Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11097215May 22, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
I HAVE THE SAME ISSUE AS INVESTIGATION RQ 17-009. MY CLOCKSPRING WAS PART OF A RECALL WITH PREVIOUS OWNER HAVING THE RECALL COMPLETED IN 2017. NOW THE CLOCKSPRING IS BROKEN ONCE AGAIN. I CONTACTED VW AND THEY INFORMED ME THE RECALL IS CLOSED AND ON ME TO FIX OR DEALER I PURCHASED THE CAR THROUGH. THIS IS A VW ISSUE. I HEARD AND FELT THE CLOCK SPRING POP WHILE MAKING A HARD TURN A FEW DAYS AGO. LOST ALL HAND CONTROLS, HORN AND AIRBAG LIGHT. THIS IS A SERIOUS SAFETY ISSUE WITH NO AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097318May 22, 2018
FUEL/PROPULSION SYSTEM
LEAKING AT VENT/TOP OF GAS TANK. EXACTLY THE SAME DESCRIPTION OF THAT PAST HEAT SHEILD/VENT GAS LEAKING RECALL FROM ABOUT 10 YEARS AGO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097046May 21, 2018
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 15 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE CONTACT RESTARTED THE VEHICLE AND WAS ABLE TO DRIVE WITH AIR BAG WARNING INDICATOR STILL ILLUMINATED, WHICH WAS A SAFETY CONCERN. IN ADDITION, THE STEERING WHEEL CONTROLS AND HORN FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO MANDEVILLE VOLKSWAGEN (1700 N CAUSEWAY BLVD, MANDEVILLE, LA 70471, 985-626-1067) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097068May 21, 2018
AIR BAGS, STEERING
CLOCK SPRING FAILED AFTER BEING "FIXED" BY PREVIOUS RECALL. IN EARLY 2016 I HAD THE RECALL ON MY CLOCK SPRING. I TOOK IT TO A DEALER WHERE THEY PUT ON THE COVER THAT WAS SUPPOSED TO FIX THE CLOCK SPRING ISSUE. TWO DAYS AGO MY AIRBAG LIGHT CAME ON WHILE DRIVING AND TODAY I NOTICED MY HORN AND THE CONTROLS ON MY STEERING WHEEL DO NOT WORK. VW WILL NOT FIX THE PART EVEN THOUGH IT WASN'T ACTUALLY REPLACED DURING THE PREVIOUS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097085May 21, 2018
SEATS, UNKNOWN OR OTHER
I HAVE 51,000 MILES ON MY CAR AND THE AIR CONDITIONER UNIT WENT OUT. THE CAR IS TOO YOUNG TO HAVE THE A/C REPLACED AT THIS JUNCTURE...FAULTY PARTS. THE A/C UNIT IS LISTED IN A CLASS ACTION LAWSUIT, ALONG THE WINDSHIELD WIPER SYSTEM AND THE BEARINGS. THE A/C PROBLEM WAS MENTIONED TO THE VW MCDANIELS SERVICE ADVISOR TWICE WHEN I WAS IN ON A SERVICE CALL, BUT SAID WAS NOT RECORDED ON MY PORTAL OF THE VEHICLE. THE DRIVER SEAT HAS SPLIT AND ON THE SIDE IT IS WARNED. THIS IS NOT GOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097100May 21, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THERE WAS AN INTERRUPTION IN ELECTRICAL POWER FROM THE FUEL PUMP CONTROL MODULE. THIS RESULTED IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND NO START CONDITION, OR CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE WAS IDLE AT TRAFFIC LIGHTS. TOOK THE CAR TO VW GARAGE WHO WERE AWARE OF THE PROBLEM SAID THERE WOULD BE A SAFETY RECALL SOON, BUT I SHOULD PAY FOR REPAIR AND CLAIM MONEY BACK ONCE RECALL WAS ACTIVE, WAS TOLD THIS WOULD BE EARLY PART OF 2018. STILL NO RECALL AND OVER $400 OUT OF POCKET. CAR STALLED AND CUT OUT AT TRAFFIC LIGHTS DUE TO THIS FAULT, VW WERE VERY AWARE OF PROBLEM BUT AS YET NO RECALL MADE, DESPITE VW ASSURING ME THERE WOULD BE ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096680May 18, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PERFORM THE REPAIRS. THE DEALER (GOSSETT VOLKSWAGEN, 7420 WINCHESTER ROAD, MEMPHIS, TENNESSEE 38125) CONFIRMED THAT PARTS WERE AVAILABLE TO PERFORM THE RECALL REPAIR; HOWEVER, DIAGNOSTIC TESTING WAS NEEDED IN ORDER TO COMPLETE THE REPAIRS. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096462May 17, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
FUEL PUMP CONTROL MODULE OR FUEL PUMP FAILING PER DIAGNOSIS FROM INDEPENDENT REPAIR SHOP. CAR WAS BROUGHT IN BECAUSE THIS FAILURE IS DRAINING BATTERY WHILE PARKED OVERNIGHT. NOTICED A BUZZING SOUND FROM REAR OF CAR. 2+ AMP DRAW. CARS HAS PERIODICALLY STUTTERED UPON ACCELERATION ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096580May 17, 2018
AIR BAGS, SEAT BELTS, SUSPENSION
COMPLAINT #11046964 WAS FILED 11/17/2017 AND MORE PROBLEMS HAVE SURFACED SINCE THEN. THE HORN STOPPED WORKING, ALL THE ELECTRICAL CONNECTIONS ON THE STEERING WHEEL DO NOT WORK - THE PROBLEM HAS BEEN TRACED TO THE WRONG AIR BAGS REPLACED BY RECALL BY THE DEALER . THE REPLACEMENT AIR BAG IS THE WRONG AIR BAG AND IT HAS THE OTHER CONNECTIONS NOT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096598May 17, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. WHILE DRIVING 30 MPH, THE VEHICLE STALLED IN HIGHWAY TRAFFIC ON MORE THAN ONE OCCASION. THE CONTACT STATED THAT THE FUEL PUMP FAILED AND THE FUEL PUMP WARNING INDICATOR BEGAN TO ILLUMINATE WHILE DRIVING. THE CONTACT DROVE TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS CONFIRMED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096622May 17, 2018
AIR BAGS
AIR LIGHT COMES ON AT STARTUP SOMETIME DOES NOT GO AWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096639May 17, 2018
AIR BAGS, STEERING, UNKNOWN OR OTHER
WHEN I WENT TO START THE CAR THE AIR BAG WARNING LIGHT CAME ON AND STATED "ERROR". ALL THE FUNCTIONS ON THE STEERING WHEEL WOULD NOT WORK, THIS INCLUDED THE HORN, CRUISE CONTROL, RADIO SYSTEM AND AIR BAG. I WAS AFRAID THAT EITHER THE AIR BAG COULD JUST GO OFF OR WOULD NOT GO OFF IF I GOT INTO AN ACCIDENT. I ALSO COULD NOT USE MY HORN IN CASE OF AN EMERGENCY SITUATION. THE VEHICLE HAD TO BE REPAIRED. SUNRISE VOLKSWAGEN IN LYNBROOK,NY REPLACED THE CLOCK SPRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096371May 16, 2018
AIR BAGS, SEAT BELTS
AIRBAG WARNING LIGHT REMAINS ILLUMINATED AND WARNING CHIME CONSTANTLY RINGS. THIS IS AT APPROXIMATELY 53,000 MILES. WHEN VEHICLE TURNED ON LIGHT CAME ON AND HAS REMAINED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096359May 16, 2018
AIR BAGS
MY VEHCILE WAS RECALLED FOR A DEFECTIVE CLOCKSPRING. THE REMEDY WAS TO REPLACE THE CLOCKSPRING IF THE AIRBAG LIGHT WAS ON AND INSTALL A SHIELD IF THE AIRBAG LIGHT WAS OFF. MY VEHCILE DID NOT HAVE A LIGHT SO A SHIELD WAS INSTALLED OVER THE DEFECTIVE (BUT NOT YET FAILED) CLOCKSPRING. SUBSEQUENTLY, THE CLOCKSPRING HAS FAILED AND VOLKSWAGEN REFUSED TO REPLACE THE CLOCKSPRING PER THE RECALL. VW STATED THAT ONCE THE RECALL WAS PERFORMED, EITHER WAY, THAT IS IT COMPLETED AND THEY ARE NO LONGER RESPONSIBLE FOR IT. THE RECALL DOES NOT STATE THAT ONCE A SHIELD IS INSTALLED THAT YOU CAN NEVER AGAIN BE COVERED BY THE RECALL. I THINK THIS PRACTICE OF "SHIELDING" AGAINST THE FUTURE FAILURE OF A DEFECTIVE PART IS NOT SAFE OR FAIR. I THINK THAT A RECALL THAT HAS MORE THAN ONE REMEDY SHOULD REMAIN OPEN TO THE OTHER REMEDY IF THOSE CONDITIONS ARE MET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093885May 15, 2018
ENGINE, ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL* THE CONTACT OWNS A 2000 VOLKSWAGEN PASSAT. WHILE DRIVING AT ANY SPEED, THE VEHICLE WOULD OVERHEAT AND CAUSE THE ENGINE TO FAIL. THE CONTACT STATED THAT THE FAILURE WAS RECURRING AND THE "EMISSIONS WORK" INDICATOR ILLUMINATED SOMETIMES DURING THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE COOLING SYSTEM FAILED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE CONTACT BELIEVED THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 14E007000 (ENGINE AND ENGINE COOLING). THE APPROXIMATE FAILURE MILEAGE WAS 185,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093911May 15, 2018
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN PASSAT WAGON. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (PACIFIC VOLKSWAGEN, 14900 HINDRY AVE, HAWTHORNE, CA 90250) AND WAS INFORMED THAT THE VEHICLE WOULD NOT BE REPAIRED UNTIL THE PART WAS AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED CASE NUMBER: 180395286. THE MANUFACTURER CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 71,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093967May 15, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
FUEL PUMP CONTROL MODULE CAUSES CONSISTENT STALLING AT STARTUP. RECALL STATES COULD CAUSE A LOSS OF POWER WHILE IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11094010May 15, 2018
ENGINE
BOUGHT THIS CAR FROM ORIGINAL OWNER EXACTLY TWO YEARS AGO. ALL RECEIPTS FOR UPKEEP & MAINTENANCE WERE AVAILABLE. CAR RAN GREAT FOR 30,000 MILES. ONE DAY IT STARTING RUNNING BAD WITHIN 30 MINS WHOLE MOTOR SHUT DOWN. MOTOR JUST SHUT DOWN IN MIDDLE OF HIGHWAY. PIECE OF METAL FOUND UNDER VALVE COVER AND NOW FOR NO REASON NEEDS A WHOLE NEW MOTOR!!!! THIS IS A SERIOUS ISSUE! VERY DISSATISFIED! I HAVE OWNED THREE VEHICLES ALL FOR MORE THAN 10 YEARS UNTIL THIS VW AND NOW AM WITHOUT A CAR. NEVER WILL BUY OR MENTION ANYONE ELSE BUYING A VW. CANNOT AFFORD TO SPEND $3,000 FOR ANOTHER MOTOR AFTER ONLY OWNING FOR 2 YEARS! NOW THE CAR SITS AT A MECHANIC SHOP WITH NEW TIRES AND NEW VALVE COVER GASKETS AND A POS MOTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093604May 14, 2018
ENGINE
BEGAN TO DRIVE VEHICLE YESTERDAY TO FUEL UP. "OIL CONSUMPTION: STOP ENGINE" WARNING MESSAGE CAME ON. WENT OFF AFTER A FEW SECONDS AND THEN CAME BACK ON AND WOULDN'T GO OFF. DROVE 6 BLOCKS BACK HOME. DID NOT FEEL IT WAS SAFE TO DRIVE CAR ANY FURTHER. VW DEALER DOES NOT KNOW WHY THAT WARNING MESSAGE CAME ON. THEY DON'T KNOW WHAT TO DO OR WHAT TO FIX. THEY SAID FUEL PUMP RECALL MAY FIX THE PROBLEM. THAT RECALL IS NOW 10 MONTHS OLD WITH NO SIGN OF PARTS BEING READY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093654May 14, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
MY AIRBAG LIGHT CAME ON AND THE HORN STOPPED WORKING AS WELL AS THE BUTTONS ON THE STEERING WHEEL. TOOK MY CAR TO THE DEALERSHIP FOR 2 RECALLS AND THEY SAID THE PROBLEM IS WITH MY CLOCK SPRING. ONE OF THE RECALLS THEY ARE DOING REPLACES THE CLOCK SPRING COVER. THEY QUOTED ME A NEW CLOCK SPRING FOR ~$500. THEY ARE REPLACED THE CLOCK SPRING COVER FOR A CLOCK SPRING THAT IS DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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