Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11083162April 3, 2018
UNKNOWN OR OTHER
CLOCK SPRING ISSUES . VW STATED TO ME THAT MY CAR WAS NOT UNDER RECALL FOR THE CLOCK SPRING .THEY FIXED IT IN JUNE 2016 . IT BROKE AGAIN JUNE 2017 AND WAS REPLACED. IT BROKE AGAIN IN JAN 2018 AND WAS REPLACED 7 WEEKS LATER BROKE AGAIN. IT IS IN NEED OF BEING REPLACED NOW WHICH WILL BE THE 5TH CLOCK SPRING TO BE PUT IN TH CAR. THE AIRBAG LIGHT IS ON HORN DOES NOT WORK NOR ANYTHING ON THE STEERING WHEEL DUE TO THE BROKEN CLOCK SPRING . I AM THE ORIGINAL OWNER AND THE CAR IS PAID FOR BUT I CANT USE IT SAFELY AND CAN'T SELL IT WITH THESE ISSUES THAT VW WILL NOT FIX. VW CORPORATE OFFICES INVESTIGATED DETERMINED THAT IT INFACT WAS BROKEN AND SAID THEY WOULD PAY FOR MY LAST PART? BUT THAT IS OUT OF THE WARRANTY. THE FIRST REPAIR WAS AT 44,000 MILES . THE ISSUE IS THAT VW NEVER ADDRESSED WHY THEY KEEP BREAKING AND REPLACING THEM DOES NOT CORRECT THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083165April 3, 2018
ELECTRICAL SYSTEM
WHEN I'VE BEEN DRIVING MY CAR IT COMPLETELY SHUTS OFF, I LOSE POWER STEERING, ACCELERATION, BRAKING & NEED TO ALLOW THE CAR TO COME TO A STOP & THEN STUT IF OFF & TURN IT BACK ON. I HAVE TAKEN MY PASTA IN AND THEY ARE UNABLE TO FIND ANYTHING WRONG WITH IT. I FOUND THAT THERE IS A RECALL FOR MY VIN BUT NO AVAILABLE PARTS FOR A FUEL PUMP REPLACEMENT THAT WOULD CAUSE THE CAR TO SUDDENLY SHUT OFF. WHAT CAN I DO TO GET THIS REPLACED I'M SCARED TO KEEP DRIVING IT BECAUSE AT SOME POINT I WILL NOT BE SO LUCKY TO NOT HIT SOMEONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082466April 2, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THIS VEHICLE HAD CATASTROPHIC ENGINE FAILURE DUE TO A FAULTY CAM CHAIN TENSIONER. THIS IS BEEN KNOWN BY VOLKSWAGEN AS A SERVICE BULLETIN WAS ISSUED IN 2011. I WAS DRIVING ON A CITY ST. AND HAD TO PUSH THE VEHICLE TO THE SIDE. THE FUEL PUMP AND SENDING UNITS HAVE ALSO FAILED IN THIS VEHICLE ALONG WITH THE TURBOCHARGER DIVERTER VALVE WHICH WAS A DEFECTIVE ITEM. ALL THESE ITEMS HAVE BEEN KNOWN BY VOLKSWAGEN FOR SOME TIME. THE COST OF REPAIR ON THE VEHICLE HAS BEEN OVER $5,000. I BELIEVE ALL THESE ISSUES SHOULD HAVE BEEN A RECALL ITEM. FAILURES ON SOME OF THEM HAVE BEEN HAPPENING AT 20,000 MILES. THEY COULD POSE A SAFETY HAZARD DEPENDING ON WHERE YOU WERE DRIVING. VOLKSWAGEN HAS DENIED ANY REIMBURSEMENT ON MOST OF THESE ITEMS. HAD CONSUMERS KNOWN OF THESE ISSUES THE COST WOULD HAVE BEEN SIGNIFICANTLY LESS IF THE DEFECTIVE PARTS HAVE BEEN REPLACED. I AM CURRENTLY JOINING AN ACTIVE CLASS ACTION SUIT AGAINST VOLKSWAGEN FOR THE TIMING CHAIN TENSIONER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082541April 2, 2018
ENGINE
PURCHASED A 2007 VOLKSWAGEN PASSAT IN 2013 FROM CURRY HONDA DEALERSHIP ON PEACHTREE IND BLVD AND THEY TOOK IT TO VOLKSWAGEN DEALER TO GET CERTIFIED AND INSPECTED / VOLKSWAGEN FOUND 5 RECALLS THEY SAID THEY UPDATED, BUT 2 YRS LATER THE CHECK ENGINE LIGHT CAME ON AND STAYED ON ....THE SENSOR WAS BAD WHICH WAS FOUND IN THE ENGINE UPON DIAGNOSE. VOLKSWAGEN DEALER WOULD NOT FIX IT ON COBB PKWY AND DID NOT LOG IT AS AN ISSUE. I WAS UNABLE TO GET EMISSION INSPECTION YEAR TO YEAR AND FINALLY HAD NO CHOICE BUT TO GIVE IT BACK TO THE BANK / CAPTIOL ONE. CURRY HONDA REFUSED TO FIX OR TAKE THE CAR BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082563April 2, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
THERE IS AN INTERRUPTION IN ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE. THIS RESULTING IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION, THIS HAPPENED TODAY ON HIGHWAY AND ALMOST I WAS GOING TO HAVE A FATAL ACCIDENT. US. VW AND THE DELAR ARE NOT TAKING ANY ACTION AT THAT REGARD, THEY STATED TODAY THAT I PAY TO THE REPAIR AND THEY WILL EMBERSE ME LATER. PLEAS NOTE THAT THERE IS A RECALL ON THE FUEL PUMP CONTROL MODULE TO SOLVE THAT ISSUE. SAFETY RISK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081976March 29, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM
FIRST OFF, THE BREAD STARTED GIVING ME TROUBLE A COUPLE WEEKS AFTER PURCHASING THE VEHICLE. WHEN I TOOK THE VEHICLE IN TO HAVE IT CHECKED OUT VW OF THE WOODLANDS EXCLAIMED THAT THERE WAS NO ISSUE AND THAT THE BRAKE PADS HAD A FEW ROCKS IN BETWEEN THEM. AS THE WEEKS PASSED THE ISSUE GRADUALLY GOT WORST AND I COULD FEEL THE BRAKES GRIND WHEN I PROCEEDED TO COME TO A STOP. NOW THE BRAKES ARE COMPLETELY JACKED UP AND I WILL HAVE TO PAY OUT OF POCKET TO HAVE THEM REPAIRED. MY SECOND PROBLEM IS THE ELECTRICAL ISSUE THAT I'VE ENCOUNTERED. THIS DATES BACK TO AT LEAST 3 WEEKS AFTER BUYING THE CAR. I REPORTED THE PROBLEM TO THEM AND HAVE EVEN TAKEN THE VEHICLE IN TO HAVE IT CHECKED OUT, BUT YET AGAIN I WAS GIVEN AN EXCUSE. "YOUR ALTERNATOR NEEDS TO BE CHANGED!" I WAS TOLD. I COULDN'T UNDERSTAND WHY THE ALTERNATOR WAS PREPARING TO GO OUT AFTER ONLY HAVING THE CAR FOR 5 MONTHS. BUT THAT WAS NOT THE FIXTURE OF MY PROBLEM. THE DASH BOARD LIKES COME ON AND GOES OFF REPEATEDLY IVER TIME AND I HAVE BEEN TAKING A PICTURE EACH TIME IT HAPPENS FOR MY DOCUMENTATION. IT'S VERY UNPROFESSIONAL WHAT GOES ON WITH THESE CAR DEALERSHIPS AND HOW THEY GET OVER ON PEOPLE. THIS 2014 VOLKSWAGEN PASSAT IS A BUST AND SHOULD BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082002March 29, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 3 MPH, THE VEHICLE STALLED AND THE INSTRUMENTAL PANEL ILLUMINATED. THE VEHICLE WAS PUSHED INTO A PARKING LOT BUT DID NOT RESTART. THE VEHICLE WAS TOWED TO THE VOLKSWAGEN OF PANAMA CITY DEALER (850-763-5495, LOCATED AT 3605 E 15TH ST, PANAMA CITY, FL 32404) WHERE THE TECHNICIAN STATED THAT THE HIGH PRESSURE FUEL PUMP WAS FAULTY AND WAS NOT COVERED BY THE RECALL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WOULD LOOK INTO THE MATTER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS ABOUT 120,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081784March 28, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE TURNING THE STEERING WHEEL IN EITHER DIRECTION, A CLICKING NOISE WAS PRESENT COMING FROM THE STEERING WHEEL. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (AUTOHAUSE VOLKSWAGEN IN LANCASTER, PA) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED IN 2016 PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) FOR THE SAME FAILURE. THE FAILURE MILEAGE WAS 76,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081895March 28, 2018
AIR BAGS, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V509000 (FUEL SYSTEM, GASOLINE) AND 18V148000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOZZANI VOLKSWAGEN IN COVINA, CALIFORNIA WAS NOTIFIED OF THE ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081591March 27, 2018
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE MAKING A TURN, THE STEERING WHEEL MADE A CLICKING NOISE AS THE STEERING WHEEL SEIZED. THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE RAY BRANDT VOLKSWAGEN DEALER (504-349-7272, 4050 LAPALCO BLVD, HARVEY, LA 70058) WHERE IT WAS DIAGNOSED THAT THE AIR BAG CLOCK SPRING NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081715March 27, 2018
AIR BAGS
CLOCK SPRING BROKE IN THE CAR, 2014 MODEL WITH 53K MILES ON IT. WIFE WAS JUST DRIVING ONE DAY HEAR A SNAP AND NOTICED THE AIR BAG LIGHT WAS ON AND HORN AND OTHER BUTTON ON STEERING WHEEL WERE NOT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081223March 26, 2018
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER DANBURY VOLKSWAGEN OF DANBURY CONNECTICUT WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081248March 26, 2018
AIR BAGS, FUEL/PROPULSION SYSTEM
TAMARA RECALL. ECP LIGHT COMES ON. THE CAR WILL STALL OUT. IF I LET IT SIT 5-10 MINUTES IT WILL START UP AND I CAN DRIVE FOR A WHILE, BUT IT'S STALLING OUT MORE FREQUENTLY. I AM AFRAID TO GET ON THE FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949428March 23, 2018
TIRES
2006 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARDS TO DEFECTIVE VEHICLE TIRES. *SMD THE CONSUMER STATED THE VEHICLE WAS DRIVING ROUGH AND THE STEERING WAS VIBRATING DUE TO THE VEHICLE HAVING 3 BAD TIRES. THE CONSUMER RECEIVED 4 NEW TIRES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080427March 21, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. WHILE THE VEHICLE WAS PARKED, OIL WAS NOTICED ON THE GROUND UNDER THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH A LOOSE SEAL ON THE MOTOR THAT CAUSED THE LEAK. THE CONTACT STATED THAT THE SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. NEITHER THE LOCAL VOLKSWAGEN DEALER NOR THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080741March 21, 2018
ELECTRICAL SYSTEM:HORN, STEERING, AIR BAGS
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE DRIVING 30 MPH, THERE WAS AN ABNORMAL SCRAPING NOISE. ALSO, THE AIR BAG INDICATOR ILLUMINATED AND THE HORN FAILED TO SOUND. THE VEHICLE WAS TAKEN TO NIELLO VOLKSWAGEN (2701 ARDEN WAY, SACRAMENTO, CA 95825) WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE REPAIRS WERE PREVIOUSLY COMPLETED; THEREFORE, NO FURTHER ASSISTANCE WOULD BE PROVIDED. THE FAILURE MILEAGE WAS 47,789. *JS *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080352March 20, 2018
STEERING, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE DRIVING 30 MPH, THE POWER STEERING FAILED AND THE VEHICLE STALLED WITHOUT WARNING. AS A RESULT, THE VEHICLE WAS INVOLVED IN A CRASH. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS TOWED TO GARVEY VOLKSWAGEN (483 QUAKER RD, QUEENSBURY, NY 12804, (518) 793-3488). THE CONTACT CALLED THE MANUFACTURER TWICE AFTER THE CRASH AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE, AND FURTHER TESTING WAS NEEDED ON THE FUEL PUMP. THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE A NEW FUEL PUMP WAS INSTALLED. ONE MONTH LATER, THE VEHICLE STALLED AGAIN WITHOUT WARNING. THE FAILURE MILEAGE WAS 62,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11080363March 20, 2018
AIR BAGS, STEERING
WHEN THE CAR IS STARTED IT IMMEDIATELY SHUTS ITSELF OFF AND SAYS STEERING COLUMN LOCK DEFECTIVE. I TOOK IT TO THE DEALER TODAY AND THEY TOLD ME THIS COULD CAUSE MORE SERIOUS PROBLEMS WHILE DRIVING, ESPECIALLY THE AIRBAG SYSTEM. THIS SEEMS LIKE A VERY COMMON ISSUE WITH THESE CARS AND COULD POTENTIALLY LEAD TO LIFE THREATENING SITUATIONS WHILE DRIVING. A SIMPLE GOOGLE SEARCH REVEALS HOARDS OF PEOPLE WHO EXPERIENCE THE SAME ISSUE WITH THIS MODEL PASSAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080366March 20, 2018
ENGINE, POWER TRAIN
AUG 16,2017 MANUFACTURER RECALL NUMBER20AE NHTSA RECALL NUMBER17V509 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY ON CERTAIN VEHICLES, THERE COULD BE AN INTERRUPTION IN ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE. THIS COULD RESULT IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND/OR A NO START CONDITION, OR CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION, WHICH COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY. BATTERY WAS DEAD AFTER ONLY TWO YEARS HAD TO HAVE IT TOWED OFF HIGHWAY TIRES PLUS SAID CODE FUEL PUMP AND TRANSMISSION MODULE OPEN RECALL !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080232March 19, 2018
AIR BAGS
TAKATA RECALL, I VERIFIED THERE WAS A RECALL APRIL OF 2017 AND IMMEDIATELY I CALLED MY VW DEALER TO SCHEDULE THE MAINTENANCE. I WAS PUT ON A WAIT LIST. I CALLED BACK SEPTEMBER 2017 AND WAS ADVISED THAT I WAS 10TH DOWN ON THE LIST AND THAT THEY WERE WAITING FOR THE PARTS. I CALLED BACK AGAIN 03/16/2018 AND WAS ADVISED I WAS STILL ON THE LIST AND THAT THEY JUST ORDERED PARTS, THERE WAS A 4 DAY WAIT TO GET THEM, AND THEN THEY WORK FROM THE TOP OF THE LIST DOWN. IT'S BEEN OVER 2 YEARS SINCE THE RECALL WAS ISSUED AND I HAVE YET TO RECEIVE SERVICE. I DRIVE MY VEHICLE DAILY TO AND FROM WORK, SCHOOL, AND DAYCARE WITH MY CHILDREN. TO THIS DATE I HAVE NOT HAD AN ACCIDENT INVOLVING MY AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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