Acura TLX Complaints

946 consumer complaints on file.

#11529242June 27, 2023
ENGINE
While on the interstate, the Vehicles check engine light began blinking and the car lost power. Trying to accelerate the vehicle wouldn’t speed up and began sputtering. I had to maneuver to the shoulder without causing an accident. The car was making a knock/rattle while trying to accelerate. Acura dealership service department quoted me $20k repair for the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528420June 22, 2023
SERVICE BRAKES
Defective warped rotors at low mile approximately 15k miles, brake pads are good but not rotors.Original owner not aggressively driven or braked. Episodes when driving highway at 70mph and traffic suddenly stop's vehicles brakes must be pumped to ensure effective stopping. The OEM Highway hazard, for almost new vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527182June 15, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
For some time now, before I was aware of this service, my car warning lights indicate that there is an issue with my forward collision, my lane departure, and the lane keeping assistance. It further indiscretion to clean my front windshield. I do so, but the warning still remains. Then some time will pass and the warning goes off. This warning happens sporadically, even giving impression of some hesitation while accelerating, and other times with drag when breaking. I made mention ofv this concern once to my dealership, but they said because it was now out of warranty, the check for the problem world cost $200. But now after reading of similar issues with other cars on this site, I will pursue a check on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526850June 13, 2023
ENGINE
Vehicle shut off at busy intersection while stopped at traffic light and unable to restart. Error message keyless remote not detected. First time in Nov 2022 I replaced key fob battery and dealer updated computer from recall. Second time June 2023 dealer unable to replicate issue and replaced key fob battery. Being stuck in a busy intersection is dangerous and scary, especially with my kids in the car and angry drivers around me. To get the car restarted I finally figured out to put it in park, push the stop button, open the car door then push the start button. The vehicle has had issues several times when initially starting the car and gives error keyless remote not detected. Holding the key to the starter button allows the car to start, however I have seen the error message again while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524975June 2, 2023
FUEL/PROPULSION SYSTEM, SERVICE BRAKES
Acura TLX TECH showing "Check Engine", "Break" and Warning sign on the dashboard. Vehicle was taken to Acura Dealer at East Brunswick on 08/29/2022. They inspected the car and advised that the issue with "Pipe Kit, Fuel Filler Part #06160-TZ3-A11". The part was ordered by the dealer up on my request with a comment that part is back ordered and no firm expected time per Acura corporate and advised that I shall look for part from other dealers as well. I was advised that vehicle is drivable. As a fallback I ordered part from OEM Acura Parts on 08/30/2022 and got the same message from them as well that its back ordered. Upon several follow ups and calls still part is unavailable and car is not fixed. Dealer advised in April 2023 that I shall call Acura corporate to determine the expected arrival and I open a case with Acura Corporate with Case ID: 13772219 and had follow up call with customer services on 04/21/2023 and 4/28/2023. Finally got a call back from Case Manager Chris on 05/01/2023 and he said "No definitive ETA, Part not available. What best he can do is to send period update via email and call when part is available." I am in the state of New Jersey and vehicle inspections are mandatory, My car inspection is due soon and in case car is not fixed, then there is no way vehicle will pass inspection and I will be forced NOT to drive the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523143May 22, 2023
POWER TRAIN, ENGINE
My car shifts itself into neutral automatically at times while I am driving. It has even happened on the interstate. When this happens it also flashes lots of warning signals on the dash and will be stalled for 4-5 minutes, engine will not shut down, just cannot shift into reverse or drive. The Acura dealership had it all day and they were stumped so they did a software update. I have read this exact problem has happened with other Acura's this same year and model and it was crimped wiring harness of the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521946May 14, 2023
ELECTRICAL SYSTEM, ENGINE
Driving on the highway during light rain. Applied 45%-65% throttle to pass. The check engine light began to flash and the car went into limp mode. Pulled over on the highway shut the vehicle down and restarted it 30 seconds later. Check engine light was gone, no longer in limp mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521642May 12, 2023
SERVICE BRAKES, ENGINE
The contact owns a 2019 Acura TLX. The contact stated that while driving approximately 45 MPH the contact observed a thumping noise emanating from the engine compartment when the brake pedal was depressed the sound grew louder. Additionally, the contact stated that when the accelerator was depressed the vehicle did not accelerate as intended. The vehicle was veered to the side of the road. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 47,396.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521681May 12, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
while driving on a 2 lane road that curved to the right, the Collision Mitigation Braking System (CMBS) activated for no apparent reason. The brakes engaged hard for a short period of time. Fortunately there was no vehicle behind me that could have rear ended me. I would say this is a serious safety issue under the right conditions .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520637May 5, 2023
STEERING, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
I was driving and a lot of warning lights came on, on the dash and 10 different warning messages in the message center. The alignment instantly messed up jerking my car to the right and I had to try to gain control and correct. Luckily, I was only going about 25-30mph and was able to correct. If this would have occurred moving faster the outcome could have been very different. Dealership is stating it is the P-AWS actuator on my 2018 Acura TLX that have gone out and caused this to occur. Appears to be an issue many have encountered with two different Acura models according to what I have found online and a costly repair of $6,000. Someone could really have been hurt with this issue if going at a speed of normal driving or on a freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519907May 1, 2023
FUEL/PROPULSION SYSTEM, ENGINE
The cars dash lights all keep coming on and I lose all power to the vehicle while driving. Check engine light and serveral others will illuminate and continue to flash the warning signs. Car takes what seems like forever to then get back into gear and drive. All of the lights stay on even after shutting the car off and turning back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518867April 25, 2023
POWER TRAIN
The contact owns a 2015 Acura TLX. The contact stated that while driving at various speeds, the vehicle momentarily shifted into neutral and failed to immediately accelerate while depressing the accelerator pedal. The vehicle was taken to the local mechanic who was unable to determine the cause of the failure. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 16V640000 (Power Train). The contact indicated that the vehicle had experienced the failure listed in the recall. The local dealer was not notified. The failure mileage was 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518920April 25, 2023
POWER TRAIN
I have a 2018 Acura tlx 6 cyl with 39k miles on it. Transmission bangs Into second gear when I first start driving the car each day. I brought to the dealership. Had codes updated and did a transmission service with no succsess. Dealership stated They can’t do anything else without tripping a code. I know this is a known issue but can’t get It resolved. All maintenance is up to date on car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517929April 19, 2023
LANE DEPARTURE: LANE KEEP: STEERING ASSIST, FORWARD COLLISION AVOIDANCE
The contact owns a 2022 Acura TLX. The contact stated while driving approximately 20 MPH, the contact made a right turn, depressed the brake pedal, and the vehicle came to a stop with the electric power steering, Forward Collision Avoidance, Road Departure Mitigation, Cruise Control, Hill Ascend Assist, and VSA warning lights illuminated. The vehicle was towed to a dealer but was not repaired. The manufacturer was not notified of the failure. The failure mileage was 3,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517765April 18, 2023
POWER TRAIN
I leased a new Acura TLX vin [XXX] from Hall Automotive Virginia Beach in April 2019. After about 3 years the lettering on the drive gear selector button started wearing off when the car had about 12000 miles and was still under its 4 year factory warranty. I have been very careful with my car and did not expose it to any chemicals that would cause this (and this has never happened on any of my other vehicles). During the warranty period I took the car to 2 different Acura dealers (Hall Acura and Priority Acura Chesapeake VA) who both said that Acura would not replace it under warranty. I also called Acura who told me to go to a dealer which I had already done. This is a potential safety hazard as it could make it more difficult to put the car into gear. I searched for this issue online and found that this has been a recurring problem on Honda Acura models.: https://www.driveaccord.net/threads/white-part-of-lettering-on-10at-gear-selector-panel-has-worn-off-the-button-now-what.538337/page-2 Please make Acura replace these with more durable lettering on all affected vehicles. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516790April 12, 2023
UNKNOWN OR OTHER
UNKNOWN- I was on the Interstate coming from work when I heard a loud BOOM sound. Then I heard wind. I got to where I could pull over and saw nothing. I looked at my sunroof and it was completely shattered. Just out the blue. Thankfully my sunroof was closed and my shade was pulled or I would have been seriously injured or worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515683April 5, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
My fuel pump I think is messed up. I had my dad and mechanic look at it. They say it is the fuel pump. The mechanic was in the car when it kept jolting every time I pressed the gas. I could have hit someone in front of me! It keeps doing if. There is a fuel pump recall for these cars, but they don’t want to include my car even though it is. I’m highly frustrated. Please help! I put a date when my mechanics told me something’s wrong, but it started way before that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515047April 2, 2023
POWER TRAIN
Yesterday a friend of mine was driving my 2018 Acura TLX. She thought she had it in P(park,) but it wasn't in park it was in D(drive) still. She had let her foot off the brake thinking it was in park and the car started moving. It wasn't until she said she looked up and realized it wasn't in park. She stated to me that she pushed the P(park,) but unfamiliar with my car and doesn't know which buttons on the panel are such as P(park,) R(reverse,) N(neutral.) With that said let it be noted that when I bought the car in April of 2022 the D & P were worn out from use. Almost a year later they are even more worn out so my friend didn't know exactly if the vehicle was in P or D because of how worn they are. The dealership I bought it from is aware of the buttons wearing out and said they wouldn't fix/replace it. Please note the 2 pictures submitted with this shows #1 with headlights off #2 with headlights on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511810March 14, 2023
TIRES
I currently have Kumho Ecsta PS91 tires on my 2021 Acura TLX that was purchased brand new and 3 out of 4 tires have cracks/splits all the way around the inside and outside sidewall. My vehicle currently has 30k miles and still has plenty of tread left on them as they are rated for 45k miles. Car has always had its routine maintenance done at Acura and tires are always checked and rotation is done also. Please look into this immediately 🙏 I was traveling on an Interstate at 70 mph and this could have been a tragedy for myself and others traveling. Also have pictures to show if needed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511242March 10, 2023
ELECTRICAL SYSTEM
The Emission System Problem Alarm and the Electric Parking Brake Problem Alarm constantly comes in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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