Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11051885December 2, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
ENGINE STALLS SOMETIMES WHILE DRIVING--JUST A MOMENTARY HICKUP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052020December 2, 2017
AIR BAGS, UNKNOWN OR OTHER
VOLKSWAGEN PASSAT RECALL MY HUSBAND AND I BOUGHT A 2015 VOLKSWAGEN PASSAT IN JANUARY OF 2016. IT WAS THE NEWEST CAR WE HAVE EVER PURCHASED AS A YOUNG PROFESSIONAL COUPLE WITH TWO SMALL CHILDREN. WELL AT 36,750 MILES IN MARCH OF 2017, THE STEERING WHEEL BEGAN TO CLICK AND THE AIRBAG LIGHT CAME ON. I WAS NO LONGER ABLE TO USE THE HORN, THE RADIO OR THE PHONE FROM THE STEERING WHEEL. I CALLED THE DEALER WHERE WE PURCHASED THE CAR AND HE SAID IT SOUNDED LIKE A CLOCKSPRING AND THAT WE DID HAVE A WARRANTY FOR 3 YEARS OR UP TO 36,000 MILES AND SINCE WE WERE SO CLOSE, WE NEEDED TO CALL THE VOLKSWAGEN DEALER. I CALLED NEW MOTORS IN ERIE, PA. I TALKED TO A VERY NICE MECHANIC THAT AGREED THAT IT SOUNDED LIKE THAT WAS INDEED THE ISSUE. HE INFORMED ME THAT VOLKSWAGEN HAD RECALLED THAT PARTICULAR PART ON THE 2012-14 MODELS BUT HAD YET TO RECALL IT ON OUR 2015 MODEL THAT WE HAD. HE ALSO SAID THAT ALTHOUGH WE WERE VERY CLOSE TO THE 36,000-MILE WARRANTY, IT WAS OUT OF HIS HANDS TO FIX IT UNDER WARRANTY AND TO CALL CORPORATE TO GIVE HIM THE GO AHEAD TO DO SO SINCE IT DID SEEM LIKE THIS IS THE RIGHT CALL SINCE WE WERE SO CLOSE TO THE WARRANTY AND IT IS A CONSISTENT PROBLEM IN THESE MODELS. MY HUSBAND AND I BOTH TALKED TO VOLKSWAGEN CORPORATE SEVERAL TIMES SINCE MARCH OF 2017 TO ONLY HAVE THEM TREAT US POORLY AND TELL US THAT IT ISN'T THEIR CONCERN. MY AIRBAGS AND HORN CURRENTLY AREN'T WORKING BECAUSE OF IT. I HAD THE ERIE VOLKSWAGEN DEALER OFFICIALLY DIAGNOSE THE CAR ISSUES IN JUNE OF 2017 AND IT WAS IN FACT A FAULTY CLOCKSPRING. AGAIN VOLKSWAGEN REFUSED TO COVER THE REPAIR COST OF OVER $1000.00. THIS PART HAS BEEN RECALLED ON NUMEROUS VOLKSWAGEN MODELS. THE CAR WAS STATIONARY WHEN IT HAPPENED. I TURNED IT ON ONE MORNING TO FIND THE HORN NOT WORKING, CONTROLLERS ON THE STEERING WHEEL AND AIRBAG LIGHT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051681December 1, 2017
ELECTRICAL SYSTEM, POWER TRAIN, SERVICE BRAKES
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT. WHILE DRIVING 45 MPH, THE VEHICLE JERKED AND STALLED. THE VEHICLE INADVERTENTLY SHIFTED IN REVERSE AND THE BRAKES STOPPED WORKING. THE CONTACT HAD TO APPLY THE PARKING BRAKE. THE CONTACT MENTIONED THAT THE GEAR SHIFTER WAS STUCK IN PARK. ALSO, THE CHECK ENGINE, TIRE PRESSURE, AND EPC INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO HERITAGE VOLKSWAGEN OF SOUTH ATLANTA AT (678) 263-3711 (4305 JONESBORO RD, UNION CITY, GA 30291) WHERE IT WAS DIAGNOSED THAT THE IGNITION CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VIN. THE CONTACT WAS ADVISED TO CALL NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 172,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051519November 30, 2017
FUEL/PROPULSION SYSTEM
THE CHECK ENGINE LIGHT CAME ON AND THE ENGINE STARTED RUNNING ROUGH. THE HIGH PRESSURE FUEL SENSOR FAILED RUINING THE CAMSHAFT AND ASSOCIATED PARTS. THE DEALER SAID THERE IS METAL IN THE OIL. ENGINE NEEDS TO BE REPLACED. THIS IS CONSISTENT WITH RECALL FOR 2007 VW 2.0T ENGINES BUT NO RECALL ON 2008S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051632November 30, 2017
FUEL/PROPULSION SYSTEM
THE CAR DIED AS I WAS DRIVING DOWN A CITY ROAD, I WAS ABLE TO VEER THE CAR TO THE SIDE OF THE ROAD AS IT WAS ROLLING BEFORE IT STOPPED COMPLETELY. I HAD THE CAR TOWED BACK TO MY HOUSE AND AFTER TESTING ALL COMPONENTS, IT WAS DETERMINED THAT THE CAR WASN'T GETTING ANY FUEL DUE A FAULTY FUEL PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051155November 29, 2017
AIR BAGS
AS I WAS DRIVING I STARTED TO NOTICE A RUSTLING SOUND WHENEVER I WOULD TURN THE STEERING WHEEL. ABOUT 20 MINUTES LATER MY DASH LIGHT STATING THAT THERE WAS AN AIRBAG ERROR CAME ON FOR THE DRIVERS SIDE AIRBAG. THE HORN AND THE OTHER CONTROL BUTTONS IN THE STEERING COLUMN CEASED WORKING AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051074November 28, 2017
AIR BAGS, ELECTRICAL SYSTEM
TWICE THE CLOCK SPRING HAS BROKEN AND HAD TO BE REPLACED. MY VEHICLE WAS NOT IDENTIFIED UNDER THE 2015 CLOCK SPRING RECALL. I BOUGHT THE VEHICLE NEW, FIRST REPLACEMENT AT APPROX 60,000 MILES IN DECEMBER 2014, SECOND REPLACEMENT AT 119,000 MILES TODAY. THE VEHICLE IS LESS THAN 6 YEARS OLD. 5 TIMES (INCLUDING CLOCK SPRING REPAIR) I HAVE TAKEN THE VEHICLE IN FOR REPAIR DUE TO WARNING LIGHT INDICATORS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048569November 27, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. UPON PURCHASING THE VEHICLE, THE DEALER (KAREN RADLEY VOLKSWAGEN, 14700 JEFFERSON DAVIS HWY, WOODBRIDGE, VA 22191, (703) 550-0202) DID NOT INFORM THE CONTACT OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) UNTIL AFTER SHE OBTAINED OWNERSHIP. AN INDEPENDENT SALES COMPANY STATED THAT THE VEHICLE NEEDED TO BE TAKEN TO A DEALER TO SCHEDULE A RECALL REPAIR. THE DEALER INDICATED THAT THE CONTACT WOULD NEED TO WAIT TO RECEIVE A RECALL NOTICE IN THE MAIL TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT RECEIVED THE INTERIM RECALL NOTICE MONTHS LATER, BUT HAD NOT RECEIVED A SECOND LETTER YET INDICATING THAT THE PARTS WERE AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS STILL UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048563November 27, 2017
AIR BAGS
TAKATA RECALL DEALERSHIP STILL HASN'T CONTACTED ME FOR THE REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048623November 27, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). WHILE DRIVING APPROXIMATELY 80 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO AUTOBARN CITY VOLKSWAGEN (5330 W IRVING PARK RD, CHICAGO, IL 60641, (773) 794-7800) WHERE IT WAS CONFIRMED THAT THE FUEL PUMP CONTROL MODULE NEEDED TO BE REPLACED. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS PROVIDED WITH CASE NUMBER: 171754896. NO FURTHER ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048813November 27, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047745November 21, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN SEPTEMBER OF 2017. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER THE FIRST FAILURE, BUT HAD TO BE TOWED THE SECOND TIME. THE DEALERS (SUNRISE VOLKSWAGEN, 931 SUNRISE HWY, LYNBROOK, NY, 11563, AND SMITH VOLKSWAGEN, 4304 KIRKWOOD HWY, WILMINGTON, DE, 19808) VERIFIED THAT THE FUEL PUMP MODULE AND PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR AND THAT THE CONTACT WOULD BE NOTIFIED WHEN THE NEW REMEDY AND REIMBURSEMENT INFORMATION WERE AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047747November 21, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V079000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WYOMING VALLEY WHEELS AT (570) 714-2959 WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047867November 21, 2017
FUEL/PROPULSION SYSTEM
THERE HAS BEEN A RECALL ON MY VEHICLE SINCE AUGUST 16, 2017 ON THE FUEL PUMP CONTROL MODULE AND AND IT IS GETTING WORSE AND WORSE ON MY VEHICLE AND MY VW DEALERSHIP SAID THEY CANT GET THE PRODUCT TO REPLACE IT AND THEY DON'T KNOW WHEN IT WILL BE IN. I AM GETTING TERRIBLE GAS MILEAGE AND IT CUTS OUT, WHICH IS DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047492November 20, 2017
AIR BAGS, STRUCTURE:BODY, STEERING
I HAVE A RECALLED TAKATA AIR BAG IN MY VEHICLKE. I DODGED A DOG IN THE ROAD AND HIT THE GUARD RAIL WHERE IT IS BURIED IN THE GROUND. MY PASSET TRAVELED 15-20 FEET UP THE GAURD RAIL. THE CAR WAS VERY DAMAGED AND MY AIR BAG DID NOT DEPLOY. THE STATE PATROLMAN AND THE TOW TRUCK WERE CONFUSED WHY THE AIRBAG DIDN'T DEPLOY. I WAS IN MOTION ABOUT 75 FT FROM WHERE I TURNED LEFT ONTO THE JHWY 96. THE SPEED LIMIT IS 45MPH. I AS GOING ABOUT 20 MPH. I TURNED FROM A COUNTY STREET ONTO CO 96.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11047617November 20, 2017
SERVICE BRAKES
ABS LIGHT CAME ON AND FLASHING BRAKE LIGHT WHOE DRIVING. THERE WAS ALSO A BEEP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047253November 19, 2017
ELECTRONIC STABILITY CONTROL (ESC)
MY CAR WON'T START BUT CHECK ENGINE LIGHT IS ON. I NEED MY CAR FIXED. IT SHOWS THERE IS A RECALL FOR THIS ON MY VEHICLE. IT SAYS REMEDY NOT YET FOUND. WHAT DOES THAT MEAN? I'M NOT GOING TO RESPONSIBLE FOR FIXING THIS. THIS LIGHT CAME ON WHILE DRIVING ON THE HIGHWAY. ONCE I STOPPED THE CAR IT WOULDN'T RESTART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047360November 19, 2017
POWER TRAIN
PASSAT SEL YEAR 2013 2.5 GAS ENGINE. O9G TRANSMISSION HARD SHIFTING CLUNKY SLIPPING VERY UNCOMFORTABLE TO DRIVE ESPECIALLY ON TRAFFIC STOP AND GO JERKY TRANSMISSION IT HAPPENED FOR VERY LONG TIME OIL AND FILTER WAS DONE STILL HAVE THE SAME ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047168November 18, 2017
VISIBILITY/WIPER
EVEN WHEN THE ENGINE IS FULLY WARMED UP, THE HEATER ONLY PRODUCES HEAT TO 100 DEG F, MAKING IT HARD FOR THE WINDSHIELD DEFROST FROM CLEARING THE WINDSHIELD IN THE WINTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046968November 17, 2017
AIR BAGS
HAIR OR OTHER FIBERS MAY CONTAMINATE THE AIRBAG CLOCK SPRING (A SPIRAL WOUND, FLAT CABLE THAT KEEPS THE AIRBAG POWERED WHILE THE STEERING WHEEL IS BEING TURNED). THIS CONTAMINATION MAY TEAR THE CABLE AND RESULT IN A LOSS OF ELECTRICAL CONNECTION TO THE DRIVER'S FRONTAL AIRBAG. A LOSS OF ELECTRICAL CONNECTION TO THE DRIVER'S FRONTAL AIRBAG WILL PREVENT THE AIRBAG FROM DEPLOYING IN THE EVENT OF A VEHICLE CRASH, INCREASING THE RISK OF INJURY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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