Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11061104January 8, 2018
POWER TRAIN
TRANSMISSION ERRATIC SHIFTING. VERY COMMON ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061229January 8, 2018
UNKNOWN OR OTHER
NO HEAT IN PASSENGER SIDE OF VEHICLE. REPAIRED/REPLACED HEATER CORE 12/2016, OCCURRED AGAIN 1/2018. KNOWN ISSUE NOT ACKNOWLEDGED BY VW. SEE TS-80-15-04 FOR SAME SITUATION IN MODELS OTHER THAN PASSAT. CREATES POSSIBLE SAFETY HAZARD IN COLD CLIMATE WHERE DEFROST OF PASSENGER WINDOW DOES NOT CLEAR WINDOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061310January 8, 2018
AIR BAGS, ELECTRICAL SYSTEM
CLOCK SPRING BROKE AGAIN ON 2012 PASSAT, VW REFUSES TO FIX STATING IT WAS OUT OF THE SPARE PART WARRANTY WHEN THE FIRST RECALL WAS COMPLETED. AIR BAG LIGHT IS ON, STEERING WHEEL CONTROLS DO NOT WORK, AND FRONT DRIVER AIRBAG PROBABLY WON'T GO IF I AM IN A CRASH. VW IS PUTTING MY LIFE AT RISK BECAUSE THEY DO NOT WANT TO FOOT THE BILL FOR A BAD PART IN THEIR VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061311January 8, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE VEHICLE WAS TAKEN TO GREEN TOYOTA (3901 WABASH AVE, SPRINGFIELD, IL 62711, (217) 698-3100) AND A PROTECTIVE COVER WAS INSTALLED OVER THE STEERING WHEEL CLOCK SPRING. A FEW MONTHS LATER, THE HORN FAILED AND THE BUTTONS AROUND THE STEERING WHEEL WERE INOPERABLE. THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTOHAUS OF PEORIA (2322 W VAN WINKLE WAY, PEORIA, IL 61615, (309) 740-7951) WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE RECALL WAS COMPLETED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060735January 5, 2018
AIR BAGS
THERE WAS A RECALL ON THE 2012 PASSAT ON 8/4/15 FOR THE AIRBAG CLOCK SPRING, WHICH PROVIDES POWER TO THE AIRBAG. THE RECALLED PART WAS REPLACED ON OUR VEHICLE IN JAN. 2016, IT WENT OUT AGAIN IN DEC. 2017 AND NOW THE MANUFACTURER SAYS IT IS NOT COVERED AS THE PART IS ONLY WARRANTIED FOR 1 YEAR. REALLY?? YOU REPLACED ONE JUNK PART WITH ANOTHER ONE AND NOW WON'T STAND BEHIND IT. WHAT HAPPENS WHEN THERE IS AN ACCIDENT AND THE AIRBAG DOESN'T DEPLOY WHILE MY 17 YEAR OLD DAUGHTER IS DRIVING THE CAR. REALLY SAD WAY OF DOING BUSINESS, THIS REPAIR SHOULD BE COVERED BY THE MANUFACTURER NO QUESTIONS ASKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060741January 5, 2018
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN PASSAT. THE VEHICLE EXPERIENCED SEVERE VIBRATION AND A LACK OF ENGINE POWER WHILE BEING OPERATED AT VARIOUS SPEEDS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VOLKSWAGEN JACKSON (5320 INTERSTATE 55 NORTH FRONTAGE RD, JACKSON, MS) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,871. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058568January 4, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (LEGEND VOLKSWAGEN, SIDE A, 158 MERRICK RD, AMITYVILLE, NY 11701, (631) 691-7700) WAS UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058610January 4, 2018
STRUCTURE:BODY
THE FRONT RIGHT FENDER LINER DOES NOT COVER A HOLE THAT ALLOWS SNOW AND WATER TO GET INTO THE FRESH AIR BLOWER INSIDE THE CABIN. WHEN IT IS VERY COLD OUTSIDE (WHICH IS HAPPENS ALL THE TIME IN MONTANA) THE WATER THAT HAS CONTACTED THE BLOWER MOTOR WILL FREEZE, IN TURN NOT ALLOWING THE FRESH AIR BLOWER TO TURN. WHEN THE FRESH AIR BLOWER DOES NOT TURN, THERE IS NO DEFROST OR HEAT IN THE CABIN. I DROVE HOME AND HAD TO GO THROUGH SNOW THAT WAS ON THE ROAD. THIS SNOW WAS THROWN UP INTO AN UNCOVERED HOLE AND GOT INTO THE BLOWER HOUSING. THE NEXT MORNING I WENT TO START THE CAR AND HAD NO BLOWER MOTOR. THIS IS THE 4TH TIME THIS HAS HAPPENED TO ME. I WAS DRIVING TO WORK WHEN THIS PARTICULAR ISSUE HAPPENED, AND I HAD TO SCRAPE THE WINDOW EVERY 30 SECONDS TO ENSURE THAT I COULD SEE WHERE I WAS GOING. I WAS ALSO VERY VERY COLD CONSIDERING THE OUTSIDE TEMPERATURE WAS 0 DEGREES FAHRENHEIT. I WAS LUCKY ENOUGH TO BE IN A SITUATION THAT I WAS TO GET TO A WARM PLACE FAST ENOUGH THAT MY FEET DID NOT FREEZE OFF. VOLKSWAGEN HAD ACKNOWLEDGED THIS PROBLEM AND HAS CREATED A TECHNICAL SERVICE BULLETIN ABOUT THE ISSUE. THEY WILL NOT COVER ANY COST OF THIS OBVIOUS DESIGN FLAW. THE BULLETIN NUMBER IS GROUP 87, NO. 15-15. THE REPAIR REQUIRES A NEW FENDER LINER, A NEW HVAC AIR INLET COVER, A NEW WATER DEFLECTOR, A NEW PLENUM CHAMBER COVER, AND A NEW CABIN AIR FILTER, AS SEEN IN THE TECHNICAL BULLETIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053148January 3, 2018
ELECTRICAL SYSTEM
2016 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE VOICE RECOGNITION FEATURE IN VEHICLE. *LD THE CONSUMER STATED THE VOICE RECOGNITION SYSTEM WAS NOT OPERATING PROPERLY. THE SYSTEM WAS UPDATED, BUT STILL WOULD NOT RECOGNIZE CERTAIN WORDS OR NUMBERS. ALSO, INTERRUPTED THE SPEAKER AT INCONVENIENT TIMES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057477December 29, 2017
AIR BAGS, ELECTRICAL SYSTEM
I HAVE A 2014 VW PASSAT-CAR WENT IN FOR A RECALL FOR AIRBAGS. (VW IS SAYING THAT IT IS NOT TAKATA RECALL) AT THE TIME MY CAR WAS TAKEN IN, THERE WERE NO PROBLEMS WITH IT. HAD THE RECALL COMPLETED AND MAYBE WEEKS LATER MY CLOCK SPRING GOES OUT (TOOK A RIGHT TURN, HEARD A CLICK, AND THE "SEATBELT AIRBAG MALFUNCTION" LIGHT TURNED ON) ALL THE CONTROLS ON MY STEERING WHEEL GO OUT, INCLUDING THE HORN. I TAKE IT IT TO VW IN SCOTTSDALE SHORTLY AFTER THIS HAPPENED AND THEY TOLD ME THAT IT IS NOT RELATED, NOT COVERED, AND THAT MY CAR WAS NOT PART OF THE TAKATA RECALL ..(ON THEIR WEBSITE IT STATES 2012-2014 PASSAT INCLUDED IN THE REACALL) THE SERVICE MANAGER I SPOKE WITH SAID THAT HE HAS NEVER HEARD OF THE CLOCK SPRING GOING OUT ON ITS OWN. LITTLE FISHY HOW NOTHING IS WRONG WITH MY CAR, I GET THE RECALL DONE, AND WEEKS AFTER MY CLOCK SPRING GOES OUT (WHICH IS RELATED TO THE AIRBAG!) AND TOLD ME IT WOULD BE ABOUT $875 TO FIX! MY CAR HAS ONLY 58,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057061December 28, 2017
UNKNOWN OR OTHER
I WAS PARKED WITH THE CAR OFF AND ALL DOORS UNLOCKED AND I WAS UNABLE TO OPEN THE FRONT DRIVER SIDE DOOR OF MY 2013 VOLKSWAGEN PASSAT FROM THE INSIDE OR OUTSIDE. IT SOUNDED AS IF THE LOCK ON THE FRONT DRIVER DOOR WOULD NOT UNLOCK. ALL OTHER DOORS OPENED NORMALLY. I NOW HAVE TO ENTER AND EXIT THE DRIVER SEAT FROM THE FRONT PASSENGER SIDE SEAT. THIS SEEMS LIKE A SERIOUS SAFETY CONCERN IF I EVER HAD TO EXIT MY VEHICLE QUICKLY IN AN EMERGENCY SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056793December 27, 2017
AIR BAGS, ELECTRICAL SYSTEM, STEERING
VEHICLE WAS RECALLED FOR AIR BAG/CLOCK SPRING REASON TWICE IN JUST OVER A YEAR. NOW, SHORTLY AFTER BOTH OF THESE REPAIRS, WE HAD A NOISE IN THE STEERING WHEEL, AS WELL AS AN AIR BAG FAILURE INDICATOR ILLUMINATE. WE CANNOT HELP BUT FEEL THIS IS RELATED TO THE WORK THAT HAS BEEN PERFORMED ON THESE RECENT RECALLS AND FEEL VW SHOULD BE RESPONSIBLE FOR THE COST OF THESE REPAIRS. THIS HAPPENED WHILE DRIVING ON A CITY STREET WHILE MAKING A TURN. ATTACHED IS A COPY OF THE SERVICE RECORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057006December 27, 2017
ENGINE
DEFECTIVE TIMING CHAIN TENSIONER IN 2.0 TSI ENGINE DAMAGE THE CAR AND ENGINE NOT GETTING STARTED. MECHANIC ASKED FOR $3500 APPROXIMATE ESTIMATE FOR REPAIR WHICH IS KNOWN DEFECT OF VW 2.0 TSI ENGINE. VEHICLE WAS IN MOTION WHEN I WAS PARKING THE CAR IN MALL PARKING AREA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056582December 26, 2017
FUEL/PROPULSION SYSTEM
I HAVE CHANGED FEW BATTERIES BEFORE AND LAST SERVICE DEALER CLAIMED ISSUE WITH BATTERY IS DUE TO INSIDE LIGHT WHICH IT WASN'T AND IT LOOKS LIKE THE FUEL PUMP THAT NEED TO BE REPLACED SOON. THE DEALER SEEMS NOT READY READY YET WITHOUT WV APPROVAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056092December 22, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE OIL PRESSURE AND CHECK ENGINE INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FINDLAY NORTH VOLKSWAGEN (7500 W AZURE DR, LAS VEGAS, NV 89130, (702) 982-4800) WHERE THE OIL WAS CHANGED; HOWEVER, THE FAILURE RECURRED AND THE VEHICLE STALLED. THE CHECK ENGINE AND OIL PRESSURE INDICATORS ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN BACK TO FINDLAY NORTH VOLKSWAGEN WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 101,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055954December 21, 2017
EXTERIOR LIGHTING
PLASTIC HEADLIGHT COVERS ARE KNOWN TO DETERIORATE DUE TO SUNLIGHT. I AM TOLD I HAVE LOST 30% OF MY HEADLIGHTS' CAPACITY TO ILLUMINATE THE ROAD. VW WANTS MORE THAN $900 TO REPLACE THEM, CLAIMING THEY ARE PERMANENTLY ATTACHED TO THE ENTIRE HEADLIGHT ASSEMBLIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055639December 20, 2017
STEERING
CURRENTLY, I HAVE A FAILING (CLICKING NOISE WHILE TURNING) CLOCK SPRING MY 2013 PASSAT TDI THAT WENT IN FOR THE CLOCKSPRING COVER RECALL IN 2016 AND ALSO THE AIRBAG RECALL IN 8/2017 AND HAS BEEN DIAGNOSED AS A "FAILING CLOCKSPRING" 11/24/2017, PUT IN FOR GOODWILL REPAIR TO VW CORPORATE AND WAS IMMEDIATELY REJECTED AND THE DEALER CHARGES OVER $700 FOR REPLACEMENT. SERVICE TECH SAID SINCE I AM A LOYAL CUSTOMER OF A HEAVILY RECALLED TDI MODEL, THEY COULD REPAIR IT FOR $550 (12/10/2017). THIS IS DISAPPOINTING...I AM WAITING FOR IT TO FAIL COMPLETELY BEFORE I CHART MY NEXT COURSE OF ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055807December 20, 2017
FUEL/PROPULSION SYSTEM
THE VW PASSAT IS UNDER RECALL FOR THE FUEL PUMP MODULE. THEY DO NOT HAVE A FIX YET AND THIS HAS BEEN SINCE AUGUST. I HAVE BEEN WITH A CAR THAT DOES NOT RUN. WHEN THIS FIRST STARTED THE DEALERSHIP KEPT SENDING ME AWAY NOT KNOWING WHAT THE PROBLEM WAS, THEN WE LEARNED ABOUT THIS RECALL AND IT IS EXACTLY WHAT IS HAPPENING TO OUR CAR. THE CAR WILL NOT RUN FOR MORE THAN 5 MIN. IT STALLS OUT. THE CAR WILL START OKAY AND AS SOON AS YOU BEGIN TO DRIVE YOU CANNOT PUMP THE GAS THE ENTIRE CAR TURNS OFF, THIS HAPPENED TWICE IN THE MIDDLE OF THE STREET TRYING TO GET TO A MECHANIC. THIS PART (FULE PUMP MODULE) CAUSES OUR BATTERY TO DRAIN WHICH HAS ALSO CAUSED OUR ALTERNATOR TO GO OUT. WE HAVE REPLACED THE ALTERNATOR BUT WE PUT IN A NEW BATTERY AND AS SOON AS WE DID THIS THE FUEL PUMP MODULE DRAINED IT AGAIN AND IT CONTINUES TO STALL EVERY 5 MIN, AT A POINT IT WILL NOT EVEN START. THIS HAS BEEN SINCE AUGUST AND VW HAS TOLD US THEY STILL DO NOT HAVE A REPAIR AND NOT ETA (LADY SAID IT COULD BE MONTHS TO YEARS!)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055454December 19, 2017
FUEL/PROPULSION SYSTEM
I PURCHASED A 2002 PASSAT W8 4-MOTION, HAVING ONLY 126,000 MILES ON THE ODOMETER, IN OCTOBER 2017 OFTEN AFTER REFUELING THE VEHICLE, I WOULD NOTICE THE FAINT SCENT OF GASOLINE. UPON INVESTIGATING WHERE THE GASOLINE SMELL WAS ORIGINATING, I FOUND IT HAD DEVELOPED A VERY LARGE FUEL LEAK FROM WHICH FUEL COULD BE SEEN DRIPPING ON THE FORWARD, LEFT SIDE OF THE FUEL TANK. AFTER PERFORMING SOME BRIEF RESEARCH, I FOUND THAT THERE WAS A RECALL ON THE PASSAT 4-MOTIONS, DATED APRIL 2008, IN REGARDS TO A VENTILATION VALVE ON THE FUEL TANK. I PROMPTLY MADE A APPOINTMENT WITH MY LOCAL VW DEALER FOR DEC 4TH. ON DECEMBER 6, 2017, I CONTACTED THE DEALERSHIP ASKING JAY, THE SERVICE MANAGER AT THE VW DEALERSHIP, IF THEY FOUND THE VENT VALVE TO BE LEAKING. I WAS TOLD THAT THE VALVE WAS IN FACT LEAKING AT THE BONDED VALVE POINT. AFTER HEARING NOTHING THE NEXT TWO DAYS, I RECEIVED A PHONE CALL FROM VW STATING THAT THEY FOUND THE UNDER-BODY DAMAGE TO BE THE CAUSE OF THE LEAK. I REQUESTED TO SEE THE PICTURES OF THE DAMAGE SO THAT I COULD EXAMINE THEM MYSELF. ON DECEMBER 11, 2017, I RECEIVED THE PICTURES FROM THE SERVICE MANAGER SHOWING THE HEAT SHIELDS SURROUNDING THE TANK TO HAVE SOME BRUSH MARKS AND TO BE DISFIGURED A BIT. PLEASE KEEP IN MIND, THIS WAS A KNOWN ISSUE IN THE EARLY 2000'S, AND THE VEHICLE IS NOW 15 YEARS OLD WITH 127,000 MILES ON IT AND THE RECALL HAD BEEN COMPLETED. THIS "DAMAGE" WOULD NOT LEAD TO A FUEL TANK LEAK AS THE FUEL TANK ITSELF WAS NOT DAMAGED. VERY UPSET, I WROTE TO THE REGIONAL CASE MANAGER ON DEC 11, 2017 WITH MY THOUGHTS ON THE DAMAGE AND TO GET MORE DETAILS ON THE CASE. I HAVE YET TO RECEIVE A RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055285December 18, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE VEHICLE WAS INOPERABLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY REFERRED HIM TO A DEALER DUE TO A RECALL. THE VEHICLE WAS TOWED TO SCHUMACHER VOLKSWAGEN OF NORTH PALM BEACH (3720 NORTHLAKE BLVD, SUITE B, LAKE PARK, FL) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE CONTACT COVERED THE EXPENSE FOR THE FUEL PUMP. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THEY COULD NOT ASSIST WITH REIMBURSEMENT DUE TO A REMEDY NOT BEING MADE AVAILABLE. THE CONTACT WAS PROVIDED WITH CASE NUMBER: 171531952. THE FAILURE MILEAGE WAS APPROXIMATELY 35,605. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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