Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11031567October 3, 2017
UNKNOWN OR OTHER
CAR STALLING WHILE DRIVING SAME ISSUE HAS HAPPENED TWICE WITHIN TWO MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031639October 3, 2017
FUEL/PROPULSION SYSTEM
DRIVING A 2014 VOLKSWAGEN PASSAT TDI IN HEAVY INTERSTATE TRAFFIC ON I-24 MY HIGH PRESSURE FUEL PUMP FAILED LEAVING ME STRANDED IN DANGEROUS HEAVY TRAFFIC. I CAR WOULD NOT BUDGE, HAD TO BE TOWED IN AND NOW FACING PROBLEMS WITH THE DEALERSHIP AND VOLKSWAGEN OF AMERICA NOT WANTING TO REPAIR A KNOWN PROBLEMATIC PART--NOT TO MENTION A DANGEROUS PART TO FAIL AT ANYTIME WHILE OPERATING A MOTOR VEHICLE. I PRACTICE GOOD MAINTENANCE AND PROPER FUEL IS ALWAYS DISPENSED INTO MY VOLKSWAGEN PASSAT TDI AS I'M THE ONLY PERSON WHO FUELS THIS VEHICLE WITH DIESEL. I'VE DRIVEN FOR UPS, BEEN A NURSE FOR 20 YEARS AND CAN HONESTLY SAY THIS WAS A VERY DANGEROUS SITUATION ON THE INTERSTATE. THE VOLKSWAGEN DEALERSHIP IS LOCATED IN MURFRESSBORO TN, 2203 NW BROAD ST, PHONE 615-653-4694
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11030696October 1, 2017
AIR BAGS, ELECTRICAL SYSTEM, STEERING
AIR BAG ERROR MESSAGE AND LIGHT ILLUMINATES. THE STEERING WHEEL MAKES A CRACKING SOUND WHILE TURNING IN EITHER DIRECTION. ALSO THE BUTTONS ON THE STEERING WHEEL DO NOT WORK TO INCLUDE THE HORN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030747October 1, 2017
FUEL/PROPULSION SYSTEM
DRIVING BACK HOME FROM STORE AND CAR JUST DIED OUT THAN SMELT LIKE GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030600September 30, 2017
FUEL/PROPULSION SYSTEM
CAR SHUT OFF ON INTERSTATE HIGHWAY DURING RUSH HOUR. CAR WAS COMPLETELY WITHOUT POWER AND COASTING WITHOUT ENGINE POWER AT ALL. AVOIDED A SERIOUS DANGEROUS HAZARDOUS SITUATION WHICH WAS A LIFE THREATENING EXPERIENCE. INEXPERIENCED DRIVER WOULD HAVE SURELY BEEN IN AN ACCIDENT. MY MASTER GERMAN MECHANICS HAVE INFORMED ME IT IS THE HIGH PRESSURE FUEL PUMP THAT FAILED AND LEFT MY CAR VULNERABLE AT 70MPH SURROUNDED BY RUSH HOUR TRAFFIC. UPDATED 10/19/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030465September 29, 2017
UNKNOWN OR OTHER
HEATER CORE: HEATER CORE BECOME CLOGGED EVEN WITH REGULAR FLUSHES. ON 3RD HEATER CORE IN LESS THAN 4 YEARS OF OWNERSHIP. VW'S REPLACEMENT PROGRAM DOES NOT RESTART AFTER NEW HEATER CORE IS INSTALLED, BUT AT PURCHASE OF VEHICLE. VERY DISINGENUOUS. CAR ENGINE AREA STARTS TO OVER HEAT WITHOUT PROPER FLUENT CIRCULATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030184September 27, 2017
AIR BAGS, AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
TAKATA RECALL. PURCHASED A 2012 VW PASSAT ON 08/07/2015. WAS NOT AWARE OF THE RECALL UNTIL THE SALESMAN MADE A FOLLOW-UP COURTESY CALL TO ME ON 08/08/2016. HE WAS ADVISED I NEVER RECEIVED A LETTER. I PHONED VW CUSTOMER CARE, VERIFIED MY ADDRESS AND REQUESTED A LETTER FROM THEM AFTER RENEWING MY REGISTRATION BUT NEVER RECEIVED A RECALL LETTER TO THIS DAY. AUGUST 25, 2017 THE AIRBAG WARNING LIGHT CAME ON. SEPTEMBER 13, 2017 THE LOW TIRE INDICATOR LIGHT CAME ON. I TOOK MY VEHICLE TO GOSSETT VW, HAD THE TIRES INFLATED AND WHEN I DROVE THE VEHICLE TWO DAYS LATER THE ABS/TRACTION CONTROL/TIRE PRESSURE/ AND SEATBELT LIGHTS WERE CONTINUALLY FLASHING. I SPOKE TO AN ADVOCATE VIA CHAT ON VW'S SEB SITE. SHE AUTHORIZED THE AIRBAG REPAIR ON 09/22/2017. I PAID APPROXIMATELY $341.00 TO RESOLVE THE PROBLEM WITH THE WARNING LIGHTS BUT TO DATE, 09/27/2017 THE PROBLEM PERSISTS. THE DEALERSHIP DID NOT RESPOND TO MY COMPLAINT AND THE FILE WAS CLOSED ON 09/25/2017. I PHONED CUSTOMER CARE EARLIER TODAY, WEDNESDAY, 09/27/2017 AND REOPENED THE CASE. MY VEHICLE ONLY HAD 38,415 MILES ON IT. THE REPAIR REPORT ACCORDING TO SERVICE AGENT J.O. CLAIMED THEY FOUND A SHORT TO THE PASSENGER OCCUPANT SENSOR CAUSING THE ABS LIGHT, TIRE LIGHT, AND TRACTION LIGHT. CORRECTION: REPAIRED SHORT AND CLEANED RIGHT REAR SPEED SENSOR AND BEARING. ON 09/22, THE BOTTOM DRIVER TAKATA AIRBAG WAS PERFORMED. NOT ONLY ARE THE SAME LIGHTS ALARMING EACH TIME I TURN ON THE VEHICLE, BUT THIS MORNING THE ESP ERROR LIGHT FLASHED. VW CUSTOMER CARE WAS ADVISED AND REOPENED THE COMPLAINT. FOLLOWING THE SERVICE VISIT I DISCOVERED A BROKEN PART WITH VW # 8E0.881.348.E ON THE RIGHT FLOOR MAT OF THE CAR. THIS IS ALARMING. I WAS ADVISED AN ADVOCATE FROM VW CORPORATE SHOULD BE CALLING ME IN RESPONSE TO THIS HORRIFIC ORDEAL. THESE INCIDENCES OCCURRED 2 WEEKS AFTER THE CERTIFIED PRE- OWNED WARRANTY EXPIRED. NEVER HAD ANY PROBLEMS WITH THE VEHICLE BEFORE THIS. I AM A SENIOR CITIZEN WHO IS EXTREMELY ALARMED WITH THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11029933September 26, 2017
AIR BAGS
TAKATA RECALL, VOLKSWAGEN WAITED FOR OVER 1 1/2 YEARS TO RECALL AND THEN THE "FIX" WAS TO REPLACE WITH "NEW/OLD STOCK" AND SAID WOULD REPLACE THIS AT A LATER DATE WITH A FINAL FIX. WAITING ALMOST 2 YEARS TO FIX (NOT REALLY) A LIFE ENDANGERING DEFECTIVE PART WITH A SIMILAR PART IS NOT A RECALL REPAIR. VOLKSWAGEN CONTINUES TO IMPORT AND BUILD NEW VEHICLES WITH AIR BAGS BUT HAS NOT PLACED A HIGH PRIORITY ON REPAIRING THE RECALL. FOR THE PROTECTION OF CUSTOMERS WHO SPENT AS I DID NEARLY $30,000 ON A UNSAFE POTENTIALLY LIFE THREATENING PRODUCT I WOULD EXPECT A MANUFACTURER TO TAKE A RECALL MORE SERIOUSLY AND IF NOT FOR THE PROPER GOVERNMENT AGENCY TO TAKE ACTION. AT THIS TIME VOLKSWAGEN OFFERS NO TENTATIVE DATE FOR CORRECTION OF THE AIR BAG DEFECT. VOLKSWAGEN HAS NOT TAKEN MY REQUEST FOR THE VEHICLE TO BE BOUGHT BACK OR IMMEDIATELY PROPERLY FIXED AS 99% OF ALL PRODUCT RECALLS ARE HANDLED BUT SO FAR HAS NOT BEEN HELD RESPONSIBLE FOR AN UNACCEPTABLE DELAY IN A REMEDY OF THE RECALL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030073September 26, 2017
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
ON 1 SEPTEMBER 2017, I PARKED MY VW IN MY GARAGE. THERE WERE NO ENGINE LIGHTS ON OR ANYTHING, BUT THE CAR HAD BEEN MAKING A LOUD FAN LIKE NOISE AFTER I REMOVED THE KEY FOB FROM THE IGNITION. ITS BEEN DOING THAT SINCE I BOUGHT IT. I DIDN'T START THE CAR BACK UP UNTIL 5 SEPTEMBER 2017 AFTER RETURNING FROM A WEEKEND WITH FAMILY. WHEN I STARTED MY VW UP I NOTICED THAT THE ENGINE LIGHT WAS NOW ILLUMINATED. I WAITED ABOUT A WEEK BEFORE I TOOK ANY ACTION HOPING THAT THE LIGHT WOULD JUST GO AWAY ON ITS OWN, BUT IT DIDN'T. ON 12 SEPTEMBER I TOOK THE CAR TO THE NEAREST AUTOZONE AND TOOK ADVANTAGE OF THEIR FREE ENGINE LIGHT DIAGNOSTIC CHECK. THE ERROR CODES READ "P0171 SYSTEM TOO LEAN (BANK 1)" AND "P12A2 FUEL RAIL PRESSURE SENSOR INAPPROPRIATELY HIGH." AT THE TOP OF THE PAPER IT STATED THAT THE MOST LIKELY SOLUTION FOR THESE ERROR CODES WAS TO REPLACE THE FUEL PUMP. ONCE I RETURNED HOME I CALLED THE LOCAL VOLKSWAGEN DEALERSHIP AND TOLD THEM WHAT THE PROBLEM WAS, THEY TOLD ME THAT THERE WAS A RECALL OUT FOR MY MODEL VEHICLE, BUT THERE IS NO FIX AT THE MOMENT. I THEN WENT ONLINE TO SEE FOR MYSELF, THE MANUFACTURER RECALL NUMBER IS: 20AE AND THE NHTSA MANUFACTURER NUMBER IS: 17V509. I AM NOT SURE WHAT CAUSED THE VEHICLE TO RANDOMLY START HAVING THESE ISSUES. I DO NOT FEEL SAFE DRIVING THE CAR OUT OF TOWN ANYMORE, I ONLY DRIVE IT TO AND FROM WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11029630September 25, 2017
EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES
2012 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARDS TO HEAD LAMP CONNECTOR HOUSING SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE WAS TAKEN TO A DEALER TO HAVE THE REPAIR COMPLETED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHO INFORMED THE CONSUMER THAT VEHICLE'S HEADLAMP CONNECTOR HOUSINGS WERE NOT UPDATED. UPDATED 09/05/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025361September 25, 2017
VISIBILITY, ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. WHEN THE CONTACT STARTED THE VEHICLE, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AND THE FOLLOWING CODES APPEARED: (U1123-0017178 DATA BUS ERROR, P0441-0021406 EVAP IGNITION CONTROL SYSTEM INCORRECT PURGE, P0456 EVAP SYSTEM SMALL LEAK, AND P0303 CYLINDER #3 MISFIRE). THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. IN ADDITION, THE FRONT DRIVER SIDE WINDOW FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO NEMER VOLKSWAGEN (550 TROY SCHENECTADY RD, LATHAM, NY 12110, PHONE NUMBER: (518) 512-0024) WHERE IT WAS DIAGNOSED THAT THE WINDOW MOTOR FAILED DUE TO OVERHEATING. THE DEALER STATED THAT THIS WAS A COMMON ISSUE AMONG ALL VOLKSWAGENS AND NOTHING COULD BE DONE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT NOTHING COULD BE DONE BECAUSE THE WARRANTY ENDED. THE APPROXIMATE FAILURE MILEAGE WAS 43,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025400September 25, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE CONTACT ATTEMPTED TO SHIFT GEARS AND HEARD AN ABNORMAL NOISE COMING FROM THE TRANSMISSION. THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DIRIRO BROTHERS WALNUT CREEK VOLKSWAGEN (2020 N MAIN ST, WALNUT CREEK, CA 94596 (925) 934-8224) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025475September 25, 2017
AIR BAGS, ELECTRICAL SYSTEM, STEERING
CLOCK SPRING ON MY VEHICLE BROKE FOR A SECOND TIME DISABLING MY HORN AND STEERING WHEEL CONTROLS. MY AIRBAG LIGHT IS ALSO ON. NOT ONLY IS THIS A COSTLY FIX, BUT MY SAFETY IS IN JEOPARDY AGAIN DUE TO A PART THAT IS WIDELY KNOWN TO BE DEFECTIVE FOR YEARS. FOR SOME REASON MY CAR IS NOT INCLUDED IN THIS VOLUNTARY RECALL AND IT IS VERY UPSETTING. PLEASE INCLUDE THIS VIN IN YOUR RECALL OR EVEN THE DEFECTIVE REPLACEMENTS. I DON'T WANT TO DIE OVER A CAR PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025174September 23, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
THE CAR'S TRANSMISSION IS LISTED AS "AUTOMATIC", HOWEVER IT JERKS ON SLOW SPEEDS AND SLOWING DOWN. THIS PERFORMANCE IS DESCRIBED IN THE DSG DIAGRAM FROM THE AUTOMOTIVE TECHNOLOGY WEB SITE. IT ALSO APPEARS THAT THIS MANUFACTURER (VW) WAS THE FIRST TO DESIGN THIS AN AUTOMATED MANUAL TRANSMISSION, IT WAS NOT APPROVED BY THE NHSTA. THIS TRANSMISSION SHOULD NOT BE CLASSIFIED AND THEN CERTIFIED AS AUTOMATIC. THE BUYING PUBLIC SHOULD BE NOTIFIED IF THEIR VEHICLE HAS THIS ALTERNATE TRANSMISSION. THE JERK AND LURCH OF THE VEHICLE IS PROBLEMATIC IF THE DRIVER LOSES CONTROL AT THE EVENT THAT THE TRANSMISSION IS ACTUALLY AT FAULT. THERE IS NO GRIND IN THE GEARS LIKE A TRADITIONAL AUTOMATIC TO INDICATE MALFUNCTION. THIS OCCURS AT EVERY START, STOP WHICH MAKES IT THE REGULAR PERFORMANCE FOR THE VEHICLE, BUT HOW DOES THE OWNER KNOW WHEN THINGS ARE NOT. OCCURS STOPPING AT LIGHTS. FOLLOWING IN SLOW TRAFFIC. DRIVING UP HILL. PARKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025074September 22, 2017
ELECTRICAL SYSTEM
THERE IS ISSUE WITH HMI (RADIO) AND INSTRUMENT PANEL CLUSTER. THE SCREEN GOES FREEZE. THIS ISSUE IS SPORADIC, AND I AM CONCERNED ABOUT SAFETY OF MYSELF AND FAMILY. I AM AFRAID WHILE DRIVING SUDDENLY INSTRUMENT PANEL CLUSTER IPC SCREEN GOES FREEZE NOT ABLE TO SEE WHAT MY VEHICLE SPEED IS CURRENTLY. SUDDENLY IF I AM NOT AWARE WHAT SPEED I AM DRIVING, THE CONTROL ABILITY OF CAR IS LESS LEAVING MYSELF AND FAMILY IN VULNERABLE SITUATION. ANOTHER ISSUE, HMI OR RADIO DOES NOT BACKUP CAMERA VIEW. IT REMAINS IN ITS CURRENT SCREEN AND NOT ABLE TO FIGURE OUT WHO IS BEHIND THE CAR, LEAVING MYSELF AND ANYONE BEHIND THE CAR IN VULNERABLE SITUATION. I HAVE CAPTURED THE PHOTO OF THE SCREEN FREEZE IN IPC AND HAVE THE VIDEO OF THE RADIO WHERE IN IT IS NOT DISPLAYING THE BACKSIDE WHILE I AM R REVERSE GEAR. I AM SEEKING HELP FROM THE DEPARTMENT AS VOLKSWAGEN HAS LEFT MY ISSUE TO BE REPRODUCED MYSELF AND THEN REPORT TO THE DEALERSHIP WHO IS NOT TRAINED IN SOFTWARE ISSUES. MOREOVER IF NEXT TIME THE ISSUE OCCURS, I AM AFRAID IF I WOULD BE IN A SITUATION TO COME AND REPORT TO THEM AND DO NOT GO INTO SOME SERIOUS CONCERNS. THIS ISSUES ARE HAPPENING MOSTLY WHEN THE VEHICLE IS IN MOTION, BACKUP CAMERA CAN BE OBSERVED SPORADICALLY WHILE VEHICLE IS STATIONARY. NOTE: THERE IS NO WAY TO UPLOAD THE VIDEO, SO JUST UPLOADING THE PICTURE OF ONE OF THE SCREEN FREEZE INSTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024571September 20, 2017
UNKNOWN OR OTHER
ON 9/19/2017 WHILE DRIVING ON THE FREEWAY COMING HOME FROM SOCCER PRACTICE THE HEADLINER CAME APART FROM THE ROOF CAUSING REAR VISIBILITY ISSUES. WE CONTACTED VW CUSTOMER CARE AND THEY WILL NOT REPAIR DESPITE THERE BEING MANY OTHER VW OWNERS WHO HAVE EXPERIENCED THIS (PASSATWORLD FORUM). WE HAVE OWNED EIGHT DIFFERENT CARS, HONDA, TOYOTA, ETC. AND HAVE NEVER HAD THIS HAPPEN SO THIS IS CLEARLY A VW DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024266September 19, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (VOLKSWAGEN OF NEW PORT RICHY IN NEW PORT RICHY, FL 866-753-0856) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023881September 17, 2017
AIR BAGS, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
FIRST OF ALL THE TEKATA AIRBAGS ARE A RECALL. THE FUEL PUMP MODULE. IT ALL STARTED WOH PHEN THE FUEL PUMP MODULES FAILED AND THE CAR WOULD TURN ON BUT TURN RIGHT OFF AND I WAS TOLD IT WAS THE FUEL PUMP MODULES WHEN I HAD IT DIAGNOSED. NOW IT LEAKS OUT A LOT OF GAS IN FOUR DIFFERENT SPOTS UNDER THE CAR ON PASSENGERS SIDE. WHEN WE PARKED THE CAR WE STARTED NOTICING THIS 4 MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11023647September 15, 2017
FUEL/PROPULSION SYSTEM
LIKE OTHER VOLKSWAGEN GROUP MODELS MY CAR HAS EXHIBITED A GASOLINE SMELL IN THE INTERIOR OF THE CAR. THE GASOLINE SMELL OCCURS BOTH WHEN THE CAR IS AT REST AND IN MOTION AND AT ALL TEMPERATURES. THE GASOLINE LEVEL DOES NOT SEEM TO EFFECT THE OCCURRENCE OF THE SMELL. THE LOCAL DEALER HAS BEEN UNABLE TO DIAGNOSE THIS PROBLEM. I FIND THIS CURIOUS AS OTHER 2016 VOLKSWAGEN MODELS WITH THE SAME ENGINE HAVE BEEN RECALLED FOR THIS SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023701September 15, 2017
STEERING
I HAVE HAD MY CV BOOTS REPLACED IN 2013 ON THE LEFT SIDE AND THEN AGAIN ON JANUARY 2016. I HAD MY VEHICLE LOOKED AT ON 9/15/17 AND WAS TOLD THAT THE SAME BOOT HAS A TEAR IN IT AND NEEDS REPLACING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Passat