Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11022962September 13, 2017
EXTERIOR LIGHTING
PASSENGER HEADLIGHT LOW BEAM TERMINAL MELTED AND FOGGED INTERIOR SURFACES OF REFLECTOR AND LENS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023319September 13, 2017
FUEL/PROPULSION SYSTEM
RECALL NO. 17V509 IN NOVEMBER 2015, WHILE DRIVING ON A CITY STREET, MY CAR STALLED. WHEN I TOOK IT TO A LOCAL DEALERSHIP, THEY SAID THE FUEL PUMP WAS FAULTY AND REPLACED IT. AT THE END OF DECEMBER 2015, WHILE DRIVING UP A STEEP ROAD, ALL OF A SUDDEN THE CAR LOST POWER AND BEGAN REVERSING, BEFORE CRASHING INTO A BARRIER. I WAS FORTUNATE THAT THE BARRIER PREVENTED THE CAR FROM GOING OVER A HILL INTO THE RIVER. ONCE AGAIN A LOCAL DEALERSHIP LATER TOLD ME THE FUEL PUMP WAS AT FAULT. IT WAS NOT UNTIL SEPTEMBER 2017 THAT I LEARNED OF A RECALL THAT "CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION, WHICH COULD INCREASE THE RISK OF A CRASH." THIS IS EXACTLY WHAT HAPPENED TO MY VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11023385September 13, 2017
ENGINE
ON MAY 25, 2017 MY WIFE AND I PURCHASED A 2010 VOLKSWAGEN PASSAT FOR OUR SON WHO IS MAKING MONTHLY PAYMENTS. APPROXIMATELY ONE MONTH AFTER THE PURCHASE HE WAS ON THE ON RAMP GETTING READY TO PULL ONTO HIGHWAY 65 IN SPRINGFIELD, MISSOURI. THE CAR SEEMED TO LOSE ENERGY AND WASN'T ACTING CORRECTLY. FEARING THAT IT WOULD DIE WHEN HE PULLED ONTO THE HIGHWAY, HE PULLED TO THE SIDE OF THE ROAD TO SEE WHAT WAS WRONG. AFTER LOOKING AT THE ENGINE HE DECIDED TO GET OFF THE HIGHWAY AS SOON AS HE COULD. APPROXIMATELY ONE WEEK LATER MY SON WAS DRIVING THROUGH TOWN. HE HAD TRAVELED LESS THAN THREE MILES WHEN HE PULLED INTO THE PARKING LOT OF ONE OF THE LOCAL HIGH SCHOOLS. NOT HAVING ANY NOTICEABLE ISSUES THAT EVENING, HE WAS VERY SURPRISED TO FIND THAT WHEN HE TRIED TO START HIS CAR IT WOULDN'T TURN OVER. IT SOUNDED LIKE IT WANTED TO, BUT WAS MAKING A STRANGE NOISE THAT IT HADN'T BEFORE. WE DECIDED TO LEAVE IT PARKED AND HAVE IT TOWED THE NEXT DAY. AFTER LOOKING AT IT THE MECHANIC INFORMED US THAT THE TIMING CHAIN HAD SLIPPED DUE TO A FAULTY TENSIONER, CAUSING CATASTROPHIC ENGINE DAMAGE. BECAUSE OF THIS THE ENGINE WILL HAVE TO BE COMPLETELY REPLACED. WE ARE SO VERY THANKFUL THAT OUR SON WASN'T HURT, OR EVEN WORSE. I HAVE SINCE BECOME AWARE OF THE CLASS ACTION LAWSUIT THAT HAS BEEN PUT INTO PLACE DUE TO THE MILLION PLUS VOLKSWAGEN VEHICLES THAT HAVE THE SAME TENSIONER. VOLKSWAGEN KNEW IT WAS A FAULTY PART YET CONTINUED TO MANUFACTURE THESE VEHICLES REGARDLESS OF THE SAFETY ISSUES THAT CAN, AND IN FACT HAVE, BECOME ISSUES WITH MANY PEOPLE. I'VE READ MANY STORIES OF UNSUSPECTING DRIVERS WHO WHILE DRIVING DOWN THE HIGHWAY AT FULL SPEED HAD THEIR VEHICLES STOP IN FULL TRAFFIC NEARLY CAUSING SEVERE ACCIDENTS, WE FEEL THAT DUE TO THE NEGLIGENT DESIGN AND MANUFACTURE OF THESE VEHICLES, A RECALL SHOULD TAKE PLACE. KEEPING CONSUMERS SAFE FROM THEIR FAULTY PRACTICES. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022813September 12, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JOSEPH VOLKSWAGEN (3813 MONTGOMERY RD, CINCINNATI, OH 45212, PHONE NUMBER: (800) 551-4240) AND WAS INFORMED THAT THE REMEDY PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022914September 12, 2017
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE DRIVING 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A LOCAL DEALER (HERITAGE VOLKSWAGEN PARKVILLE, 9215 HARTFORD RD, PARKVILLE, MD 21234) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD THE VEHICLE TOWED TO HER RESIDENCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022930September 12, 2017
STEERING
FOR A COUPLE OF WEEKS NOW THE CAR STARTS AND SUDDENLY TURN OFF. I WENT TO START THE CAR ON 09/10/2017 AND A MESSAGE APPEARED ON THE MFD: "STEERING COLUMN LOCK" AND THE KEY IS UNABLE TO BE REMOVED FROM THE IGNITION. I HAVE BEEN READING ABOUT THE STEERING COLUMN LOCK ON VARIOUS FORUMS AND FOUND THAT VW ISSUED A VOLUNTARY RECALL WHICH EXPIRED SOMEWHERE AROUND FEBRUARY 28, 2013. SINCE IT WAS VOLUNTARY, AND MANY PEOPLE DID NOT HAVE THE PROBLEM MYSELF INCLUDED, IT WOULD SEEM THAT THIS SHOULD BE A MANDATORY RECALL. IT IS CERTAINLY A SAFETY CONCERN BECAUSE THE STEERING COLUMN CAN LOCK UP AND CAUSE A MAJOR ACCIDENT IF THIS SHOULD OCCUR WHILE DRIVING. IT HAS BEEN SEVERAL YEARS LATER AND I HAVE READ MANY OF THE NEWER VW MODELS ARE EXPIRIENCING THE SAME ISSUE. I CERTAINLY BELIEVE THAT THIS SHOULD MERIT A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022943September 12, 2017
VEHICLE SPEED CONTROL
I WAS DRIVING INTO THE BEACH PARKING LOT WITH MY DOG I WAS TURNING INTO A PARKING SPOT WHEN THE CAR ACCELERATED QUICKLY AND FAST BY ITS SELF WITH FAST SPEED. BRAKED VERY HARD MY DOG WENT FLYING INTO THE BACK OF MY SEAT PUT IT INTO PARK AND TURNED THE CAR OFF. I GOT SCARED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022358September 8, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE CONTACT WAS UNABLE TO GET THE RECALL COMPLETED DUE TO UNREASONABLE SCHEDULING FROM THE DEALER. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JOE HOLLAND VOLKSWAGEN (150 MACCORKLE AVE SW, SOUTH CHARLESTON, WV) WAS CONTACTED AND WAS UNWILLING TO ACCOMMODATE THE CONTACT. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THEY WOULD GIVE THE CONTACT A CALL ON MONDAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022381September 8, 2017
TIRES, TIRES:SIDEWALL
PRIMEWELL VALERA TOURING II 215/55R 17 TIRES. THE TIRES AFTER 5000 MILES HAVE DEVELOPED A ROARING SOUND AND THE SIDEWALLS ARE CRACKED. THE ROARING HAS BECOME SO LOUD I HAD THE WHEEL BEARINGS REPLACED BECAUSE OF THE NOISE. THE NOISE IS IN FACT COMING FROM THE TIRES. THE TIRES WERE BOUGHT BY THE DEALER WE PURCHASED THE CAR FROM. IN FACT, IT WAS PART OF THE DEAL THAT THE CAR HAD NEW TIRES PUT ON. BECAUSE OF THIS FACT, THE TIRES ARE NOT UNDER WARRANTY. I TOOK THE CAR TO MY LOCAL FIRESTONE DEALER, THEY HAVE PRIMEWELL TIRES MADE EXCLUSIVELY FOR THEM. THE DEALER WAS NICE ENOUGH AND TOLD ME ABOUT THE RECALL FOR THE TIRES, BUT MY SPECIFIC SIZE WAS NOT LISTED UNDER THE RECALL. THE NEXT SIZE UP AND DOWN WERE LISTED, BUT NOT OUR SPECIFIC SIZE. HE DID OFFER A DISCOUNT ON A NEW SET OF TIRES THOUGH. HE HONESTLY TRIED TO HELP US OUT. BEFORE I SPENT AN ADDITIONAL $500 PLUS DOLLARS I CALLED FIRESTONE CORPORATE. AFTER STATING MY CASE, HE SAID THERE WAS ABSOLUTELY NOTHING HE COULD DO. I ASKED HIM IF HE WOULD LET HIS WIFE DRIVE A CAR WITH CRACKED SIDEWALL TIRES, HE COMMENTED IF IT WAS HIS CAR, HE WOULD GET THEM REPLACED, BUT HE OFFERED ABSOLUTELY NO HELP TO DO SO AND WAS UNAPOLOGETIC TO SAY THE LEAST. I EXPECT MORE FROM FIRESTONE / BRIDGESTONE. YOU WOULD THINK AFTER ALL THE BAD PRESS FROM THE FORD EXPLORER TIRE INCIDENT THEY WOULD BACK THERE PRODUCTS UP BETTER, OR AT LEAST OFFER A PRODUCT THAT LASTS LONGER THAN 5000 MILES. PLEASE BE AWARE BEFORE BUYING THERE PRODUCTS, I KNOW I NEVER WILL AGAIN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022040September 7, 2017
AIR BAGS
NOTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022041September 7, 2017
UNKNOWN OR OTHER
TOO MANY RECALLS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021136September 1, 2017
AIR BAGS
TAKATA RECALL .LIKE 6 MONTHS AGO WAS GHANGE OIL ON DEALER,AND WAS ASK ABOUT TRADE IN MY CAR BUT THEY GIVE ME A SMALL PRICE BECAUSE MY CAR HAS RECALL !!!THEY DID NOT PROPOUSE ME NOTHING TO FIX OR CHGANGE OR DO MY PROBLEM!!I HAVE TWO KIDS IM WORRY ABOUT MY SAFETY PLEASE HELP ME!!!!!!!!!!!!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020490August 30, 2017
FUEL/PROPULSION SYSTEM
UPON ACCELERATION, MY PASSAT SPUTTERED LIKE IT WAS COUGHING, NOT GETTING ENOUGH GAS THROUGH THE SYSTEM. VERY CONCERNING TO ME, LUCKILY I WAS IN A SMALL TOWN ON A ROAD WITH NOT MUCH TRAFFIC. IT THEN WENT BACK TO NORMAL OPERATION, WITHIN A NUMBER OF SECONDS .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020538August 30, 2017
ENGINE
HIGH-PRESSURE FUEL PUMP FAILURE, CAR STOPPED WORKING WHILE DRIVING ON FREEWAY IN ANOTHER STATE. CAR HAS NOT RUN IN OVER A YEAR DUE TO THIS PROBLEM AND THE COST TO FIX IT. THEY MODEL YOUR NEW WERE WITH THE EXACT SAME ENGINE AND PART IS COVERED UNDER WARRANTY BUT THIS CAR IS NOT AT A 71,250 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020312August 29, 2017
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE, AIR BAGS, STEERING, ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. UPON STARTING THE VEHICLE, THE AIR BAG INDICATOR ILLUMINATED AND THE HORN FAILED TO SOUND. ON OTHER OCCASIONS, THE STEERING WHEEL CLICKED WHEN TURNED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO TAKEN TO SAVANNAH VOLKSWAGEN (50 EISENHOWER DR, SAVANNAH, GA 31406) WHERE THE DIAGNOSIS WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019890August 26, 2017
SERVICE BRAKES
ABS LIGHT IS ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019899August 26, 2017
WHEELS
I'VE HAD MY 2013 VOLKSWAGEN PASSAT 3.6 SEL PREMIUM SINCE 6/2017, AND I HAVE BOUGHT 2 SETS OF VW WHEEL CENTER CAPS, BECAUSE THEY KEEP FAILING OFF. IT'S QUITE OBVIOUS THIS IS A MANUFACTURER'S DEFECT WITH VOLKSWAGEN. THIS IS AN EXPENSIVE VEHICLE, AND VOLKSWAGEN SHOULD DO A BETTER JOB AT ENGINEERING PARTS THAT DON'T FALL OFF OF THE CAR. THESE WHEEL CAPS ARE ROUGHLY $26 AT VOLKSWAGEN BEFORE TAX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019515August 25, 2017
FUEL/PROPULSION SYSTEM
THE LID FOR THE FUEL TANK WHICH CONTAINS THE VEHICLE FUEL FILTER IS CRACKED AND WAS LEAKING PRESSURIZED FUEL UNDERNEATH THE PASSENGER REAR SEAT ANY TIME THE KEY WAS ON. THIS IS THE EXACT SAME PROBLEM THAT VOLKSWAGEN HAS ISSUED RECALL 20Z4 FOR TOUAREG MODEL VEHICLES. THE FIRST SYMPTOM I NOTICED WAS THE CAR HAD TO BE CRANKED FOR ONLY A SECOND OR TWO LONGER FOR THE ENGINE TO START. AFTER ABOUT 3 DAYS OF EXPERIENCING A MINOR SHORT CRANK I WAS PARKED IN A PARKING STRUCTURE AND HAD TO CRANK THE ENGINE OVER FOR ALMOST 20 SECONDS BEFORE THE ENGINE STARTED. THIS IS WHEN I BEGAN TO SMELL GASOLINE. I DROVE THE CAR ABOUT 2 MILES HOME AND REMOVED THE REAR SEAT AND FUEL PUMP ACCESS PANEL AND FOUND THE TOP OF THE FUEL TANK COVERED IN FUEL. I TOOK THE VEHICLE TO THE DEALER AND THEY CONFIRMED MY DIAGNOSIS OF A "FUEL FILTER FLANGE" LEAKING WHICH WAS REPLACED AND RESOLVED THE FUEL LEAK AND PROLONGED CRANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019779August 25, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V079000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE CONTACT CALLED JIM ELLIS VOLKSWAGEN KENNESAW AT (770) 370-4900 (LOCATED AT 950 ERNEST W BARRETT PKWY NW, KENNESAW, GA) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019315August 24, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE FRONT DRIVER SIDE LOW BEAM HEADLIGHT FLICKERED OFF AND ON. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHT ALSO FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MERCED VOLKSWAGEN, LOCATED AT 1530 W MAIN ST, MERCED, CA 95340) WHERE IT WAS DIAGNOSED THAT THE ENTIRE HEADLIGHT HOUSING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V125000 (EXTERIOR LIGHTING). THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL AND DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 70,980. ...UPDATED 11/15/17 *BF THE CONSUMER STATED THE VEHICLE SHOULD BE INCLUDED IN THE RECALL. UPDATED 11/29/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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