Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11104647June 29, 2018
AIR BAGS, ELECTRICAL SYSTEM
THERE WAS A NOISE LIKE A OVERTIGHTENED SPRING FROM THE STEERING COLUMN WHEN TURNING AT LOW SPEED. RIGHT AFTERWARDS, THE HORN AS WELL AS STEERING WHEEL CONTROLS FOR AUDIO AND PHONE STOPPED WORKING. LATER THE AIRBAG WARNING LIGHT CAME ON IN DASH. POSSIBLE FAILURE OF THE CLOCK SPRING. FAILED AT 59,600 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104679June 29, 2018
STEERING, SUSPENSION
EXCESSIVE INSIDE FRONT TIRE WEAR CAN LEAD TO TIRE FAILURE. FONT END CAN NOT BE PROPERLY ALIGNED BECAUSE THERE IS NO CAMBER ADJUSTMENT. TIRES SHOWED EXCESSIVE WEAR AT 10,000 MILES. TIRES WERE ROTATED AND FRONT END REALIGNED AND THESE TIRES HAVE THE INSIDE ABOUT WORE OUT AFTER 16,000 MILES. THE WEAR SEEMS TO OCCUR WHEN MAKING SHARP TURNS WHEN EXITING ON THE FREEWAY CLOVERLEAF. THE INSIDE WEAR PATTERN WILL BE A DARK BLACK FROM SCUFFING ON THE TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104695June 29, 2018
AIR BAGS
WHEN WE TOOK THE CAR IN FOR THE TAKATA RECALL, SERVICE DEPT. TOLD US THE CLOCKSPRING NEEDED TO BE REPLACED. AFTER BEING CHARGED MORE THAN $400, WE LOOKED INTO IT TO DISCOVER THAT IT HAD BEEN REPLACED UNDER A DIFFERENT RECALL IN 2016. UPON FURTHER INVESTIGATION, WE FOUND THAT MANY OTHER VW OWNERS HAVE EXPERIENCED THE SAME THING. WE'D LIKE TO BE ADDED TO THE LIST OF CUSTOMERS WHO DIDN'T RECEIVE ADEQUATE REPAIRS UNDER SAFETY RECALL #69L2, AND TO FIND OUT WHAT THE STATUS IS ON THE NHTSA INVESTIGATION INTO THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104744June 29, 2018
AIR BAGS
THE AIR BAG CLOCK SPRING WAS ORIGINALLY REPLACED BY RECALL IN 2014. WHILE DRIVING OVER THE WEEKEND AND MAKING A TURN I HEARD A NOISE AND FELT A THUMP IN THE STEERING WHEEL. THE AIR BAG LIGHT CAME ON AND I LOST ALL CONTROLS ASSOCIATED WITH THE STEERING WHEEL. REFRAINED FROM DRIVING THE CAR CALLED THE DEALER ON MONDAY 6-25-18 COULDED SCHEDULE APPT UNTIL WED THE 27TH. ON THE 27TH DEER DIAGNOSED IT AS A BROKEN CLOCK SPRING.... AGAIN. SAID THEY DO THE REPAIR IN CONJUNCTION WITH TAKADA AIR BAG RECALL REPAIR BUT THAT I WOULD STILL OWE $450 TO REPAIR CLOCKSPRING. I PROTESTED THE REPAIR BILL AND SAID IT SHOULD BE COVERED SINCE IT WAS REPAIRED PREVIOUSLY. THEY SAID I COULD CALL VW MYSELF AND HAVE THEM REVIEW THE CLAIM. THE CLAIM IS PENDING WITH VE FOR THE THIRD DAY AND I AM WITHOUT VEHICLE UNTIL CLAIM IS RESOLVED. THERE CONTINUES TO BE AN ISSUE WITH THESE FAULTY CLOCKSPRING AND VW NEEDS TO MAKE GOOD ON THE PREVIOUS RECALL REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104566June 28, 2018
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE LOST POWER, BUT WAS ABLE TO RESTART AFTER APPROXIMATELY TWENTY MINUTES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP MALFUNCTIONED. THE DEALER INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE) AND ADVISED HER TO CALL THE DEALER. THE CONTACT CALLED CHAPMAN VOLKSWAGEN OF NORTHEAST PHILADELPHIA AT 866-577-2408 (LOCATED AT 9371 ROOSEVELT BLVD, PHILADELPHIA, PA 19114) WHERE A RECALL REPAIR APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104619June 28, 2018
AIR BAGS
THERE IS A WEIRD NOISE WHEN I TURN THE STEERING WHEEL AND THE CONTROLS ON THE STEERING WHEEL DO NOT WORK. THE AIRBAG LIGHT IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104315June 27, 2018
AIR BAGS, ELECTRICAL SYSTEM
MY STEERING WHEEL HAS BEEN MAKING A CRUNCHING NOISE. WHILE DRIVING ON THE INTERSTATE, I GOT OFF AT AN EXIT TO PURCHASE FOOD. WHILE TURNING INTO A PARKING LOT, ONE LOUD CRUNCH NOISE HAPPENED AND THE DRIVERS SIDE AIRBAG LIGHT CAME ON. I ALSO NOTICED THAT I LOST ALL ELECTRONIC FUNCTIONS IN THE STEERING WHEEL. I WAS VERY CONCERNED SINCE I STILL HAD AN HOURS DRIVE HOME AND WAS UNSURE IF THE CAR WAS SAFE OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104017June 26, 2018
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
MY SUNROOF SHATTERED, WHILE OPEN, FOR AN UNKNOWN REASON. I WAS JUST DRIVING AND IT POPPED. I LOOKED UP AND THE GLASS SHATTERED. I FOUND THERE IS A CLASS ACTION LAWSUIT IN CA. HTTPS://WWW.LAW360.COM/CASES/59C2EB8D55D0EE381E000001?ARTICLE_SIDEBAR=1 THE PERSON WHO REPAIRED THE ROOF STATED IT DID NOT APPEAR ANYTHING HIT IT, IF ANYTHING IT SHATTERED AROUND THE GLUE AREA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104155June 26, 2018
FUEL/PROPULSION SYSTEM
FUEL PUMP CRACKS AND LEAKS FUEL. FUEL PUMP RESIDES UNDER REAR PASSENGER SEAT. FUEL PUMP CONTROL MODULE SITS ON TOP OF FUEL PUMP. FUEL PUMP CONTROL MODULE GETS REALLY HOT AND MAY IGNITE LEAKING FUEL???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103971June 26, 2018
SERVICE BRAKES
I BOUGHT THIS VEHICLE ON JUNE 8, 2018, FROM HERITAGE VW. THE CAR ALREADY HAD A SAFETY RECALL FOR BRAKES WHICH WAS ISSUED ON MAY 25, 2018. THE DEALER FAILED TO INFORM ME ABOUT IT BEFORE PURCHASE. LATER AFTER MY PURCHASE ON JUNE 22 A DO NOT DRIVE WAS ISSUED ON THIS VEHICLE, THEY ASKED ME TO DRIVE THE VEHICLE TO THEIR DEALERSHIP STATING THAT IT IS FINE TO DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103986June 26, 2018
AIR BAGS, STEERING
WHILE DRIVING ONE DAY I HEARD A SNAP IN THE STEERING COLUMN AND THE AIRBAG SYMBOL ILLUMINATED. THE HORN DOES NOT WORK AND EACH TIME I TURN THE WHEEL I CAN HEAR A NOISE COMING FROM THE COLUMN. AFTER TAKING TO A DEALER IT WAS DETERMINED THAT THE CLOCK SPRING HAS FAILED IN THE VEHICLE AND VOLKSWAGEN HAS REFUSE TO REPLACE DUE TO PLACING A COVER OVER THE CLOCK SPRING IN JANUARY OF 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103745June 25, 2018
ENGINE, FUEL/PROPULSION SYSTEM
OUT OF THE BLUE THE LOW OIL PRESSURE LIGHT CAME ON AND SAID SHUT OFF CAR. IMMEDIATLY PULLED OVER AND SHUT CAR OFF. OIL WAS FINE BECAUSE I CHECK IT CONSTANTLY. COME TO FIND OUT THAT THE HIGH PRESSURE FUEL PUMP HAS A THIMBLE CALLED THE CAM FOLLOWER. THE CAM FOLLOWER BLEW OFF THROUGH THE TIMING CHAIN AND HOUSING. MY MOTOR IS DONE. IT HAS 109,000 MILES ON IT. VW KNOWS ABOUT THIS ISSUE. I JUST BOUGHT THIS CAR LESS THAN A YEAR AGO. I DON'T HAVE THOUSANDS OF DOLLARS TO REPLACE THE ENGINE. VW IS WELL AWARE OF THIS ISSUE ON MY 2006 PASSAT 2.0T. THIS IS NOT RIGHT. MY CAR HAS NOW BEEN SITTING IN MY DRIVEWAY SINCE MARCH BECAUSE I DONT HAVE THE FUNDS TO REPLACE THE MOTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103748June 25, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I RECEIVED A SAFETY RECALL FROM VW IN OCTOBER OF 2017. IT SAID THERE COULD BE AN INTERRUPTION TO THE FUEL PUMP MODULE. RESULT COULD BE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN DRAINED BATTERY AND/OR A NOT TART CONDITION OR CAUSE A LOTT OF MOTIVE POWER WHILE THE CARE IS IN MOTION. AFTER CONTACTING THEM NOW (JUNE 15, 2018) THEY HAVE NO FURTHER INFORMATION AT THIS TIME. IS THIS USUAL WITH A RECALL THAT SEEMS DANGEROUS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103755June 25, 2018
AIR BAGS, STEERING, SUSPENSION
TAKATA RECALL WANTING TO KNOW IF MY CAR IS ONE THAT HAS BEEN RECALLED FOR 18V148000 AND 08V57700 FOR SUSPENSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103861June 25, 2018
AIR BAGS, ELECTRICAL SYSTEM
TAKATA RECALL- HAD THE RECALL FIXED. CLOCK SPRING IS BROKEN AGAIN- AIRBAG LIGHT IS BACK ON AND STEERING WHEEL CONTROLS ARE NO LONGER WORKING. VW SAYS "TOUGH LUCK" IT'S NOT COVERED A SECOND TIME EVEN THOUGH THIS FIX DIDN'T EVEN LAST A YEAR. CAR IS CURRENTLY IN THE SHOP FOR A HOST OF OTHER ISSUES SURROUNDING THE EMISSIONS RECALL AND SENSORS THAT AREN'T WORKING YET AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103868June 25, 2018
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE DRIVING 65 MPH OR WHILE AT A STOP SIGN, THE VEHICLE VIBRATED AND STALLED. THE ENGINE INDICATOR ILLUMINATED AS WELL. THE VEHICLE WAS ABLE TO RESTART ON THE SECOND ATTEMPT. THE VEHICLE WAS TAKEN TO ROSEVILLE VOLKSWAGEN (830 AUTOMALL DR., ROSEVILLE, CA 95661, (916) 945-2997) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED. THE VEHICLE WAS REPAIRED, BUT THE VEHICLE STALLED WHILE DRIVING HOME FROM THE DEALER. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE THE FAILURE WAS DIAGNOSED AS THE FUEL PUMP MODULE. THE VEHICLE WAS NOT REPAIRED. THE DEALER INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS 109,307. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103619June 24, 2018
AIR BAGS, ELECTRICAL SYSTEM
CLOCKSPRING WENT BAD, NO AIRBAGS OR HORN. I WAS DRIVING WHILE THIS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103572June 23, 2018
ENGINE, FUEL/PROPULSION SYSTEM
MY CAR WAS DRIVING FINE UNTIL FEB 2018 AFTER I GET IT BACK FROM GETTING THE SUSPENSION REDONE. AFTER DRIVING IT 20 MILES MY CAR STOPS RUNNING AS I AM DRIVING THROUGH A MAJOR ROAD LEAVING THE MILITARY BASE. I GET IT TOWED TO THE VOLKSWAGEN DEALERSHIP AND THEY STATE THAT THE HIGH PRESSURE FUEL PUMP HAD FAILED (AFTER 2 MONTHS OF FIXING MY REGULAR FUEL PUMP) CAUSING THE ENGINE TO LOOSE COMPRESSION AND NOW THEY SAID I NEED TO POUR IN A NEW ENGINE AND NEW HIGH PRESSURE FUEL PUMP AND A TURBO THAT WAS SCRAPING METAL SHAVINGS INTO MY ENGINE AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103574June 23, 2018
VISIBILITY/WIPER
MY PASSENGER WIPER IS NO LONGER WORKING. AND THE SCREW HAD STRIPPED OFF. I LIVE IN FLORIDA WHERE IT RAINS ALL THE TIME AND IS A SAFETY CONCERN ESPECIALLY WITH CHILDREN IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103598June 23, 2018
AIR BAGS
CLOCKSPRING FAILED 6 MONTHS AFTER I GOT IT FIXED UNDER RECALL. LITTLE NOISE COMING FROM STEERING WHEEL, AIR BAG LIGHT IS ON, HORN AND ALL STEERING WHEEL CONTROLS DO NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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