Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11055420December 18, 2017
ENGINE
MY 2009 VOLKSWAGEN STOPED STARTING, SO I HAD IT TOWED INTO A DEALERSHIP WHERE THEY RAN A FEW TESTS AND DETERMINED THAT MY TIMING CHAIN TENSIONER FAILED WHICH RESULTED IN THE FAILURE OF MY ENGINE. AS A RESULT, I NEEDED TO PAY AROUND $7000-$8000 IN ORDER TO REPLACE. GIVEN I COULD NOT AFFORD, IVE BEEN MAKING MY MONTHLY PAYMENT AS I AM FINANCIALLY OBLIGATED TO DO SO. THE CAR ONLY HAD 70,000 MILES, THEREFORE I AM SURPRISED THAT THE ENGINE ALREADY WENT AND FEEL THIS IS SOMETHING VW SHOULD REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055122December 17, 2017
SERVICE BRAKES
THE ABS BRAKES ARE FAULTY....THEY WORK RANDOMLY. FROM WHAT I HAVE RESEARCH THIS PARTICULAR MODULAR SHOULD HAVE BEEN A FACTORY RECALL.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055104December 17, 2017
FUEL/PROPULSION SYSTEM
WE ASKED JACK DANIELS TO FIX THE FUEL PUMP AS WE RECEIVED NOTICE OF THE RECALL. THEY SAID THEY COULD NOT DO IT. OUR CAR NOW BUCKS AT HIGH SPEEDS, PARTICULARLY WHEN DRIVING UPHILL. WHAT SHOULD WE DO? WE DO NOT THINK THE CAR IS SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055014December 15, 2017
STRUCTURE:BODY
THE TRUNK LATCH HAS FAILED AND TRUNK WON'T OPEN. THE SEAT RELEASE MECHANISM TO ACCESS TRUNK IS ALSO INSIDE THE TRUNK. SO NO WAY TO OPEN THE TRUNK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054629December 13, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
TAKATA RECALL-FUEL PUMP CONTROL MODULE: MY CAR WON'T START, MY KEYS GET STUCK IN THE IGNITION THIS HAPPENS WHEN ITS STATIONARY. MY BATTERY KEEPS DRAINING. THE COOLANT AND WATER PUMP ARE LEAKING. THERE ARE SENSOR ISSUES. DEFECTIVE LIGHTBULBS. THE VEHICLE SHAKES WHEN DRIVING ON THE HIGHWAY OR STREET. THE STEERING WHEEL LOSES POWER WHEN TURNING CAUSING THE CAR TO ALMOST SPIN OUT OF CONTROL. THE BRAKES WONT STOP IMMEDIATELY WHEN COMING TO A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054119December 12, 2017
ENGINE
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SUDDENLY STALLED AND ALL POWER WAS LOST. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054130December 12, 2017
EXTERIOR LIGHTING
2013 VW PASSAT TDI SEL THE CHECK LEFT LOW BEAM LIGHT RADOMLY WOULD COME ON THEN GO OFF. THEN IT STAYED ON, LEFT LOW BEAM WAS NO LONGER WORKING. LIGHT WAS REPLACED BUT DID NOT WORK. BULB DID WORK IN RIGHT SIDE. WHEN INSPECTED MODULE THAT BULB WAS INSERTED INTO, NOTICED A MELTED AREA. CHECKED INTERNET AND DISCOVERED A RECALL FOR LEFT LOW BEAM HEADLIGHT FOR 2012-2013 PASSATS DUE TO THIS SAME ISSUE. CALLED LOCAL DEALERSHIP, EXPLAINED ISSUE, SAID THEY WOULD CHECK AND NEVER GOT BACK TO ME. CALLED VW EXPLAINED THE ISSUE, WAS TOLD THAT THEY HAVE TO LEGAL OBLIGATION TO FIX IT AS MY CAR IS NOT INVOLVED IN RECALL DESPITE THE SAME ISSUE. TOLD ME THAT NHSTA WOULD NOT LET THEM FIX IT. THE RECALL FIX INVOLVES REPLACING A SMALL SECTION OF WIRING AND THE MODULE THAT BULB IS INSERTED INTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054144December 12, 2017
ENGINE
MY VEHICLE WAS IN MOTION ON A CITY STREET AND SUDDENLY IT STARTED SHAKING WHILE DRIVING AND WHEN I BRAKED, IT SHAKED EVEN MORE VIGOROUSLY. I TOOK IT TO A LOCAL MECHANIC WHO SAID THERE IS AN ISSUE WITH THE ENGINE AND THE DEALERSHIP WILL HAVE TO LOOK AT IT. THEY RECOMMENDED THAT I TOW THE CAR TO THE DEALERSHIP AND ADVISED AGAINST DRIVING IT. I TOWED THE CAR TO THE DEALERSHIP. AFTER TWO DAYS THE DEALERSHIP CALLS ME STATING THAT THE TIMING CHAIN HAS JUMPED AND THERE IS NO COMPRESSION. THEY WOULD HAVE TO REPAIR OR REPLACE THE ENGINE. THE DEARLSHIP TECHNICIAN SAID THAT THEY HAVE HAD SEVERAL VW VEHICLES BROUGHT IN WITH SIMILAR ISSUES BUT VW HAS REFUSED TO ISSUE A RECALL OR TAKE ANY ACTION TO CORRECT THIS ISSUE. THIS IS A DANGEROUS SAFETLY HAZARD. IF I WAS DRIVING ON A HIGHWAY AND THIS HAPPENED, I COULD HAVE EASILY CAUSED A BIG ACCIDENT BECAUSE I LITERALLY HAD VERY LITTLE CONTROL OVER THE CAR AND WHAT IT WAS DOING. THIS IS A DEFECT IN THE CAR'S MANUFACTURING AND VW NEEDS TO DO SOMETHING URGENTLY TO FIX THE ISSUE. THERE ARE OTHER CARS AND OWNERS OUT THERE UNAWARE OF THIS POTENTIALLY DANGEROUS ISSUE AND NHTSA NEEDS TO BRING THIS TO EVERYONE'S ATTENTION. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054149December 12, 2017
FUEL/PROPULSION SYSTEM
STARTED SMELLING GAS AND MILEAGE STARTED DROPPI G BAD AROUND THE END OF NOVEMBER. WE SEE THAT THERE HAS BEEN RECALLS ON THE GAS TANK AND FUEL LINES FOR 01 VOLKSWAGEN PASSATS BUT UNFORTUNATELY NOT FOR THIS VIN # WHICH HAPPENS TO BE MY SONS CAR. NOW ITS AT THE SHOP BECAUSE ITS GAS MILEAGE WENT WAY DOWN AND AND SMELLS LIKE GAS AND HE WAS TOLD THAT HE WAS DRIVING A BOMB BASICALLY. IT COULD BE AROUND $1000 TO FIX IT. NONE OF US HAVE THAT KIND OF $ AND HES STILL HAS $800 LEFT OWEING ON IT. HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054009December 11, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053921December 11, 2017
ENGINE
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND CRASHED INTO A CURB AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FENDER WHEEL AND GRILL WERE CRACKED. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11053751December 10, 2017
SERVICE BRAKES
I GET AN AUDIO AND VISUAL ALERT ON MY DASH STATING TO 'STOP, BRAKE FAILURE' IT HAS OCCURRED MANY TIMES WHILE DRIVING, TURNING, AND PARKED WITH THE CAR ON. THE CAR'S BRAKES HAVE NEVER FAILED TO BRAKE APPROPRIATELY. I BROUGHT THE CAR INTO MY MECHANIC. THE OBD 2 SCAN SHOWS NO FAULTS AND MY MECHANIC SAYS THE BRAKES ARE FINE AND THESE CARS ARE KNOWN TO HAVE A FAULTY ELECTRONIC BOARD WHICH FALSELY ALERTS OF A BRAKE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052932December 7, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT CONTACTED AND WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053350December 7, 2017
AIR BAGS, FUEL/PROPULSION SYSTEM, POWER TRAIN
I HAVE RECEIVED SEVERAL RECALL NOTICES BUT THEY ARE NOT AVAILABLE AND I AM AFRAID MY KIDS COULD HAVE A FATAL ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052448December 5, 2017
AIR BAGS
TAKATA RECALL THE PASSENGER SIDE AIRBAG DOESN'T WORK ACCORDING TO MY LENDING BANK. I FOUND THIS OUT WHEN I REFINANCED THROUGH THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052228December 4, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE HORN WAS OPERABLE. THE VEHICLE WAS TAKEN TO AUTOBARN VOLKSWAGEN OF MT. PROSPECT (333 W RAND RD, MT PROSPECT, IL 60056 (847) 392-6300) WHERE IT WAS DIAGNOSED WITH A FRACTURED CLOCK SPRING THAT NEEDED REPLACEMENT. THE CONTACT STATED THAT THE DEALER ORDERED THE PARTS WHILE AWAITING REPAIRS. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS), BUT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN A RECALL OR WARRANTY FOR THE CLOCK SPRING. THE FAILURE MILEAGE WAS APPROXIMATELY 45,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052223December 4, 2017
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. WHILE DRIVING 20 MPH, THE CONTACT DEPRESSED THE HORN, BUT IT FAILED TO SOUND. THE VEHICLE WAS TAKEN TO COMMONWEALTH VOLKSWAGEN (1 COMMONWEALTH DR, LAWRENCE, MA 01841). THE DEALER DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO ASSIST. THE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052265December 4, 2017
FUEL/PROPULSION SYSTEM
MY CAR IS EXHIBITING SEVERAL OF THE SYMPTOMS LISTED WITH REGARDS TO THE FUEL PUMP RECALL. VW HAS CONTACTED ME WITH NO ETA ON WHEN THE ISSUE CAN BE RESOLVED. VEHICLE IS EXHIBITING NO CRANK (STATIONARY) AND HAS LOST POWER (WHILE DRIVING) AND THE BATTERY WHICH WAS LESS THAN 3 YEARS OLD HAD TO RECENTLY BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052300December 4, 2017
AIR BAGS
I HAD A WRECK ON OCT. 28 2013 ON 1-26 IN USA SOUTH CAROLINA. A DEER RAN INTO MY CAR(2010 PASSAT) PASSENGER SIDE AND RIGHT FRONT OF CAR. NO AIRBAGS CAME OUT. MY INSURANCE COMING FIXED CAR AT VW GARAGE. THEY TOLD ME AT THAT TIME MY AIRBAG PART WAS NOT ON HAND THEY HAD TO ORDER IT AND THEY WOULD CALL ME WHEN IT CAME IN. NEVER HEARD FROM VW AGAIN. I GOT A RECALL NOTICE AFTER THAT,STATEING THAT MY CAR NEEDED TO BE BROUGHT TO THE DEALERSHIP IT WAS NOT SAFE AND THEN DID NOT HAVE A PART TO FIX IT YET. MY CAR HAD 53,000 MILES ON IT . I HAD RETIRED FROM WORKING DID NOT WANT ANOTHER CAR AT THAT TIME. CAR WAS PAID FOR. I LOST ALL MY MONEY PAID FOR CAR $29,214.00, EST TAXES IN SC 1750.00, PLUS INS. FEES OF 19299.00. OVER THE 7 YRS I OWN THE CAR. THEY GAVE ME A LEASE CAR TO DRIVE 426.00 A MONTH. I HAVE ALL RECALL SHEETS I TOOK IT IN EVERYTIME I GOT ONE. THEY DID NOT ASK FOR ME TO BRING IN MY CAR UNTIL 2016 SAID IT WAS UNSAFE AND THEY WOULD HAVE TO CONTACT INSURANCE CO. IF I DID NOT COMPLY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11052349December 4, 2017
STRUCTURE:BODY
THE DRIVER SIDE DOOR HAS BEEN HAVING THE ISSUE WHERE IT FIRST WILL NOT OPEN FROM THE OUTSIDE. THEN AFTER A FEW WEEKS IT STARTED TO NOT OPEN FROM THE INSIDE. EVENTUALLY IT GOT TO THE POINT WHERE IT WILL NOT EVEN LATCH SO IT'S VERY MUCH A SAFETY HAZARD. NOTHING HAS CAUSED THIS TO HAPPEN TO THE DRIVERS SIDE DOOR. I HAVE SEEN SEVERAL COMPLAINTS ONLINE IN REFERENCE TO THIS EXACT SAME ISSUE. THE VEHICLE HAS NEVER BEEN IN A WRECK AND ONLY HAS 50K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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