Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11100500June 8, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
CAR HAS BEEN RUNNING ROUGH FOR A WHILE AND EPC , TRACTION CONTROL, AND ENGINE LIGHT KEEP POPPING UP TIME TO TIME, WHEN LIGHTS APPEAR CAR BARELY RUNS AT ALL. LATELY IT HAS BEEN SHUTTING OFF COMPLETELY WHILE DRIVING AT ANY SPEED! (HIGHWAY, STREET , OR PARKING LOT!) FEEL LIKE I QUALIFY FOR THE RECALL THAT CAME OUT AUGUST 16, 2017 (NHTSA CAMPAIGN NUMBER: 17V509000 FUEL PUMP FAILURE CAUSE ENGINE STALL IF THE FUEL PUMP FAILS, THE ENGINE WILL STALL, INCREASING THE RISK OF A CRASH.) DO TO MY SYMPTOM BUT DID NOT RECEIVE A NOTICE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100634June 8, 2018
AIR BAGS, FUEL/PROPULSION SYSTEM
1. TAKATA AIRBAG INFLATOR (PSAN INFLATOR) - ONGOING UNFIXED RECALL ITEM 2. FUEL PUMP CONTROL MODULE- ONGOING UNFIXED RECALL ITEM -BOTH ITEMS HAVE HAD RECALL NOTICES DATING BACK TO 2017 AND BEFOREHAND WHERE FIXES HAVE NOT BEEN AVAILABLE TO DEALERSHIP/REPAIR LOCATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100418June 7, 2018
UNKNOWN OR OTHER
I WAS DRIVING AT APPROXIMATELY 30 MPH AND UPON MAKING A NORMAL 80 DEGREE RIGHT TURN, I HEARD AN AUDIBLE POP IN THE STEERING COLUMN. AFTER THAT, MY AIRBAG ERROR LIGHT CAME ON AND I LOST FUNCTION IN MY HORN AND ALL STEERING WHEEL FACE CONTROLS (VEHICLE INFORMATION NAVIGATION FOR THE DASHBOARD, VOLUME AND RADIO CONTROLS, BLUETOOTH CONNECTIVITY, ETC.). AFTER TAKING IT TO THE DEALERSHIP FOR REPAIR AND BEING TOLD IT WAS THE CLOCK SPRING, I BEGAN DOING A LITTLE RESEARCH ON CLOCK SPRING ISSUES IN VOLKSWAGEN PASSATS MANUFACTURED BETWEEN 2010 AND 2014 AND THAT THERE WAS EVEN A RECALL ISSUED (ALTHOUGH I NEVER RECEIVED ANY INFORMATION ON A RECALL FROM THE MANUFACTURER OR THE DEALER). I HAVE BEEN TOLD BY MY DEALER THAT THE REPAIR WILL BE COVERED UNDER MY EXTENDED WARRANTY WHICH I STILL HAVE A DEDUCTIBLE FOR. IF THIS IS A DEFECTIVE PART THEN IT SHOULD BE VOLKSWAGEN'S RESPONSIBILITY, NOT THE OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100442June 7, 2018
ENGINE, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT. WHILE PULLING OUT OF THE DRIVEWAY, THE CONTACT STATED THAT COOLANT WAS LEAKING FROM THE VEHICLE. THE LOW COOLANT WARNING INDICATOR ILLUMINATED AND AN ABNORMAL BEEPING SOUND WAS HEARD WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE COOLANT LEAK WAS DUE TO AN ENGINE FAILURE THAT WAS NOT REPAIRABLE. THE DEALER WAS NOT CONTACTED FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 124,675. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100336June 7, 2018
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PERFORM THE REPAIR. THE DEALER (LOW COUNTRY VOLKSWAGEN, 1001 JOHNNIE DODDS BOULEVARD, MT PLEASANT, SOUTH CAROLINA 29464) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100203June 6, 2018
ENGINE, FUEL SYSTEM, GASOLINE, AIR BAGS, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN PASSAT. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS PUSHED TO AN INDEPENDENT MECHANIC AUTO SHOP AND IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 17V509000 (FUEL SYSTEM, GASOLINE) AND 18V148000 (AIR BAGS). THE CONTACT CALLED GANLEY WESTSIDE VOLKSWAGEN AT (440) 734-2000 (LOCATED AT 25580 LORAIN RD, NORTH OLMSTED, OH 44070) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 165,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100304June 6, 2018
FUEL/PROPULSION SYSTEM
GAS FUEL LINE/TANK LEAKING GAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099916June 5, 2018
AIR BAGS
THE AIRBAG CLOCK SPRING WAS REPLACED UNDER A RECALL IN FEBRUARY 2017 BUT FAILED AGAIN IN MAY OF 2018. FROM WHAT I AM SEEING ON THE INTERNET THIS SEEMS TO BE A COMMON RECALL FAILURE WITH THIS VEHICLE. VW CUSTOMER CARE AND ITS WARRANTY DEPT WILL COVER THE COST OF A REPLACEMENT PART BUT NOT LABOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099984June 5, 2018
AIR BAGS, STEERING, UNKNOWN OR OTHER
I OFTEN WILL BE DRIVING AND CAR SLAMS ON BRAKES BY ITSELF CAUSING ME TO NEARLY WRECK AND ALSO TWICE I'VE HAD AIR BAG LIGHTS APPEAR AND CLICKING STEERING WHEEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100042June 5, 2018
AIR BAGS
THE CLOCKSPRING IN MY STEERING WHEEL HAS FAILED AND A WARNING MESSAGE IS DISPLAYED WHEN STARTING THE CAR AND ALSO THE AIRBAG WARNING LIGHT REMAINS ON. IN ADDITION, DUE TO THE CLOCKSPRING FAILURE THE STEERING WHEEL MOUNTING CONTROLS DO NOT WORK. I AM CONCERNED ABOUT THE SAFETY OF THIS AIRBAG SITUATION. I DID CONTACT VOLKSWAGEN GROUP OF AMERICA AND THE HAVE COMMUNICATED THAT THEY WOULD NOT REPAIR THE VEHICLE AS IT IS NOT UNDER WARRANTY OR PART OF A RECALL (CASE NUMBER 180447041). I DID LEARN THAT THERE WAS A SIMILAR RECALL FOR THE SAME MAKE, MODEL VEHICLE THAT I HAVE (RECALL # 15V-483), HOWEVER, MY SPECIFIC VEHICLE SERIAL NUMBER IS NOT INCLUDED. ALL INDICATIONS SHOW THAT THIS IS A KNOWN ISSUE AND DEFECT AND I WOULD EXPECT THIS SHOULD BE FIXED DO TO THE HISTORY AND RISK OF THIS ISSUE WITH THE CLOCKSPRING/AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100084June 5, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
SO WE JUST PAYED OFF OUR CAR AND THE PROBLEMS STARTED, FIRST THE CAR WOULDN'T GO IN REVERSE IT ACTED AS IT WAS IN NEUTRAL THEN IT STARTED DOING IN WHEN DRIVING SO WE TOOK IT IN AND THEY SAID WE NEED A NEW TRANSMISSION AFTER THAT THE A/C STOPPED WORKING AND WE STARTED GETTING A LOUD TICKING NOISE SO WE TOOK IT IN AGAIN TO THE DEALERSHIP THIS TIME THEY TELL US THE TIMING CHAIN NEEDS TO BE REPLACED , A SEAL FOR THE TRANSMISSION IS LEAKING ALSO, WE HAVE DONE ALOT OF RESEARCH ONLINE AND HAVE SEEN THIS HAS BEEN HAPPENING TO ALOT OF PEOPLE IF THE TIMING CHAIN BREAKS IT CAN SEIZE THE WHOLE MOTOR! I PAID ROUGHLY 22K FOR THE CAR IT HAS LESS THEN 70K MILES AND THEY WANT AROUND 9K FOR THE REPAIRS THERE HAS TO SOMETHING DONE ABOUT THIS THEY SHOULD NOT GET AWAY WITH RIPPING PEOPLE OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099370June 3, 2018
FUEL/PROPULSION SYSTEM
FUEL TANK LEAK. THERE IS NO DAMAGE NO IMPACT NO VISIBLE EVIDENCE OF ANY MISUSE OF CAR. FUEL TANK LEAKS WHEN FILLED ABOVE 3/4 OF A TANK. THIS IS UNSAFE AND VERY DANGEROUS THIS SHOULD BE REPAIRED BY VOLKSWAGEN. IN ALL MY LIFE AS A MECHANIC I HAVE NEVER SEEN ANYTHING THIS UNSAFE. IF MY LOVED ONES WERE TO GET HURT I WILL HOLD VOLKSWAGEN ACCOUNTABLE. THIS NEEDS TO FIXED NOW!..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098896May 30, 2018
ELECTRICAL SYSTEM
THE EPC LIGHT KEEPS FLASHING AND EVERYTIME THE CAR IS TAKEN TO THE VW DEALERSHIP THE REPLACE PART BUT THE PROBLEM REMAINS. WHEN THIS HAPPENS THE CAR LOOSES POWER AND IT STALS. SOMETIMES IT WOULD SHUT OFF WITHOUT WARNING AND THAT COULD BE VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098526May 29, 2018
AIR BAGS, STEERING
IN OCTOBER 2017 I PURCHASED A PASSAT TDI FROM ARMSTRONG VOLKSWAGEN IN GLADSTONE OREGON. I THEN FOUND OUT ABOUT THE CLOCK SPRING RECALL. WITHIN A MONTH OF OWNING THE VEHICLE, MY ENTIRE STEERING WHEEL COMPONENTS STOPPED WORKING AND THE AIR BAG LIGHT CAME ON. WHILE DRIVING, MY AIRBAG LIGHT REMAINS ON, NONE OF MY STEERING WHEEL CONTROLS WORK, WHEN I TURN MY STEERING WHEEL IT ALMOST MAKES A CRUNCHY NOISE BEHIND THE STEERING WHEEL, AND I AM CONCERNED FOR MINE AND MY FAMILIES SAFETY WHILE DRIVING MY CAR. I CONTACTED THE DEALERSHIP AND SPOKE WITH THE SERVICE MANAGER WHO INFORMED ME THAT THEY PERSONALLY REPLACED THE CLOCK SPRING IN JANUARY 2016. I ASKED THEM IF THEY WOULD PLEASE RE-FIX IT, AS THE FIRST FIX DID NOT WORK, AND THE CLOCK SPRING WAS ALREADY BAD AGAIN, LESS THAN 2 YEARS LATER. THE SERVICE MANAGER TOLD ME THAT THEY HAD DONE WHAT WAS LEGALLY REQUIRED OF THEM, AND THAT THEY WOULD NOT BE FIXING MY CAR. I THEN ASKED TO SPEAK TO THE GENERAL MANAGER, WHOM I LEFT A VOICEMAIL FOR, TO SEE IF HE COULD HELP. HE HAS YET TO CALL ME BACK, TWO WEEKS LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098308May 28, 2018
STEERING
2014 VW PASSAT CLOCKSPRING ISSUE: MY VW WAS UNDER RECALL FOR THE TAKATA AIRBAGS WHICH I HAD NOT TAKEN IN TO HAVE REPLACED YET. WHEN TURNING THE WHEEL WHILE PULLING OUT OF A PARKING SPOT I HEARD A CLICK OR POP FROM THE STEERING COLUMN. AT THAT POINT, I NOTICED MY AIRBAG LIGHT CAME ON AND THAT NONE OF THE CONTROLS ON MY STEERING COLUMN WERE WORKING. UPON SOME SEARCHING I DISCOVERED IT WAS LIKELY THE CLOCKSPRING AND TOOK IT FOR REPAIR. I WAS TOLD MANY OF THE 2014 PASSATS WERE UNDER RECALL BUT MINE WAS NOT. I ALSO CHECKED NHTSA FOR ISSUES AND NOTICED ABOUT 100 OTHER COMPLAINTS FROM PASSAT OWNERS THAT ALSO HAD TO HAVE CLOCKSPRING REPAIRED ON VEHICLES NOT COVERED BY THE RECALL. I BELIEVE ALL THE VW PASSAT CLOCKSPRING ISSUES SHOULD BE COVERED UNDER THE RECALL AS IT CLEARLY IS A WIDESPREAD ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097902May 25, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE DEALER (JIM ELLIS VOLKSWAGEN ATLANTA, 5901 PEACHTREE BLVD, ATLANTA, GA 30341, (888) 848-3509) SCHEDULED AN APPOINTMENT FOR THE RECALL REPAIR; HOWEVER, THE DEALER ONLY PUT A COVER OVER THE PART INSTEAD OF REPLACING THE PART. TWO YEARS LATER, THE HORN FAILED TO FUNCTION AND THERE WAS A SHORT ON THE RIBBON CABLE WIRING THAT AFFECTED THE STEERING WHEEL MOUNTED CONTROL FUNCTIONS. AS A RESULT, THE AIR BAG INDICATOR ILLUMINATED AND THE CLOCKSPRING ASSEMBLY FAILED. THE DEALER REFUSED TO PROVIDE A SOLUTION WITHOUT THE APPROVAL OF THE MANUFACTURER. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA18003 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND INDICATED THAT THE VEHICLE WOULD NEED TO BE DIAGNOSED AND REPAIRED BY A DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097914May 25, 2018
AIR BAGS, STEERING, UNKNOWN OR OTHER
ON 01/10/18 I TOOK MY VEHICLE IN FOR SOME RECALLS. ON 05/22/18, I HEARD NOISE COMING FROM THE STEERING COLUMN, THE AIRBAG WARNING LIGHT ILLUMINATED ON THE DASHBOARD AND ALL OF THE STEERING-MOUNTED CONTROLS FAILED. THIS OCCURRED WHILE I WAS DRIVING, AND CAN HEAR THE NOISES MOST WHEN TURNING. BASED ON MY RESEARCH AND TALK WITH OTHER VW DRIVERS, IT APPEARS TO BE THE CLOCK SPRING (WHICH HAD A RECALL ON IT, AND WAS SUPPOSED TO HAVE BEEN FIXED). I UNDERSTAND THERE IS NO ACTIVE RECALL ON THIS ISSUE, HOWEVER, DOES THIS NOT INDICATE THE RECALL PERFORMED FAILED? THAT BEING SAID, I DONT FEEL SAFE DRIVING AROUND IN A VEHICLE THAT SAYS MY AIRBAG WONT DEPLOY IF I AM IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097810May 24, 2018
AIR BAGS, VISIBILITY/WIPER, EXTERIOR LIGHTING
THESE STEERING WHEEL COMPONENTS STOPPED WORKING: HORN, TURN SIGNALS, HIGH BEAMS, WINDSHIELD WIPERS, AND CRUISE CONTROL. NOT SURE IF AIR BAG WILL IN CASE OF A CAR WRECK. INSTRUMENT PANEL DISPLAYS THE FOLLOWING MESSAGE: "BUTTON FOR DRIVER ASSISTANT SYSTEM DEFECTIVE". BEEN AN ONGOING ISSUE FOR THE PAST SINCE BUYING THE CAR 2013, ROUGHLY 5 YEARS AGO. VOLKSWAGENS TECHNICIANS REPAIRED THE ISSUE MULTIPLE TIMES ON SEPERATE OCCASSIONS *WHILE THE VEHICLE WAS STILL UNDER WARRANT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097693May 23, 2018
POWER TRAIN, UNKNOWN OR OTHER
TIMING CHAIN ELONGATED HEARD LIGHT NOISE AND AROUND 60000 MILES I HAVE BEEN TAKING IT TO DEALER I EVEN ASKED THEM TO LET ME KNOW WHAT ALL IS WRONG WITH CAR AT 90000 MILES NEVER SAID ANYTHING UNTIL SWITCH DEALER AT 110000 MILES TELLS ME THAT IT MAY FAIL AT ANYTIME AND WILL CAUSE ENGINE TO LOOSE POWER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097184May 22, 2018
ENGINE
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. WHILE DRIVING 65 MPH, THE CHECK ENGINE AND BATTERY WARNING INDICATORS ILLUMINATED AS THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO STONE MOUNTAIN VOLKSWAGEN (3500 STONE MOUNTAIN HWY, SNELLVILLE, GA 30078, (678) 367-4286) WHERE IT WAS DIAGNOSED THAT THE PISTON IMPACTED THE SPARK PLUGS, WHICH DESTROYED THE ENGINE. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,595.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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