Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11074375February 22, 2018
EXTERIOR LIGHTING
LEFT LOW BEAM HEADLAMP FAILED AT 78000 MILES. I REPLACED THE BULB, TO NO AVAIL. SWITCHED THE BULB TO THE DRIVER SIDE AND IT WORKED PERFECTLY. PUT THE SUSPECTED BAD BULB IN THE DRIVER SIDE, WORKED PERFECTLY. DID SOME RESEARCH AND LEARNED THAT THE PASSENGER SIDE DIM HEADLIGHT SOCKET WAS THE SUBJECT OF A RECALL. TOOK THE CAR TO VILLAGE VW IN CHATTANOOGA. THEY REFUSED TO EVEN LOOK AT THE CAR, UNTIL I PAID 99 DOLLARS FOR A DIAGNOSIS FEE, THEN PARTS AND LABOR. I EXPLAINED AND RE EXPLAINED THE RECALL. THE REFUSED TO FIX THE CAR, SINCE MY VIN WASN'T SPECIFICALLY LISTED IN THE RECALL. I AM HAVING THE EXACT SYMPTOMS LISTED N THE RECALL, VW IS REFUSING TO REPAIR IT. THIS IS APPARENTLY A COMMON PROBLEM CONSIDERING ALL I HAVE READ. MANY PASSAT OWNERS HAVE THE SAME PROBLEM WITH THE SAME LIGHT, AND VW IS REFUSING TO REPAIR THE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074006February 21, 2018
AIR BAGS, STEERING
MY CLOCK SPRING AND SWITCH BROKE AND NEEDED REPLACEMENT. I WAS IN MOTION MAKING A TURN WHEN A CRUNCHING NOISE WAS MADE. MY WARNING LIGHTS WENT OFF CLAIMING AIR BAG ERROR, ACC ERROR. I COULD NOT USE MY TURN SIGNAL OR HORN. I WAS ABLE TO PULL INTO A PARKING LOT AND CALL THE DEALERSHIP. AFTER SPEAKING WITH THE DEALERSHIP, THEY TOLD ME IT WAS MOST LIKELY THE CLOCK SPRING BUT I HAD TO GET IT EVALUATED. I TOOK IT IN AND IT WAS. I FOUND OUT THAT VW HAD PREVIOUS RECALLS FOR SUCH EQUIPMENT BUT NOT MY YEAR. MY CAR IS ONLY 2 YEARS OLD AND THE CLOCK SPRING BROKE. I HAVE NEVER HAD ONE BREAK IN OVER 30 YEARS OF DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074130February 21, 2018
FUEL/PROPULSION SYSTEM
I WAS HAVING ISSUES WITH MY VEHICLE SHUTTING OFF WHILE IN DRIVE MODE. MY VEHICLE SHUT OFF WHEN ENTERING A BUSY HIGHWAY. I TRIED TO RESTART WITH NO LUCK. I THEN HAD TO CALL HIGHWAY PATROL TO HELP ME MOVE MY VEHICLE TO A SAFE PLACE. ONCE IN A SAFE PLACE OFF THE BUSY HIGHWAY I CALLED A TOW TRUCK WHO TOWED MY VEHICLE TO A VOLKSWAGEN DEALER. THE DEALER REPAIR SERVICE SCANNED THE SYSTEM AND FOUND THE FUEL PUMP CONTROL MODULE BURNED UP FROM THE FUEL PUMP DRAWING TOO MANY AMPS. THE FUEL PUMP AND FUEL PUMP CONTROL MODULE HAD TO BE REPLACED. THE SERVICE REPAIR TOLD ME I HAD TO SPEND OUT OF POCKET TO REPLACE BECAUSE THE RECALL REPAIR FOR THE FUEL PUMP CONTROL MODULE WAS NOT YET AVAILABLE. I WAS TOLD TO CALL THE CUSTOMER CARE NUMBER ON THE RECALL NOTICE TO FIND OUT ABOUT RECEIVING A REFUND ON THE REPAIR SINCE IT WAS DUE TO THE RECALL. I CALLED AND WAS TOLD THERE WAS NOT YET A REPAIR AVAILABLE AND I WOULD HAVE TO WAIT. I HAVE ALREADY SPENT OUT OF POCKET FOR THIS RECALL REPAIR AND WOULD LIKE TO RECEIVE MY MONEY BACK. I RECEIVED THE RECALL NOTICE OCT. 2017; MY CAR SHUT OFF ON THE RAMP WHILE ENTERING THE HIGHWAY OCT. 21, 2017. IT IS NOW THE END OF FEB. 2018 WITH NO RESOLUTION TO THE RECALL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074146February 21, 2018
FUEL/PROPULSION SYSTEM
THE CAR HESITATES ROUGHLY IN A JERKING WAY. MOSTLY WHEN DRIVING FROM A STOPPED POSITION IN 1ST GEAR THE CAR WOULD HESITATE THEN GET A BURST & START TO MOVE PROPERLY. SOMETIMES ON THE HIGHWAY I WOULDN'T BE ABLE TO ACCELERATE IF I'M TRYING TO PASS SOMEONE. THE CAR WOULD HESITATE FOR A SECOND, SO I RELEASE THE GAS FOR A SECOND THEN PRESS AGAIN TO CONTINUE. I ALREADY REPLACED FUEL PUMP CONTROLLER (VERY EXPENSIVE) NOW IT'S GOING OUT AGAIN & MY ENGINE LIGHT GOES OFF & ON FOR LONG PERIODS OF TIME. THE MECHANIC SAYS IT'S THE SAME PROBLEM, NOW I'M TRYING TO WAIT FOR THIS RECALL TO BE ACTIVE SO I CAN DRIVE MY CAR WITHOUT FEAR OF CAR FAILURE IN THE WORST MOMENT WITH MY KIDS IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074194February 21, 2018
VISIBILITY/WIPER
THE WINDSHIELD, IN RAINING OCCURRENCES, IS COVERED WITH A WHITE THICK COATING AND MAKES IT IMPOSSIBLE TO DRIVE, PUTTING LIVES IN PERIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073872February 20, 2018
FUEL/PROPULSION SYSTEM
FUEL LEAKING FROM FITTING ON TOP OF TANK NEAR FUEL LEVEL SENDING UNIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073564February 19, 2018
SERVICE BRAKES
THE EMERGENCY BRAKE IS LOCKED ON (IN PLACE) WHILE THE HANDLE IS DOWN IN THE CAR CAUSING THE CAR TO DRIVE UNBEKNOWN TO THE DRIVER THAT THE BRAKE IS STILL ON THUS CAUSING EXCESS DAMAGE TO THE BRAKE, CALIPER AND ROTOR. I WAS TOLD BY MY MECHANIC THAT IT HAS BEEN A PROBLEM WITH VW PASSATTS AND JETTAS AND THAT THE PARTS ARE SCARCE BECAUSE OF THAT. THE AMOUNT TO REPAIR WAS GREATER THAN $600. IF I HAD TAKEN IT TO THE VW DEALERSHIP THEY WERE GOING TO CHARGE ME DOUBLE THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073090February 15, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
GOT A RECALL ON CLOCK SPRING IN 2016 HAD IT REPAIRED. WENT OUT AND LIGHT IS NOW ON. TOLD I HAVE TO REPLACE THE WHOLE CLOCK SPRING FOR OVER $500. I WAS TOLD IT HAPPENS, BUT I JUST SAW THAT THERE IS AN INVESTIGATION. DEALER TOLD ME THAT I AM RESPONSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072816February 14, 2018
AIR BAGS
I AM A DOD CIVILIAN POSTED OVERSEAS IN SOUTH KOREA. I TOOK MY VEHICLE INTO GET SERVICED AT THE VOLKSWAGEN SERVICE STATION IN SEONGNAM (AUTOPLATZ BUNDANG, SEOUL, SOUTH KOREA WITH A COPY OF MY RECALL AND I EVEN TRANSLATED WHAT NEEDED SERVICED. THEY EVEN HAD THE GUARANTEE TO SERVICE RECALL ADVERTISEMENT POSTED ON THEIR DESK. HOWEVER, THEY TOLD ME THAT THEY ARE UNABLE TO REPLACE MY TAKOTA AIR BAGS, DESPITE THE RECALL. THEY SAID THEY HAD ISSUES WITH IMPORTING THE AIRBAGS AND WERE UNABLE TO SERVICE MY VEHICLE AT THAT TIME. THEY TOLD ME CALL BACK IN MARCH AND CHECK BACK THEN TO SEE IF THEY HAD ANY AIRBAGS THEN. HOWEVER, I AM DUE TO SHIP MY VEHICLE IN FEBRUARY AND WILL MOVE BACK TO THE US IN MARCH 2018. I COMPLAINED AND SAID THAT I WILL REPORT THEM AS A CERTIFIED VW SERVICE STATION THAT IS REFUSING TO SERVICE MY RECALL. THEY APOLOGIZED AND SAID SORRY THAT THEY COULD NOT REPLACE MY AIRBAGS AT THAT TIME AND I'D HAVE TO CALL BACK LATER. I ASKED IF I COULD SCHEDULE A TIME TO COME BACK TO DO IT THEN, ONCE THEY HAD AIRBAGS, AND THEY SAID NO. THAT I WOULD JUST HAVE TO KEEP CALLING TO CHECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072899February 14, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MIDWESTERN AUTO GROUP IN DUBLIN, OHIO WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING AND THE FUEL PUMP MODULE WAS REPLACED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072789February 13, 2018
UNKNOWN OR OTHER
TO REPLACE THE FUEL PUMP CONTROL MODULE. NOTHING HAS HAPPENED YET; HOWEVER, WHEN THE IGNITION IS TURNED OFF, SOMETHING KEEPS SPINNING. ERIE IT OCCURS SPORADICALLY. RIGHT NOW THE CAR IS AT THE DEALERSHIP AND HAS BEEN THERE FOR A COUPLE OF WEEKS. THEY ARE SUPPOSED TO BE REPAIRING THE MAIN ENGINE SEAL LEAK. TO DO THIS, THEY HAVE TO REMOVE THE TRANSMISSION. THIS IS THE SECOND ENGINE FOR THIS CAR IN APPROXIMATELY 2 YEARS. THEY FIRST ENGINE WENT OUT AT 52000 MILES. THE DEALERSHIP INFORMED ME THE WARRANTY COMPANY PICKED A USED ENGINE TO REPLACE IT. THE ENGINE HAD ABOUT 56000 MILES ON IT. I FILED A COMPLAINT ON ALL OF THIS IN NHTSA WEBSITE DURING THE TIME THIS WAS GOING ON. I ALSO FILED A COMPLAINT WITH CONSUMER AFFAIRS--TO NO AVAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072501February 13, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. WHILE DRIVING 60 MPH, THE CONTACT NOTICED A GLITCH ACROSS THE INSTRUMENT PANEL. THE ENGINE STALLED AND THE VEHICLE STOPPED IN THE MIDDLE OF THE HIGHWAY. THE VEHICLE HAD TO BE COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS AN ELECTRICAL ISSUE. THE MANUFACTURER STATED THAT NOTHING COULD BE DONE DUE TO THE REMEDY NOT BEING AVAILABLE. THE CONTACT WAS ADVISED TO CALL BACK IN A FEW WEEKS. THE FAILURE MILEAGE WAS 170,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072319February 12, 2018
AIR BAGS, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I'M CONCERNED THAT THERE COULD BE AN INTERRUPTION IN ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE. THIS COULD RESULT IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND/OR A NO START CONDITION, OR CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION, WHICH COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY. IN ADDITION, THE AIRBAG RECALL IS A GREAT CONCERN. I'M ALSO CONCERNED FOR ANY OTHER RECALLS ASSOCIATED WITH MY VOLKSWAGEN. NOW THAT TAKATA HAS SETTLED THE LAWSUIT, I HOPE MY CONCERNED CAN BE RESOLVED EXPEDITIOUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072417February 12, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT DID NOT CALL THE LOCAL VOLKSWAGEN DEALER OR THE MANUFACTURER BECAUSE THE RECALL NOTICE STATED THAT OWNERS WOULD RECEIVE A SECOND NOTICE WHEN PARTS BECAME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072146February 11, 2018
VISIBILITY/WIPER
I BOUGHT THIS VEHICLE NEW AND HAD THE HEATING SYSTEM SERVICED AT THE VW DEALER. THE HEATER CORE HAS FAIL TWO TIMES, BOTH TIMES I HAD IT REPLACED AT A VW DEALER. THE FIRST TIME WAS ON 12/21/2016, I CONTACTED VW AND THEY WOULD NOT COVER ANY OF THE EMPLACEMENT COST. THE SECOND TIME WAS ON 01/24/2018, THE DEALER REPRESENTATIVE SAID VW WOULD COVER HALF OF THE COST OF THE REPAIR. I PAID FOR MY HAVE AND THEN CONTACTED VW TO SEE IF THEY COVER THE WHOLE COST. THEY SAID THEY WOULD NOT. THANK YOU. THAT IS TWO HEATER CORE REPLACEMENTS IN A 13 MONTH PERIOD. THAT MAKES ME THINK THERE MAY BE A PROBLEM WITH THE HEATER CORES.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072081February 10, 2018
FUEL/PROPULSION SYSTEM
THE SMELL OF GASOLINE INSIDE THE CAR IS UNBEARABLE, I SAW LEAKS FROM THE BOTTOM, RUNNING DOWN THE GAS TANK, SO I REMOVED THE BACK SEAT, AND FOUND THAT THE TOP OF THE FUEL PUMP WAS CRACKED IN MANY PARTS, AND FUEL COMES OUT, NON STOP, THROUGH THOSE CRACKS. THIS IS NOT SUPPOSED TO HAPPEN WITH THE FUEL PUMPS. IT IS AN EXTREMELY DANGEROUS ISSUE, SPECIALLY WHEN THE ELECTRICAL CONNEXION ARE RIGHT THERE. A LITTLE SPARK CAN BE CATASTROPHIC. A FEW YEARS AGO, VOLVO HAD A RECALL ON THIS EXACT ISSUE. I THINK VW SHOULD DO IT ALSO. GOD KNOWS HOW MANY LIVES ARE IN DANGER RIGHT NOW. MOSTLY CHILDREN THAT RIDE IN THE BACK SEATS. I AM TRYING TO COVER THE CRACKS WITH A PASTE, BUT IT SEEMS IT IS NOT WORKING. THE GASOLINE KEEPS COMING OUT EVEN WHEN THE CAR IS PARKED AND OFF FOR A LONG TIME, I DISCONNECTED THE PUMP, AND IT DOES NOT STOP. I DID NOT TAKE PICTURES BEFORE I PUT THE PASTE, BUT EVEN WITH THE PASTE, THE GAS IS COMING OUT THROUGH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072089February 10, 2018
AIR BAGS, ELECTRICAL SYSTEM
HAD A CLOCKSPRING FAILURE IN 2012 PASSAT, CAUSING AIR BAG WARNING LIGHT, AND FAILURE OF ALL STEERING WHEEL CONTROLS. HAVE NOTED RECALL FOR THIS ITEM FOR CARS PRODUCED JUST PRIOR TO MINE BASED ON VIN SEQUENCE. VW APPARENTLY DID NOT CORRECT THE ISSUE IN PRODUCTION BECAUSE I HAVE HAD THE EXACT ISSUE COVERED IN THE RECALL, YET MY CAR IS NOT COVERED. COST WAS OVER $600 FOR REPAIR. THE RECALL SHOULD BE EXPANDED BASED ON THESE FAILURES AND WHAT I HAVE SEEN ON REPEAT FAILURES AFTER THE RECALL WAS DONE ON MANY CARS. IT SHOULD BE OBVIOUS THAT THEIR INITIAL FIX IS NOT A TRUE FIX FOR THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071880February 9, 2018
AIR BAGS, ELECTRICAL SYSTEM
FRONT DRIVER AIRBAG FAULT LIGHT IN ON, VEHICLE HORN DOES NOT WORK, WHEN TURNING STEERING WHEEL THERE IS CLICKING SOUND. THIS IS SIMILAR TO RECALL NUMBER 1V483000 DATED 08/04/2015 BUT MY VEHICLE IS NOT ON RECALL LIST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071933February 9, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
CLOCK SPRING FAILURE AFTER RECALL SERVICE WAS PERFORMED. 2-8-2018 - UPON STARTING TO DRIVE WHEN I TURNED THE STEERING WHEEL I HEARD A SCRAPING SOUND IN THE STEERING COLUMN AND THEN THE AIR BAG LIGHT CAME ON INDICATING AIR BAG NOT WORKING, ALL CONTROL SWITCHES ON THE STEERING WHEEL AND HORN WAS NOT WORKING. I HAD THE RECALL FOR THE PROTECTIVE COVER OVER THE STEERING WHEEL CLOCK SPRING INSTALLED AT THE VW DEALER IN MARCH 2016. VW DEALER AND THE CORPORATE CUSTOMER SERVICE TELL ME THE REPLACEMENT OF THE CLOCK SPRING IS NOT A WARRANTY ISSUE SINCE THE RECALL WAS PERFORMED OVER 12 MONTHS AGO. IT'S OBVIOUS TO ME THAT THE COVER RECALL FIX WAS NOT THE CORRECT FIX AND POSSIBLY CAUSED THE PROBLEM I NOW HAVE WITH THE CAR. SINCE VW KNEW THERE WAS A RE-DESIGN OF THE CLOCK SPRING TO CORRECT A DESIGN FLAW THE COVER RECALL SHOULD HAVE BEEN TO AUTOMATICALLY REPLACE THE CLOCK SPRING WITH THE IMPROVED DESIGN. I'M BEING TOLD I'LL HAVE TO PAY $500 TO MAKE THE REPAIR WHICH I FIND VERY UNFAIR IN LIGHT OF THE RE-DESIGN FOR THE PART OR THE POSSIBILITY THE RECALL REPAIR WAS NOT CORRECT AND MAY BE THE CAUSE OF THE PROBELM NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071563February 7, 2018
AIR BAGS, UNKNOWN OR OTHER
MY VEHICLE HAS A RECALL THAT WHEN TAKEN TO VOLKSWAGEN DEALER HAS NOT BEEN COMPLETE, ALSO AFTER PROGRAMING THE TRANSMISSION MY VEHICLE SKIPS GEARS..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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