Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11123178August 29, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN PASSAT. WHILE DRIVING 40 MPH, THE VEHICLE UNINTENTIONALLY LOST POWER AND SHUT OFF. AFTER WAITING A WHILE, THE VEHICLE RESTARTED AND OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO COMMONWEALTH VOLKSWAGEN (1 COMMONWEALTH DR, LAWRENCE, MA 01841, (978) 965-8259), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123211August 29, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE CONTACT RESEARCHED THE MATTER AND FOUND THAT THE VEHICLE WAS MANUFACTURED ON NOVEMBER 21, 2013 AND SHOULD BE INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE VEHICLE WAS TAKEN TO NORTHTOWN VOLKSWAGEN (1135 MILLERSPORT HIGHWAY, AMHERST, NY 14226, (888) 685-3064) WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) AND PROVIDED CASE NUMBER: 181168832. THE FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123243August 29, 2018
FUEL/PROPULSION SYSTEM
I PURCHASED A VOLKSWAGEN PASSAT DIESEL AND DECIDED TO KEEP IT EVEN AFTER THE WHOLE DIESEL SCANDAL. TWO MONTHS AFTER THE SECOND PART OF THE "FIX" MY CHECK ENGINE LIGHT COMES ON SO I DECIDED TO TAKE IT TO THE DEALERSHIP BECAUSE MY WARRANTY WAS EXTENDED THROUGH THE WHOLE DIESEL LAWSUIT. I WAS TOLD THAT MY HIGH PRESSURE FUEL PUMP FAILED BECAUSE OF BAD DIESEL. I ASKED THE SERVICE CENTER HOW THEY DETERMINED MY BAD DIESEL WAS TESTED AND THEY DEMONSTRATED A VW APPROVED SPECIAL TOOL WITH A BOX THAT HAD A SMILEY FACE AND FROWN FACE EMOJI. THE REPAIR FACILITY ADVISED ME THAT THEY COULD'T PERFORM THE REPAIRS UNDER WARRANTY BECAUSE OF THE POOR QUALITY OF THE DIESEL. I CALLED VOLKSWAGEN OF AMERICA AND GOT THE RUN AROUND. I HAD TO USE MY VEHICLE'S CAR INSURANCE TO COVER THE $7400 REPAIR BILL. AS A TEN YEAR VETERAN VOLKSWAGEN/AUDI TECHNICIAN I/WE ARE WELL AWARE OF THE DESIGN FLAW OF THIS HIGH PRESSURE FUEL PUMP. THE PUMP FAILS AND SENDS METAL FRAGMENTS THROUGHOUT THE ENTIRE FUEL SYSTEM ALL THE WAY BACK TO THE FUEL TANK. I WOULD BE OK REPLACING A $800 HIGH PRESSURE FUEL PUMP BUT THIS DESIGN ALLOWS THE METAL FROM THE HIGH PRESSURE FUEL PUMP WHICH IS DRIVEN BY THE TIMING BELT TO RECIRCULATE BACK INTO THE TANK AND FURTHER CONTAMINATE THE ENTIRE SYSTEM AND NOT TO MENTION THE FOUR FUEL INJECTORS AT $500 A PIECE (TIMES FOUR). I CALLED THE VOLKSWAGEN DIESEL SETTLEMENT LINE AND EXPLAINED MY FRUSTRATION AND EVEN MADE THE PERSON WHO ANSWERED THE PHONE LAUGH WITH THE WHOLE SMILEY FACE AND FROWN FACE TESTER. I AM A FACTORY TRAINED TECHNICIAN AND EVEN I DON'T UNDERSTAND THE LOGIC BEHIND THIS, GIVE ME PERCENTAGES AND TOLERANCES WHICH I CAN UNDERSTAND. UNFORTUNATELY THIS WILL BE MY LAST VOLKSWAGEN I WILL EVER PURCHASE I KNOW THIS DOESN'T MATTER MUCH TO VW BUT I WILL BE DEFINITELY SPREADING THE WORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123251August 29, 2018
STEERING, AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE THE VEHICLE WAS IN REVERSE, THE CONTACT HEARD AN ABNORMAL CLICKING NOISE COMING FROM THE STEERING WHEEL AND A "DRIVER SIDE AIR BAG ERROR" MESSAGE APPEARED. THE CONTACT CALLED FINDLAY VOLKSWAGEN AT (702) 558-6600 (LOCATED AT 983 AUTO SHOW DR, HENDERSON, NV 89014) AND WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOR MANUFACTURER RECALL NUMBER: 239516 AND AN UNKNOWN NHTSA CAMPAIGN. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123325August 29, 2018
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
TAKATA RECALL: ON NOVEMBER 17, 2017, TOOK 2013 VW PASSAT TO CHAPMAN VOLKSWAGEN (4500 E 22ND ST; 85711) TO REPLACE AIRBAGS. CLOCK SPRING FAIL: ON AUGUST 29, 2018, TOOK 2013 VW PASSAT BACK TO CHAPMAN VOLKSWAGEN SINCE 'CHECK MAINTENANCE AIRBAG' LIGHT ON, HORN NOT WORKING, AND THE DIALS FOR RADIO/ BLUETOOTH NOT WORKING. INFORMED BY SERVICE TECH THAT CLOCK SPRING FAILED SO NEED TO REMOVE/REPLACE AND COULD NOT FIND RECALL RE:CLOCK SPRING BASED ON VIN. BILLED AND PAID $672.80.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122958August 28, 2018
FUEL/PROPULSION SYSTEM, SUSPENSION, EXTERIOR LIGHTING
HEADLIGHT PIGTAILS HAVE MELTED ,FUEL PUMP HAS GONE ,AND THE PLASTIC RESERVOIR PEICE FROM MY COOLANT PUMP HAS MELTED OFF DRIVER SIDE WIPER ARM BAR HAS MALFUNCTIONED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123039August 28, 2018
AIR BAGS, SERVICE BRAKES, ENGINE
VOLKSWAGEN DEALER REFUSES TO FIX RECALLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121998August 23, 2018
ENGINE, VEHICLE SPEED CONTROL
CAR STALLED AND STOPPED FROM FULL MOTION TO REDUCED SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121683August 22, 2018
FUEL/PROPULSION SYSTEM
I PURCHASED THE VEHICLE FROM A USED CAR DEALER ON 7/26. I TEST DROVE IT AND EVERYTHING WAS RUNNING SMOOTHLY. THE VEHICLE HAD 124K MILES. I BOUGHT THE CAR IN LAS VEGAS, NV WITH THE INTENT ON TAKING IT TO CALIFORNIA FOR MY TEENAGE DAUGHTER TO HAVE IN COLLEGE. ON 7,30, I WAS DRIVING AND THE VEHICLE WOULD NOT ACCELERATE AST 20, LIKE IT WAS PLACED IN NEUTRAL. THIS OCCURED IN THE EVENING SO I COULD NOT CALL ANYONE. I COASTED OFF THE ROAD. TURNED THE VEHICLE OFF, THEN RESTARTED AND IT WORKED FINE. I LOOKED ON THIS WEBSITE AND SAW THERE WERE RECALLS FOR THE FUEL PUMP MODULE. I CALLED A DEALERSHIP WHO COULDN'T DO IT UNTIL LATE AUGUST. FINDLAY VOLKSWAGEN SCHEDULED ME FOR 8/6. I WAS LEAVING TOWN SO I LEFT THE VEHICLE WITH FAMILY. I PICKED THE VEHICLE UP ON 8/17 AND HEADED TO CALIFORNIA. THE SAME THING OCCURED TWICE WHILE ON THE ROAD. WE CALLED A LOCAL VW DEALER, THEY SAID IT WOULD COST $144 JUST TO LOOK AT IT. I TOOK IT TO A LOCAL MECHANIC WHO TESTED THE VEHICLE AND SAID IT THE ACTUAL FUEL PUMP. I CONTACTED VOLKSWAGEN CORPORATE, WHO WERE VERY RESPONSIVE BUT CAN NOT HELP. HERE I AM, WITH A VEHICLE THAT COULD STALL ON THE ROAD, CAUSING AN ACCIDENT THAT CAN HARM OR KILL OTHERS. VOLKSWAGEN KNOWS ITS THE FAULTY MODULE THAT CAN CAUSE THE PUMP TO FAIL, BUT LEAVES CUSTOMERS HIGH AND DRY TO HAVE TO REPLACE THE PUMP. MY DAUGHTER SAVED HER OWN MONEY TO BUY A RELIABLE VEHICLE AND NOW WE HAVE TO FORK OVER MORE MONEY. NO ENGINE LIGHTS ARE ON. IT'S DISAPPOINTING AND SAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121715August 22, 2018
ENGINE
STOPPED RUNNING AT TRAFFIC LIGHT- TOWED TO DEALERSHIP -TIMING CHAIN/TENSIONER ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121204August 21, 2018
EXTERIOR LIGHTING
THE LOW BEAM LIGHTS PROVIDE EXTREMELY POOR LIGHTING RESULTING IN VERY POOR VISIBILITY AND CREATING A CONCERNING UNSAFE NIGHT DRIVING. THE FRONT PROJECTOR HEADLAMPS FIXTURE INSTALLED IN THIS MODEL ARE VERY POOR AND CREATES A VERY DANGEROUS DRIVING, I HAVE TRIED TO UPGRADE THE LAMPS BUT THERE IS NOT IMPROVEMENT. THIS ISSUE SHOULD BE RECALLED FROM THE MANUFACTURER, IT IS A LIFE SAFETY MATTER. PLEASE HELP. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121233August 21, 2018
STEERING
"TAKATA RECLL"I PUT A NEW MOTOR IN NOW THE POWER STEER LIGHT CAME ON IT IS HARD TO TURN. I WAS DRIVER ON I-10 COMING FROM DR.OFFICE IN TALL.IT RUN GOOD JUST "POWER STEER" HARD & JUST GOT THE OTHER "RECALL FIX ,AIR BAG,FUEL PUMP,THIS MONTH AND LORD PLEASE LET ME GET HELP WITH THIS I WAS OUT A LOT OF MONEY FOR MOTOR.PLEASE JESUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120308August 20, 2018
AIR BAGS
2007 PASSAT. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE PARTS NECESSARY TO COMPLETE THE RECALL WERE UNAVAILABLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121089August 20, 2018
UNKNOWN OR OTHER
WATER LEAKING IN FROM SUNROOF. FOOT WELLS ON PASSANGER SIDE FILLED WITH WATER. WATER DRIPS FROM SUN VISOR ATTACHMENT. AIR BAG FAULT LIGHT CAME ON SOON AFTER I NOTICED THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120698August 17, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
3 DIFFERENT OCCASIONS MY CAR WOULD LOOSE POWER AND SHUT DOWN ON THE HIGHWAY. I HAD IT TOWED AND ALL THREE TIMES THEY STATED IT WAS DIFFERENT THINGS AND THAT THEY HAD TO TAKE STEPS IN REPLACING GOOD PARTS TO FIND THE BAD ONES. JUST TO FIND OUT THAT IT WAS THE FUEL PUMP CONTROL MODULE THAT THEY THOUGHT IT WAS THE WHOLE TIME. NOW THERE IS A RECALL ON IT. WHICH I HAVE SUMMITTED THE PAPER WORK AND THEY CONVENIENTLY CANNOT FIND. THIS PAST WEEKEND MY CAR WOULDN'T TURN OVER AT ALL WHEN I TRIED TO START IT IN A PARKING LOT SO I HAD IT TOWED FOR THE 4TH TIME IN 2.5YEARS. THEY ARE CLAIMING THAT THE ENGINE MOTOR IS BAD AND IT WOULD COST $7500.00 TO REPLACE. THE TECHNICIAN CANNOT FIND ANY OIL LEAKS ND CLAIM THERE WAS ONLY ABOUT A HALF OF COURT OF OIL IN THE MOTOR. I HAD THE OIL CHANGED LESS THAN 2 MONTHS PRIOR AND BOTH VOLKSWAGEN AND MY MECHANIC SAID THAT THERE IS NO WAY IT COULD OF RUN FOR THAT LONG ON HALF A COURT OF OIL AND SHOULD HOLD 5.6 QUARTS. WHICH LEADS TO THE MOTOR EATING SO TO SPEAK THE OIL. ( A BAD ENGINE) ALTHOUGH I SPENT OVER $20'000.00 ON THIS VEHICLE AND HAVE HAD ALL THESE ISSUES VOLKSWAGEN IS TELLING ME THAT THEY WILL NOT HELP AT ALL WITH REPAIRING THE ENGINE. THAT I WILL HAVE TO EAT THE $9000.00 STILL OWED ON THE VEHICLE. WORDS CANNOT DESCRIBE HOW DISAPPOINTED I AM WITH THE CUSTOMER SERVICE BY VOLKSWAGEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120408August 16, 2018
AIR BAGS
AIRBAG CLOCKSPRING BROKE AGAIN AFTER VOLKWAGEN REPLACED IT. NOW GETTING CHARGED A SECOND TIME FOR THE CLOCKSPRING THAT A VOLKWAGEN DEALERSHIP REPLACED LESS THAN A YEAR AGO. IT HAS ONLY BEEN 25,000 MILES SINCE WE PAID THE $500 TO GET IT REPLACED THE FIRST TIME, SINCE MY VIN NUMBER WAS SKIPPED IN THE RECALL. ALL I WAS DOING TO CAUSE THE CLOCKSPRING TO BREAK WAS TURNING INTO MY DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120473August 16, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THREE DAYS AFTER THE VEHICLE WAS PURCHASED, AN ABNORMAL ODOR OF FUEL CAME FROM THE VEHICLE. A DAY LATER, THE ODOR WORSENED AND THE CONTACT COULD NOT ENTER THE VEHICLE. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT CALLED MOMENTUM VOLKSWAGEN OF CLEAR LAKE ((844) 894-5461, 15100 GULF FWY, HOUSTON, TX 77034), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120015August 15, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL
ABS LIGHT ON AND BREAK LIGHT FLASHING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120043August 15, 2018
AIR BAGS, UNKNOWN OR OTHER
WHILE I WAS HOME, I NOTICED MY AIRBAG LIGHT CAME ON AND THE BUTTONS ON MY STEERING WHEEL DIDN'T WORK. A FEW DAYS LATER I WAS DRIVING ON THE HIGHWAY AND A CAR ALMOST CHANGED LANES ON TOP OF ME. I TRIED TO HONK MY HORN AND NOTHING CAME OUT. THANKFULLY THE CAR SWERVED BACK IN IT'S LANE BECAUSE I DIDN'T HAVE ANYWHERE TO GO. I TOOK MY CAR TO THE DEALERSHIP AND THEY TOLD ME THE CLOCK SPRING NEEDED REPLACED. IN 2016 I HAD MY CLOCK SPRING REPLACED AS PART OF A RECALL (69L2). I'VE RECENTLY LEARNED THAT MANY OTHER PEOPLE ARE HAVING A SIMILAR ISSUE WITH THEIR RECALL-REPLACED CLOCK SPRING. VOLKSWAGEN IS NOT ACKNOWLEDGING THE PROBLEM WITH THE RECALL WORK AND CLOCK SPRING BEING FAULTY AND WILL ONLY REPLACE IT IF I SPEND OVER $700 FOR ANOTHER DIAGNOSTIC AND REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119806August 14, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
THIS IS MY 2ND TIME WRITING ONLY BECAUSE THE PROBLEM SEEMS AS IF IT MAY BE MORE THEN JUST ONE THING! THINKING IT WAS ECM OR SOMETHING ELECTRICAL, NOW MAY BE THE TIMING CHAIN OR FUEL PUMP OR COMBINATION OF ALL! THE CAR JUST RANDOMLY SHUTS OFF! ON THE HIGHWAY, OR AT A STOP, OR JUST AT CURSING SPEED! SOME TIMES IT COMES BACK ON, OTHER TIME IT TURNS OVER AND SHUTS RIGHT OFF AGAIN! I NOTICED A LOT OF PEOPLE HAVING SIMILAR PROBLEMS WITH THIS MAKE AND MODEL, ALSO NOTICED A RECALL FOR EXACT SYMPTOM MY CAR HAS, AND FOR THE SAME MAKE MODEL AND YEAR AS MY CAR BUT MY VIN IS NOT LISTED IN THE RECALL??? HOPE SOMETHING IS DONE TO FIX THIS SITUATION SOON SO THAT I CAN REMAIN A LOYAL VOLKWAGEN CUSTOMER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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