Acura TLX Complaints

946 consumer complaints on file.

#11570565February 7, 2024
ENGINE
My car broke down on me in August of 2023 with a rod that connects to the engine being the issue. Now here we are 7 months later and I still am paying for a car that does not run. They won't inspect it to figure out if it's covered under the recall because there is no remedy for the recall. At this point, I have had to buy other cars while still paying on this one with no timeline of when to expect a fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570127February 5, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Acura TLX. The contact stated while the vehicle was idling, there was an abnormal sound coming from the engine. The vehicle was taken the dealer, where the timing belt, unknown bolts, and parts were replaced. Additionally, the contact stated that while attempting to start the vehicle, several unknown warning lights were illuminated, but the engine failed to turn over. The contact jumpstarted the vehicle, and the vehicle was taken to another dealer, Ball Acura 2001 (National City Blvd, National City, CA 91950), where the battery was replaced. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while the vehicle was idling on another occasion, there was an abnormal sound coming from the engine. There was no warning light illuminated. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566914January 22, 2024
AIR BAGS
The contact owns a 2020 Acura TLX. The contact stated that while being at a complete stop in standstill traffic on a highway, they were rear-ended and pushed into the rear of a Chevrolet Tahoe in front. The contact stated that the air bags failed to deploy. The contact was unaware if the air bag warning light was illuminated after the accident. The contact sustained injuries to their arm and back that required medical attention from the ER. The contact stated that a police report was filed. The vehicle was towed to an impound lot. The vehicle was not diagnosed. The vehicle was not yet deemed a total loss. The manufacturer was not made aware of the failure. The approximate failure mileage was 73,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11566960January 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, the check engine and several unknown warning lights started flashing on the instrument panel. The RPM was fluctuating abnormally. While driving approximately 75- 80 MPH, the failure recurred with a loud grinding sound coming from the engine compartment. The contact pulled over to the side of the road and had the vehicle towed to the dealer to be diagnosed. The dealer was unable to determine the cause of the failure. The vehicle received a system reset by the dealer after the first failure. When the vehicle was returned to the dealer, the dealer determined that one cylinder had been damaged, along with the bearing seal and crankshaft, causing the engine to seize. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 17,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567119January 22, 2024
UNKNOWN OR OTHER
UNKNOWN/ active recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566068January 17, 2024
ELECTRICAL SYSTEM, ENGINE
My engine shuts off while idling, shifts into neutral automatically, and stalls when sitting at a light. This is a huge safety concern for me. My fuel pressure light and battery comes on when it shuts off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565566January 15, 2024
ENGINE
Acura Service at Cerritos California says it wont have the parts until April. I am afraid to drive my car until that date. I called on 01/15/2024 My number is [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565496January 15, 2024
STRUCTURE:BODY
While I was driving on the highway I heard a loud pop over head and when I open my roof shade I saw the my sunroof was shattered. Then glasses started flying everywhere. The shattered pieces of sunroof glasses put me at risk and other motor vehicles on the road. I looked up online and found out that this is an ongoing issue with Acura/Honda sunroof exploding. Acura hasn't made a recall yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564809January 11, 2024
ENGINE AND ENGINE COOLING
The contact owned a 2019 Acura TLX. The contact stated while driving approximately 65 MPH, the contact was hearing an abnormal ticking noise. The contact stated the check engine warning was illuminated and the fuel gauge showed a decrease in fuel level. The contact stated she observed that black smoke was emitted from under the hood and the rear of the vehicle. The contact pulled off of the highway. The contact stated that the vehicle was vibrating as she pulled over, she stopped the vehicle and exited due to smoke entering the passenger cabin. The contact said she had turned the vehicle off and she observed the smoke appeared to diminish, however, she noticed that there was a leak coming from the engine compartment and the liquid from the leak had ignited and another fire had started. The contact stated that the liquid fire had stopped combusting and as she approached the vehicle to retrieve personal items, the vehicle burst into flames at the engine compartment. The fire department and the police arrived. The fire department extinguished the flames with water. The police filed a report. The vehicle was towed to an impound lot. The contact stated that her insurance provider declared the vehicle a total loss. The contact stated that before the engine fire she had taken the vehicle to a dealer who had diagnosed a failure for a similar abnormal ticking sound and had replaced the engine. The contact stated that the vehicle fire had occurred one week after the engine had been replaced. The contact stated that she had researched online and related the failure and subsequent fire to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11564929January 11, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Acura TLX. The contact stated that while driving at approximately 35–45 MPH, an abnormal banging sound was detected. The RPM increased, and the sound became louder. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that an engine rod was thrown, and the engine needed to be replaced. The vehicle was repaired. The manufacturer was contacted and informed that a reimbursement claim might be submitted when the remedy was available. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 64,134. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564526January 10, 2024
ENGINE, POWER TRAIN
there has been a recall out for my vehicle since november 9th or so and i took my car in around the 19th of november because my car started making a loud knocking noise and i initially knew that it was from the recall and so i took it in on the 20th to have it inspected and so when i took it to get inspected and diagnosed to see what was going on.. acura carland told me it from my rod bearing but there was no fix available at the time and so the noise was terrible and i asked if it’s ok to drive on and the service manager hector hernandez told me it was fine just keep up with the old change and see what happens in january which i didn’t agree with and so a month goes by and im heading home from work my car keep making the knocking noise and it getting worse than ever and my vehicle is stalling on the road and i was just praying that it doesn’t blow on me or catch fire and so as soon as i am turning off the exit to pull over and get home my engine completely seized and left my car in neutral and start rolling with no engine response. my engine completely blew and wouldn’t crank and it finally stopped rolling. i had gotten it towed home and reached out to the manufacturer and dealer to see what happens now and so i was told to have it towed to the dealer to get a engine diagnosis done so my case could get started and once i got that done. i was referred that my engine needs to be replaced due to the rod bearing creating metal shavings to enter my engine and damaging it. once i sent over the documentation and photos to the manufacturer i was still told there’s nothing to be done till january forcing me to be without a vehicle for 2 1/2 months with no loaner or anything. i been fighting for a resolution and nobody has done anything but point fingers at the dealer and manufacturer when i just needed a resolution for the time being to get me through till there is a permanent solution and has me left stressed and forced to rely on public transportation in various condition
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564656January 10, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after the initial start-up, there was a loud explosion coming from underneath the hood of the vehicle twice. The check engine warning light illuminated, and oil leaked underneath the front end of the vehicle. The vehicle was towed to the dealer where it was diagnosed that the rod bearings had failed causing the engine to fail. The engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the issue. The approximate failure mileage was 125,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563473January 4, 2024
ENGINE, POWER TRAIN
I took my car to an Acura dealer because there was a noticeable increase in engine noise upon starting and at lower engine rpms. The dealer identified that the problem was related to a recall - NHTSA # 23v-751. He also informed me that it may be 3-4 months before Acura is ready ro rectify this problem. The problem has serious consequences and I would like Acura to rectify it much sooner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563591January 4, 2024
UNKNOWN OR OTHER
My families safety has been put at risk due to the lack of response from Acura/Honda regarding a recall that may cause the engine in our car to seize up due to a manufacturing defect. I have gotten no response from the Acura dealer other than to say that I can pay for the inspection and be reimbursed if there is a problem. But if there is no problem, I will be out the cost of it. I paid 40,000.00 for a car that has 7500 miles on it and I am afraid to let my wife or son drive it. If I don't get some sort of response soon, I will just file a lemon law claim as the car is useless until it's inspected, and no, i'm not going to pay for that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563217January 3, 2024
ELECTRICAL SYSTEM, POWER TRAIN, LANE DEPARTURE: BLIND SPOT DETECTION
Multiple warnings occur on information screen. 1. Transmission system problem. 2. Blind spot info system problem. 3. Electric parking brake problem. 4. Emissions system problem. Transmission begins to slip and behave radically. RPM rev above normal as if it can't upshift. Dealer recently did service on transmission and replaced module. Also had recall service completed for stalling at intersections/full stop. Vehicle has had transmission issues throughout our ownership. approx. 6 yrs. bought used from dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563014January 2, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Car is red tagged on national recall site and Acura link having engine and fuel problems car shuts off I really need my car fixed asap
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562897January 1, 2024
ENGINE, FUEL/PROPULSION SYSTEM, LANE DEPARTURE: WARNING
Start up in the morning started to drive and the engine started to make a knocking noise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562524December 29, 2023
ENGINE
I was driving, and my car started slowing down smoking under the hood with a loud noise under the hood like a knocking sounds. Then I heard a loud bang. Paid a tow company to tow my car to the shop mechanic found a large hole in the block. Last oil changed was 03/16/2023. I called acura to see if a recall had been reported after learning about other people having the same issues. It didn't seem normal for a car to blow a block that had oil in it and only 99,000 miles on the engine. Now my car is in the shop and I have been paying to get the engine replaced. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561988December 27, 2023
SUSPENSION:FRONT:WHEEL BEARING
The contact owns a 2017 Acura TLX. The contact stated that while driving at various speeds, there was a loud revving sound was coming from the engine compartment. The vehicle was taken to the local dealer and diagnosed. The contact was informed that the front wheel bearings and wheel sensors were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561822December 26, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2015 Acura TLX. The contact stated while driving 65 MPH, the engine overheated. The contact stated that the excessive engine temperature message was displayed. The contact looked under the hood and became aware that the coolant reservoir cap was disengaged. The vehicle was towed to the dealer. The vehicle was not repaired. The vehicle was included in NHTSA Campaign Number: 23V751000 (Engine and Engine Coolant). The manufacturer was not made aware of the failure. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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