Acura TLX Complaints

946 consumer complaints on file.

#11561306December 21, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2016 Acura TLX. The contact stated that while driving at various speeds, an abnormal clicking sound was coming from the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the connecting rod bearing was defective. The contact was instructed to no longer drive the vehicle. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) which was linked to the failure. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 93,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561050December 20, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The contact stated that when the vehicle was started, the vehicle was idling roughly. Additionally, the accelerator pedal was depressed and there was an abnormal knocking sound coming from the engine. The contact stated that the knocking became faster and louder while depressing the accelerator pedal. The vehicle was taken to a dealer where it was diagnosed and determined that the rod bearing needed to be replaced; however, the part to complete the recall repair was not available. VIN tool confirms parts not available. The vehicle was not repaired. The manufacturer was advised of the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559236December 8, 2023
SERVICE BRAKES
My vehicle is a 2022 Acura TLX A-Spec with 20,000 miles on it. I bought it certified from an Acura dealer October of 2022 at 7,600 miles. I started to have an issue with the driving experience recently. I took it in to my closet dealer and they stated that the problem was the rotors being warped from driving and braking then that I would have to pay for the replacement rotors and brakes, but it’s impossible and the mileage shows. This is an manufacturer issue that has affected many owners and hasn’t been resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559063December 7, 2023
STRUCTURE:BODY, ENGINE, POWER TRAIN
i took my car to acura carland in duluth georgia and i went initially for a check up on my recall i was notified for regarding my rod bearing and was told that there’s nothing they can do about it and offered to do a wheel alignment on my vehicle and that should help with the knocking noise i had coming from my engine and that i would have to wait till january for anything else regarding my recall. i asked what could i do until then and i was told to keep up with my oil change and that its until january. i even asked for a loaner and was denied stating that they don’t offer that which was hard to believe. a month after my recall on december 7th at 9:03 est pm my vehicle made more knocking noise way worse than before i had took it to acura carland and i was traveling home from work and suddenly my car start losing power and my check engine was flashing and car was stalling a bunch which eventually lead to my entire engine giving out and i was left stranded in the middle of the night with my car not operating nor cranking. i reached out to the manufacturer again and she provided me a case number but i really wish something could be done sooner but now my car is completely broken and won’t crank anymore due to my engine being worn down by this recall which could of been avoided by proper customer care and no i don’t have a car anymore with no help from no one. please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558757December 6, 2023
ENGINE
On May 26, 2023, I purchased my 2017 Acura TLX from Sterling McCall Acura Houston, TX. On July 16th, my son was driving the Acura TLX and the engine burst into a fire. After the engine fire, I had to replace the entire. On November 20, 2023, after reading an article and contacting American Honda ( [XXX] ) I became aware of a recall on my Acura TLX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11558867December 6, 2023
UNKNOWN OR OTHER
I recently changed the car battery and now notice that occasionally my car rattles a little then automatically shifts to neutral while at a red light, drive thru etc. Additionally, occasionally when parked with engine still running, my rattles a little and car shuts off. When this happens it displays the battery and oil light. I start it back up with no problem. I’ve taken it to the dealership and I’m told nothing is wrong with the car. This makes me feel unsafe while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558312December 4, 2023
FUEL SYSTEM, OTHER
The contact owns a 2016 Acura TLX. The contact stated that while driving at various speeds, the vehicle would jerk without warning. Upon investigation, the contact discovered NHTSA Campaign Number: 19V060000(Fuel System, Other) which the contact linked to the vehicle failure. The dealer was notified of the failure and an appointment was made for service. Before the vehicle was serviced, the contact stated that the vehicle stalled while making a left turn; as a result, another vehicle into the rear passenger side door. The air bags deployed upon impact, and no injuries were reported. A police report was filed. The vehicle was initially towed to an independent mechanic and was later towed to an Acura collision center where it remained in their possession. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11558080December 2, 2023
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
I've had multiple failures on this vehicle. First, the engine had a rod knock and Acura gave me a very hard time approving the repair and eventually replacement of the engine. Second, the ADAS system is not working and is a huge safety concern. I keep getting error messages that my road mitigation and lane keeping assist systems do not work. Third, the ABS module system cannot communicate with my ECU and is not working properly. Another safety concern as this controls a lot of the wheel speed sensors, brakes, etc on this vehicle. A quick Google search for acura tlx ABS module repair will bring up pages and pages of people complaining about this very same problem yet Acura is not doing anything about it. This problem also affected other models such as the TSX, TL, RL, and the Oddysey. I've taken my vehicle to several mechanics and they all state that this is a very common problem in Honda/Acura. I'm not sure how Honda/Acura can risk the lives of their customers in this way but it is not safe as this vehicle is my daily commuter that I use for my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557468November 29, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2015 Acura TLX. The contact stated while driving at approximately 25 MPH, the vehicle lost motive power and stalled. The contact stated that the vehicle lost power steering and braking functionality. The contact coasted the vehicle to a stop. The contact was unable to restart the vehicle and was unable to shift the vehicle out of park(P). The contact stated no warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the engine short block needed to be replaced. The contact had the vehicle towed to an independent mechanic who diagnosed and determined that the short block needed to be replaced. The vehicle was repaired. The manufacturer was not informed of the failure. The contact received notification NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The failure mileage was approximately 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557343November 28, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
It was a recall on my car trying to be proactive about the situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556750November 25, 2023
ENGINE
VEHICLE STALLED TWICE IN THE PAST 2 MONTHS AT THE TRAFFIC LIGHT. NO ACCIDENT OCCURRED BUT CAUSED TRAFFIC. THE CAR HAS BEEN MAINTAINED EXCEPTIONALLY WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556649November 24, 2023
ENGINE
The contact owns a 2016 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal sound and the engine seized. The vehicle was towed to the dealer where it was diagnosed with a failed connection rod bearing. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed that parts were not yet available. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556154November 20, 2023
ENGINE
Spun rod bearings at 88000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555793November 18, 2023
TIRES:SIDEWALL
255/R40 Passenger Front and Rear tires sustained cuts/slashes on the inside walls. Front was more severe and went flat immediately. The other went flat the following day. Subsequently, saw that my TLX may have had tire issues from the manufacturer. I didn’t know this at the time and when I called the dealer, they offered no assistance. Repairs cost almost $900 for two new tires at Firestone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554556November 10, 2023
UNKNOWN OR OTHER
My shift gear box letter starts peeling off for Drive and Park. I am afraid down the road it will create a hazard for me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554520November 10, 2023
ELECTRICAL SYSTEM
My TLX Tech 2023 lost complete power while I pulled up to a busy intersection on a dark and rainy day. As a puled to stop and my idle stop enabled the car was fine. Once I tried to accelerate the car immediately went into Park from Drive. All of the controls started to blink and the car powered down like a computer system who was on 0%. I completely lost power, so that I could not even put my hazard lights on to indicate to the busy oncoming traffic that I was in danger. When the police arrived, he even tried to shift to neutral to help me roll out of the street, but the car was inoperable. I had to remain in the car due to the freezing rain and sleet. The emergency services called an emergency tow to get me out of the street and I was then towed to the nearest Acura dealership to get it reviewed. The service department indicated that they had known about the idle start/stop issue, but not on my specific model. I had my car inspected just the day before at the same dealership and there were no issues that had come up. I am concerned that this is very dangerous and leaves me in a vulnerable state.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554091November 7, 2023
SERVICE BRAKES, STEERING, POWER TRAIN
I recently got my rotors replaced and the car stutter while braking. Also, this happened before I replaced rotors.. the transmission is slow and won't shift to merge highways. I don't know if its the transmission or the brake lines.. I guess it's the transmission trying to drop gears for engine braking and it starts stuttering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554092November 7, 2023
ENGINE
The emissions control warning come on every now and then.. and it goes by it self I have my car completely stock. No modifications... The emission control light come on the dash following parking brake system problem.. I have file another complaint on another form...and it goes away by itself.. I've check with my dealership and they have not responded me yet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551761October 25, 2023
ENGINE
Car stalls when auto idle stop, have to put back in park to start car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550186October 16, 2023
TIRES:SIDEWALL
Tire size 225/55R17. - Sidewall separation on the inside portion of two tires (unable to identify from looking at tires on vehicle, this could go unnoticed by the driver). No tires were removed from Acura. I do have photos of this safety hazard. - Tires could have blown out while driving and a crash occurring injuring driver or other vehicles on the road. After seeing the tire separation they technicians advised not to drive car vehicle safety hazard. - Unknown if problem was able to be reproduced. - Tire was not inspected by any representative only Acura dealership technicians. - Yes, there were symptoms, when driving at low speeds under 20 mph a squeaky noise was heard, as speed increased the noise was more frequent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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