BMW X3 Complaints

271 consumer complaints on file.

#11707665December 29, 2025
ELECTRICAL SYSTEM
I am submitting a supplemental update to my existing safety complaint regarding my BMW vehicle. On December 29, 2025, additional safety-related malfunctions occurred while the vehicle was parked and without the key present. A vehicle window rolled down autonomously, and the heating system temporarily stopped functioning during winter conditions. These failures follow an earlier incident on November 15, 2025, in which the vehicle continued operating without the key present and without any audible or visual warning, while two minor children were occupants. The involvement of multiple electronic systems—including key detection, window controls, and HVAC—suggests a potential electronic network or CAN-bus-related defect. These conditions present risks related to vehicle security, environmental exposure, and passenger safety. The vehicle is currently unsafe for transport of minors and unreliable for use during winter conditions. I am submitting this update so NHTSA’s records reflect continued post-notice safety malfunctions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706381December 21, 2025
WHEELS
On December 5, 2025 the driver side rear tire experienced a sudden blowout while I was driving on a busy highway. The tire completely separated and I lost control of the car and ability to break. I was able to coast into shoulder and eventually the car stopped. The tire showed low air and I filled it prior to entering the highway and was at normal pressure.I also took the car for an oil change and check check 3 days prior (12/2/25) to the BMW dealership and there were no issues with the car. The car is essentially new (purchased new on 9/15/25). We reported the issue tp the dealer and BMW Customer Relations and was told that it I an issue with the tire manufacturer and not BMW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706294December 20, 2025
STRUCTURE:BODY
The sunroof glass spontaneously shattered while the vehicle was in motion. There were no weather events, debris, or damage to the sunroof prior to the incident. The panoramic moonroof behind the sunroof remained intact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705820December 18, 2025
UNKNOWN OR OTHER
On 12/17/25, I was driving on I-10 in New Orleans, there were no cars around that could have kicked up a rock to cause the sunroof to explode. When the sunroof exploded, I immediately pulled over and that is when I first noticed the strong smell of residue and then I heard the glass shattering. The cover to the sunroof was closed because if not, glass would have been all over me causing a major accident on major 4 lane interstate. The heat was not on to cause any type of pressure to make it explode. When I pulled over, I called 911 and Louisiana State Police answered the call. When the officer arrived he looked at the situation and he could not see a rock, bullet, or anything that would have caused it. Since he could not find anything that caused the issue, he was not able to do an incident report but told me to take it straight to the dealership. The vehicle has been to two different BMW dealerships where I have been told warranty does not cover this issue even though there are multiple reports about this being a normal occurrence with BMW after a 7 year investigation. There were no warnings before this incident. I could have killed myself along with others if I would have lost control of the car due to the car shaking with the sunroof exploded. The vehicle is able to inspected upon request if needed while it sits at the dealership. This vehicle was also bought on 10/27/25.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705644December 17, 2025
POWER TRAIN
Transfer case fluid has been replaced as well as drivetrain fluid in the front and rear and and the car is still having slight issues shuttering when stopping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704722December 12, 2025
ELECTRICAL SYSTEM
The contact owns a 2021 BMW X3. The contact stated that while attempting to start the vehicle, the vehicle failed to start. There was an abnormal clicking sound coming from the engine. After several minutes, the vehicle was able to be started. The check engine warning light was illuminated, and an unknown message was displayed on the instrument panel. The vehicle was taken to an independent mechanic, who diagnosed the vehicle with starter failure. The vehicle was not repaired. The vehicle was taken to the dealer, where it was diagnosed and determined that the battery had failed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V636000 (ELECTRICAL SYSTEM); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704640December 12, 2025
EXTERIOR LIGHTING
The headlights will turn on and off irregularly without any drastic changes in outside lighting conditions while set in the Auto setting. No controls will be touched and the lights will turn on and off completely by themselves. It appears something is wrong with the lights switch assembly, as if something is shorting / wire is pinched. Other owners online forums have experienced similar issues as well. Can become a serious problem if it occurs while driving, especially in dark conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704585December 11, 2025
ELECTRICAL SYSTEM
Supplemental Update – Manufacturer Response to Safety Complaint (BMW) I am submitting this supplemental update in connection with my existing NHTSA safety complaint regarding my BMW vehicle. Following my report that the vehicle continued operating without the key present while transporting minor children, BMW of North America acknowledged the concern and indicated it was under review. However, BMW has now stated that it is closing my case file without: • Conducting any inspection; • Issuing written findings; • Providing a safety explanation or analysis; or • Confirming whether the reported behavior is a defect, system failure, or normal operation. BMW has conditioned further assistance on dealership inspection while simultaneously closing the manufacturer-level case, creating a gap in accountability and preventing meaningful review of the safety issue at the corporate level. I am not refusing inspection and remain willing to present the vehicle. My concern is that BMW’s attempt to close the case prior to evaluation undermines safety reporting and limits transparency regarding potential risks to drivers and passengers. Please add this update to my complaint record for consideration in any review or investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704512December 11, 2025
STEERING
I purchased a new 2026 BMW X3 xDrive30 (VIN [XXX] ) on 10/10/2025 from Patrick BMW/MINI in Schaumburg, IL. At under 200 miles, the vehicle began pulling to one side without driver input. The issue recurred several weeks later. On 11/23/2025, the defect became severe. The steering wheel would not return to center, resisted turning, and the vehicle continued pulling sharply to one side. Multiple warnings appeared, including steering system malfunction, chassis stabilization, reduced driver assistance, collision-mitigation warnings, and a message stating the vehicle may roll. The vehicle became unsafe and undrivable. The car was towed to the dealership on 11/24/2025 and remains unrepaired. No confirmed diagnosis has been provided. I later learned BMW issued stop-delivery orders on 9/18/2025 and 10/31/2025 for steering-related defects affecting this model line. My vehicle was sold to me on 10/10/2025, between those dates. I am concerned the dealer may have delivered a vehicle that should not have been released and that my steering failure may be related to the issues described in those stop-delivery orders. This defect caused loss of steering control, instability, and failure of multiple safety systems, creating a serious crash risk. I request NHTSA investigate the steering defect, determine whether my vehicle is affected by the stop-delivery issues, and evaluate whether additional vehicles should be included in a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704127December 10, 2025
VISIBILITY/WIPER
I am reporting a serious safety issue involving my 2024 BMW X3 purchased from Countryside Mitsubishi in Countryside, Illinois, on November 7, 2025. Within hours of purchase, I discovered multiple defects that were not disclosed before the sale. The most concerning issue involves the windshield wiper system and forward sensor components, which began to malfunction immediately. The vehicle’s onboard system initially flagged a windshield sensor fault. I later discovered that the original BMW windshield had been replaced with a non-OEM part, which BMW confirmed voided the vehicle's factory warranty and disabled key safety features dependent on OEM calibration. I was never informed of the windshield replacement at time of sale. When I raised concerns with the dealership, they admitted to using a sensor “workaround” instead of a proper replacement, which BMW later explained is not compliant with their specifications and leaves the vehicle’s advanced safety systems—such as forward collision alerts—compromised. The dealership falsely stated the repair was done by BMW-certified technicians, which was later denied by the repair staff. This defect creates a major visibility and safety hazard. I experienced intermittent wiper failure during poor weather, and the washer fluid system also failed to operate reliably. Despite repeated contacts, the dealership refused to install an OEM windshield or resolve the defect through an authorized BMW service provider. BMW has confirmed that their safety systems will not function correctly unless an OEM windshield and correct calibration process are used. This places me and others at serious risk during adverse weather or emergency braking situations. I have full documentation, a repair timeline, videos of the malfunction, and correspondence with the dealership. The vehicle is still in my possession and available for inspection upon request. I urge NHTSA to investigate this case for potential noncompliance and safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704109December 9, 2025
ELECTRICAL SYSTEM
While stopped in traffic the automatic start-stop system engaged. When traffic began moving again the vehicle failed to restart and automatically shifted to park. I was unable to shift into neutral to move off of the road. The "Engine cannot be started" control message appeared. After several attempts to manual start the vehicle it started.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703947December 9, 2025
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2021 BMW X3. The contact received notifications of NHTSA Campaign Numbers: 24V534000 (STRUCTURE) and 25V636000 (ELECTRICAL SYSTEM); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703724December 8, 2025
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
On 12/5/2025, while driving my 2025 BMW X3 at approximately 35 mph on Milwaukee Ave (IL Route 21) during rush-hour traffic, the vehicle displayed a “drivetrain malfunction” warning and immediately lost propulsion; the engine completely shut down. The vehicle could not be driven under its own power and remained stopped in traffic with a minor child passenger present, creating a traffic hazard and risk of being struck (including rear-ended). Ambient temperature was approximately 12°F and we were stranded for about 2 hours awaiting a tow. The vehicle was towed and is currently at Knauz BMW (Lake Bluff, IL) and is available for inspection. The specific failed component/system is UNKNOWN at this time This is a repeat event. Approximately three days after purchase in New Jersey (6/25/2025 purchase date, 6/28 was the incident date), the same vehicle experienced a similar sudden loss of propulsion/power/shutdown while driving in heavy traffic while driving at ~60mph, again with my minor child passenger present. This same error occurred twice before the vehicle was taken to Morristown BMW and kept approximately 10 days for diagnosis/repair. Per the dealer, BMW technical assistance was consulted during that repair. The problem has recurred despite the prior repair. I believe this presents a safety defect due to sudden loss of propulsion while driving. I drive along tollway routes weekly, with speeds of 65mph+.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703638December 8, 2025
ELECTRICAL SYSTEM
The contact owns a 2021 BMW X3. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted several times. The contact was concerned that the vehicle could catch on fire at any time. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the recall repair was not yet available. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702834December 3, 2025
SERVICE BRAKES, STRUCTURE:BODY, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
What component or system failed or malfunctioned, and is it available for inspection upon request? The braking system failed to respond when the brake pedal was pressed. Additionally, the Automatic Emergency Braking (AEB) system did not activate. Both the vehicle and its components are available for inspection upon request. How was your safety or the safety of others put at risk? The vehicle was traveling at approximately 25–30 mph in light rain. When the brakes did not engage, I was unable to slow down or stop, resulting in a collision with the vehicle in front of me. The complete loss of braking capability created a significant risk of injury to me, my passengers, and other road users. Has the problem been reproduced or confirmed by a dealer or independent service center? At this time, the issue has not yet been reproduced or confirmed. The vehicle is scheduled to be inspected by the dealership/service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The incident was reported, and the vehicle is pending inspection by the dealer and insurance representatives. No mechanical inspection has yet been performed by the manufacturer at the time of this complaint. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lights, messages, or abnormal symptoms were displayed before or during the failure. The brake failure occurred suddenly without any prior indication. Additional Context: The vehicle is approximately 20 days old. The incident occurred on a wet road during light rain. The brakes failed completely on pedal application, and the AEB system did not respond.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11702199December 1, 2025
ELECTRICAL SYSTEM
The contact owns a 2021 BMW X3. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701812November 27, 2025
ELECTRICAL SYSTEM
I am reporting a safety defect involving a 2024 BMW X3 xDrive30i. The vehicle continued operating for several miles with no key inside the vehicle, and at no point did the car display a “Key Not Detected” warning, icon, or audible alert. Two minors were present during this incident. This indicates a failure of the key-recognition system, immobilizer logic, and associated warning functions. BMW’s safety system should detect the absence of the key and immediately warn the driver. Failure to issue a warning presents a significant safety hazard, as the driver may unknowingly operate the vehicle without the ability to restart, secure the car, or be alerted to a loss of security control. BMW Roadside Assistance documented the incident. BMW North America has not provided a case number, safety review, or written plan for addressing the defect despite multiple requests. This lack of response is concerning for a safety-critical malfunction. I am requesting NHTSA’s review of this defect and BMW’s handling of the matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700158November 18, 2025
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
The driver side rear door locking mechanism keeps locking, even when the car is unlocked with the key fob. This is a safety concern, as our granddaughter rides in the rear seat regularly and if an emergency arises where I need to get her out of the back seat quickly, the rear door can stay locked and not allow me to get her out. There were no warning notices for this issue on the dashboard system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699331November 14, 2025
UNKNOWN OR OTHER
windshield glass excessively weak and prone to crack and chip. yes, a weak (defective windshield) has great safety concerns. yes, Safelight glass repair has repaired this windshield several times in 2 months. yes, we have recently brought this vehicle to a BMW service center. no warning light for this issue. There are several websites that confirm there is a significant problem with the windshield on this specific make. model and year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698707November 11, 2025
STEERING
Started the car and received a "Changed Steering effort" error. Car is currently undrivable as the power steering is not working at all. Dealer indicates this is a "known issue" and the steering rack may need to be replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to BMW X3