Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11063138January 16, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062894January 15, 2018
AIR BAGS, STEERING, UNKNOWN OR OTHER
FAILED STEERING WHEEL CLOCK SPRING ON A 2017 VEHICLE THAT HAS BEEN DRIVEN 20,000 MILES OVER 14 MONTHS. AFTER BEING PARKED FOR APPROX 40 MINS, PULLING OUT OF A PARKING SPOT MY STEERING WHEEL MAKE POPPING/CLICKING SOUNDS AND IMMEDIATELY THE AIRBAG ERROR SENSORS WENT OFF ALONG WITH MY SERVICE VEHICLE WARNING. UPON TURNING OUT OF THE PARKING LOT THE STEERING WHEEL MADE A FEW ADDITIONAL POPS/CLICKS. IMMEDIATELY DROVE TO THE DEALERSHIP WHERE THEY DIAGNOSED THE STEERING WHEEL CLOCK SPRING ISSUE. THE DEALERSHIP DID NOT HAVE A PART ON HAND AND HAD TO ORDER IT, SO I DROVE THE VEHICLE HOME. NOW THAT I'M HOME AND RESEARCHING THE FAILED STEERING WHEEL CLOCK SPRING ISSUE, I AM QUESTIONING WHETHER I SHOULD HAVE BEEN ADVISED TO NOT DRIVE THE VEHICLE, ESPECIALLY WITH MY CHILD IN THE BACK SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062772January 15, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
A 2013 VOLKSWAGEN PASSAT, ON JANUARY 7THE AIRBAG WARNING LIGHT CAME ON AND "ERROR: AIRBAG" WARNING WAS DISPLAYED. THE HORN NO LONGER WORKS AND THE BUTTONS AROUND THE STEERING WHEEL ARE INOPERABLE. THE VEHICLE WAS TAKEN TO VW IN FINDLAY, OH WHERE IT WAS DIAGNOSED THAT THE TAKAKA AIRBAG RECALL WAS IN EFFECT FOR THIS VEHICLE AND THAT RECALLED PART WAS REPLACED. HOWEVER THE STEERING WHEEL MAKES A CLICKING NOISE WHEN IT IS TURNED, THE BUTTONS AROUND THE STEERING WHEEL ARE STILL NOT WORKING AND THE AIRBAG WARNING LIGHT AND "ERROR:AIRBAG" WARNING IS STILL ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062811January 15, 2018
FUEL/PROPULSION SYSTEM
WE RECEIVED A SAFETY RECALL FOR THE FUEL PUMP IN AUGUST 2017 (SAFETY RISK DESCRPITION LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY.) AND IT STILL HAS NO FIX. THIS IS VERY WORRYING AS IT COULD LEAD TO SERIOUS INJURY FOR MY FAMILY. SOMETIMES IT SEEMS MY FUEL PUMP IS HOT UNDER THE REAR PASSENGER SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062826January 15, 2018
AIR BAGS
TAKATA RECALL I RECEIVED A NOTICE ABOUT THE RECALL LAST YEAR AND CONTACTED THE NEAREST VW DEALERSHIP IN REDWOOD CITY (HTTP://WWW.BOARDWALKVOLKSWAGEN.COM) ON 12/11/17. THEY TOLD ME THEY'D PUT ME ON A WAITLIST FOR THE REPLACEMENT PARTS. I'VE CALLED EVERY WEEK SINCE THEN TO SEE IF THE PARTS HAVE FINALLY ARRIVED BUT IT'S BEEN OVER A MONTH NOW (1/15/18) AND THERE'S STILL NO UPDATES OR CONCRETE TIMELINE FOR FIXING THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062846January 15, 2018
STRUCTURE:BODY
SUNROOF EXPLODED AT HIGHWAY SPEEDS FOR NO APPARENT REASON. NO OTHER CARS, OVERPASSES, OR OTHER ROAD DEBRIS IN AREA WHICH COULD HAVE CAUSED ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062710January 14, 2018
UNKNOWN OR OTHER
HEAT SHIELD/BOOST HOSE, INLET AIR BOX HOUSING SNOW FLAP REPLACEMENT & OXY,. 2.0L TDI ENGINE(GEN 2 AUTOMATIC TRANSMISION0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062752January 14, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I WAS ON THE HIGHWAY WITH MY CAR IN MOTION WHEN MY CAR BEGAN TO SPUTTER AND STALL FORCING ME TO PULL OVER AND HAVE MY CAR TOWED HOME, WHERE IT ONLY STARTS AFTER TURNING OVER MULTIPLE TIMES AND WILL NOT SHIFT GEARS PROPERLY DUE TO AN IMPROPER FUEL PUMP NOT GIVING THE ENGINE ENOUGH FUEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062547January 13, 2018
ENGINE
THE TIMING CHAIN TENSIONER FAILED CAUSING EXTENSIVE ENGINE DAMAGE RESULTING IN A REPAIR ESTIMATE OF 4500
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062551January 13, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
MY VEHICLE WAS A PART OF THE CLOCKSPRING RECALL FOR VW IN 2015. THE AIRBAG LIGHT IS NOW ON AND ALL STEERING WHEEL ELECTRICAL CONTROLS ARE NO LONGER WORKING. MECHANIC SAYS IT IS A FAILURE OF THE CLOCKSPRING IN THE STEERING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062622January 13, 2018
WHEELS
CAR BEGAN VIBRATING AND FRONT DRIVERS SIDE WHEEL FELL OFF WHILE DRIVING ON HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062344January 12, 2018
AIR BAGS, UNKNOWN OR OTHER
WHEN BACKING OUT OF MY DRIVEWAY, I HEARD A LOUD POP COME FROM THE STEERING WHEEL COLUMN. IMMEDIATELY FOLLOWING, AN ALARM CAME UP FOR "AIRBAG ERROR". ALSO, ALL OTHER FUNCTIONALITY ON MY STEERING WHEEL WAS DISABLED, INCLUDING THE BLUETOOTH ACCESS, RADIO BUTTONS, ETC. I CONTACTED MY VW DEALERSHIP (BOUCHER VW IN RACINE, WI) AND THEY STATED THAT THE ISSUE WAS THE AIRBAG CLOCK SPRING AND THAT THE AIR BAG IS NOT FUNCTIONAL IF THIS ALARM IS ACTIVE. I ASKED IF THIS WAS COVERED AS A PART OF THE RECALL (I BELIEVE THE RECALL NUMBER IS 15V-483) AND THEY STATED IT WAS NOT AND THAT THE ESTIMATE FOR THE REPAIR WOULD BE APPROXIMATELY $550. I ASKED WHY THIS WAS NOT COVERED AS A PART OF THE RECALL BUT WAS NOT PROVIDED AN EXPLANATION. I WILL FOLLOW UP WITH THIS QUESTION WHEN I TAKE THE CAR IN FOR SERVICE IN THE NEXT FEW DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062353January 12, 2018
AIR BAGS
TAKATA RECALL SAW NO EVIDENCE OF AIRBAG ISSUES PRIOR TO TAKATA AIRBAG CORRECTION GOING DONE BY DEALER. MONTHS LATER, THE AIRBAG LIGHT IS ON AND ELECTRONIC CONTROLS IN STEERING WHEEL NOT FUNCTIONING. NOTICED THE LIGHT COME ON WHILE IN MY DRIVEWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062205January 11, 2018
FUEL/PROPULSION SYSTEM
THE VEHICLE STOPPED WHILE IN MOTION ON HIGHWAY. THE DEALER REPLACED FUEL PUMP BUT DIDN'T "RELOCATE" IT IN THE VEHICLE AS SUGGESTED ON YOUR WEBSITE. I PAID $988. MY QUESTION IS: WHO SHOULD PAY THE "REMEDY" COST?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062299January 11, 2018
FUEL/PROPULSION SYSTEM
LATE SEPTEMBER 2017 THE CHECK ENGINE LIGHT WENT OFF IN MY 2007 PASSAT WHILE I WAS DRIVING TO WORK. I TOOK THE PASSAT IN FOR A REPAIR THE FOLLOWING DAY, AND THE HIGH PRESSURE FUEL PUMP WAS REPAIRED, AFTER DRIVING OFF THE LOT, THE CHECK ENGINE LIGHT CAME BACK ON, LESS THAN 100 YARDS AWAY. I DID NOT DRIVE THE CAR, AFTER THE REPAIR, OTHER THAN TO MY DRIVE WAY, LESS THAN 5 MILES AWAY. WHILE WE WERE TRYING TO FIGURE OUT WHAT TO DAY, LESS THAN A WEEK LATER, OCTOBER 12, 2017, I RECEIVED A RECALL NOTICE IN THE MAIL, THAT WHAT I HAD JUST REPAIRED WAS A RECALL, AND SAFETY ISSUE. WE CALLED THE SHOP, AND THEY INFORMED US THAT SINCE IT WAS A RECALL TO WAIT FOR VW TO RESOLVE THE ISSUE. AFTER MULTIPLE PHONE CALLS WITH VW CORPORATE OFFICE, AND RUDE CUSTOMER SERVICE REPS WHO HUNG UP ON ME WHEN I ASKED QUESTIONS REGARDING THE REPAIR, I FINALLY GOT A HOLD OF SOMEONE THAT WAS KIND ENOUGH TO LISTEN. SHE MADE A PHONE CALL TO HAVE OUR CAR LOOKED AT, THE CLOSEST VW DEALERSHIP AND WE HAD IT TOWED IN ONLY FOR THEM TO TELL US THERE WERE SEVERAL ISSUE WRONG WITH THE VEHICLE. SO WE CALLED OUR LOCAL VW CERTIFIED MECHANIC, TO VERIFY THE ISSUES, SINCE HE HAD JUST SEEN IT, AND HE INFORMED THAT NONE OF WHAT THEY WERE TELLING US WAS WRONG WITH THE VEHICLE. WE THEN HAD IT TOWED BACK TO OUR MECHANIC LOCALLY, AND HE LOOKED AT THE CAR AGAIN. SINCE WE HAD BEEN OUT OUR SECOND VEHICLE FOR A COUPLE OF MONTHS, WE ASKED HIM TO FIX IT SO WE COULD AGAIN USE IT. THE MECHANIC HAD THE CAR FOR TWO WEEKS, WHEN HE THOUGHT IT WAS REPAIRED, HE WOULD FIND MORE ISSUES. AFTER AT LEAST THREE PHONE CALLS OF MORE ISSUES, IT WAS REPAIRED, WITH A HEFTY BILL, OF NEAR 2K DOLLARS, ONTOP OF THE OVER 2K WE PUT IN TO REPLACE THE RECALL A MONTH EARLIER. I DECIDED TO TRADE IN MY CAR AS I NEEDED SOMETHING RELIABLE AND SAFE.I HAVE BEEN CHECKING ON LINE SINCE OCTOBER 2017 FOR REPAIR REMEDIES, OF WHICH THREE IS NONE, AS OF 1/11/18.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062082January 10, 2018
ENGINE, FUEL/PROPULSION SYSTEM
"IN RELATION TO FUEL PUMP RECALL"....SINCE THE YEAR STARTED MY CAR HAS BEEN HESITANT TO START AND SOMETIMES NEEDS A SECOND START. ON JANUARY 9TH I STARTED MY CAR UP IN THE MORNING AND ABOUT 3 SYMBOLS POPPED: THE GAS CAP, ENGINE CHECK, AND THE WARNING SYMBOLS. I TURNED IT OFF SECURING MY GAS CAP AND WAITED A FEW MINS AND TURNED IT BACK ON. NOW THE ENGINE CHECK IS GONE SO I CONTINUE MY MORNING COMMUTE. EVENTUALLY THE GAS CAP SYMBOL IS OFF, WARNING IS STILL ON BUT NOW THE ENGINE CHECK IS BACK ON SO I WENT TO GET IT CHECKED OUT AT ADVANCE AUTO PARTS WITH EMISSION AND LEAKAGE CODES IDENTIFIED. SO THEN I BRING IT TO A LOCAL SHOP WHO SPECIALIZES IN VW AND THEY TELL ME I HAVE FUEL, OIL, AND COOLANT LEAKAGE. THEY CANT FIX THE FUEL LEAK BUT THE OTHER TWO IS FIXABLE WHICH ONLY BRINGS TO ME CONCERN ABOUT THIS RECENT RECALL. I HAVE READ OTHER DRIVERS OF MY VEHICLE (2006 PASSAT) GETTING INVOLVED IN FENDER BENDERS, CAR STALLS, ENGINE PROBLEMS ETC. THIS WILL BE A HUGE INCONVENIENCE IF THE CAR GIVES OUT ON ME AND I NEED A QUICK RESOLUTION TO THIS BECAUSE I HAVE A CHILD WHO JUST TURNED 4 MONTHS AND CANT RISK GETTING INTO A CAR WRECK WITH HER IN THE CAR. VW AT LEAST GIVE US A TIME FRAME ON THIS ISSUE BECAUSE YOU'RE PUTTING OUR LIVES AT RISKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061374January 9, 2018
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE WARNING INDICATOR FOR THE STEERING LOCK KEPT FLASHING. THE VEHICLE WAS UNABLE TO BE STARTED. WHEN THE VEHICLE FINALLY STARTED, THERE WAS AN ABNORMAL NOISE AND THE VEHICLE SHUT OFF. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE RECALL LETTER STATED THAT THE REMEDY AND PARTS WERE NOT AVAILABLE SINCE OCTOBER OF 2017. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE TO DETERMINE IF IT WAS RELATED TO THE RECALL. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061382January 9, 2018
FUEL/PROPULSION SYSTEM
WHILE ON 4 LANE ROAD AT 50 MPH THE CAR JUST STOPPED RUNNING. BATTERY LIGHT CAME ON AND NO POWER TO STEERING OR BRAKING. I WAS ABLE TO PULL OVER WITHOUT TO MUCH INCIDENCE. VW SENT NOTICE IN OCTOBER REGARDING RECALL AND NOW SAY "PENDING" RECALL SINCE THEY DON'T HAVE A DETERMINED FIX JUST YET. 3 MONTHS AND STILL NO IDEA HOW TO FIX??? I PAID MY LOCAL SHOP $975.00 AS THEY KNEW HOW TO FIX RIGHT AWAY. SIMPLY REPLACE THE FUEL PUMP. AND NOW I SIMPLY WISH TO BE REIMBURSED SO I CAN SPEND THAT ON OTHER NEEDED REPAIRS. VW FOUNDED IN 1937, MADE CARS FOR 80 YEARS NOW, AND THEY CAN'T FIGURE OUT HOW TO REPAIR A FUEL PUMP IN 3 MONTHS??? THAT REMOVES ANY CONFIDENCE ANYONE SHOULD HAVE IN OWNING A VW OF ANY MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061463January 9, 2018
UNKNOWN OR OTHER
WHILE DRIVING THE VEHICLE, I NOTICED THE AIRBAG LIGHT HAD COME ON. THIS SOMETIMES HAPPENS WHEN SOMETHING HEAVY IS ON THE SEAT. WHILE NEEDING TO HONK THE HORN ON THE FREEWAY BECAUSE SOMEONE WAS MERGING ON TO THE LANE WHERE I WAS DRIVING, THE HORN WOULD NOT WORK. I LATER DISCOVERED THE RADIO CONTROL ON THE STEERING WHEEL DID NOT WORK EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061538January 9, 2018
ENGINE, FUEL/PROPULSION SYSTEM
SON WAS DRIVING DOWN HIGHWAY AND FRONT END OF VEHICLE STARTED TO SHAKE THEN STALLED AND WOULD NOT START. TOWED TO INDEPENDENT MECHANIC. REPLACED HPFP ($1500). NOW TOLD THE TIMING CHAIN JUMPED AND HAS TO BE REPLACED WITH TIMING SPROCKET, TIMING TENSIONER, AND INTAKE CAME SHAFT. NOT SURE IF THERE IS DAMAGE ON ENGINE BOTTOM AS WELL. THE COST IS OVER $2000. VW DOES NOTHING BUT DOES ACKNOWLEDGE FAULTY PARTS. MY SN COULD HAVE BEEN KILLED ON THE HIGHWAY. THIS CAR HAS 78,000 MILES. IT SHOULD NOT STALL AT 65 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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