Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11091253May 1, 2018
FUEL/PROPULSION SYSTEM
I RECEIVED A SAFETY RECALL NOTICE 20AE - FUEL PUMP CONTROL MODULE DATED OCTOBER 2017. JUST CALLED TO WV DEALERSHIP TO FOLLOW UP. THEY TOLD ME THE PARTS ARE NOT AVAILABLE. WENT TO ONLINE CHAT WITH VW. THEY SAID THEY WERE "TIRELESSLY WORKING TO GET THE PART". WHAT A BUNCH OF BS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090949April 30, 2018
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE VEHICLE WAS NOT OPERABLE AFTER BEING STARTED. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE CONTACT WAS UNABLE TO GET THE RECALL REMEDY REPAIRED FOR FREE BECAUSE THE DEALER STATED THAT THE REPAIR HAD NOT BEEN FINALIZED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TOWED TO SCHUMACHER VOLKSWAGEN OF NORTH PALM BEACH (3720 NORTHLAKE BLVD, SUITE B, LAKE PARK, FL 33403) WHERE THE FUEL PUMP WAS REPLACED. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE MANUFACTURER PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090983April 30, 2018
AIR BAGS, UNKNOWN OR OTHER
TAKATA INFLATORS WERE CHANGED DUE TO RECALL IN JAN 2018. IN APRIL 2018 I HEARD A STRANGE NOISE & THEN THE AIRBAG LIGHT CAME ON. THEN I REALIZED THAT ONLY INFO SHOWING ON MY PANEL WAS THE PHONE HOOKUP, ALONG WITH THE AIRBAG LIGHT. I CHECKED THE HORN & THAT DID NOT WORK EITHER. AFTER CHECKING FUSES WE CALLED THE DEALERSHIP & MADE AN APPT TO HAVE IT CHECKED. WE ARE TOLD IT IS THE CLOCKSPRING THAT NEEDS TO BE REPLACED. COST IS OVER $500. WE CALLED VOLKSWAGEN CUSTOMER SERVICE & THEY STAYED WE HAD THE CLOCK SPRING REPLACED IN 2016 UNDER A RECALL. HOWEVER WE HAVE NO RECOLLECTION OF THIS BEING DONE. THIS NOISE & THEN THE CLICKING & OTHER ISSUES CONNECTED TO THE CLOCK SPRING HAPPENED AS I WAS BACKING OUT OF A PARKING SPOT IN A SHOPPING AREA. THIS CAN BE VERY DANGEROUS BEING THAT THE AIRBAG WOULD NOT DEPLOY IF & WHEN NEEDED. ALSO I WAS ALMOST HIT BY A VEHICLE THAT DECIDED TO BACKUP WITHOUT LOOKING & I COULDN'T USE MY HORN TO WARN THE OTHER DRIVER. THANK GOD HE REALIZED WHAT HE WAS DOING. AS FOR THE DEALERSHIP SAYING THEY REPLACED THE CLOCK SPRING IN MAY OF 2016, MY QUESTION IS WHY WAS THAT REPLACED THEN & NOT THE AIRBAGS? ALSO, BEING THERE WAS RECALL ON THE AIRBAG & IT WAS BEING DONE, WHY DIDN'T THEY REDO THE CLOCK SPRING. I LOVE THE PASSAT BUT I DON'T WANT TO GET IN AN ACCIDENT BECAUSE OF SHODDY WORKMANSHIP! I NOTICED A LOT OF OTHER COMPLAINTS ABOUT THE CLOCK SPRING & WOULD LIKE TO KNOW WHY YOU ARE NOT TAKING CARE OF THIS ISSUE? I FEEL THAT VOLKSWAGEN IS HAVING ITS CUSTOMERS PAY FOR THE AIRBAG RECALL LABOR BEING THAT THE CLOCK SPRING GOES BAD SHORTLY AFTER REPAIRS ARE DONE TO THE RECALLED AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091054April 30, 2018
ENGINE
I BOUGHT A USED 2008 VW PASSAT KOMFORT WAGON. AFTER BUYING THE VEHICLE WHILE DOING RESEARCH ON THE WEB COME TO FIND OUT THAT THE CAR HAS A BAD CAM FOLLOWER BAD CAM SHAFT AND HIGH PRESSURE FUEL PUMP. VW KNOWINGLY SELLS THIS VEHICLE WITH AN INTERNAL ENGINE ISSUE TO CUSTOMERS WHEN THE ENGINE COULD BLOW UP AT ANY TIME CAUSING SEVERE SAFETY ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090877April 29, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
CAR KEEPS RANDOMLY SHUTTING OFF. LOSES POWER WHILE IDLING AND DIFFICULT TO START. WILL LOSE POWER AND CUT OFF ALSO WHILE DRIVING. CHECK ENGINE LIGHT WILL NOT STAY ON OR COME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090275April 26, 2018
AIR BAGS
CLOCK SPRING WAS CHANGED IN 2016 AND TAKATA RECALL AIRBAG WAS CHANGED IN MARCH. AFTER THE AIRBAG WAS REPLACED I HEARD CLICKING NOISES WHEN TURNING MY STEERING WHEEL AND NOW MY AIRBAG ERROR LIGHT IS ON. MY HORN DOESNT WORK AND MY BUTTONS TO CONTROL RADIO DO NOT WORK. I BROUGHT TO DEALERSHIP WHERE THE TAKATA RECALL WAS DONE AND THEY DIAGNOSED IT WITH OPEN BROKEN CLOCK SPRING AND POWER STEERING GEAR BROKEN. THEY DO NOT WANT TO TAKE RESPONISBILITY FOR THE CLOCK SPRING SINCE IT WAS CHANGED IN 2016. I HAVE MADE A CASE WITH VOLKSWAGEN AGAINST THIS PARTICULAR DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089469April 26, 2018
AIR BAGS
2013 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE AIRBAG REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090347April 26, 2018
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE PARKING THE VEHICLE, THE AIR BAG ERROR WARNING ILLUMINATED AND ALL THE ELECTRICAL COMPONENTS TURNED OFF. AS A RESULT, THE CONTACT COULD NOT USE THE HORN OR THE RADIO. THE DEALER (ROSEVILLE VOLKSWAGEN, 830 AUTOMALL DR, ROSEVILLE, CA 95661) STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090061April 25, 2018
ENGINE
REAR MAIN OIL SEAL NEEDED TO BE REPLACED. IT WAS COMPROMISED BY EXCESSIVE PRESSURE IN CRANKCASE BECAUSE PCV BREATHER WAS NOT FUNCTIONING. THERE WAS NO CHECK ENGINE CONDITION PRIOR TO THE REAR SEAL BEING COMPROMISED. REAR MAIN SEAL REPLACEMENT COSTS $1146, PARTS AND LABOR. PCV VALVE WAS ALSO REPLACED. I NOTICED AN OIL LEAK ON GARAGE FLOOR, WHICH LED ME TO BRING IT INTO SERVICE FOR A TECHNICIAN TO INSPECT. I WOULD LIKE VW TO COMPENSATE FOR SOME OF THE COSTS FOR THIS REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090086April 25, 2018
FUEL/PROPULSION SYSTEM
WHEN DRIVING THE VEHICLE AT ANY SPEEDS THERE IS A DELAY IN GAS PEDDLE RESPONSE TIME OF ALMOST 3 TO 5 SECONDS ESPECIALLY IF TRYING TO MERGE INTO TRAFFIC, THE GAS PEDDLE DELAYS TO THE POINT THAT YOU ALMOST FEEL LIKE YOUR NOT GOING TO MAKE IT. IT CAN CAUSE A SERIOUS ACCIDENT . I DRIVE DAILY FROM NJ TO NYC AND DO NOT FEEL SAFE IN THIS VEHICLE BC OF THAT DELAY. I'VE TAKEN BACK TO THE DEALER AND WAS TOLD THAT IT IS BC OF DRIVE BY WIRE TECHNOLOGY AND TURBO SYSTEM THAT THIS IS ALMOST NORMAL. I HAVE DRIVEN MANY CARS IN MY LIFE AND HAVE NEVER FELT UNSAFE IN THEM. I NOW HOW TO SECOND GUESS MERGING INTO TRAFFIC AND FEEL THAT IF MY KIDS WERE TO DRIVE THIS CAR THEY ARE NOT EXPERIENCED DRIVERS, IT WOULD BE A VERY SCARY SITUATION TO PUT A TEENAGER INTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089807April 24, 2018
FUEL/PROPULSION SYSTEM
THERE IS A RECALL ON THE FUEL PUMP FOR VOLKWAGEN PASSAT AUGUST 30, 2017. MY FUEL PUMP IS NOT WORKING PROPERLY. I HAVE BEEN TRYING SINCE AUGUST TO GET IT REPLACE. I HAVE CALLED CORP SEVERAL TIMES BUT THEY "DO NOT HAVE A FIX FOR IT YET" MEANWHILE I AM TOLD BY THE LOCAL VOLKWAGEN REPAIR SHOP MY ISSUES WITH LOSING POWER DRIVING IS THE FUEL PUMP. I CAN HAVE IT FIX BUT I WILL NEED TO PAY FOR IT AND I AM TOLD IT IS $2000 AND THEN "TRY TO GET REIMBURSED FROM VOLKSWAGEN". PLEASE HELP!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089838April 24, 2018
FUEL/PROPULSION SYSTEM
FUEL PUMP CAUSED CUTTING OFF , DELAYED STARTING WHICH LED TO THE CAR BEING INOPERABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089896April 24, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
CLOCK SPRING HAS FAILED IN LESS THAN A MONTH AFTER CLOCK SPRING RECALL IN JANUARY OF 2018. STEERING CONTROLS ARE NOT FUNCTIONAL, AIR BAG ERROR LIGHT IS ON, I ASSUME DRIVER'S SIDE AIRBAG IS CURRENTLY NON FUNCTIONAL. TURNED THE VEHICLE AND HEARD A POP SOUND ORIGINATING FROM THE STEERING COLUMN, LOST STEERING CONTROL, AND AIR BAG ERROR IMMEDIATELY FOLLOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089922April 24, 2018
POWER TRAIN
TRANSMISSION FLUID COOLER LEAKAGE DRIPPING FLUID WHERE IT MIGHT CONTACT A HOT SURFACE AND RESULT IN A VEHICLE FIRE. ALLEGEDLY ACCORDING TO VW THIS IS NOT SUPPOSED TO HAPPEN IN VEHICLES WITH MY VIN, BUT MY MECHANIC SAYS IT IS HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089957April 24, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER SIX MONTHS AGO. THE DEALER (VOLKSWAGEN OF CRYSTAL LAKE, 5213 NORTHWEST HWY, CRYSTAL LAKE, IL 60014) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089578April 23, 2018
ELECTRICAL SYSTEM:HORN, AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. WHEN THE STEERING WHEEL WAS TURNED, THE HORN INADVERTENTLY SOUNDED. THE VEHICLE HAD TO BE TURNED OFF AND RESTARTED TO DISENGAGE THE HORN. THE CONTACT STATED THAT THE FAILURE BEGAN AFTER THE VEHICLE WAS SERVICED ON JANUARY 25, 2016 FOR NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER (AUDI BOISE, 8400 WEST FRANKLIN ROAD BOISE, IDAHO 83709, (208) 377-5400) FOR DIAGNOSTIC TESTING OR REPAIRS; HOWEVER, THE CONTACT REMOVED THE HORN RELAY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089668April 23, 2018
FUEL/PROPULSION SYSTEM
MY FUEL PUMP MODULATOR WENT OUT AND THE DEALERSHIP MADE ME PAY FOR IT UP FRONT EVEN THOUGH THERE IS A RECALL OUT FOR IT SINCE THERE IS NO FIX FOR IT. I HAVE BEEN WAITING FOR THIS RECALL TO GET FIXED SO I CAN GET REIMBURSED FOR THE PART THAT I FIXED FOR MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089698April 23, 2018
AIR BAGS
STEERING WHEELING CLOCK SPRING HAS FAILED FOLLOWING RECALL REPAIR, VOLKSWAGEN REFUSES TO COVER, QUOTED ME $1,500.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089700April 23, 2018
ENGINE
UNEXPECTED ENGINE FAILURE DUE TO TIMING FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089770April 23, 2018
UNKNOWN OR OTHER
STEERING COLUMN DEFECTIVE MESSAGE PERIODICALLY COMES ON AFTER TRYING TO START THE VEHICLE. WHEN THIS HAPPENS, THE CAR WONT START AND I HAVE TO PUSH THE KEY IN SEVERAL TIMES UNTIL IT FINALLY DOES START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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