST IMPORTANTLY, IT COULD BE A SAFETY HAZARD IF/WHEN A I NEED TO TO ENTER THE CAR AND WHEN SOMEONE HAS TO BE QUICKLY EXTRACTED FROM THE CAR! ALSO, A FEW FRIENDS AND COMPLETE STRANGERS WHO OWN BUICK LUCERNES HAVE TOLD ME THAT I CAN EXPECT TO HAVE TRANSMISSION PROBLEMS WITH THIS CAR. HAVE YOU HAD COMPLAINTS WITH THE TRANSMISSIONS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872938June 7, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER BEING FILLED WITH FUEL AND THE INSTRUMENT CLUSTER FAILED TO ILLUMINATE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING WHERE IT WAS DIAGNOSED THAT THERE WAS A SHORT IN THE FUSE BLOCK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872704June 6, 2016
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 70 MPH, A STRONG BURNING ODOR WAS PRESENT. THE CONTACT DROVE HOME AND SHUT OFF THE VEHICLE. TWO HOURS LATER, THE VEHICLE WOULD NOT START AND WAS TOWED TO AN INDEPENDENT MECHANIC. IT WAS DIAGNOSED THAT THE REAR FUSE BOX TERMINAL BURNED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,100.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10863907May 9, 2016
STEERING
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE STEERING LOST POWER AND RETURNED AFTER A FEW MINUTES. THE FAILURE RECURRED A COUPLE OF TIMES. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR INLET HOSE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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