Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11035456October 21, 2017
AIR BAGS
TAKATA RECALL REC'D NOTICE 2/16 ABOUT RECALL ON AIR BAGS, NO FURTHER INFO HAS BEEN REC'D.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035303October 20, 2017
UNKNOWN OR OTHER
TAKATA RECALL NHTSA RECALL NUMBER 17V509 SUMMARY ON CERTAIN VEHICLES, THERE COULD BE AN INTERRUPTION IN ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE. THIS COULD RESULT IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND/OR A NO START CONDITION, OR CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION, WHICH COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY. RECALL STATUS RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE REMEDY REPLACE THE FUEL PUMP CONTROL MODULE AND RELOCATE IT WITHIN THE VEHICLE. SAFETY RISK DESCRPITION A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY. MANUFACTURER RECALL NUMBER 20AE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034776October 20, 2017
ENGINE
I WAS DRIVING ON THE HIGHWAY AND NOTICED A LOSS OF POWER WITH THE ENGINE LIGHT ON. WHEN I COMPLETED THE TRIP, I FOUND THAT THE CAMSHAFT FOLLOWER HAD WORN ALL THE WAY THROUGH, LEAVING METAL FRAGMENTS INSIDE THE ENGINE. THE CAMSHAFT HAD WORN AWAY AT THE HIGH PRESSURE FUEL PUMP, WITH DAMAGE OCCURRING TO BOTH PARTS. WHAT WAS ADDRESSED IN TECHNICAL BULLETIN 2015153 HAPPENED TO MY CAR AS WELL. THE ISSUE IS THAT VW DENIED TO HELP BECAUSE MY CAR WAS A 2008 MODEL YEAR, WITH A PRODUCTION DATE IN JANUARY OF 2008. THE RECALL AND WARRANTY EXTENSION APPLIED TO MODEL YEAR 2006-2007, BUT BECAUSE THE SAME EXACT FAILURE HAPPENED ON MY CAR IT SHOULD BE COVERED ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035142October 20, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. THE CONTACT NOTICED A STRONG FUEL ODOR INSIDE THE VEHICLE. ALSO, THE VEHICLE STALLED WITHOUT WARNING ON A FEW OCCASIONS. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER ADVISED THE CONTACT NOT TO DRIVE THE VEHICLE AND HAVE IT TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034542October 19, 2017
ENGINE
SUDDEN LOSS OF ENGINE OIL CAUSING ENGINE FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034667October 19, 2017
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), SEAT BELTS
TAKATA RECALL: I PHONED VW CUSTOMER CARE ON 08/10/2016 REQUESTING A RECALL LETTER BUT NEVER RECEIVED IT. I REPORTED THIS TO JONATHAN BRADLEY/HALLMARK VW USED CAR SALESMAN. I REPORTED TO GOSSETT VW SERVICE AGENT JEFF WHO SAID MY RECALL DATE WAS 09/30/2017. 08/25/2017 AIRBAG WARNING LIGHT FLASHED THIS ONE TIME. THE LOW TIRE INDICATOR CAME ON 09/13/2017 SO I DROVE TO GOSSETT TO HAVE MY TIRES INFLATED. THE TECHNICIAN DID NOT RE-SET THE INDICATOR IN THE GLOVE COMPARTMENT PER JENNIFER OSBOURN/SERVIDE AGENT AS IT WAS LOCKED. WHEN I DROVE THE CAR AGAIN ON 09/16/17 THE ABS, TRACTION CONTROL, SEAT BELT PRETENSIOR & LOW TIRE INDICATOR LIGHT ILLUMINATED. GOT APPOINTMENT ON 09/22/17 TO HAVE THEIR WORK INSPECTED. I ALSO ASKED FOR AUTHORIZATION TO REPAIR THE TAKATA AIRBAG. ON 09/22/17 GOSSETT REFUSED TO TOUCH THE CAR UNLESS I PAID THEM $140.00 DIAGNOSTIC FEE. FOLLOWING THE DIAGNOSTIC I WAS TOLD IT WOULD COST ANOTHER $140.00 TO CLEAN DIRT FROM THE SHORT TO THE PASSENGER SEAT SENSOR. NO PROBLEMS EXISTED PRIOR TO THE 09/13/ VISIT TO INFLATE THE TIRES. TOTAL PAID WAS $340.41. FOLLOWING THIS VISIT THE RE-SET IS INOPERABLE, THE LOW TIRE INDICATOR, SEAT BELT, AIRBAG AND TRACTION CONTROL LIGHTS COME ON AND OFF EACH TIME THE VEHICLE IS TURNED ON AND FLASH IN AND OUT DURING DRIVING. THE ESP/ABS LIGHT IN THE MIDDLE PANEL ON THE DASH COMES ON, THE FUEL FILLER FLAP DOOR IS MALFUNCTIONING IN THE REVERSE ORDER FOR THIS YEAR VEHICLE, ERROR AIRBAG AND ERROR ESP/ABS WARNINGS COME ON. ON 09/22/17 MY VEHICLE WAS RETURNED WITH BROKEN OFF PART # VW 8E038813348E>ABS< FRONT PASSENGER FLOOR. REPORTED VIA MAIL TOAL GOSSETT/CEO, VW CUSTOMER CARE LIVE CHAT, TELEPHONE TO JENNIFER OSBORN/SERVICE AGENT, DWAYNE HILL/SERVICE MANAGER GOSSETT GERMANTOWN. TUESDAY, 10/17/I RECEIVED A CALL FROM JASON TRIPP BUT HAVE NOT BEEN ABLE TO MAKE CONTACT WITH HIM TO DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034219October 18, 2017
STEERING
DASHBOARD WARNING STATES " STEERING COLUMN LOCK DEFECTIVE"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034230October 18, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN OCTOBER OF 2017. THE DEALER (AUTOBARN VOLKSWAGEN OF COUNTRYSIDE, 6161 JOLIET RD, COUNTRYSIDE, IL, 60525) WAS CONTACTED AT 708-354-6600 AND STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN WORK HAS BEEN COMPLETED, SEE INVOICE. UPDATED 8/22/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034354October 18, 2017
AIR BAGS, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (BACHMAN VOLKSWAGEN, 9652 BLUEGRASS PKWY, LOUISVILLE, KY 40299, (502) 996-8943) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES AND WORSENED WHILE WAITING FOR THE PART. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034105October 17, 2017
ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY STALL. MOMENTS LATER, THE VEHICLE COULD BE RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER (SUNTRUP VOLKSWAGEN IN ST. LOUIS, MO), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033960October 16, 2017
ENGINE, POWER TRAIN, STEERING
HAVE BEEN GETTING STEERING LOCK MALFUNCTIONS WHEN TRYING TO START THE CAR FOR ABOUT TWO WEEKS. TODAY, THE STEERING WHEEL LOCKED WHILE DRIVING. UNABLE TO STEER THE VEHICLE AT ALL. WAS ABLE TO STOP AND TURN THE VEHICLE OFF. SEEMS THIS IS/ WAS A COMMON PROBLEM FOR THIS MODEL VOLKSWAGEN AND A VOLUNTARY RECALL WAS AVAILABLE UNTIL 2013. UNFORTUNATELY, THE PREVIOUS OWNERS OF THE CAR NEVER DID ANY RECALLS OR EVEN REMEMBERS EVER BEING NOTIFIED OF ANY RECALLS. THIS PROBLEM IS ONE OF MANY FOR THIS MODEL. I CALLED VOLKSWAGEN AND THEY WERE NO HELP. THIS IS A MAJOR SAFETY ISSUE. MY 17 YEAR OLD SON DRIVES THIS CAR. I CANT ALLOW HIM TO DRIVE IT NOW AFTER THIS. HOW CAN VOLKSWAGEN ALLOW THIS? THEY BASICALLY DONT CARE IF WE CRASHED AND HURT OTHERS BECAUSE OF THIS ISSUE. A VOLUNTARY RECALL FOR A STEERING ISSUE?? DOES THAT SOUND SAFE??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033519October 16, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN CONSUMER STATED CAR STALLED FOUR TIMES BATTERY HAD TO BE REPLACED UPDATE 7/31/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033370October 14, 2017
ELECTRICAL SYSTEM, POWER TRAIN, SEAT BELTS
PERIODICALLY WHILE DRIVING, THE SEAT BELT LIGHT WILL COME ON, THE THE DRIVER'S SEAT BELT WILL LOSE TENSION. THE PUSH START BUTTON HAS BE PRESSED MULTIPLE TIMES IN ORDER FOR THE VEHICLE TO START. I RECEIVE THE ERROR MESSAGE ON THE DASH, "KEY NOT IN RANGE" WHEN THE KEY FOB IS ON MY PERSON. THE BUILT-IN TRACTION DOES NOT HANDLE WELL, BECAUSE THE WEIGHT DISTRIBUTION IS NOT 50/50. THERE IS ENTIRELY TOO MUCH BODY ROLL FOR THIS VEHICLE. THE 2013 VOLKSWAGEN PASSAT 3.6 SEL SHOULD HAVE BEEN MANUFACTURED AS AN ALL-WHEEL DRIVE, AND A HARD BODY. THE TRANSMISSION IS SLUGGISH BETWEEN 1ST AND 2ND GEARS. I USED TO OWN A 2005 VOLKSWAGEN PASSAT GLX V6 4MOTION, AND IT WAS A MUCH BETTER BUILD QUALITY THAN THE 2013 PASSAT. THE QUALITY OF VOLKSWAGEN PASSAT IS IN MAJOR DECLINE, AND IS NOT THE SAME AS IT WAS IN THE EARLY 2000S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033311October 13, 2017
ENGINE, VEHICLE SPEED CONTROL, STEERING
THE TIMING CHAIN SYSTEM IS DEFECTIVE AND THEY KNOW IT. WHY DIDN'T THEY INFORM ME OF THIS.MAYBE BECAUSE THEY HAVE HANDS FULL WITH THE EMISSION CHEATING SCANDAL. OR IF THEY DID THEM THEY WOULD BE LIABLE FOR ALL THE COMPLAINTS BEFORE. PLEASE PUTVOUTCA RECALL. THIS CAR IS DANGEROUS !!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032848October 11, 2017
EXTERIOR LIGHTING
I BROUGHT MY CAR A YEAR AGO TO CENTRAL AUTO GROUP IN PLAINFIELD, CT FOR A LOW BEAM LIGHT OUT ON MY CAR. I REPLACED THE BULB AND IT STILL DIDN'T WORK. THE WARNING LIGHT WAS ON ALSO. THEY CLEANED AND LOOKED FOR RECALL ON THE CAR BUT DIDN'T FIND ONE. THEY SAID BULB WAS FINE. I WAS TOLD NOT TO SLAM HOOD AND BE CAREFUL. EVERYTHING FOR RECALL 14V125000 APPLES TO MY CAR BUT IT IS NOT ON LIST. I STILL HAVE THE CAR WAREHOUSE OF WHEN IT WAS MADE IN 2012. WHY IS MY CAR NOT INCLUDED IN THIS RECALL. I HAVE TO REPLACE THE LIGHT HOLDER? THIS IS NOT RIGHT. THERE ARE MANY PEOPLE OUT THERE HAVING THE SAME ISSUE. MY SON DRIVES THIS CAR. I WOULD LIKE ASSISTANCE. MY LOW BEAM LIGHT IS OUT AGAIN. I CHANGED THE BULB BUT IT WON'T WORK. THE WARNING INDICATOR LIGHT IS LIT UP ALSO. THANK YOU FOR YOUR TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032704October 10, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ANDY MOHR VOLKSWAGEN IN AVON, INDIANA, 46123 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. IN ADDITION, THE CONTACT WAS INFORMED BY THE DEALER THAT VOLKSWAGEN WOULD BE CONSTRUCTING THEIR OWN AIR BAG FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032572October 9, 2017
VEHICLE SPEED CONTROL
ON SEPTEMBER 25TH, 2017 MY STEPDAUGHTER WAS INVOLVED IN A VEHICULAR ACCIDENT ON I-75 N. IN MACON, GEORGIA. SHE WAS DRIVING A 2006 VW PASSAT, 3.6 L. THE ACCIDENT OCCURRED DUE TO SUDDEN ACCELERATION ON ITS OWN. THE ACCELERATOR QUICKLY, AND WITHOUT NOTICE, ENGAGED BY ITSELF. THIS RESULTED IN HER CRASHING INTO THE GUARDRAIL ON BOTH SIDES OF THE INTERSTATE, IN MACON, GA. FORTUNATELY, SHE WAS WEARING HER SEAT BELT AND SURVIVED. SHE SUFFERED LACERATIONS, BRUISES, NECK AND ARM INJURY, AND SOME IMMEDIATE SHORT TERM MEMORY LOSS WHEN SHE HIT HER HEAD. THE VEHICLE WAS A TOTAL LOSS. VOLKSWAGEN SAID THEY WOULD COME TO EXAMINE THE ACCELERATOR TO DETERMINE IF THERE IS A PROBLEM WITH IT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11032269October 8, 2017
AIR BAGS
TAKATA TECALL I HAVE CONTACTED VW TO SCHEDULE A REPAIR FOR MY TAKATA AIRBAGS NUMEROUS TIMES, AND FOR MONTHS THEY HAVE STALLED ME, GIVING ME NO ANSWERS, AND NO REPAIRS. I HAVE DONE EVERYTHING THAT I CAN TO TRY AND GET MY VEHICLE REPAIRED TO SAFETY, BUT VW REFUSES TO COMPLY WITH THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032167October 7, 2017
ENGINE
CAR CUTS OFF WHILE DRIVING AND OIL PRESSURE LIGHT COMES ON. DEALER SAYS THE TIMING BELT SKIPPED AND DAMAGED THE ENGINE AND THAT ITS A COMMON PROBLEM WITH VW CARS. THE COST TO FIX IS $4K WHICH IS RIDICULOUS FOR A "KNOWN ISSUE". WHEN GOOGLING THIS ISSUE THERE ARE SEVERAL PASSAT OWNERS EXPERIENCING THE SAME THING AND THERE ARE EVEN CLASS ACTION SUITS BECAUSE OF THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031962October 5, 2017
AIR BAGS, POWER TRAIN, UNKNOWN OR OTHER
I KEEP RECEIVING RECALL NOTICES FOR [XXX]. VOLKSWAGEN TOOK POSSESSION OF THIS CAR ON 11/29/2016 UNDER THE DIESEL EMISSIONS RECALL. VW BLAMES NHTSA FOR CONTINUED NOTICES ON A CAR THEY OWN.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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