Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11113466July 24, 2018
SERVICE BRAKES, STEERING, SUSPENSION
SINCE I HAVE THIS CAR HAVING PROBLEMS VIBRATIONS I TOOK THE CAR ON VW DEALER FEW TIMES I EXPLAIN TO THEM MY CAR IS VIBRATING WHEN I APPLY THE BRAKES ALSO WHEN I CRUISE OVER 55MPH. THEY TOLD ME ALWAYS CAR IS PERFORMING TO MANUFACTURE SPECIFICATIONS SO NOW I HAVE 6500 MILES ON MY CAR I TOOK MY CAR TO DIFFERENT DEALERSHIP THEY FOUND OUT MY TIRES AR CUPPING. AND MY ROOTS ARE OUT OF ROUND AND ALIGNMENT WAS CORRECT TIRE BALANCING THEY DID FEW TIME TIRE ROATATION SO NOW I HAVE 6500 MILES ON THE CAR LESS THEN 1 YEAR OLD CAR. AND VW OF USA WE CANNOT COVER UNDER WARRANTY I REPLACE THE TIRES ON MY OWN AND THE CAR STILL VIBRATES IDK WHAT TO DO ANY FURTHER VERY DISAPPOINTED ALSO HAVING ISSUES WITH FRONT ASSIST WITH ADAPTIVE CRUISE CONTROL AND LANE ASSIST NO RESPONSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113022July 23, 2018
EXTERIOR LIGHTING
I HAVE AN ISSUE WITH THE RIGHT LOW BEAM HEADLIGHT. PUT A NEW BULB IN AND IT STILL DON'T WORK. IM HERE AT THE VW REPAIR AND SHOWED THEM THAT THEIR WAS A RECALL ON THE THIS ISSUE. THEY SAID THAT MY CAR WASN'T ONE OF THE ONES THAT WAS RECALLED. IT'S NOT FAIR THAT I SHOULD PAY FOR THIS PART TO BE FIXED. WHEN IT WAS RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113045July 23, 2018
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING AT AN UNKNOWN SPEED, THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE CONTACT STATED THAT THE BLUETOOTH, RADIO, AND HORN FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) IN 2015. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE MANUFACTURER WAS ALSO CONTACTED AND WAS UNABLE TO PROVIDE FURTHER ASSISTANCE. THE VEHICLE WAS CURRENTLY AT A MECHANIC FOR REPAIRS. THE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112927July 22, 2018
FUEL/PROPULSION SYSTEM
ON FRIDAY THE 13 OF JULY 8 DAYS AFTER HAVING AN OIL CHANGE I STARTED MY CAR AND IT WAS MISS FIRING AND MY HUSBAND OPENED THE HOOD AND GAS AND COOLANT WAS SPRAYING ALL OVER. HE DISCONNECTED THE BATTERY..HAD IT TOWED TO DEALER AND THEY SAID IT WAS RODENT AND I WONDER IF THIS IS A COMMON PROBLEM BECAUSE OUR OTHER VEHICLES HAVEN'T BEEN ATTACKED IN 18 YEARS OF LIVING HERE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112841July 21, 2018
SERVICE BRAKES
THE ABS LIGHT CAME ON AND BRAKE LIGHT IS FLASHING RED. THE ABS MODULE SEEMS TO BE BAD. THE VEHICLE HAS THESE LIGHTS WHEN ITS MOVING AND STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112839July 21, 2018
AIR BAGS, FUEL/PROPULSION SYSTEM
TAKATA RECALL, ON JUNE 18TH 2018 I TOOK MY CAR IN AT VOLKSWAGEN DEALERSHIP ON FIGUEROA STREET IN LOS ANGELES REGARDING THE 2 RECALLS ON MY VEHICLE AND I CALLED THE VOLKSWAGEN MANUFACTURER THE DAY BEFORE THEY TOLD ME THE ONLY THING THAT COULD BE FIXED WAS THE TAKATA AIRBAGS RECALL BUT THE OTHER RECALL WAS STILL PENDING SO THEY DIDN'T DO ANYTHING TO MY CAR AND I HAVE AN INVOICE SHOWING THEN THING WAS DONE THAT EVEN TAKATA AIRBAGS FOR FIX I COMPLAIN TO THE VOLKSWAGEN MANUFACTURER AND THEY SAID THAT THE AIRBAGS WERE FIXED HE SENT ME A EMAIL COPY OF THE INVOICE AND IT'S A DIFFERENT INVOICE THAN THE ONE I HAVE MIND YOU THAT THE MILES THAT ARE ON THE INVOICE THAT THEY SEND ME ARE NOT THE MILES ON MY VEHICLE AT ALL TO THIS DAY I'M STILL HAVING A HARD TIME I'M GETTING EVERYTHING FIXED IN MY CAR THE TWO RECALLS THEY KEEP ON PRESSURING ME TO GO AHEAD AND AND PAY OUT OF MY POCKET FOR EVERYTHING TO BE DONE MY CAR IS SITTING THERE PARKED I STILL MAKE PAYMENTS ON IT MY TAGS ARE UP NEXT MONTH I NEED A SMOG CHECK AND I CANNOT GET A SMALL CHECK CUZ IT WON'T PASS CUZ THE CHECK ENGINE LIGHT IS ON I'VE BEEN BACK AND FORTH WITH THE VOLKSWAGEN DEALERSHIP AND STILL NOTHING THEY SAID THERE'S NOTHING THEY CAN DO REGARDING A PENDING RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112764July 20, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE DRIVING 65 MPH, THE CONTACT CRASHED INTO THE REAR OF A 2018 HONDA ACCORD. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO AN INDEPENDENT MECHANIC. THE VEHICLE DAMAGES HAD NOT BEEN DETERMINED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 125,298.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11112451July 19, 2018
AIR BAGS, FUEL/PROPULSION SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V509000 (FUEL SYSTEM, GASOLINE) AND 18V148000 (AIR BAGS); HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. WHITE ALLEN EUROPEAN AUTO GROUP (648 NORTH SPRINGBORO PIKE, DAYTON, OHIO 45449) WAS MADE AWARE OF THE RECALLS AND STATED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONTACT STATES RECALLS WERE FULFILLED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112461July 19, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT FUEL WAS LEAKING ONTO THE REAR SEATS OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SCHEDULED AN APPOINTMENT FOR DIAGNOSTIC TESTING AND REPAIRS AT GEBHARDT VOLKSWAGEN (2470 49TH ST, BOULDER, CO 80301, (303) 444-1644). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112393July 19, 2018
FUEL/PROPULSION SYSTEM
ON 2 JULY 2018 I RECEIVED NOTICE OF THE FUEL PUMP ECM RECALL. I IMMEDIATELY WENT TO MY LOCAL DEALER AND HAD THE RECALL WORK PERFORMED - REPLACEMENT OF THE ECM, RELOCATION OF THE ECM FROM TOP OF PUMP TO REAR RIGHT WHEEL WELL. ON 7 JULY 2018, I FOLDED THE REAR SEAT DOWN TO EXPAND THE CARGO AREA OF THE VEHICLE. ON 15 JULY 2018, I RETURNED THE REAR SEAT TO SEATING POSITION. LATER THAT DAY, THE FUEL PUMP FAILED WHILE DRIVING. TOOK TO NEAREST DEALER WHO CHARGED $140 DIAG FEE TO TELL ME THE FUEL PUMP WAS BAD - WELL, DUH! THE ISSUE CORRELATES TO THE ECM BEING RECENTLY TRADED OUT. THE FUEL PUMP ITSELF WAS REPLACED 3 MONTHS EARLIER. THEY DIDN'T NOTICE THE COINCIDENCE. VWUSA MERELY PLAYED A GAME OF OPERATOR BETWEEN ME AND THE DEALER AND WAS TOTALLY IMPOTENT AND UNWILLING TO INTERVENE. IT WAS THEIR RECALL WORK THAT KILLED MY FUEL PUMP AND NOW I NEED TO PAY FOR ANOTHER PUMP? NEVER MIND INVALID DIAGNOSTICS AND FEES, AND TIME LOST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112096July 18, 2018
ENGINE
REAR MAIN SEAL AND BREATHER UNIT BLEW OUT @ 74K MILES. MY VEHICLE WAS LEAKING OIL AND VACUUM PRESSURE. COST ME $1800 TO REPAIR. IT CAUSED MY VEHICLE TO STALL OUT SEVERAL TIMES WHILE DRIVING/RESTING AT STOP LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111928July 17, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
TAKATA RECALL THE FUEL PUMP WATER PUMP AND POWER LOSS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111952July 17, 2018
AIR BAGS, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
AIR BAG LIGHT IS ON .. CALLED THE DEALERSHIP AND KEEP GETTING A ROUND ABOUT MY AIR BAGS AND THE SERVICE THEY DID ON MY CAR .. THEY HAD MY CAR FOR 3 DAYS AND THE MORNING I PICKED IT UP ABOUT AN HOUR LATER HAD TO HAVE IT TOWED BACK IN AGAIN BECAUSE THE DIDN'T DO THE RECALLS RIGHT .. NOW MY ENGINE LIGHT IS ON AND MY AIRBAG LIGHT IS ON .. I'VE CALLED AND THEY DO NOT WANT TO LISTEN TO WHAT I HAVE TO SAY .. THEY ARE TELLING ME MORE THINGS COULD BE WRONG AND IT WILL COST A LOT OF MONEY TO FIX IT .. I'VE HAD MY CAR FOR ALMOST 3 YEARS WITH NO PROBLEMS AND NOW THAT THEY HAVE DONE WORK ON IT .IT KEEPS MESSING UP?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111946July 17, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE OPERATING THE VEHICLE, A VERY STRONG ODOR OF FUEL WAS PRESENT INSIDE THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (NORTH PARK VOLKSWAGEN, 21315 INTERSTATE 10 WEST, SAN ANTONIO, TX) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS FAULTY. ON SEVERAL OCCASIONS, THE BATTERY LOST ITS CHARGE. THE DEALER STATED THAT THE BATTERY FAILURE WAS RELATED TO THE FAILED FUEL PUMP. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, ANY OTHER DAMAGES CAUSED BY THE RECALLED PART WOULD NOT BE COVERED UNDER THE RECALL. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112008July 17, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO THE DEALER (SANTA ANA AUTO CENTER, 1223 W 17TH ST, SANTA ANA, CA 92706, 714-835-7830) WHERE IT WAS DIAGNOSED THAT THE AIR BAG WARNING INDICATOR PUMP FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111655July 16, 2018
ELECTRICAL SYSTEM:WIRING, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE DRIVER SIDE HEADLIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT WIRES WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111658July 16, 2018
TIRES, TIRES:SIDEWALL
PURCHASED NEW ATLAS TIRE FROM AN AUTHORIZED ATLAS TIRE DEALER. ONCE TIRES WERE MOUNTED AND BALANCED, THERE WAS A SLIGHT VIBRATION AROUND 70 MPH. THE TIRE WAS THEN RE-BALANCED AND HAD PRESSURE APPLIED. IT WAS FOUND THE TIRE TO HAVE A THIN SIDE WALL CAUSING THE TIRE NOT TO BALANCE AND PUTTING THE DRIVER AT RISK WITH A PREMATURE FAILURE. THE COMPANY AS NOT FOLLOWED THERE WARRANTY AND WILL NOT RESPOND TO AN ON-GOING EMAIL WITH THEIR REPRESENTATIVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111360July 14, 2018
AIR BAGS
I HAVE TAKEN MY VW IN FOR THE RECALL, SCHEDULED A VISIT SPECIFICALLY FOR THE RECALL. AFTER I BROUGHT THE VEHICLE IN THEY SAID THEY DID NOT HAVE THE PARTS. I WAS TOLD THAT THE PARTS WERE BACKORDERED. I HAVE NO INDICATION FROM VW ON HOW LONG THIS WILL TAKE. I AM MILITARY MOVING OVER SEAS AND NEED THIS FIXED BEFORE IT CAN BE SHIPPED. I HAVE SPOKEN WITH VW 3X IN THE PAST MONTH ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111312July 14, 2018
AIR BAGS, ELECTRICAL SYSTEM
BROUGHT THE CAR FOR AIRBAG SIGN-ON ON 07-14-2018. PEABODY MA VW DEALER SAID THAT CLOCK SPRING NEED TO BE REPLACED FOR $731. HORN, BUTTON ON THE HANDLE NOT FUNCTIONING. IT LOOKS LIKE VW TRYING DODGE THE REAL ISSUE ON RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111184July 13, 2018
AIR BAGS, UNKNOWN OR OTHER
1.FAULTY CLOCK SPRING RESULTING IN NO WORKING HORN OR AIRBAG 2. CALL STALLS AND WON'T START INTERMITTENTLY. DEALER CAN'T FIND ISSUES BUT I THINK IT'S RELATED TO THE FAULTY FUEL PUMP RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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