Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11080021March 18, 2018
EXTERIOR LIGHTING
WE BOUGHT THIS CAR FOR MY 17 YEAR OLD DAUGHTER. THE LIGHTS ARE SO BAD THAT IT IS A DANGER DRIVING AT NIGHT. WE TOOK IT BACK TO THE DEALER WHO REPLACED THE REGULAR LIGHTS WITH LED LIGHTS, SLIGHT BETTER BUT STILL DANGEROUS. AFTER RESEARCHING WE FOUND THAT THIS IS A DEFECT AND THE ARE MANY COMPLAINTS. WE TOOK IT TO THE VW DEALER WHO CONFIRMED THIS IS AN ISSUE WITH THIS CAR AND THERE IS NOT MUCH WE CAN DO ABOUT IT BUT REPLACE THE ENTIRE LIGHTING SYSTEM WHICH WOULD BE VERY COSTLY. I AM WORRIED ABOUT MY TEENAGE DAUGHTER DRIVING THIS CAR AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079784March 16, 2018
ENGINE
STARTING GETTING TIMING CODE ERRORS. TOOK IT TO THE DEALER AND THEY SAID THE TIMING CHAIN IS BAD AND WILL COST NEARLY $4000 TO REPLACE. LOOKED ONLINE AND THIS IS A COMMON OCCURENCE WITH THE MAKE AND MODEL OF THIS CAR. WANT TO MAKE SURE THEY DON'T GET AWAY WITH THIS. THEY SHOULD BE RECALLING THIS AND MAKING THE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079805March 16, 2018
AIR BAGS, STEERING
THE HORN, AIRBAG ON DRIVERS SIDE, AND BLUETOOTH. ALL THE COMPONENTS IN THE STEERING WHEEL STOPPED WORKING. THE AIRBAG LIGHT CAME ON IN THE DASHBOARD, AND THE REST STOPPED WORKING AFTER A FEW DAYS OF LIGHT CLICKING NOISE FROM THE STEERING WHEEL WHEN TURNING. I HAD TO TAKE IT FOR REPAIR 3/13/18.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079798March 16, 2018
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (PAUL MILLER VOLKSWAGEN, 118 MORRISTOWN RD, BERNARDSVILLE, NJ 07924, 908-766-1600) AND WAS INFORMED THAT THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079072March 14, 2018
FUEL/PROPULSION SYSTEM
WHILE IN MOTION THERE IS A SUDDEN LOSS OF POWER ON CITY STREETS OR ON THE HIGHWAY TURNING AND WHILE ACCELERATING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079117March 14, 2018
ENGINE
ENGINE FAILURE AT 170,000 DUE TO TIMING CHAIN TENSIONER FAILURE. ENGINE DIED AT 170,000 MILES DUE TO THE FAILURE OF A PART THAT HAS FAILED. IF WE HAD KNOWN THAT THIS IS A ISSUE WE WOULD HAVE REPLACED THE INEXPENSIVE PART AT THE TIMING BELT REPLACEMENT INTERVAL FOR A NOMINAL AMOUNT. ENGINE FAILURE WHILE VEHICLE WAS IN MOTION ON A CITY STREET. NOW WE HAVE A CAR WORTH NOTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079162March 14, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED REGARDING PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078654March 12, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN PASSAT. UPON STARTING THE VEHICLE, A FUEL ODOR WAS DETECTED INSIDE THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND LOCAL VOLKSWAGEN DEALER WERE NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078492March 10, 2018
AIR BAGS, STEERING
THW STEERING WHEEL AIR BAGS ERROR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078305March 9, 2018
AIR BAGS, ENGINE, FUEL/PROPULSION SYSTEM
TAKATA RECALL FOR AIR BAG AND FAULTY AIR BAG SYSTEM, FAULTY FUEL PUMP RECALL STILL NOT ACTIVATED AND I HAVE NOT BEEN REIMBURSED FOR EXPENSIVE REPAIRS THAT ARE VOLKSWAGEN'S FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076685March 7, 2018
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT IT TOOK MULTIPLE ATTEMPTS FOR THE VEHICLE TO BECOME OPERABLE EVEN WHEN THE STARTER WAS ENGAGED. THE VEHICLE ALSO EXPERIENCED AN INTERIOR WATER LEAK AND THE DRIVER SIDE DOOR LATCH WOULD NOT PROPERLY LATCH. IN ADDITION, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF ENGINE POWER AND THE CHECK ENGINE, BRAKE, AND VARIOUS OTHER WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AS A SOFTWARE FAILURE, AND THE IGNITION COIL SPRINGS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE IGNITION COIL SPRINGS WERE REPLACE HOWEVER THE FAILURE RECURRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076743March 7, 2018
UNKNOWN OR OTHER
FUEL PUMP RECALL IS STILL PENDING - BEEN ALMOST A YEAR...! NO CRASH OR ANYTHING HAPPENED - JUST CHECKING WHY IT TAKES SO LONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076317March 5, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE. AFTER THE VEHICLE WAS RESTARTED, THE CONTACT BEGAN DRIVING AND THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS FUELED. THE VEHICLE WAS TAKEN TO AUTONATION VOLKSWAGEN LAS VEGAS (6375 W SAHARA AVE, LAS VEGAS, NV 89146, (702) 605-5802), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 94,036. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075726March 1, 2018
AIR BAGS
I COMPLETED SAFETY RECALL (15V-483 ) BACK TO 01/2016. HOWEVER, I STARTED TO HEAR NOISE FROM THE STEERING WHEEL WHEN MAKING TURNS. I WENT TO A NEARBY DEALERSHIP AND FOUND OUT THAT THE NOISE IS DUE TO THE CLOCK SPRING. THE DEALER FILED A CLAIM WITH VOLKSWAGEN AND THEY REJECTED THE CLAIM SINCE IT WAS A MONTH AFTER COMPLETING THE RECALL ACTION AND THEY ONLY PROVIDE 2 YEARS WARRANTY FOR THAT. I DID A RESEARCH ONLINE AND FOUND THAT MANY PEOPLE HAD THE SAME PROBLEM EVEN AFTER COMPLETING THE RECALL ACTION. I SAW THAT AN INVESTIGATION (RQ 17-009) HAS BEEN OPENED BACK TO 11/2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075756March 1, 2018
AIR BAGS
AIRBAG LIGHT CAME ON AND THE STEERING CONTROLS ARE NOT WORKING. DEALER DIAGNOSED AS CLOCK SPRING AS BAD AND WON'T COVER BECAUSE OUT OF WARRANTY. THERE IS A RECALL FOR VW PASSAT 2010 TO 2014 FOR CLOCK SPRING RELATED PROBLEMS AND AIRBAG, BUT VW CLAIMS THAT MY VIN IS NOT PART OF THE RECALL. THIS IS NOT RIGHT...THEY HAVE A RECALL FOR MY EXACT PROBLEM AND DON'T WANT TO TAKE OWNERSHIP. REALLY LOOKING FOR SOME GUIDANCE FROM NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075358February 28, 2018
AIR BAGS, STEERING, UNKNOWN OR OTHER
TAKATA INFLATOR REPLACED, 2 MONTHS LATER, WHILE DRIVING, AND TURNING THE CORNER AT LOW SPEED, ON A CITY STREET, INTO MY SUBDIVISION AT APPROXIMATELY 3-5 MILES PER HOUR, DURING A SNOW STORM. THE AIR BAG LIGHT ILLUMINATES, HEAR CRUNCHING SOUND COMING FROM STEERING COLUMN, IMMEDIATELY FOLLOWING, I HAVE NO HORN OR STEERING WHEEL CONTROL BUTTONS. I NOW HEAR THE SAME CRUNCHING SOUND COMING FROM THE STEERING COLUMN EVERY TIME I TURN THE WHEEL. CALLED DEALER, ADVISED IT SOUNDS LIKE THE CLOCK SWITCH WHICH COMMONLY FAILS AND WOULD COST AROUND $900 TO REPAIR AND WAS NOT UNDER WARRANTY, SINCE I HAD 40K AT THE TIME OF INCIDENT. I WAS ADVISED THAT MY AIR BAG WILL NOT WORK WITHOUT REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075177February 27, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (HERITAGE VOLKSWAGEN IN OWINGS MILLS, MARYLAND) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075259February 27, 2018
STEERING, ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHEN THE VEHICLE WAS STARTED, THE AIR BAG INDICATOR ILLUMINATED AND THE VEHICLE LOST POWER. THE VEHICLE WAS TAKEN TO ONTARIO VOLKSWAGEN (701 SOUTH KETTERING DR, ONTARIO, CA, 91761) WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING WAS OUT OF WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WARRANTY EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. *TT CARFAX NOT ABLE TO DISPLAY VIN RECORDS UPDATED 9/26/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074626February 24, 2018
UNKNOWN OR OTHER
BACKUP CAMERA SCREEN GOES ALMOST BLACK AFTER 3TO5SECONDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074803February 22, 2018
UNKNOWN OR OTHER, SUSPENSION
CPSC:PURCHASED KYB 344459 AND KYB 335808 (SHOCKS AND STRUTS) FROM AUTOZONE AND INSTALLED ON 01/06/2018. PRODUCT WAS PURCHASED ACCORDING TO MY VIN FOR FITMENT. AFTER INSTALLATION MY CAR HAS BEEN OPERATING VERY UNSAFE, SUSPENSION IS EXTREMELY HARD, BOUNCY, WAVY, ECT. *DT *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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