Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11102933June 21, 2018
FUEL/PROPULSION SYSTEM
MY PASSAT FUEL PUMP IS USING TO MUCH GAS, IVE HAD TO GET IT TOWED BECAUSE CHECK ENGINE LIGHT FLASHING AND GAS IN MY OIL AND REPLACED INJECTORS, ITS A 2009 WITH 80,000 MILES. YOU CAN ALSO FEEL THE MISFIRE OR A HESITANT OFF AND ON WHILE DRIVING. IVE PUT AROUND 5,000 MILE ON IT AND THE CHECK ENGINE LIGHT IS ON AGAIN BUT NOT FLASHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103099June 21, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. AFTER FUEL WAS ADDED TO THE VEHICLE, THE VEHICLE FAILED TO START AND WOULD OCCASIONALLY STALL WHILE DRIVING AT UNKNOWN SPEEDS. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT CALLED A LOCAL DEALER (MOLLE VOLKSWAGEN, 808 W 103RD ST, KANSAS CITY, MO 64114, (816) 941-2400), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO THE LOCAL DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS APPROXIMATELY 172,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103333June 21, 2018
AIR BAGS
STEERING WHEEL, UPON PARKING, MADE A STRANGE NOISE AND THEN WHAT SOUNDED LIKE A BREAK OF A PLASTIC CLIP. NOISE CONTINUED AS I TURNED WHEEL THE OTHER WAY. ERROR ON DRIVERS SIDE AIR BAG APPEARED ON DISPLAY AS WELL AIR BAG ICON APPEARING ON CONSOLE. IMMEDIATELY CALLED DEALERSHIP AND ASKED IF CAR SAFE TO DRIVE AND WAS TOLD TO BRING CAR AS SOON AS POSSIBLE. WAS ONLY 2 MILES AWAY SO I DID AND THEY WERE NICE ENOUGH TO LOOK AT CAR RIGHT THEN. TURNED OUT TO BE CLOCKSPRING WHICH HAD BEEN REPLACED IN FEBRUARY OF 2016, AN INITIAL RECALL OF CLOCK SPRING. SO NOW THE RECALL WORKAROUND NEEDS A WORKAROUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102827June 20, 2018
AIR BAGS, STEERING, UNKNOWN OR OTHER
AIR BAG SENSOR HAS GONE ON 3 TIMES WHILE UNDER WARRANTY. EACH TIME THE DEALERSHIP FIXED IT. IT HAS GONE OFF AGAIN NOW THAT I AM @37,000 MILES AND OUT OF WARRANTY. THE STEERING WHEEL IS MAKING A CRANKING NOISE. THE HORN DOES NOT WORK, THE SWITCHES ON THE HORN DO NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102541June 19, 2018
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED SMITHTOWN VOLKSWAGEN AT 631-724-6600 (LOCATED AT 530 JERICHO TURNPIKE, ST. JAMES, NY 11780) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102488June 18, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MY VEHICLE WAS A PART OF THE VEHICLES THAT HAD THE CLOCKSPRING RECALL. I TOOK IT TO A VW DEALERSHIP TO HAVE THE RECALL FIXED AND EXACTLY ONE YEAR AFTER THEY 'FIXED' THE CLOCKSPRING, IT CEASED TO WORK AGAIN. NOW THE AIRBAG WARNING LIGHT IS ON, THE HORN DOES NOT WORK, AND NEITHER DO ANY OF THE STEERING WHEEL CONTROLS. VW REFUSES TO FIX THE ISSUE WITHOUT A CHARGE OF UPWARDS OF $500, STATING THAT BECAUSE IT IS NOT APART OF THE INITIAL RECALL IT IS NOT THEIR RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102235June 17, 2018
SERVICE BRAKES
LEAKS BRAKE FLUID. PURCHASE SATURDAY EVENING, SUNDAY MORNING NEED A CAN OF FLUID, SUNDAY AFTER NOON REPEAT. BAD LEAK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101902June 14, 2018
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (WALLACE VOLKSWAGEN, 2805 SE FEDERAL HWY, STUART, FL 349940) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101904June 14, 2018
FUEL/PROPULSION SYSTEM
RECEIVED A RECALL NOTICE 10/2017 MY VEHICLE EXPERIENCED A LOSS OF MOTIVE POWER - ALMOST CRASHED - HAD REPAIR COMPLETED SENT LETTER TO VOLKSWAGEN 12/2017 - NO RESPONSE, ACTION OR REIMBURSEMENT - CALLED VW TODAY - STILL NO RESPONSE,ACTION OR REIMBURSEMENT FOR PART THE KNOW WOULD FAIL. COULD HAVE BEEN A LARGE SAFETY CONCERN - FEEL VW IS SHIRKING RESPONSABILITY - I HAVE COPIES OF ALL MY BILLS AND RECALL NOTICE -NHTSA:17V509
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11101624June 13, 2018
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED VOLKSWAGEN GALLERY AT 888-459-6014 (1200 PROVIDENCE HWY, NORWOOD, MA 02062) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101634June 13, 2018
FUEL/PROPULSION SYSTEM
ON OR AROUND JUNE 2017 VW SERVICE DEPARTMENT REPLACED FUEL PUMP AND MODULE/ O-RING DUE TO FUEL PUMP RUNNING WITH IGNITION OFF AND MODULE THAT GOES TO PUMP WAS VERY HOT. COST WAS $946.98. ON OR AROUND OCTOBER 2017 I RECEIVED A RECALL NOTICE FOR THE FUEL PUMP RUNNING CONTINUOUSLY RESULTING IN A DRAINED BATTERY. TO DATE, THIS REPAIR HAS NOT BEEN RELEASED AND IT HAS ALMOST BEEN A YEAR. I WOULD LIKE TO BE REIMBURSED FOR MY REPAIRS. MY CAR WAS STATIONARY WHEN THE ISSUES WAS FIRST NOTICED (DRAINED BATTERY REPEATEDLY).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101676June 13, 2018
FUEL/PROPULSION SYSTEM
THE COMPANY ISSUED A RECALL FOR THIS ISSUE WITH NO REMEDY. MY VEHICLE EXPERIENCED THIS ISSUE PRIOR TO THE RECALL AND WE PAID OUT OF POCKET FOR THE REPAIR THAT THEY RECOMMEND HOWEVER, THEY WILL NOT REIMBURSE US BECAUSE THEY HAVE NOT SPECIFIED A "REPAIR" ON THE RECALL ALTHOUGH THEY DO PROVIDE A REMEDY. THIS IS A TECHNICALITY ON THEIR (VW) END TO NOT REIMBURSE CUSTOMERS FOR REPAIRS THAT THEY ALREADY KNOW ARE NEEDED. PRIOR TO THE REPAIR WE EXPERIENCED SYMPTOMS BELOW. LOSS OF POWER WHILE DRIVING AND NO START. WE HAD NO OPTION BUT TO PAY FOR REPAIRS OUT OF POCKET. RECALL DESCRIBED AS: FUEL PUMP CONTROL MODULE VW ACTION CODE 20AE NHTSA RECALL NUMBER 17V509 START DATE 08-16-2017 DESCRIPTION ON CERTAIN VEHICLES, THERE COULD BE AN INTERRUPTION IN ELECTRICAL POWER FROM THE FUEL PUMP CONTROL MODULE. THIS COULD RESULT IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND/OR A NO START CONDITION, OR CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION, WHICH COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY. REMEDY REPLACE THE FUEL PUMP CONTROL MODULE AND RELOCATE IT WITHIN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101392June 12, 2018
STEERING
THE CLOCKSPRING WAS RECALLED AND REPLACED IN 2015. WHILE BACKING OUT OF A PARKING SPOT I HEARD A COUPLE OF POPS AND LOST ANY STEERING WHEEL CONTROLS, IE: VOLUME CONTROL ECT... THE AIRBAG LIGHT ALSO ILLUMINATED. THE NEXT DAY I TOOK IT TO VOLKSWAGEN SERVICE CENTER WHERE THEY ASSESSED THE ISSUE AND CONFIRMED IT WAS THE CLOCKSPRING AND IT NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101452June 12, 2018
ENGINE, POWER TRAIN
ON MAY 21, 2018, I WAS DRIVING TO WORK. I STOPPED AT A GAS STATION, AND WHEN I WENT TO LEAVE MY CAR DIED. I HAD THE CAR TOWED TO QUIRK VW IN MANCHESTER, NH AND THEY TOLD ME THAT THE ENGINE WAS BLOWN. THEY TOLD ME THAT IT HAD JUMPED TIME AND VALVES OF ENGINE MOST LIKELY HAVE CONTACTED PISTONS, ETC. NEEDS ENGINE AND TURBO ASSEMBLY. THERE IS A KNOWN TIMING CHAIN TENSIONER LAWSUIT OUT ON THESE CARS. LUCKILY THIS DID NOT HAPPEN ON THE HIGHWAY AND THERE WAS NOT A DEADLY ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101057June 11, 2018
ENGINE
SINCE THE SUMMER OF 2017 I HAVE BEEN HAVING PROBLEMS WITH MY PASSAT STALLING, AND OR LOOSING POOWER WHEN I AM DRIVING, LAST SEPTEMBER 2017 I WAS TOLD THAT A RECALL (20AE) WAS COMING OUT THAT WAS RELATED TO MY FAILURES. AROUND OCTOBER 15, 2017 I FOUND OUT THAT THE RECALL WAS ISSUED. SINCE THEN I HAVE BEEN TOLD BY THE LOCAL VOLKSWAGON GARAGE THAT PARTS FOR THE RECALL ARE NOT AVAILABLE. MY CASE# FROM VOLKSWAGON GROUP OF AMERICA IS #519607. AT ONE POINT I WAS TOLD BY VOLKSWAGON GROUP OF AMERICA THAT I SHOULD GET IN TOUCH WITH MY LOCAL DEALER (VOLKSWAGEN OF MARIETTA) AND HAVE IT EXPECTED. ON FEBRUARY 27, 2018 (CASE NUMBER 180145272) I CALLED AGAIN AND WAS TOLD THAT MY COMPLAINT WOULD AGAIN BE REGISTERED. I WILL NOW BE UP TO THE REGIONAL MANAGER TO LOOK AT HIS CASE LOAD AND RESPOND. I DO NOT RECALL HIM EVER RESPONDING TO ME. THE LOCAL DEALER AT THAT TIME SAID THAT THEY WOULD DO SOMETHING ONLY IF THE CAR WAS INSPECTED AND THE FOUND WAS FOUND. THEY ALSO TOLD ME THAT THE PROBLEM WAS ONLY DETECTABLE IF THE PROBLEM OCCURED WHE THEY WERE TESTING THE CAR. IF THEY DID NOT DETECT THE FAILURE I WOULD HAVE TO PAY FOR THE INSPECTION. IT IS THEREFORE OBVIOUS TO ME THAT THIS IS A NON-STARTER AND I WILL HAVE TOPAY FOR AN INSPECTION AND NEVER GET A REPAIR FOR MY PROBLEM UNLESS I PAY CLOSE TO $2,000. I AM A MARRIED SENIOR CITIZEN (80 YEARS OLD) , ADISABLED VETERAN AND WIFE WHO IS 77 YEARS OLD AND WE RELY ON THIS CAR. DUE TO THIS PROBLEM AND OTHER LIES BY VW THE VALUE OF MY CAR IS LESS THAN WHAT I OWE ON THE CAR. I WOULD HAVE LIKED TO SELL THE CAN AND BUY ANOTHER. THE CAR'S ENGINE FAILED AFTER A VIOLENT SHAKE THIS LAST FRIDAY JUNE 8, 2018. IT HAS BEEN OK OVER THE WEEKEND. SOMETHING NEEDS TO BE DONE. ANY SUGGESTIONS? THIS MORNING I AGAIN CALLED VOLKSWAGON GROUP OF AMERICA, AND WAS TOLD THAT I WOULD GET A RETURN CALL WHICH HAS YET TO HAPPEN. MY PHONE # IS [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *CC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101204June 11, 2018
VISIBILITY/WIPER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE VEHICLE'S DEFROSTER DID NOT FUNCTION CORRECTLY. THE VEHICLE WAS TAKEN TO AN UNKNOWN LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE AIR COMPRESSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,320.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101231June 11, 2018
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (MCKINNEY VOLKSWAGEN, 855-402-5098) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101278June 11, 2018
FUEL/PROPULSION SYSTEM
GAS TANK/ FUEL LINE FRACTURE, LEAKING GAS WHEN I FILL IT UP, STRONG GAS SMELL/ODOR. STOPS LEAKING AT AROUND 3/4 TANK. VERY DANGEROUS FOR MY 16 YEAR OLD TO DRIVE. VW DEALERSHIP REFUSED TO CORRECT, WANTS TO CHARGE ME 2600, TO FIX I BOUGHT THE CAR FOR 4200 3 MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101283June 11, 2018
ENGINE
I DROVE TO SCHOOL IN THE MORNING AND PARKED MY CAR STATIONARY FOR 2 HOURS. ONCE I RETURNED THE VEHICLE IT WOULD NOT START. I TOWED CAR TO DEALERSHIP AND TURNS OUT THE TIMING CHAIN HAD FAILED. I ONLY HAVE 100,399 MILES ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100659June 9, 2018
FUEL/PROPULSION SYSTEM
THERE IS A RECALL INVOLVING MY 2008 VOLKSWAGON PASSAT SEDAN. THE FUEL PUMP RECALL. THERE ISN'T A REMEDY AND I JUST FEEL VERY UNSAFE UNTIL SOMETHING IS FIXED! I HOPE TO HEAR BACK FROM SOMEBODY SOON!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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